This document outlines the process for a new inbound customer support service with 50 seats provided by Uninor. It involves 1) integrating the new process into Uninor's existing 350 seat support infrastructure, 2) providing voice support 24/7 and back office support for 9 hours over 6 days per week. Interested centers must submit documentation including their ROC, financial records, network diagrams, and business continuity plans. If approved, centers will pay a brokerage fee and audit fee, then sign an SLA and pay 50% of advance voice services fees before launching the new customer support program.

1. Process : Uninor Inbound Process ( Technical Help Only - 50 Seats )
1. Existing Customer Support Service (350 seats in 200 -100 - 50 Technical )
2. New Customer Activation & Verification (50 seats)
3. Voice Process 24 x 7
4. Back Office Process 9 hrs x 6 Days
REQUIREMENTS:
 DoT & Existing Infrastructure of 100 - 200 seats
 Ability to Integrate PRI and/or Wireless Telephony into Existing Dialer Infra
 Licenced Systems & Servers
 Industry Level Firewalls & Network Protocols
 Power Backup & Business Continuity Plan
PROCEDURE:
 Center sends LOI, signs MOU
 Center submits following documentation:
 ROC
 Bank Statements for last 1 year + IT Returns of 2 years)
 LAN Diagram
 Dialer Specification Sheet
 Company Profile with Pictures of Existing Infra
 Business Continuity Plan
Once short-listed, Center will receive letter from Uninor for approval

2. Upon receipt of copy of Approval Letter, Center has to pay Rs 5 lacs business procurement fee to
master broker, after payment of which master broker ensures that Uninor sends an independant
auditor to audit the center
Center is called to sign SLA with Uninor.
Upon signing the SLA with Uninor, the Center has to pay 50% of the advance voice services
payment received from Uninor.
( Rs. 250 per hour x 50 seats x 8 hrs per day = Rs. 1,00,000/-)
We guarantee approval and audit by Uninor.
Consultancy Charge : Rs.2 Lac.
If you are interested for process you have to just send mentioned documents and consultancy
charges ( Processing charge ). Consultancy charges will be refund i case of rejection of your
proposal.
Center has to ensure that all that is mentioned in the company profile and other documents is true
and correct.Interested Centers,
Send Your Application ,
1. Name
2. Company Name
3. Designation
4. Address
5. City,State,Zip
6. Country
7. Email
8. Phone
9. Fax
10. Mobile
11. Website
12. Photographs from Different Locations. ( 12 Photos - 4 Direction )
Submit Your Details on info@parttimeonwork.com with subject of Project Name.