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What Are Your Application Performance Metrics Telling You About Business Performance?

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CIOs are looking for better ways to measure the business value IT brings to the rest of the organization. Because applications underpin most critical business operations and processes, a good starting place is showcasing the business impact of the applications and other services IT already delivers. See why this value measurement system is important for IT leaders, and gain some practical tips for developing your own. To learn more, download our white paper http://rvbd.ly/1Q3zO3q

Publié dans : Technologie
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What Are Your Application Performance Metrics Telling You About Business Performance?

  1. 1. Measuring the Business Impact of Application Performance What Are Your Performance Metrics Really Telling You?
  2. 2. © 2015 Riverbed Technology. All rights reserved. 2 Top 10 CIO Concerns for 2016 1. Alignment of IT and the Business 2. Security and Privacy 3. Speed of IT Delivery and Time-to-Market 4. Innovation 5. Business Productivity and Efficiency 6. IT Value Proposition to the Business 7. IT Agility and Flexibility 8. IT Cost Reduction and Controls 9. Business Agility and Flexibility 10. Business Cost Reduction and Controls Source: 2016 IT Trends Study, Society for Information Management (n=1,218)
  3. 3. © 2015 Riverbed Technology. All rights reserved. 3 1. Alignment of IT and the Business 2. Security and Privacy 3. Speed of IT Delivery and Time-to-Market 4. Innovation 5. Business Productivity and Efficiency 6. IT Value Proposition to the Business 7. IT Agility and Flexibility 8. IT Cost Reduction and Controls 9. Business Agility and Flexibility 10. Business Cost Reduction and Controls Top 10 CIO Concerns for 2016 What Underpins a Majority of These? Source: 2016 IT Trends Study, Society for Information Management (n=1,218)
  4. 4. © 2015 Riverbed Technology. All rights reserved. 4 Superior performance of business-critical applications
  5. 5. © 2015 Riverbed Technology. All rights reserved. 5 Application Performance Business Performance= In Other Words…
  6. 6. © 2015 Riverbed Technology. All rights reserved. 6 How so?
  7. 7. © 2015 Riverbed Technology. All rights reserved. 7 89% 1.6 hours When Applications Don’t Perform, Business Suffers Percentage of executives who say poor enterprise application performance negatively impacts their work1 The average hourly cost of a critical application failure for a large organization2 Minimum amount of business downtime that 59% of the Fortune 500 experience per week3 $500,000 - $1 million 1. Riverbed, “Riverbed Global Application Performance Survey,” November 2015 2. IDC, “DevOps and the Cost of Downtime: Fortune 1000 Best Practice Metrics Quantified,” Dec. 2014 3. Vision Solutions, “Assessing the Financial Impact of Downtime,” 2008
  8. 8. © 2015 Riverbed Technology. All rights reserved. 8 When Applications Don’t Perform, Business Is Lost 1 1 1 1 2 3 1. Forrester, “Realize Practical Application Management, Feb. 2013 2. Ibid 3. The Aberdeen Group, “The Performance of Web Applications: Customers Are Won or Lost in One Second,” May 2015
  9. 9. © 2015 Riverbed Technology. All rights reserved. 9 When Applications Don’t Perform, Brands Are Impacted 29% 32% 33% 35% 40% 41% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Decreased employee morale Negative impact on brand Lost clients or customers Missed critical deadlines Contract delays Dissatisfied clients or customers Source: Riverbed Global Application Performance Survey, Nov. 2015, Riverbed (n= 900) PitfallsofPoorAppPerformance
  10. 10. © 2015 Riverbed Technology. All rights reserved. 10 But When Apps Perform Optimally, Businesses Experience… 31% 33% 43% 47% 50% 51% 0% 10% 20% 30% 40% 50% 60% Improved employee morale Faster delivery of products to market Improved customer satisfaction Cost savings Time savings Improved employee productivity Source: Riverbed Global Application Performance Survey, Nov. 2015, Riverbed (n= 900) BenefitsofOptimalAppPerformance
  11. 11. © 2015 Riverbed Technology. All rights reserved. 11 Being able to quantify this relationship between application performance and business performance is important for IT leaders, but it’s also challenging…
  12. 12. © 2015 Riverbed Technology. All rights reserved. 12 The Challenges for IT Leaders  Traditional application SLAs don’t directly translate to business impact – How does an increase in response time affect the number of customer orders or other volume-based transactions?  64% of organizations still use fragmented approaches to technology monitoring1 – Data is more difficult to aggregate and translate into actionable business intelligence  Pinpointing the most valuable data is difficult – Digital universe doubles every two years, but only 22% of this data is useful for analysis2 1. Forrester, “Application Performance Management Is Critical To Business Success,” Feb. 2014 2. IDC, “The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things,” April 2014
  13. 13. © 2015 Riverbed Technology. All rights reserved. 13© 2015 Riverbed Technology. All rights reserved. 13 What’s IT to Do, Then? Start speaking the language of business leaders Eliminate siloed approaches to technology monitoring Create dashboards to establish transparency and trust
  14. 14. © 2015 Riverbed Technology. All rights reserved. 14 Starter tips: 1. Examine how effective the current set of application metrics are when communicating IT’s performance 2. Meet with executives, review business objectives, and pinpoint business KPIs that align with those goals 3. Identify 5-10 apps that have the most influence on those business objectives 4. Create a value mapping between application SLAs and business KPIs, similar to the image to the right 5. Conduct a gap analysis to see if the right technologies are in place to collect and report relevant data 6. Review trending data for one quarter’s time to prove relationships between business KPIs and app SLAs 7. Regularly review reporting strategy to validate metrics, benchmark performance, and make adjustments Map the Relationship Between Application SLAs and Business KPIs Speak the Language of the Business
  15. 15. © 2015 Riverbed Technology. All rights reserved. 15 What to look for: 1. Network performance management (NPM) 2. Application performance management (APM) 3. A unified console that aggregates all NPM and APM metrics into role-relevant dashboards. Converge Performance Metrics into a Single, Unified Platform Eliminate Siloed Approaches to Technology Monitoring
  16. 16. © 2015 Riverbed Technology. All rights reserved. 16 Considerations when developing dashboards: 1. Stakeholders need to be able to analyze dashboards at a quick glance, within a single screen and a few clicks 2. Provide role-based dashboards to present only the information that is most important to various groups 3. Dashboards should help communicate the value of various IT solutions Provide Real-time Information Needed for Agile Decision-Making Create Dashboards to Establish Transparency and Trust
  17. 17. © 2015 Riverbed Technology. All rights reserved. 17  Download our white paper: http://rvbd.ly/1Q3zO3q  Review our global app performance survey: http://rvbd.ly/1XLJcaX  Contact Riverbed: http://www.riverbed.com/contact/#form Ready to Learn More?

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