Contains insight on personality development

1. WELCOME
TO

2. WHAT ARE THE
BASIC NEEDS
OF HUMAN
BEINGS?

3. •Food
•Clothing
•Shelter

4. Maintain Good
Health
GOD
BLESSINGS TO
MAINTAIN YOUR
POSITIVE MIND

5. What is LIFE?
L = Live Life
I = Involved
F = With fun &
E = Effectiveness

6. Wheel of life
Education
Finance/Savings
Family
Social Service
Career
Spiritual
Relationships
Health

7. Looking Inwards…
• Often we consider ourselves to be
inefficient?
• Wonder : “What’s wrong with me?!”
• Criticize ourselves for being
disorganized?
• Feel that we are floating through life?

8. • Have serious aims that we want to
accomplish
• Have dreams that we want to achieve
• We are on the “ I’ll do this when that
happens” mode?

9. HELP! HELP!!
Lets understand…..
• Why we are
• How we are
• Are we announcing your destination or
managing your journey?
• Are we organized by mind?
• Do we have a flair for organizing?

10. The
Power of
Focus

11. 1 Point Program to
Success
F – Follow
O – One
C – Course
U – Until
S – Successful

12. Focus to be Successful
Focus
• To live this event called life
• To know your purpose of life
• To set goals

13. • To lead a balanced life
• To achieve your goals
• To free some time to work on
them
• To manage your life
• To be personally effective

15. FAILING TO DO WHAT I AM
SUPPOSED TO DO
DOING WHAT I AM NOT SUPPOSED
TO DO
AKRASIA

16. WHY ARE WE STILL IN
AKRASIA?
… BECAUSE WE REFUSE TO ……………….

17. • .
• .
• .
• .
• .
• .
• .
• .
• .

18. • .
• .
• .
• .
• .
• .
• .
• .
• .

20. PARADIGMS
• Patterns of Behavior
• Rules & Regulations
• We use those patterns to set boundaries around us
• And try how to solve our problems by remaining
within those boundaries
When we are in PARADIGM we do two
things
1. We set boundaries around our selves
2. Then we measure our Success & Failure against these
rules by remaining in the Boundaries

21. What is impossible to do with one Paradigm can
easily be done by having another paradigm
PARADIGM SHIFT
WHENEVER A PARADIGM SHIFTS EVERY ONE
GOES BACK TO ZERO. YOUR PAST SUCCESS
GUARANTEES
YOU NOTHING
PARADIGM EFFECT

22. PARADIGM TRIGGER QUESTION
WHAT TODAY IS IMPOSSIBLE TO DO IN MY JOB/LIFE
BUT IF IT COULD BE DONE, IT WOULD
FUNDAMENTALLY
CHANGE THE WAY IN WHICH I DO THINGS?
WHAT ARE THE KEY
ROLES/RESPONSIBILITIES
ASSIGNED TO YOU?
WHAT IS YOUR ROLE

23. WE DON’T WANT TO …………

24. Why do we refuse to CHANGE
CHANGE MEANS LOT OF ………….
• Trouble
• Pain
• Sacrifice
• Risk
• Efforts

25. ...A Winner
...Successful
...An Achiever
...Victorious
...Triumphant
We would all love to be called…

26. WHAT IS SUCCESS ?

27. SUCCESS IS…
P ROGRESSIVE
R EALIZATION
W ORTHWHILE
P REDETERMINED
P ERSONAL
G OALS

28. WHY WE
REQUIRE
SUCCESS?

29. • TO GROW IN LIFE
• TO GET GOOD INCREMENT &
PROMOTION IN THE COMPANY
• TO BE RESPECTED IN THE
SOCIETY
• TO TAKE CARE OF OUR
FAMILY

30. WHO IS THE MAIN
IMPORTANT
PERSON FOR
SUCCESS?

31. IT`S
YOU

32. HOW WE
WILL GET
SUCCESS?

33. THROUGH OUR
PERSONALITY
DEVELOPMENT

34. Successful Person should have..
• Aim In Life
• Personality
• Positive Attitude
• Communication
• Courteous
• Discipline
• Sincerity & Hard Work
• Punctual & Creative
• Integrity & Team work
• Market Knowledge
• Coordination
• Corporate Expectations from you…

35. AIM in Life

36. •Awareness - Where you are
right now?
•Intention - Where do you intend
to be?
•Motion - What skill will help you
to achieve your AIM….

37. Why We have Aim in Life…

38. WHAT IS
PERSONALITY
DEVELOPMENT

39. PERSONALITY DEVELOPMENT..
• Personality development is the
development of the organized pattern of
behaviors and attitudes that makes a person
distinctive.
• Personality is defined as the individual
characteristics of a person that determine his
or her perception, motivation and behavior.

40. Personality Development..
• When there is an Aim, there is
Zeal & Commitment to achieve
it.
• When there is aim, there comes
the Goal, which is Short term &
Long Term
• For achieving the Goal, there is
a Plan which is Formulated.
• For any Planning, there comes
the Personality Development.

41. PERSONALITY….
Personality is the sum
total of the
characteristics of an
individual which
distinguishes one
individual from another

42. Personality includes…
• Grooming & Appearance
• Personal Hygiene
• Good Manners

43. GROOMING & APPERANCE
• Dressing have an impact on
Self, Colleague & Customers
• Your clothes convey the
message that you are
Confident, Presentable,
Ambitious & Sincere

44. Benefits of Grooming
1. Makes one look Attractive
2. Builds up Self Confidence
3. Helps in better Appearance

45. SHOWROOM
DRESS CODE
CORPORATE
DRESS CODE

46. Power Dressing
Remember…YOU never get a second chance
to make the first impression!!

47. Grooming Standards- Men
•Hair
•Hair above ears and around the neck
should be tapered
•Hair on back of neck should not touch
collar
•Hair coloring must look natural and
complement the individual.

48. MOST IMPORTANT FOR MEN
SHAVING
DAILY IS A
MUST…

49. Mustaches
• Should be trimmed.
• It should not grow more than the
mouth corners
Grooming Standards- Men

50. Sideburns
Must not extend
below the midpoint
of the ear.
Sideburns
Not
Acceptable!!!

51. • Belt
• Should not be too
large or small
• Should be matching
with the dress code
• Shoes-
Always
Polished
• High-quality black
lace-up shoes
• Small heal closed
shoes for ladies

52. •Socks
•Tie

53. Handkerchief
Wallet

54. ACCESSORIES
(Watch)
Buy yourself the nice and quality watch
Don’t go in for something too flashy or too
sporty.
A simple watch with straight, classy lines
should do the trick.

56. Do’s for Men
• Always look
professional
• Dress for the audience.
• Wear clothes that fit
you
• Make sure your clothes
are pressed
• Shirts with a simple
collar and cuffs
• A formal but simple
watch
• Keep your hair neat and
trimmed
• Use Mild fragrances
• Ties should be
conservative and reach
the middle of your belt
buckle
• Lace-up shoes (usually
black) with a suit
• Hair, usually parted to
one side, not reaching the
top of your shirt collar

57. Don'ts for Men:
• Avoid multiple buttons
on your shirt Don’t use
Clothing that no longer
fits
• Avoid wrinkled clothing
• Avoid Hair that falls in
your face or obscures your
eyebrows
• Avoid Short-sleeved dress
shirts
• Avoid Fragrance that smells
from a distance
• Avoid Garish ties
• Avoid Shiny tie pins or clips
or big belt buckles
• Don’t use Open top shirt
button with a tie
• Don't use Loafers with a suit

58. Grooming Standards-Women
•Hair
•Clean, neatly shaped, and
arranged in an attractive
feminine and professional
style
•Conspicuous rubber
bands, combs, and pins
are not advisable

59. • Makeup should be applied in good taste so
that colors blend with natural skin tone and
enhance natural features.
• Lipstick colors shall be conservative and
complement the individual
• Long, false eyelashes shall not be worn when in
uniform.
Grooming Standards-Women

60. Jewellery
• While in uniform, only one ring authorized,
i.e. wedding ring
• Necklaces will not show above the shirt line
• Earrings are prohibited for male personnel
• BODY PIERCING. Not authorized while in
uniform other than earrings for women

61. Do’s for Women:
• Always look
professional
• Dress for the
audience
• Wear clothes that fit
you
• Make sure your
clothes are pressed
nicely.
• Keep your hair neat
and trimmed
• Wear heels (up to 1 1/2"
to 2"), with a high
vamp, with formal
attire
• Conservative business
make-up
• Focus on Lips & eyes
• Apply Lipstick
properly.
• Simple manicure

62. Don’ts For Women
• Don’t wear dark
colored clothes.
• Don’t Wear wrinkled
clothing
• Don’t wear transparent
Fabrics
• Avoid Hair that falls in
your face or obscures
your eyebrows
• Avoid Earrings that are
large & dangling
• Avoid Fragrance that
smells from a distance
• Don't wear Anything too
bright, tight, sheer or
short
• Don’t wear open toed
shoes.
• Don't have too much
makeup
• Don’t wear big, shiny
buckles or jewelry

63. • Bath daily to avoid body odour.
• Smokers & Pan Chewers should take
extra care to avoid nicotine stains on
teeth and hands & Tobacco breath
• Avoid chewing gums during
WORKING hours.
• Wash face atleast TWO times a day
to look fresh.
• Take ADEQUATE REST at night
Personal Hygiene

64. • Flush the toilets immediately after use
• Always use dustbins for disposing any
wastage
•Never smoke in public places or
exchange the cigars from one hand
to the other.
•Always use Spittoons
•Do not pick your nose in public
Personal Hygiene

65. • Never Cough or sneeze Loudly in
Front of the other person
• Do Not OR Avoid Eating INFRONT Of
the Unknown / CUSTOMER
• Avoid Making a NOISE while eating
Good Manners…

66. Greetings…
Say-
“Sir” only to a MAN
“ Madam” only to a Lady / Woman
Address your colleagues with equal respect
as Mr. Ram.. Or Ms. Sita or Mrs. Geeta..
Or Sir/ Madam if he / she is your Senior.

67. Greetings…
• Good Morning- from morning that you
wakeup till 12pm
• Good Afternoon- from 12pm to 4pm
• Good Evening- from 4pm
• Good Night – ONLY when you are
LEAVING the Office after 7:30pm.

68. Body Language…
What does your body language
say to our colleagues?
Facial expression
 Hands
 Posture

69. Body Language…
Pay attention to your
colleagues body language
Be aware of your body
language to ensure you
send the right signals to
your colleagues

70. IS your Body Language gives
NEGATIVE signal..
 Crossing your arms
 Tapping your foot, pen, or
fingers
 Rolling your eyes at customers
 Letting your eyes wander

71. • Greeting with a Smile - shows your interest in
your Colleagues.
• First Listen to other person carefully & than
put your point.
• Control the movements of your hands here
& there and keep them visible.
• Maintain a relaxed & confident posture
DO’S OF BODY LANGUAGE

72. DONT’S OF BODY LANGUAGE
• Do not cover your mouth with
your hand while you are
speaking
• Don’t bite your lips while
standing infront of the
Colleagues /Seniors
• Don’t blink your Eyes
frequently.

73. Facial Expression…
Do you greet
everyone with a
SMILE or in
with a SAD
expression?

74. ANGRY..

75. SURPRISED

76. FRUSTATED

77. DISLIKE

78. SAD
NOT
INTERESTED

79. HAPPY..
SMILING..
CHEERFULL

80. YOUR Posture…
Good posture makes you
look Confident, Alert, and
Professional

82. Attitude….
An attitude is the way you
communicate your mood to others.
It is the foundation of success
regardless of your chosen field.
It can be positive or negative.
It is a critical factor to success.

83. HOW MUCH DO YOU SEE OF AN ICEBERG?

84. THE ICEBERG
ONLY 10% OF ANY ICEBERG IS VISIBLE. THE
REMAINING 90% IS BELOW SEA LEVEL.

85. SEA LEVEL
10 %
90 %
VISIBLE
ABOVE SEA LEVEL
INVISIBLE
BELOW SEA LEVEL

86. •The Iceberg example
is also applicable on
human beings …
THE ICEBERG

87. THE ICEBERG
SEA LEVEL
KNOWLEDGE
&
SKILLS
ATTITUDE
UNKNOWN
TO OTHERS
KNOWN
TO OTHERS

88. THE ICEBERG SEA LEVEL
BEHAVIOR
ATTITUDE
KNOWN
TO OTHERS
UNKNOWN
TO OTHERS

89. WHAT MAKES YOUR LIFE 100%
SUCCESSFUL ?
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
A T T I T U D E
1 20 20 9 20 21 4 5
K N O W L E D G E
11 14 15 23 12 5 4 7 5
S K I L L S
19 11 9 12 12 19
=
=
=
82
96
100
Let each letter of the alphabetic has a value equals
to it sequence of the alphabetical order:

91. A Positive Attitude…
• Increases Productivity
• Fosters Teamwork
• Solves Problems
• Improves Quality
• Breeds Loyalty
• Increases Profits
• Makes a Pleasing
personality
• Leads you to Success.

92. A Negative Attitude…
• Leads to Bitterness
• Resentment
• A purposeless life
• ILL health
• High stress levels for self
and for others

93. Reasons for Failure
• Unwillingness to take risk
• Lack of persistence
• Instant gratification
• Looking for shortcuts
• Selfishness and greed
• Lack of conviction
• Fear
• Lack of discipline
• Poor self esteem
• Fatalistic attitude

94. What is Negative Attitude..
• Developing negative attitude
towards life is more mental than
physical.
• A bad relationship, poor self
image, a history of abuse, stress,
frustration and many other factors
can change your overall attitude
towards life
• It directly impedes your overall
performance.
• Such tendencies are deep-rooted
in mind and nurtured by
excessive Negative Emotions.

95. How to Overcome Negative Attitude
WORK on your personal foundation, namely in
the Five Pillars of Attraction. Remember
what F.R.E.S.H. stands for:
F: Finances
R: Relationships
E: Environment
S: Spirituality
H: Health
Right now, write down one task for each of the
Five Pillars (F.R.E.S.H.) that you can make
an immediate improvement in.

96. COMMUNICATION

97. Communication….
•Transferring information
from one person to
another person that
leads to some outcome

98. SENDER RECEIVER
MEDIUM
FEEDBACK
MESSAGE
The Communication Process

99. Communication…
Methods:
• Verbal – Face to Face
• Written
• Electronic
• Visual
• Audio
• Group Meetings
• Notice Boards
• Text

100. Communication…
Medium:
• Letters
• Memo
• Report
• Notice board
• Faxes
• Telephone
• E-mail
• Face to face
• Body language
• Video/video conferencing
• Internet

101. Business Communication

102. Behavioural aspects of communication skill
 Treat people with courtesy
 Learn to respect other’s views
 Develop the habit of accommodating other’s views
 Never be too absorbed in yourself
 Show interest in other people
 Give orders in the form of requests
 Seek clarification / guidance

103. Do’s - Communication skills
Greet people warmly
Show interest in listening to others
Always use polite words
The tone of voice must be even / mono tone must
be avoided
Verbal communication must coincide with body
language
Present your views to effect other’s perception

104. Don’ts- Communication skills
 Avoid double meaning phrases, unpleasant jokes,
hurting remarks, loose talks, spicy gossip
 Avoid comments, enquiries anything personal or
sensitive
 Avoid offering unsolicited advice
 Avoid usage of complicated idioms and phrases,
professional jargons and local adages and slang

105. Verbal Communication
Get one or more internships
don’t be afraid to express your ideas
Practice talking with elderly people

106. Non –Verbal Communication
Personal Appearance
Posture
Gestures
Facial Expressions
Eye Contact
Space Distancing

107. Communication in Person
____% of communication consists of body language
____% is expressed through tone of voice
____% is communicated through words
58
35
7

108. A key to Effective Communication
S SMILE You will appear CONFIDENT
M MAINTAIN eye contact. You will be
seen as more sincere, honest, &
informed.
I INVITE receiver by giving them time
to think. You will be seen as polite
when you allow uninterrupted
response.
L LOOK your best, look professional.
Be appropriately dressed.
E ENCOURAGE the other person.
Keep a pleasant facial expression &
give nods to show interest & attention.

109. Telephone Manners
RIGHT
R – Respond Promptly
I - Identify yourself Clearly
G – Go out of way to Help
H – Hear & Hear Carefully
T – Terminate Politely

110. Answering - Phone
• Prior to picking up the telephone, make sure you’re
approaching the call in a positive way.
• Try to Answer the call within 3 rings.
• Know your department standards and apply them.
• Greet the CALLER with a “Good
Morning” or “Good afternoon.”

111. Example:
“Good Morning,
VAIBHAV EMPIRE
PVT LTD,
this is NISHA, How
may I help you?”

112. USE THESE WORD..
TO BE COURTEOUS
• Sorry
• Excuse Me
• Thank you
• Please

113. Discipline
• Good Employee should First be a Disciplined
Person.
• Be Punctual in your work
• Proper use of the office equipment and facilities
• Discipline with the BOSS & Colleagues
• Avoid any type of Discrimination
• Avoid any type of Personal Harassment
• Avoid any Affair / Loose Talk during Working
Hours

114. SINCERITY
• Sincerity is generally understood
to be truth in word and act.
• One who means what he says
is a sincere person.
• Sincerity can be of two ways
• Sincerity in Work
• Sincerity as Hard Work
• A person who is sincere will
be Committed
• Punctual to Work.

115. HARD WORK
• It is the effort you put to
complete the work.
• Hard work can be in two
ways
• Result oriented
hard work
• No care about result but
only money.

116. Punctuality
• Punctuality is the quality of person who
complete his work on time.
• Punctual person will not give chance to
others to remind him regarding his work /
feedback.
• He will be proactive for his assignment.

117. Creativity
• As a Corporate
Employee , you should
try to be Creative in
your work.
• Share your ideas &
suggestions with your
SENIOR to make your
workplace more
efficient.

118. INTEGRITY
• Integrity is the
Honesty in an
Employee.
• Integrity represents
the inner feelings /
thinking in an
individual.

119. Teamwork
• Team members actively work together to achieve a
common purpose.
• Teamwork is the central foundation of any high
performance team.

120. New Skills Are Important
• Boss Communication: Tasks
and Achievements.
• Criticism: How to accept it,
admit it, thank them, and
demonstrate change.
• Give Compliments who
highlight our weakness.
• Acknowledge Others: Be
friendly with your Colleagues

121. Your Boss • No surprise!
• Communicate!
• Demonstrate loyalty.
• Keep confidence.
• Remember your
boss is human.
• Implement the
Advise of your BOSS

122. Watch Your Personal Life
• Your personal life is also
important for your
Growth.
• Keep your private life
private.
• Your personal life
shouldn't disturb your
professional life.

123. Market Knowledge
• Update yourself with the Market General
Knowledge.
• Show eagerness to learn apart from your
daily work.
• Keep update knowledge about your
competition, other department work, etc.

124. Department in your company
• SALES
• MARKETING
• HRD & ADMIN
• FINANCE
• STORES &
PURCHASE
• EDP & IT

125. COMPANY OBJECTIVES
DEPARTMENT OBJECTIVES
OBJECTIVES OF HOD
ALLOCATE INDIVIDUAL AS PER THE SKILLS & EXPERIENCE
MANAGEMENT EXPECTATION FROM THE INDIVIDUAL

126. COMPANY OBJECTIVES

127. DEPARTMENT OBJECTIVES
• Company Objectives in turn becomes
the objectives for a Department.
• Based on the company objectives,
HOD plan the Individual Staff
Objectives

128. HRD Department Function
• HR Policy Formulation &
Implementation
• Recruitment & Selection
• Training & Development
• Performance Appraisal
• Compensation
• Grievance Redressal
• Employee Welfare
• Future Strategy & Business Plan

129. • Facility & Infrastructure
• House Keeping
• Security Management
• Canteen & Transport
• Event Management
• AMC of Utility
• Administration Grievances
• Dealing with Government Agencies
Admin Department Function

130. • Identify the Finance need & arrangement.
• Cash flow Management.
• Debtor & Creditor Management.
• Accounting Office expenses with the
respective head
• Preparation of Profit & Loss /Balance Sheet
• Taxation & Commercial Matters.
• Audit & Cost Control Measures
Finance Department Function

131. • Creates Brand Image & Awareness in the
Market
• Increase the Customer Step In for our
Product.
• Chalk Out Schemes & Advt Plan for the Sale
• Explore the new Marketing segment.
• Focus on Customer Service & Delight
Marketing Department Function

132. • Plan & Propose the Requirement of the
Various Dept.
• Raise the P.O & Arrange the material.
• Stock & arrange the distribution.
• Account the Purchase & Issue of Materials
• Maintain Proper Stock Taking & Audit.
• Highlight the Dead Stock.
• Submit MIS on the Consumable & New Vendor
Development.
Stores & Purchase

133. • Company provides Computer / Internet
/ Email / Printer / Scanner etc., for the
smooth functioning of the work.
• We should use it for the Official
purpose only.
EDP & IT Department Function

134. Dept-Coordination
• The act of working
together
• Coordination means
integrating or linking
together different parts of
an organization to
accomplish a collective
set of tasks.

135. MANAGEMENT EXPECTATIONS
• To work in a Team & put our
maximum effort in the work.
• Take the Ownership & complete the
task as per the schedule.
• Maintain Honesty, Punctuality &
Loyalty towards the work & company.

136. 2007
2010
Expansion Strategies of your
company

137. Expansion Strategies of your company

139. YOUR COMPANY TREE
CMD
MARKETING FINANCE
ADMIN
HRD
SALES
STORES
EDP & IT

140. Thank You!