During the Airbus Military Trade Media Briefing 2013, held on May 29th and 30th 2013, Philippe Galland, Head of Customer Services, provided an overview on the evolution of the Airbus Military services offering for their products. The global reach of the effort is a core element of the program and the presentation.

1. CUSTOMER SERVICES
Presented by
Philippe Galland / Head of Customer Services
Airbus Military

2. Leading with the most efficient
and versatile solutions
Integrated solutions
Customer support
Training & Operations
MRO
Engineering
Material
IT solutions
2

3. A proven and robust product portfolio
3
Aircraft in operation Number of FH Total Operators Strategic Operators
295
225
89
10
13
+3.261.000 FH
+1.200.000 FH
+150 000FH
+97 000 FH
+3302 FH
+5000FH*
76+10
(Surveillance)
56+10 (MPA)
11+2
2
4
8
All US Operators INTA,
MAA, SVA, Thailand (MOAC)
Vietnam Marine Police
Spanish Air Force,
French Air Force,
Turkish Air Force, USCG,
Korean Air Force
, UAE Air force, Saudi Air
force, Astralian Air force ,
UK air force
Polish Air Force, Brazilian Air
Force, Portuguese Air Force,
Spanish Air Force, Egyptian Air
Force, Indonesian Air Force
Spanish Air Force
Brazilian Air Force
French Air Force, Turkish
Air Force, UK Air Force,
German Air Force, Spanish
Air Force, Malaysian Air
Force, Belgian Air Force,
Luxembourg Air Force
Fully proven family of transport and mission aircraft, covering a wide variety of
military missions.
* FH for test and certification

4. Global Airbus Military products & operators
Canada
Royal Canadian Air Force
Fugro Airborne Surveys
United States
Aerocontractors
AARCORP (Presidential Airways)
Bering
Bighorn Aviation
Conoco Phillips Alaska
EvergreenHelicopters inc.
Navy
L3
Rampart Aviation
Ryan Air
Samaritan’s Purse
U.S.Coast Guard *
US Special Operations
(Lockheed Fort Bragg
Mexico
Air Force
Navy
Policía Federal Preventiva
Panama
S.A.N.Panama
Colombia
Ecuador
Army
Navy
Air Force *
Army
Navy
Bolivia
Chile
Air Force
Air Force
Army
Navy
Argentina
Prefectura Naval
Argentina
Uruguay
Air Force
Paraguay
Transportes
Aéreos Militares
Brazil
Air Force
Suriname
Air Force
Venezuela
Naval Aviation
Dominican Rep.
Air Force
Belgium/
Luxembourg
CAE Aviation
UK
Royal Air Force
Ireland
IrishAir Corps
France
Air Force
Centre d'enssais en vol
Finet France SA
Societe Aerostock
Spain
Air Force
INTA
Guardia Civil
SASEMAR
Secretaría Gen. Pesca
Serv.Vigilancia Fiscal
Portugal
Air Force
Morocco
Royal Air
Force
Senegal
Air Force
Burkina Faso
Air Force
Ghana
Air Force
Togo
Air Force
Gabon
Air Force
Air Service
Rep. of Congo
Aeroservice
Angola
Air Force
Botswana
Defence
Force
South Africa
Air Force
Fortune Air
Lesotho
Defence Force
Zimbabwe
Air Force
Kenya
Turbine Services
Cameroon
Air Force *
Algeria
Air Force
Lybia
Planning
Secretariat
Egypt
Air Force *
Italy
Com.Aeronautica
Emiliana
Magister Ludi
Germany
Air Force
Finland
Air Force
Poland
Air Force
Czech Republic
Air Force
Kazakhstan
Air Force
Turkey
Air Force
Coastguard
Navy
Afghanistan
EastHorizon Airlines
Pakistan
Air Force
Navy South Korea
KoreaCoast Guard
Rep. Of Korea Air
Force
Thailand
Royal Thai Army
Royal Thai Police
Ministry of
Agriculture
Malaysia
Royal Malaysian
Air Force
Malta
Medavia
Jordan
Royal Air Force
Saudi Arabia
Royal Air
Force
Yemen
Air Force
Oman
Royal Oman
Police
Royal Air
Forceof
Oman*
UAE
Air Force *
Indonesia
Airfast
Air Force
Army
Bouraq
Das Dirgantara A.S
Deraya
IPTN
Merpati Nusantara
Airlines
Mantrust
Navy
Pas Pelita A.S
PLP Curug
Polri
PT-Gatari
SMAC Australia
Royal Australian Air Force
Fugro Airborne Surveys
Skytraders Australia
Kiribati
Air Kiribati
Papua New Guinea
Papua New Guinea
Defence Force
Brunei
Air Force
Vietnam
MarinePolice
1000 aircraft sold 66 countries 138 operators 4600000 Flying Hours
A true global presence
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5. Services strategy reminder
5
• Technical Publications
• Training Services
• Technical Support
• Spare Parts, Material Support
• Configuration management and
continuous airworthiness
1990’s
PSS FISS
Today
MRO Services
Fleet Operations
Engineering Services
Advanced Logistics
PBH Services
Depth
Maintenance Forward
Maintenance
Aircrew &
Resource
Management
Mission
Planning and
Operations
Operate
Customer’s
Mission
Supply Chain
Management
FISS for all Programmes
Fleet
Management
Mission
Training
Worldwide
deployment
Future
Product Support & Services Full In-Service Support
Ensure sustainable & profitable growth becoming the Services
Model for all programmes (M&L/MRTT and A400M)

6. FISS Model approach
6
•To obtain best operational performance and benefit from an integrated
service focused on customer needs
•Full in Service Support including different packages, from spare parts
availability(FISS Material) to Mission availability(FISS Mission)
Key advantages
 Customerfocus on their business
 Fixed budget
 Spare part availability guaranteed
 Fleet availabilityguaranteed
 Mission availabilityguaranteed
FISS = Fixed Budgeting +
Guaranteed Availability in a Single
Contract

7. FISS customers distribution
7
Mexico
FISS material:
C295(6) (SEDENA)
FISS material:
CN235(2)(SEMAR) &
C295 (4) (SEMAR)
U.K.
FISS mission:
A330 FSTA (14)
Finland
FISS fleet: C295 (3)
Colombia
FISS material: C295(4)
Brazil
FISS material:
C295 (12) & P3 (9)
France
FISS material:
C212(3)
FISS fleet:
CN235 (23)
FISS: A400M
Portugal
FISS fleet:
C295 (12)
Spain
FISS material:
CN235(GC)(2) & P3 (EA)(3)
FISS fleet: C 212 (MAPA)(3)
FISS mission: C212
(SVA)(4)
Airbus Military accumulates more than 23 years of
experience in providing Full in service support (FISS)
UAE
Saudi Arabia
FISS: MRTT
FISS: MRTT
Australia
FISS: MRTT
Total : 87 aircraft/ 11 customers / More than 35000
FH/year
Blue = FISS contract 2012-2013

8. Services Revenues Evolution (2012-2020)
8
2012 2013 2014 2015 2016 2018 2020
CAGR:
14.42%
The
continuous
growth in
services has
produced a
robust
organization
ready to take
on the A400M
Challenge.

9. Services transformation
9
 Huge transformation
project has been
conducted from 2009 in
order to secure A400M
and MRTT Entry into
Service ramp up of
activities and improve
customer satisfaction.
 It covers all the
Services Centers of
competences.
 Commitments have
been taken in front of the
customer to show facts &
evidence of its
improvements in 2013

10. We offer the best support solution when
and where customers need it
Sweden
Finland
• Jyvaskyla
Poland
• Warsaw
• Mielec
Turkey
•Kayseri
Vietnam
Australia
• Brisbane
India
• Bangalore
U.A.E
• Abu Dhabi
Arabia Saudi
• Riyadh
Gabon
Ghana
Ecuador
United states
• Alabama
Portugal
• Alverca
Spain
• Valencia
• Madrid
• Seville
• Las palmas
France
• Creil
• Dinard
• Toulouse
Germany
• Hamburg
Panama
Korea
AM services centers
AM services external network
Most recent working parties
10
Customer Service presence in more than 60 countries.

11. Most recent new services facilities
Arabia Saudi
• Riyadh
Brazil
• Rio de Janeiro
Colombia
• Bogotá
France
•Orleans
U.K.
• Brize Norton
11
Indonesia
• Bandung
U.A.E
• Abu Dhabi
Chile
• Santiago
de chile
Future developments
New services facilities 2012-2013

12. Selected Services campaigns
12
Spain
France
Oman
Canada
USA
Colombia
Peru
Chile
Brazil
•Air force: P-3:
Spares
•FISS: A400M
•Air force: CN235: FISS
•Air force/DGA: A330: ILS
•FISS: A400M
•Air force 5 C295:
FISS
•USCG 4 CN235:FISS
•FMS: 10 CN235: ILS
•Navy: ·NC235: ILS
•Air force C295.
ILS+FISS
•Air force: C295:
Spares/GSE
•Air force 3C295AWS:FISS
•Navy: 3C295: Spares
•Air force 6 C295: FISS
•Air force: 3C295TR &
3C295MPA: ILS
•Air force: P-3:MRO
•Air force: 12C295: FISS
•Air force 4
C295: FISS
India
•Air force: 6 A330:
FISS
•Air force: 6 A330:ILS
•Air force: 56
C295TR:ILS
Kazaskhstan
•Air force: 8 C295:
FISS
•Air force: 2
C295:ILS
Ghana
•Air force: 2
C295: ILS+FISS
Indonesia
•Air force C295:
ILS
Poland
•Navy: ·3C295AWS:
IPL+ILS
•Air force: C295: FFS
Cameroon
•MoD: CN235MPA:
ILS
Egypt
•Air force:
C295:ILS
U.K.
•Air force
:A400M:FISS
Belgium
•Air force
:A400M:FISS
Germany
•Air force
:A400M:FISS
Luxembourg
•Air force
:A400M:FISS
Turkey
•Air force :A400M:FISS
•Air force A400M:
FISS
Malaysia

13. A330MRTT already in service
Delivered 13
Aircraft:
5 RAAF
4 FSTA
3 RSAF
1 UAE
Support in
place:
 Qantas
Air tanker
ECAS
AMMROC
Operational
data:
 3302 FH
1433 Flights
In service as of
Jan 2013
More than
12000 spares
and Ground
Support
Equipments´
delivered.
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14. MRTT- RAAF- Australia
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ACHIEVEMENTS:
5 A/C in Service operated by RAAF / 2 years total operation
Full in Service Support contract has been signed for 22 years. Qantas Defense (QDS)
is prime contractor providing on site support to the RAAF with the support of Airbus
Military in back office as aircraft OEM
Contractor Support Organisation (CSO) responsible for managing all engineering and
ILS supported by Airbus Military
RAAF will perform Operational Maintenance and QDS will be responsible for deeper
maintenance
RAAF Computer based training successfully installed
NEXT MILESTONES:
Spare Parts Catalogue:
Spares & GSEs Delivery &
Acceptance
Training Courses
approved by Commonwealth
of Australia

15. MRTT- FSTA- UK
15
ACHIEVEMENTS:
Local footprint in UK – AM subsidiary located in Air
Tanker Services facilities (deployed team of 5 people)
Operation under Civil and Military register
EASA Part M & Part 145 approval for Air Tanker
Services
First two C-check on time for Voyager Aircraft
Technical queries performance: 98% on time
Flown virtually every day – extremely high reliability
MILESTONES 2013:
Batch III Spares & GSEs Delivery
& Acceptance
Release to Service
Enhanced Defensive Aids System

16. MRTT- RSAF – Saudi Arabia
16
ACHIEVEMENTS:
Airbus Military provides:
Three year total support package starts at a/c 1
delivery
 Further three-years of Full In Service Support are
being negotiated
 Initial training + Training devices
Full in Service support
 Local support (35people)
In-service OEM support (from Spain)
 Repairs and mandatory service bulletins
 Major spares
Plus
 RSAF creating own training centre
 Air to Air trials in Spain with EF2000 and Tornado
MILESTONES 2013:
Spares & GSEs
Delivery &
Acceptance
Training Courses

17. MRTT- UAE
Página 17
Aircraft acquisition includes from Airbus Military…
 3 aircraft (first delivered 2Q13)
 Initial support package
Full integrated Support provided by (AMMROC) for
UAE with Airbus Military support as aircraft OEM.
includes…
Aircraft maintenance management
Equipment repairs and reprovisioning
Aircraft manufacturer support
Training devices maintenance
ACHIEVEMEMTS 2012:
Operational test and evaluation phase successful in
UAE
AMMROC partnership in place
 EIS team ready for local support
 Most of the first batch of spares for EIS delivered
MILESTONES 2013:
Integrated
ProceduresTrainer /
Part Task Trainer
Delivery & Acceptance
Batch III Spares &
GSEs
 Delivery &
Acceptance
Batch III Training

18. A400M Entry into service : France
A400M entry into service is a real challenge
for our teams and we are now all ready to
provide an outstanding performance.
A400M first customer: France signed a customized Support Contract in February 2013
for an initial period of 18 months.
France is relying on two elements to achieve a successful service of its new A400M :
Training: A training centre is under development in Orleans and will be
managed by Airbus Military
Support: Classical support, provided through the Launch Contracts will be
complemented by Customised support,
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19. A400M - France: Service and support
Full In Service Support
Classical
support
services- ILS
(spares, tech
support,….)
Customized
support
contract
Maintenance
assistance &
training
Fleet
management
Technical support
25
Will
be combined
to offer a full
service covering
Spares & repair
supply chain
operation

20. French AF support organisation
FAF base in Orleans
AiM subsidiary in
Orleans (~25
people)
LINE
MAINTENANCE
Prop/Batt/Tyres shops
INTEGRATION of all services
Fleet Mgnt Support
MAT. SUPPORT TECH. SUPPORTMAINTENANCE
Local WH
operation
A/C Maintenance
team
+ QEC Bay
CSRs
+
Tech Eng.
Order Desk
Shipmt - Repair
Suppliers Mgmt
SIAé
+
San Pablo MRO
AMTAC
+
Design - OEMs
AiM back-
office
A fully integrated service covering
all maintenance activities,
provided to FAF through local
subsidiary, and supported by all
back–office specialists and MROS

21. Turkish AF support organisation
TURAF base in
Kayseri
AiM subsidiary in
Kayseri (~10
people)
MAINTENANCE
Prop/Batt/Tyres shops
MAT. SUPPORT TECH. SUPPORTMAINTENANCE
Spares
supply chain
mgt
A/C Maintenance
team
+ QEC Bay
CSRs
.
Order Desk
Shipmt - Repair
Suppliers Mgmt
TURAF MRO
+
San Pablo MRO
AMTAC
+
Design - OEMs
AiM back-
office
TURAF services scope is under
finalisation; same principle applies
with a local subsidiary acting as
the prime interface with TURAF

22. A400M Entry into service: UK
Support:
Airbus Military is currently negotiating with both UK & FR a joint customised
support contract to offer a full service to support A400M
Training
UK training service contract was signed in February 2013, covering a full
installation and operation of UK training centre in Brize Norton by Airbus Military
and Thales.
UK
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23. A400M Customer Nations programme
8 Countries, 8 Operators, 174 Aircraft
23
50
A400M
France
2013
10
A400M
Turkey
2013
53
A400M
Germany
2014
22
A400M
U.K.
2014
4
A400M
Malaysia
2015
27
A400M
Spain
2016
7
A400M
Belgium
2019
1
A400M
Luxemburg
2019
All Nations are benefitting from the jointly contracted Integrated
Logistic Support elements of the Launch Contract.
The additional customized Full in-service support elements are
following the plan:
FISS offer delivered to Turkey in March 2013.
United Kingdom FISS contract expected end 2013.
Germany will issue RFP before year end.

24.  2011 AIRBUS. Todos los derechos reservados. Documento confidencial. Este documento y toda la información contenida en el mismo es propiedad exclusiva de AIRBUS. La entrega de este documento o la
divulgación de su contenido no otorga ningún derecho de propiedad intelectual a su receptor. Tampoco podrá ser reproducido o desvelado a terceros sin el consentimiento expreso por escrito de AIRBUS. Ni este
documento ni su contenido podrán ser utilizados con otro fin que no sea aquél para el que han sido entregados. Las manifestaciones expresadas en este documento no constituyen una oferta comercial. Están basadas en
las premisas mencionadas en el mismo y han sido realizadas de buena fe. Para cualquier aclaración dirigirse a AIRBUS.
AIRBUS Y AIRBUS MILITARY, sus logotipos y los modelos A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M, A330MRTT, C212, C295 y CN235 son marcas registradas.
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