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Key Traits of Successful Administrative Professionals

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What skills and attributes does it take to be a successful administrative professional today? OfficeTeam and the International Association of Administrative Professionals surveyed more than 2,200 administrative professionals and 610 senior managers to find out. Visit https://www.roberthalf.com/officeteam/industry-resources/office-of-the-future for more information about the Office of the Future research project.

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Key Traits of Successful Administrative Professionals

  1. 1. Key Traits of SUCCESSFUL ADMINISTRATIVE PROFESSIONALS What does it take to be a successful administrative professional today? OfficeTeam and the International Association of Administrative Professionals® (IAAP® ) surveyed more than 2,200 administrative professionals and 610 senior managers to find out the most in-demand skills and attributes for support staff. officeteam.com
  2. 2. Top Administrative Skills While administrative professionals and managers both see organizational skills as important, time management abilities are most valued by supervisors. 16%OF ADMINISTRATIVE PROFESSIONALS 19%OF SENIOR MANAGERS 5%OF SENIOR MANAGERS 17%OF ADMINISTRATIVE PROFESSIONALS 7%OF SENIOR MANAGERS 11%OF ADMINISTRATIVE PROFESSIONALS? Source: OfficeTeam and IAAP surveys of 2,290 administrative professionals and 610 senior managers in the United States and Canada 14%OF ADMINISTRATIVE PROFESSIONALS 39%OF SENIOR MANAGERS TIME MANAGEMENT ORGANIZATIONAL WRITTEN/VERBAL COMMUNICATION SOFTWARE/TECHNOLOGY PROJECT MANAGEMENT OTHER 30%OF ADMINISTRATIVE PROFESSIONALS 30%OF SENIOR MANAGERS officeteam.com 12%OF ADMINISTRATIVE PROFESSIONALS
  3. 3. Must-Have Attributes Administrative workers and managers agree that flexibility is the most desirable quality. 6%OF ADMINISTRATIVE PROFESSIONALS 17%OF SENIOR MANAGERS 19%OF ADMINISTRATIVE PROFESSIONALS 35%OF SENIOR MANAGERS 38%OF SENIOR MANAGERS 10%OF SENIOR MANAGERS 6%OF ADMINISTRATIVE PROFESSIONALS 7%OF ADMINISTRATIVE PROFESSIONALS Source: OfficeTeam and IAAP surveys of 2,290 administrative professionals and 610 senior managers in the United States and Canada FLEXIBILITY/ADAPTABILITY OTHERDIPLOMACY/TACT A POSITIVE ATTITUDE INITIATIVE 61%OF ADMINISTRATIVE PROFESSIONALS ? officeteam.com
  4. 4. officeteam.com 53 administrative professionals and managers feel support staff are more valued by their companies than they were 10 years ago. in Administrative Staff Have Increased Clout Source: OfficeTeam and IAAP surveys of 2,290 administrative professionals and 610 senior managers in the United States and Canada officeteam.com
  5. 5. Evolving workplace trends impacting administrative professionals For more information on Office of the Future, visit officeteam.com/ootf. officeteam.com

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