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Programme Update, Talis Aspire User Group Jun 2011

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Programme Update, Talis Aspire User Group Jun 2011

  1. 1. Programme Update Talis Aspire User Group, June 2011 Chris Clarke, Talis Education Limited
  2. 2. In December I shared... Support Review
  3. 3. Support Review
  4. 4. Support Review
  5. 5. Support Review
  6. 6. Support Review
  7. 7. Customer Service support.talisaspire.com Launched You raised We published We shot Feb 200+ 150+ 58 2011 tickets KB articles video tutorials ideas.talisaspire.com Launched You raised ...of which ...of which Mar 190 53% 55 2010 ideas addressed in product!
  8. 8. Survey says...
  9. 9. Survey says...
  10. 10. Survey says...
  11. 11. Survey says...
  12. 12. More, more, more! • More training for quicker resolutions • More FAQs and answers to common problems • More videos, esp. on new areas of the system attribution
  13. 13. http://www.talisaspire.com/inprogress
  14. 14. Last time I showed... attribution
  15. 15. attribution
  16. 16. attribution
  17. 17. attribution
  18. 18. attribution
  19. 19. attribution
  20. 20. attribution
  21. 21. attribution
  22. 22. Other indirect benefits... Improving data TEMUJIN (long quality running jobs) User Performance intelligence monitoring attribution
  23. 23. attribution
  24. 24. Roadmap
  25. 25. Widgets Time Periods Pages Licenses Federation Blackboard9 New Hardware Project Performance
  26. 26. Roadmap
  27. 27. Roadmap
  28. 28. Roadmap more time replaces mobile later in year
  29. 29. Performance monitoring attribution
  30. 30. Performance monitoring attribution
  31. 31. Performance monitoring attribution
  32. 32. Performance Improvements • More hardware capacity - DONE • More efficient data handling - DONE • Improved database server config - DONE • Content Delivery Network - TO DO • Google Analytics blocking pages - TO DO • Improve code efficiency for some key workflows - TO DO • Continue to monitor closely - ONGOING attribution
  33. 33. Questions? Find us on: Web: talisaspire.com Twitter: @talisaspire YouTube: youtube.com/user/TalisAspire Facebook: facebook.com/talisaspire Support: support.talisaspire.com
  34. 34. Find us on: Web: talisaspire.com Twitter: @talisaspire YouTube: youtube.com/user/TalisAspire Facebook: facebook.com/talisaspire Support: support.talisaspire.com

Remarques

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  • Tackle in reverse order...\n\n\n
  • Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
  • Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
  • Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
  • Also going to share results of survey....\n
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  • New site - only phase 1 though\n- Better homepage\n- Customer showcase\n- More “user experience” videos\n
  • Connected to dev system\n
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  • Up next... working on collaborative features..\n
  • Federated login done, Aspire in UK Federation and AAF. New customers only for now, migrations later if there is demand\nRollover largely done, time periods, new API, last feature to complete\nManagement info started (first feature in dev now)\n
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  • Federated login done, Aspire in UK Federation and AAF. New customers only for now, migrations later if there is demand\nRollover largely done, time periods, new API, last feature to complete\nManagement info started (first feature in dev now)\n
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  • Continuous Performance / Next 6 months / Performance\n
  • Invested in tools and techniques to deeply monitor Aspire\nAverages but also individual requests\n
  • Can trace individual long running requests in depth, deep code instrumentation\n
  • Overall, app server performance looked OK \nHowever, end user in-browser monitoring shows us network is actually biggest delay\n
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