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Emotional Intelligence (EI)
Let your emotions work for you,
        not against you
Emotional Intelligence

“the subset of social intelligence that involves ability to
monitor one’s own and other’s feelings and emotions, to
discriminate among them and to use this information to
guide one’s thinking and actions.”-- Salovey and Mayer


 “the capacity for recognizing our own feelings
 and those of others, for motivating ourselves,
 and for managing emotions well in ourselves and
 in our relationships.”-- Daniel Goleman
Managing your emotions – is what we call
    as Emotional Intelligence (EI)
Emotional Intelligence
• Emotional Intelligence is the
  ability of an individual to deal
  successfully with other people ,
  to manage one’s self, motivate
  other people, understand one's
  own feelings and appropriately
  respond to the everyday
  environment
Emotional Intelligence
• Emotional Intelligence doesn't mean being soft – it
  means being intelligent about emotions – a different way
  of being smart. Emotional intelligence is your ability to
  acquire and apply knowledge from your emotions and
  the emotions of others in order to be more successful and
  lead a more fulfilling life.
Need
Emotional Intelligence is very important for
managers as it is one of the important
deciding factor for relationship
management resulting in motivation,
retention , self management & managing
others.
Have you come across these situations??…

   Relationship Problems – when you fail to communicate
   what you need; when you lose the confidence of your team
   members; when you are acknowledged as – “never
   approachable”

   Rage in the Workplace – Outburst of emotions

   Failure to advance in career – losing track of the
   actual purpose!

   Poor decision making capability – Pre-occupied
   with frustrated thoughts

   High rate of attrition in your team (healthy or bad!)
   – People start leaving you…not the job. Think! They
   start moving away from your vision

   Lack of complete delegation – Lack of trust leading
   to micromanaging, when it actually can be avoided

This happens when we neglect to manage our emotions…
What happens when we manage our emotions??

Personal mastery over our life’s purpose & intention

Empathy
                                                         Approachable
Personal influence that enable us to                    Problem solver
                                                            Leader
advance our purpose
                                                       Drives the Vision
                                                       Ignites the best
A tenacity to face and resolve both internal             performance
and external conflict

Solve issues related to morale at work

Be more approachable

Advance in decision making and logical
thinking under any amount of pressure

Be the most wanted Manager anyone would
want to work for..
Components of Emotional Intelligence
                                     Definition                                     Hallmark
                The ability to recognize and understand your             Self-confidence
Self            moods, emotions and drives as well as their effects      Realistic Self development
Awareness       on others                                                Self-deprecating sense of
                                                                         humor
                The ability to control or redirect disruptive impulses   Trustworthiness & integrity
Self-           and moods. The propensity to suspend judgement           Comfort with ambiguity
Regulation      to think before acting                                   Openness to change
                A passion to work for reasons that go beyond             Strong drive to achieve
Motivation      money or status                                          Optimism, even in the face of
                The propensity to suspend judgement –to think            failure
                before acting                                            Organizational commitment
                The ability to understand the emotional makeup of        Expertise in building and
Empathy         other people                                             retaining talent
                Skill in treating people according to their emotional    Cross-cultural sensitivity
                reactions                                                Service to clients and
                Proficiency in managing relationships and building       customers
                                                                         Effectiveness in leading change
Social Skills   networks                                                 Persuasiveness
                An ability to find common group & build rapport          Expertise in building & leading
                                                                         teams
How then can one improve emotional intelligence?

•   Pay attention to self and other’s body language

•   Listen more; speak less- develops empathy

•   Get curious, not furious- Watch what you say especially
    when frustrated or annoyed. Reframe negative emotions into
    curiosity - " ... this makes absolutely no sense to me" can be
    replaced with, "Do you see something in this that I must be
    missing”

•   Elicit pride in others – Reason for working together

•   Remember that emotions are contagious - A dominant
    person's emotions (negative or positive) always influences
    others. Leaders should be careful to show only those
    emotions, which they want to see in others
Checklist – for building an Emotionally intelligent team

Self Awareness       Relationship           Self-               Motivation         Relationship
                      awareness          Management                                Management
Does the team       Is the team able   Does bullying         Does the team        Do team
know it’s           to accept each     occur?                have a sense of      members feel
purpose?            other?                                   purpose?             valued and
                                                                                  listened to?
Importance of       Is the team        What                  Do they know         Would they
achieving the       aware of it’s      mechanisms are        how their job fits   recommend you
purpose?            shortcomings?      in place to resolve   into the big         as a good boss
                                       team conflict?        picture?             to work for?
Team Solicits       Is the team        What is the         Do you know            Do they take
honest              taking measures    emotional tone set what motivates          efforts to refer
feedback?           to correct         by your leadership each member?            people from
                    themselves?        (negative/positive)                        outside?
Does the team       What are you       How Is EI             Do they              What is the tone
learn from          doing to help      reinforced,           contribute above     of our
mistakes?           your team          encouraged or         and beyond the       communication
                    advance?           rewarded?             expected?            with your team?
Any serious         How long does it How is work-life        Does each            Do they take the
issues within the   take a new       balance                 member often         extra effort
team, you are       entrant to be    encouraged?             get feedback?        required to get
not aware of        productive?                                                   the work done?
Emotional Intelligence
           • In Working with Emotional
             Intelligence, author Daniel
             Goleman defines EI in the
             workplace as the ability of
             employees to recognise:
           • Their own feelings

           • The feelings of others

           • What motivates them

           • How to manage their
             emotions, both in themselves
             and in relationships with
             others
Leaders with empathy are able to understand their employees’ needs
and provide them with constructive feedback, he says
Why Emotional Intelligence is
  necessary for managers




 Helps managers handle   Teaches managers cope when change &
 adversity & setback     uncertainty hits organisation or their personal
                         lives.
Why Emotional Intelligence is
  necessary for managers




                                           Help them being focussed and stay
Help them manage effective relationship.   on track by remembering purpose &
                                           vision.
EQ & Managers
• Emotional Intelligence is very important for managers as
  their behaviour & treatment of their people determine
  turnover and retention of the company.Managers &
  supervisors are the direct line of contact for the
  employees.They interact daily with individuals who have
  distinct needs, wants & expectations.They significantly
  influence the attitudes, performance & satisfaction of
  employees within their departments & other
  departments.
EQ is very important for managers as
they are direct line of contact & their
behaviour & treatment determines
retention & turnover
EQ & Managers
• The stress of trying to
  lead and satisfy so many
  people's changing needs
  and expectations can be
  overwhelming, to say
  nothing of the demands
  from upper management.
  Being both firm and
  caring at the same time
                               85 % percent of turnover is
  causes many to feel         reportedly due to an inadequate
  inadequate for the role..   relationship between the
                              employee and their direct
                              supervisor
EQ & Managers




Enhancing EI skills enables Supervisors and Managers to regulate their emotions and
motivate themselves more effectively – allowing them to manage their own emotional
turmoil effectively and demonstrate compassion and empathy for their employees.
All employees want a supportive,
IT also provides them with the courage to push against   caring Supervisor or Manager who has
the system to make necessary changes for their people.   their best interests at heart
Example to illustrate how EQ can positively or

 negatively impact one's career and the organization:
• Debra Benton reports in her
  book, Lions Don't Need to
  Roar, "I was stunned ...
  college courses had not
  addressed the importance of
  people skills or being a team
  player. That lack of knowledge
  cost me my job." She thought
  work was all about producing
  results. While working with an
  outplacement firm, Debra met
  other high producers who had
  lost their jobs for the same
  reason.



                          That lack of people management cost her job
The number one-factor that sets high-powered
professionals apart from the pack is a high level of
emotional intelligence, compassion and energy to
function in a team environment

                                                       Debra soon learned that
                                                       shooting stars have a short
                                                       life cycle if they are unable to
                                                       relate to and understand
                                                       others.
An Example of EQ




 Suppose that the morning of a big presentation you have a
 fight with any of your family member. Not a big argument—
 maybe just one of those unnerving spats about who forgot
 to pick up the dry cleaning—so your morning doesn’t get off
 on the right foot. Then you car is punctured upping your
 stress level a bit more. When you arrive at work, there’s a
 problem with the elevators, causing more delay. Arriving at
 the conference room for your presentation, you find that
 the sound system doesn’t work and the caterer hasn’t
 shown up with refreshments. Your junior associate—who
 was supposed to call the caterer—bears the brunt of your
 anger that has been building since you left the house.
Types of EQ
Developing EI in the workplace
• Developing emotional
  intelligence in the
  workplace means
  acknowledging that
  emotions are always
  present, and doing
  something intelligent
  with them. People vary
  enormously in the skill
  with which they use their
  own emotions and react
  to the emotions of others
  —and that can make the
  difference between a good
  manager and a bad one.
Importance of Emotional
           Intelligence
People derail because of classic
emotional failings, not the lack
of technical skills –Developing
emotional intelligence can help
companies generate productive
& profitable outcome.The
manager who knows how to
stay motivated understress ,
motivate others, navigate
complex interpersonal
relationships, inspire others
and build teams who is an
unchallenged expert on a
product or service will get
superior results
Components of Emotional
           Intelligence
• There are five parts to it. One is knowing
  what you're feeling. The second is
  managing your feelings, especially
  distressing feelings. The third is self-
  motivation, the fourth is empathy and the
  fifth is managing relationships
Rage in the workplace
Relationship Problems
Poor decision making capability
failure to advance in career
EQ versus IQ
EQ verses IQ

• In the business world so much of emphasis has
  been placed on intellect.Intellect has proven
  invaluable invaluable to drive our success in
  business.Process and procedures based on
  analysis,logic,strategies are critically important
• However to get the higher level of competence in
  business we must blend the progress that we
  have made in using intellect & IQ with the
  invaluable competencies of EQ.
COMPARING
          IQ                           EQ
Near cortex.                    Inners of Cortex .


Individual’s analytical,       Ability to perceive ,access,
logical, rational abilities.   generate emotions to assist
                               to understand emotions and
                               emotional meanings.


Measure of individuals         Measure of the personal and
personal information bank      social intelligence of overall
(one’s memory, vocabulary,     intelligence.
visual coordination).


Pretty much set                  Not fixed.
SIGNS OF HIGH EQ

Ability to read non verbal communication       Intrinsically motivated

                    No dominance of negative emotions.
Expresses feelings freely                    Does not internalize failure
   Ability to identify concurrent feelings
                                                   Ability to balance feelings
                               Is optimistic/realistic
            Empathizes                                       Acts out of desire

    SIGNS OF LOW EQ



    Avoids responsibility        Avoids socialization    Substitute relationships
 Inability to express feelings    Lays guilt trips on you Emotional dishonesty
      Poor listener              Lacks empathy            Carries grudges
 Exaggerates/ minimizes feelings      Lacks integrity, sense of conscience
Insecure and defensive Over pessimistic/optimistic       Rigid/inflexible
Emotional intelligence (ei)

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Emotional intelligence (ei)

  • 1. Emotional Intelligence (EI) Let your emotions work for you, not against you
  • 2. Emotional Intelligence “the subset of social intelligence that involves ability to monitor one’s own and other’s feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.”-- Salovey and Mayer “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.”-- Daniel Goleman
  • 3. Managing your emotions – is what we call as Emotional Intelligence (EI)
  • 4. Emotional Intelligence • Emotional Intelligence is the ability of an individual to deal successfully with other people , to manage one’s self, motivate other people, understand one's own feelings and appropriately respond to the everyday environment
  • 5. Emotional Intelligence • Emotional Intelligence doesn't mean being soft – it means being intelligent about emotions – a different way of being smart. Emotional intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others in order to be more successful and lead a more fulfilling life.
  • 6. Need Emotional Intelligence is very important for managers as it is one of the important deciding factor for relationship management resulting in motivation, retention , self management & managing others.
  • 7. Have you come across these situations??… Relationship Problems – when you fail to communicate what you need; when you lose the confidence of your team members; when you are acknowledged as – “never approachable” Rage in the Workplace – Outburst of emotions Failure to advance in career – losing track of the actual purpose! Poor decision making capability – Pre-occupied with frustrated thoughts High rate of attrition in your team (healthy or bad!) – People start leaving you…not the job. Think! They start moving away from your vision Lack of complete delegation – Lack of trust leading to micromanaging, when it actually can be avoided This happens when we neglect to manage our emotions…
  • 8. What happens when we manage our emotions?? Personal mastery over our life’s purpose & intention Empathy Approachable Personal influence that enable us to Problem solver Leader advance our purpose Drives the Vision Ignites the best A tenacity to face and resolve both internal performance and external conflict Solve issues related to morale at work Be more approachable Advance in decision making and logical thinking under any amount of pressure Be the most wanted Manager anyone would want to work for..
  • 9. Components of Emotional Intelligence Definition Hallmark The ability to recognize and understand your Self-confidence Self moods, emotions and drives as well as their effects Realistic Self development Awareness on others Self-deprecating sense of humor The ability to control or redirect disruptive impulses Trustworthiness & integrity Self- and moods. The propensity to suspend judgement Comfort with ambiguity Regulation to think before acting Openness to change A passion to work for reasons that go beyond Strong drive to achieve Motivation money or status Optimism, even in the face of The propensity to suspend judgement –to think failure before acting Organizational commitment The ability to understand the emotional makeup of Expertise in building and Empathy other people retaining talent Skill in treating people according to their emotional Cross-cultural sensitivity reactions Service to clients and Proficiency in managing relationships and building customers Effectiveness in leading change Social Skills networks Persuasiveness An ability to find common group & build rapport Expertise in building & leading teams
  • 10. How then can one improve emotional intelligence? • Pay attention to self and other’s body language • Listen more; speak less- develops empathy • Get curious, not furious- Watch what you say especially when frustrated or annoyed. Reframe negative emotions into curiosity - " ... this makes absolutely no sense to me" can be replaced with, "Do you see something in this that I must be missing” • Elicit pride in others – Reason for working together • Remember that emotions are contagious - A dominant person's emotions (negative or positive) always influences others. Leaders should be careful to show only those emotions, which they want to see in others
  • 11. Checklist – for building an Emotionally intelligent team Self Awareness Relationship Self- Motivation Relationship awareness Management Management Does the team Is the team able Does bullying Does the team Do team know it’s to accept each occur? have a sense of members feel purpose? other? purpose? valued and listened to? Importance of Is the team What Do they know Would they achieving the aware of it’s mechanisms are how their job fits recommend you purpose? shortcomings? in place to resolve into the big as a good boss team conflict? picture? to work for? Team Solicits Is the team What is the Do you know Do they take honest taking measures emotional tone set what motivates efforts to refer feedback? to correct by your leadership each member? people from themselves? (negative/positive) outside? Does the team What are you How Is EI Do they What is the tone learn from doing to help reinforced, contribute above of our mistakes? your team encouraged or and beyond the communication advance? rewarded? expected? with your team? Any serious How long does it How is work-life Does each Do they take the issues within the take a new balance member often extra effort team, you are entrant to be encouraged? get feedback? required to get not aware of productive? the work done?
  • 12. Emotional Intelligence • In Working with Emotional Intelligence, author Daniel Goleman defines EI in the workplace as the ability of employees to recognise: • Their own feelings • The feelings of others • What motivates them • How to manage their emotions, both in themselves and in relationships with others
  • 13. Leaders with empathy are able to understand their employees’ needs and provide them with constructive feedback, he says
  • 14. Why Emotional Intelligence is necessary for managers Helps managers handle Teaches managers cope when change & adversity & setback uncertainty hits organisation or their personal lives.
  • 15. Why Emotional Intelligence is necessary for managers Help them being focussed and stay Help them manage effective relationship. on track by remembering purpose & vision.
  • 16. EQ & Managers • Emotional Intelligence is very important for managers as their behaviour & treatment of their people determine turnover and retention of the company.Managers & supervisors are the direct line of contact for the employees.They interact daily with individuals who have distinct needs, wants & expectations.They significantly influence the attitudes, performance & satisfaction of employees within their departments & other departments.
  • 17. EQ is very important for managers as they are direct line of contact & their behaviour & treatment determines retention & turnover
  • 18. EQ & Managers • The stress of trying to lead and satisfy so many people's changing needs and expectations can be overwhelming, to say nothing of the demands from upper management. Being both firm and caring at the same time 85 % percent of turnover is causes many to feel reportedly due to an inadequate inadequate for the role.. relationship between the employee and their direct supervisor
  • 19. EQ & Managers Enhancing EI skills enables Supervisors and Managers to regulate their emotions and motivate themselves more effectively – allowing them to manage their own emotional turmoil effectively and demonstrate compassion and empathy for their employees.
  • 20. All employees want a supportive, IT also provides them with the courage to push against caring Supervisor or Manager who has the system to make necessary changes for their people. their best interests at heart
  • 21. Example to illustrate how EQ can positively or negatively impact one's career and the organization: • Debra Benton reports in her book, Lions Don't Need to Roar, "I was stunned ... college courses had not addressed the importance of people skills or being a team player. That lack of knowledge cost me my job." She thought work was all about producing results. While working with an outplacement firm, Debra met other high producers who had lost their jobs for the same reason. That lack of people management cost her job
  • 22. The number one-factor that sets high-powered professionals apart from the pack is a high level of emotional intelligence, compassion and energy to function in a team environment Debra soon learned that shooting stars have a short life cycle if they are unable to relate to and understand others.
  • 23. An Example of EQ Suppose that the morning of a big presentation you have a fight with any of your family member. Not a big argument— maybe just one of those unnerving spats about who forgot to pick up the dry cleaning—so your morning doesn’t get off on the right foot. Then you car is punctured upping your stress level a bit more. When you arrive at work, there’s a problem with the elevators, causing more delay. Arriving at the conference room for your presentation, you find that the sound system doesn’t work and the caterer hasn’t shown up with refreshments. Your junior associate—who was supposed to call the caterer—bears the brunt of your anger that has been building since you left the house.
  • 25. Developing EI in the workplace • Developing emotional intelligence in the workplace means acknowledging that emotions are always present, and doing something intelligent with them. People vary enormously in the skill with which they use their own emotions and react to the emotions of others —and that can make the difference between a good manager and a bad one.
  • 26. Importance of Emotional Intelligence People derail because of classic emotional failings, not the lack of technical skills –Developing emotional intelligence can help companies generate productive & profitable outcome.The manager who knows how to stay motivated understress , motivate others, navigate complex interpersonal relationships, inspire others and build teams who is an unchallenged expert on a product or service will get superior results
  • 27. Components of Emotional Intelligence • There are five parts to it. One is knowing what you're feeling. The second is managing your feelings, especially distressing feelings. The third is self- motivation, the fourth is empathy and the fifth is managing relationships
  • 28. Rage in the workplace Relationship Problems
  • 29. Poor decision making capability
  • 30. failure to advance in career
  • 32. EQ verses IQ • In the business world so much of emphasis has been placed on intellect.Intellect has proven invaluable invaluable to drive our success in business.Process and procedures based on analysis,logic,strategies are critically important • However to get the higher level of competence in business we must blend the progress that we have made in using intellect & IQ with the invaluable competencies of EQ.
  • 33. COMPARING IQ EQ Near cortex. Inners of Cortex . Individual’s analytical, Ability to perceive ,access, logical, rational abilities. generate emotions to assist to understand emotions and emotional meanings. Measure of individuals Measure of the personal and personal information bank social intelligence of overall (one’s memory, vocabulary, intelligence. visual coordination). Pretty much set Not fixed.
  • 34. SIGNS OF HIGH EQ Ability to read non verbal communication Intrinsically motivated No dominance of negative emotions. Expresses feelings freely Does not internalize failure Ability to identify concurrent feelings Ability to balance feelings Is optimistic/realistic Empathizes Acts out of desire SIGNS OF LOW EQ Avoids responsibility Avoids socialization Substitute relationships Inability to express feelings Lays guilt trips on you Emotional dishonesty Poor listener Lacks empathy Carries grudges Exaggerates/ minimizes feelings Lacks integrity, sense of conscience Insecure and defensive Over pessimistic/optimistic Rigid/inflexible