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Making earth little softer
Earthsoft Foundation of Guidance
Edge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transparent
Making earth little softer
Earthsoft Foundation of Guidance (EFG) has uploaded following
presentations at http://myefg.in/downloads.aspx
Be mentor using your education, knowledge & experience to
contribute for a social cause & do conduct free training seeking
help of existing platforms. Kindly share with your friends
•Motivation for higher study, Planning for study, Education
guidance, Career guidance, Career available after SSC & HSC
•Personality development – 3 files
•How to prepare resume, Tips to attend interview successfully
•Religion related –To understand basic religion, Do & Don’t tips
•Health related - Be vegetarian, Be healthy, Manage health
•Corporate - Project management, Assertiveness, Ownership,
Effective communication, Leadership, Be entrepreneur
•Finance - To avoid speculation in stock market
•Social - Women empowerment, Choosing life partner, conflict
resolution, stop ragging, stop alcohol, snakebite treatment
About us
Making earth little softer
• Organisation
• Quality
• Quality management
• Quality Assurance
• Quality Control
• Processes
• Case studies experience
• Strategic Quality Planning
Index
Making earth little softer
Strategic Quality Planning
Making earth little softer
Strategic Quality Planning
Vision Development
Through Quality
Innovations
Vision Development
Through Quality
Innovations
Corporate
Strategies
Corporate
Strategies
Quality Strategy
Development
Quality Strategy
Development
Quality Performance
Objectives
Quality Performance
Objectives
Performance
Measurement
Performance
Measurement
Quality Action
Plans
Quality Action
Plans
Key
Stakeholders’
Feedback
Key
Stakeholders’
Feedback
Quality Initiatives
Identified
Quality Initiatives
Identified
Staff
Engagement
Staff
Engagement
Benchmarking
(e.g. AUN-QA)
Benchmarking
(e.g. AUN-QA)
AlignmentAlignment
Making earth little softer
Expected Services to achieve quality
Making earth little softer
Expected Services to achieve quality
Making earth little softer
How..delivery mechanism
Making earth little softer
How..delivery mechanism
Making earth little softer
Simple things…governance
Making earth little softer
Simple things…governance
Making earth little softer
Cheers- delegate & motivate
How to delegate effectively
Choose Resource based on track record & potential
Communicate
clearly
Communicate expectations clearly, exact nature
of the tasks, Avoid ignorance
Set realistic
targets
Understand potential, capability, experience &
energy while setting the tasks
Monitor
progress
Indicate clear milestone, define % completion in
agreement, check list to declare the completion
of the tasks, seek inputs on daily basis
Get & give
feedback
Seek updates on performance, check the results,
ask the supervisor & give feedback setting /
reminding the expectations
Encourage
accountability
Encourage commitment & time from team
members to complete the tasks as planned; to
cover up if lagging, challenge their ownership
Making earth little softer
Cheers- delegate & motivate
How to motivate the team
Question
motivation
Understand reasons liking of challenges, status of
the assignment, recognition, salary, security &
stability. Understand liking & disliking & act; demand
high standards of them & encourage hard work,
think something new always.
Recognize
good work
Credit members for the tasks well done, be specific
on compliment,
Steer them Understand the resistance to change, get the
agreement sharing the cons of the old system,
support while establishing the change
Encourage
change
Select employee who dares & like the change,
Support & guide to take more, share success story
Set up
appraisals
Appraise regularly, focus on hard facts & quantify.,
set up measurement
Making earth little softer
Create Project Plan (1)
QAPM / Tech Lead
Prepare Project Plan
•Scope Management Plan
•Risk Management Plan
•Quality Management Plan
(QMP)
•Measurement and metrics
plan
•Communication Plan
Review of Project Plan
To be conducted on the basis
of the review checklists for
each plan. QA review
emphasis coverage of all the
mandatory process steps, use
of standard templates,
•Estimate the efforts, resource
requirement and add the
project tasks to create the
project schedule
, Review to ensure
scheduling best practices
followed, for example creation
of milestones, allocation of
resources for all tasks,
overloading of resources etc .
Making earth little softer
Create Project Plan (1)
QAPM / Tech Lead
Joint reviewed with AVP / DM and QA – Considering Delivery
and Quality Perspective
Fix the Review Comments
Document Review comments•Fix all review comments and
send for re -review
Verification by QA
Send to the Customer for
review and approval
Baseline Project Plan & make
changes in the project schedule
•Fix all review comments
Share and discuss the plan
with the team
Making earth little softer
Zoomed on QMP (2)
QAPM / Tech Lead
Prepare QMP
•Prepare Plan
• Identify review artifacts
• Review methodology,
• Review coverage
• Review reporting – Reporting
Templates readiness
• Review Metrics
• Events & Triggers for review
analysis by QA, e.g. Phase
end, Module completion,
Milestone achievement or
defects crossing threshold
level
Review QMP
•Review Plan
• Readiness of Artifacts
• Is review methodology
mentioned clearly - are
tools, templates and
checklists identified ?
• Is the review coverage
sufficient
• Review reporting
• Review Metrics – Are the
targets as per expectations?
• Does the project schedule
reflect the review tasks?
Making earth little softer
Zoomed on QMP (2)
QAPM / Tech Lead
Prepare QMP
•Test Plan for UT and SI
•Test Coverage
•Test Types ( UT, SI )
•Black Box – White Box
•Automation – Junit
•Test case specification
templates
•Test data
•Test Metrics
•Events and Triggers for
review analysis by QA
Review QMP
•Test Plan for UT and SI
•Is test coverage mentioned?
•Testing types with pre & post
condition of each phase?
•Is the black box and white box
testing defined?
•Are test metrics values
defined? Are they consistent
with the Organization PCB?
•Are the test data reporting
templates identified?
•Is the test completion criteria
mentioned ?
Making earth little softer
Review of QMP Plan (3)
QAPM / Tech Lead
Prepare QMP Plan Review of QMP Plan
Joint Review by AVP / DM and QA
Fix the Review Comments
Incorporate Review commentsFix review comments & verify
Verification by QAFix all review comments
Analyze the impact on project
schedule / efforts and change
the project schedule
Making earth little softer
Review of QMP Plan (3)
QAPM / Tech Lead
Send the QMP plan and
changed schedule to Customer
for review and approval
Fix Review Comments
Baseline QM Plan . Share and
discuss the plan with the team
Fix the Review Comments
Joint Review of Schedule by AVP / DM and QA
Making earth little softer
QM Plan Changes (4)
QAPM / Tech Lead
Changes suggested by the
project team & customer
Review changes
• Is there any impact on Quality
Management because of
change of scope?
• Are the changes clashing with
the execution dates?
• Are the review tasks and
Review plan document
properly updated?
Send the plan for Review
Conduct Impact Analysis and
change the plan accordingly
Follow the Review process
Making earth little softer
UT / SI Bug Result Analysis
QA Tech Lead
(Reviewer)
PM Development
TeamAnalyze the bug Data at predefined interval
Phase end, Module completion, Milestone
Conduct Root cause analysis for the UT / SI bugs. Conduct
a brainstorming session to identify root cause.
Share RCA with development team. Conduct training.. Identify high priority
(high impact + high occurrence) causes, take preventive actions.
Conduct Analysis in next cycle& assess the impact of the preventive actions.
Share the finding with team, If impact falling short of expectations - understand
the root cases - Identify further actions with the team to improve the situation
Repeat this step during the project lifecycle
Compare the results of each phase with the Quality
Measurement targets e.g. defect density per unit,
productivity, Prepare a status report. In case of deviation
from the target numbers analyze the causes and initiate
preventive actions. Prepare a report to be submitted to the
senior management and to Customer
Creator of the
Artifacts
Making earth little softer
AVP / DM
Monitoring of Review Status
QAPM / Tech Lead
Conduct reviews as per the plan
Conduct root cause analysis. Identify actions to avoid the
causes.
Identify the details on the reasons of delay. Identify root causes for the delay
In case of schedule slippage identify
actions to recover the delay
Make changes in the QM Plan
Send QMP & project schedule to
customer for review / approval
Fix review comments
Share & discuss the modified
plan with the team & Customer
Update project schedule
Manage changes in the review plan as per ‘QMP Changes’
procedure
Confirm action implementation
Review the impact of the
actions taken in the next
monitoring cycle
Provide a report on
effectiveness of the actions
Making earth little softer
Review Execution
Conduct reviews as per plan
Decide the priority and plan for fixing each review
comment and assign each review comment to
resources to make modifications . Make required
changes in the project schedule, if required ( in case
more number of comments than expected)
Add Review data in PM-
Apps on Reviews conducted
and Review defects
Create Review Status Report
QA Tech Lead (Reviewer)PM
Creator of the
Artifacts
Create artifacts
like DD or Test
cases
Modify artifacts
as per the
review
comments
Change status of
review comments
in PM-Apps
Verify the changes and
close the Review
comment in PM-Apps
Monitor closure of review comments as per the plan
– Take corrective actions if deviation is identified
Making earth little softer
ConsultingConsulting TestTest ExecutionExecution
 Diagnose existing Software Testing process
 Define and Pilot effective Verification &
Validation Process for the Organization
 Streamline & Institutionalize V&V process
 Capturing existing test cases
in their current form
(Reusability)
 Manual/ Automated Testing
 Strategize and Plan Testing activities at
organization level
 Strategize and Plan Testing activities at
Project level
 Functional (Black box/ User
Acceptance) Testing
 Integration, System Testing
 Training (Testing Process, Automation
Tools)
 Develop in-house testing competency
 Regression Testing
 Performance/Load/Stress
Testing
 Defects metrics Collection and Analysis
 Publication of Defect data Analysis
 Defect Prevention
 Reusability
Portfolio of services
Making earth little softer
Performance Measurement
• Could be derived from AUN-QA international
standards
• Other measurements that are important for the
departments in achieving its quality
performance objectives
Making earth little softer
Quality Action Plan
• Self Assessment Process to achieve AUN-QA
accreditation
• Follow up on specific areas ( administrative and
academic) that need improvements
• Monitoring and evaluation of progress
Making earth little softer
Staff Engagement
• Departmental Team/committee
• Negotiation/Feedback from individual staff
Making earth little softer
Top 5 items to achieve Q
• Quality drive across organisation- Ownership &
first time right drive culture
• Reviews – Proposal reviews by DM, process for
marking completion of the tasks using check list,
Special attention for understanding/confirming
the requirements; Brainstorming sessions,
reviews of RA & DD & SI test cases (PL), Self
review for LLD, Code, Unit test cases, testing
for developers, audits of these phases;
Framework for communication
Making earth little softer
Top 5 items to achieve Q
• Establishing quality framework (measurement,
analysis, preventive & corrective measures,
tracking & closure and audits)
• Project Cost Estimation & proposal
• Software Planning, Tracking & Scheduling
• Requirements Management
• Development, reviews & testing
• HR & RMG framework & Project Structure –
Assigning DM/AVP for each projects & teaming
with Account managers & OSC; Education of
PM & resources
• Governance- To be scalable
Making earth little softer
Q1 Q2 Q3 Q4
Focus on Basic
Project Mgmt, Risk
Mgmt. & Customer
Mgmt
Implementing the
learning & best
ways
Define Org. wide
Processes &
Review / Control
Awareness,
Training & Pilots
(SST, Sales,
PMPL)
Strengthen
Delivery Mgmt,
QMG, TMG, & &
coordination
Governance &
coordination
Continual
Improvement
Stringent
Implementation
of Processes &
best practices
Reorganize and
Strengthen Talent
& skilled resources
Quality Delivery Road Map
Predictable,
Repeatable,
Reliable Defined,
Managed,
Optimised
Quality Schedule
Customer
Satisfaction
Successfully
Complete Current
Projects & get
stability in
Delivery Org.
Improve
Repeatability /
Reliability in
Delivery
Organization
Making earth little softer
Thank You

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3 earthsoft-strategic quality management in software organidation

  • 1. Making earth little softer Earthsoft Foundation of Guidance Edge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transparent
  • 2. Making earth little softer Earthsoft Foundation of Guidance (EFG) has uploaded following presentations at http://myefg.in/downloads.aspx Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training seeking help of existing platforms. Kindly share with your friends •Motivation for higher study, Planning for study, Education guidance, Career guidance, Career available after SSC & HSC •Personality development – 3 files •How to prepare resume, Tips to attend interview successfully •Religion related –To understand basic religion, Do & Don’t tips •Health related - Be vegetarian, Be healthy, Manage health •Corporate - Project management, Assertiveness, Ownership, Effective communication, Leadership, Be entrepreneur •Finance - To avoid speculation in stock market •Social - Women empowerment, Choosing life partner, conflict resolution, stop ragging, stop alcohol, snakebite treatment About us
  • 3. Making earth little softer • Organisation • Quality • Quality management • Quality Assurance • Quality Control • Processes • Case studies experience • Strategic Quality Planning Index
  • 4. Making earth little softer Strategic Quality Planning
  • 5. Making earth little softer Strategic Quality Planning Vision Development Through Quality Innovations Vision Development Through Quality Innovations Corporate Strategies Corporate Strategies Quality Strategy Development Quality Strategy Development Quality Performance Objectives Quality Performance Objectives Performance Measurement Performance Measurement Quality Action Plans Quality Action Plans Key Stakeholders’ Feedback Key Stakeholders’ Feedback Quality Initiatives Identified Quality Initiatives Identified Staff Engagement Staff Engagement Benchmarking (e.g. AUN-QA) Benchmarking (e.g. AUN-QA) AlignmentAlignment
  • 6. Making earth little softer Expected Services to achieve quality
  • 7. Making earth little softer Expected Services to achieve quality
  • 8. Making earth little softer How..delivery mechanism
  • 9. Making earth little softer How..delivery mechanism
  • 10. Making earth little softer Simple things…governance
  • 11. Making earth little softer Simple things…governance
  • 12. Making earth little softer Cheers- delegate & motivate How to delegate effectively Choose Resource based on track record & potential Communicate clearly Communicate expectations clearly, exact nature of the tasks, Avoid ignorance Set realistic targets Understand potential, capability, experience & energy while setting the tasks Monitor progress Indicate clear milestone, define % completion in agreement, check list to declare the completion of the tasks, seek inputs on daily basis Get & give feedback Seek updates on performance, check the results, ask the supervisor & give feedback setting / reminding the expectations Encourage accountability Encourage commitment & time from team members to complete the tasks as planned; to cover up if lagging, challenge their ownership
  • 13. Making earth little softer Cheers- delegate & motivate How to motivate the team Question motivation Understand reasons liking of challenges, status of the assignment, recognition, salary, security & stability. Understand liking & disliking & act; demand high standards of them & encourage hard work, think something new always. Recognize good work Credit members for the tasks well done, be specific on compliment, Steer them Understand the resistance to change, get the agreement sharing the cons of the old system, support while establishing the change Encourage change Select employee who dares & like the change, Support & guide to take more, share success story Set up appraisals Appraise regularly, focus on hard facts & quantify., set up measurement
  • 14. Making earth little softer Create Project Plan (1) QAPM / Tech Lead Prepare Project Plan •Scope Management Plan •Risk Management Plan •Quality Management Plan (QMP) •Measurement and metrics plan •Communication Plan Review of Project Plan To be conducted on the basis of the review checklists for each plan. QA review emphasis coverage of all the mandatory process steps, use of standard templates, •Estimate the efforts, resource requirement and add the project tasks to create the project schedule , Review to ensure scheduling best practices followed, for example creation of milestones, allocation of resources for all tasks, overloading of resources etc .
  • 15. Making earth little softer Create Project Plan (1) QAPM / Tech Lead Joint reviewed with AVP / DM and QA – Considering Delivery and Quality Perspective Fix the Review Comments Document Review comments•Fix all review comments and send for re -review Verification by QA Send to the Customer for review and approval Baseline Project Plan & make changes in the project schedule •Fix all review comments Share and discuss the plan with the team
  • 16. Making earth little softer Zoomed on QMP (2) QAPM / Tech Lead Prepare QMP •Prepare Plan • Identify review artifacts • Review methodology, • Review coverage • Review reporting – Reporting Templates readiness • Review Metrics • Events & Triggers for review analysis by QA, e.g. Phase end, Module completion, Milestone achievement or defects crossing threshold level Review QMP •Review Plan • Readiness of Artifacts • Is review methodology mentioned clearly - are tools, templates and checklists identified ? • Is the review coverage sufficient • Review reporting • Review Metrics – Are the targets as per expectations? • Does the project schedule reflect the review tasks?
  • 17. Making earth little softer Zoomed on QMP (2) QAPM / Tech Lead Prepare QMP •Test Plan for UT and SI •Test Coverage •Test Types ( UT, SI ) •Black Box – White Box •Automation – Junit •Test case specification templates •Test data •Test Metrics •Events and Triggers for review analysis by QA Review QMP •Test Plan for UT and SI •Is test coverage mentioned? •Testing types with pre & post condition of each phase? •Is the black box and white box testing defined? •Are test metrics values defined? Are they consistent with the Organization PCB? •Are the test data reporting templates identified? •Is the test completion criteria mentioned ?
  • 18. Making earth little softer Review of QMP Plan (3) QAPM / Tech Lead Prepare QMP Plan Review of QMP Plan Joint Review by AVP / DM and QA Fix the Review Comments Incorporate Review commentsFix review comments & verify Verification by QAFix all review comments Analyze the impact on project schedule / efforts and change the project schedule
  • 19. Making earth little softer Review of QMP Plan (3) QAPM / Tech Lead Send the QMP plan and changed schedule to Customer for review and approval Fix Review Comments Baseline QM Plan . Share and discuss the plan with the team Fix the Review Comments Joint Review of Schedule by AVP / DM and QA
  • 20. Making earth little softer QM Plan Changes (4) QAPM / Tech Lead Changes suggested by the project team & customer Review changes • Is there any impact on Quality Management because of change of scope? • Are the changes clashing with the execution dates? • Are the review tasks and Review plan document properly updated? Send the plan for Review Conduct Impact Analysis and change the plan accordingly Follow the Review process
  • 21. Making earth little softer UT / SI Bug Result Analysis QA Tech Lead (Reviewer) PM Development TeamAnalyze the bug Data at predefined interval Phase end, Module completion, Milestone Conduct Root cause analysis for the UT / SI bugs. Conduct a brainstorming session to identify root cause. Share RCA with development team. Conduct training.. Identify high priority (high impact + high occurrence) causes, take preventive actions. Conduct Analysis in next cycle& assess the impact of the preventive actions. Share the finding with team, If impact falling short of expectations - understand the root cases - Identify further actions with the team to improve the situation Repeat this step during the project lifecycle Compare the results of each phase with the Quality Measurement targets e.g. defect density per unit, productivity, Prepare a status report. In case of deviation from the target numbers analyze the causes and initiate preventive actions. Prepare a report to be submitted to the senior management and to Customer Creator of the Artifacts
  • 22. Making earth little softer AVP / DM Monitoring of Review Status QAPM / Tech Lead Conduct reviews as per the plan Conduct root cause analysis. Identify actions to avoid the causes. Identify the details on the reasons of delay. Identify root causes for the delay In case of schedule slippage identify actions to recover the delay Make changes in the QM Plan Send QMP & project schedule to customer for review / approval Fix review comments Share & discuss the modified plan with the team & Customer Update project schedule Manage changes in the review plan as per ‘QMP Changes’ procedure Confirm action implementation Review the impact of the actions taken in the next monitoring cycle Provide a report on effectiveness of the actions
  • 23. Making earth little softer Review Execution Conduct reviews as per plan Decide the priority and plan for fixing each review comment and assign each review comment to resources to make modifications . Make required changes in the project schedule, if required ( in case more number of comments than expected) Add Review data in PM- Apps on Reviews conducted and Review defects Create Review Status Report QA Tech Lead (Reviewer)PM Creator of the Artifacts Create artifacts like DD or Test cases Modify artifacts as per the review comments Change status of review comments in PM-Apps Verify the changes and close the Review comment in PM-Apps Monitor closure of review comments as per the plan – Take corrective actions if deviation is identified
  • 24. Making earth little softer ConsultingConsulting TestTest ExecutionExecution  Diagnose existing Software Testing process  Define and Pilot effective Verification & Validation Process for the Organization  Streamline & Institutionalize V&V process  Capturing existing test cases in their current form (Reusability)  Manual/ Automated Testing  Strategize and Plan Testing activities at organization level  Strategize and Plan Testing activities at Project level  Functional (Black box/ User Acceptance) Testing  Integration, System Testing  Training (Testing Process, Automation Tools)  Develop in-house testing competency  Regression Testing  Performance/Load/Stress Testing  Defects metrics Collection and Analysis  Publication of Defect data Analysis  Defect Prevention  Reusability Portfolio of services
  • 25. Making earth little softer Performance Measurement • Could be derived from AUN-QA international standards • Other measurements that are important for the departments in achieving its quality performance objectives
  • 26. Making earth little softer Quality Action Plan • Self Assessment Process to achieve AUN-QA accreditation • Follow up on specific areas ( administrative and academic) that need improvements • Monitoring and evaluation of progress
  • 27. Making earth little softer Staff Engagement • Departmental Team/committee • Negotiation/Feedback from individual staff
  • 28. Making earth little softer Top 5 items to achieve Q • Quality drive across organisation- Ownership & first time right drive culture • Reviews – Proposal reviews by DM, process for marking completion of the tasks using check list, Special attention for understanding/confirming the requirements; Brainstorming sessions, reviews of RA & DD & SI test cases (PL), Self review for LLD, Code, Unit test cases, testing for developers, audits of these phases; Framework for communication
  • 29. Making earth little softer Top 5 items to achieve Q • Establishing quality framework (measurement, analysis, preventive & corrective measures, tracking & closure and audits) • Project Cost Estimation & proposal • Software Planning, Tracking & Scheduling • Requirements Management • Development, reviews & testing • HR & RMG framework & Project Structure – Assigning DM/AVP for each projects & teaming with Account managers & OSC; Education of PM & resources • Governance- To be scalable
  • 30. Making earth little softer Q1 Q2 Q3 Q4 Focus on Basic Project Mgmt, Risk Mgmt. & Customer Mgmt Implementing the learning & best ways Define Org. wide Processes & Review / Control Awareness, Training & Pilots (SST, Sales, PMPL) Strengthen Delivery Mgmt, QMG, TMG, & & coordination Governance & coordination Continual Improvement Stringent Implementation of Processes & best practices Reorganize and Strengthen Talent & skilled resources Quality Delivery Road Map Predictable, Repeatable, Reliable Defined, Managed, Optimised Quality Schedule Customer Satisfaction Successfully Complete Current Projects & get stability in Delivery Org. Improve Repeatability / Reliability in Delivery Organization
  • 31. Making earth little softer Thank You