2. Ravi Sankar
Technology Evangelist
http://ravisankar.spaces.live.c
om/blog

3. Objectives and Takeaways
Objectives
Understanding the Challenges in Monitoring a Datacenter
Introduce Distributed Application Monitoring
Introduce End-to-End Service Level Monitoring
Introduce the Service Level Dashboard 2.0
Key Takeaways
It is possible to get better control of the Service Level Tracking
Join Service Level Dashboard v2.0 Beta program

4. IT Delivers Services; Not Servers
WebOrders Application
Web Orders Service
Middleware
Virtual
Machine
Clients
Linux Web
Server
Database
Physical Network

5. Monitoring Distributed Application
• Applications/components
that interact to provide a
service to an end user
• Runs on many physical
tiers - Scale out, over the
internet, disparate
networks
• Heterogeneous
components - Legacy
applications, Partner Web
Services

6. Designing Distributed Applications
Leverage Distributed
Application Templates
Design the top level
logical components
Capture what you know
into the Model
Component Groups
Relationships
It’s an iterative process,
you can create/ remove/
update at anytime

7. Distributed Application Templates

8. End User Perspective Monitoring
(aka synthetic transaction )
An understanding of “end user experience” is required
to gain an accurate view of a service’s operation
Synthetic transactions act like an end user of the
service and report back the results
The synthetic transaction results can be used for
reporting or as an alert to possible service problems

9. Service Level Dashboard for
System Center Operations Manager 2007
Graphical dashboard to
measure and spot
trends in service
availability &
performance
Helps customers’ keep
business-critical IT
resources available,
performing at
acceptable levels
Head off problems
before they occur

10. What’s New in SLD 2.0?
Near real-time data • The data latency is now near real-time at two to
latency. three minutes.
Dashboard metrics for • New metrics facilitate the tracking of
MTTR, MTBF, and application service level
service level tracking. trends.
New presentation • Version 2.0 uses Windows SharePoint Services
platform. 3.0 as its presentation platform.
• Version 2.0 uses Windows SharePoint Services
Authentication. groups to authenticate its users and sites

11. Web Part: Service Levels
Lists all selected service levels
Red/Green color indicates service level
compliance status.
Default view is sorted in alphabetical order

12. User Capabilities
Capabilities User Administrator
Change Time Zone X
Change Dashboard Time Period X
Define Business Hours X
Select Aggregation Type X X
View Service Level Dashboard X X
Create / Modify Dashboard sites X
Select / Modify Service Level lists X
Define Dashboard Refresh Rate X
Define default Dashboard Time Period X
Add / Remove Access to the site X

13. Service Level Monitoring

14. Next Steps
Service Level Dashboard v2.0 RTM will be
simultaneously released with Operations
Manager 2007 R2 RTM (Free Download)
Join the Service Level Dashboard V2.0 Beta!
Download the Beta at
https://connect.microsoft.com/programdetails.as
px?ProgramDetailsID=2249

16. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should
not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.