Post Exam Fun(da) Intra UEM General Quiz 2024 - Prelims q&a.pdf
Digital services enabling patrons’ success
1. DIGITAL SERVICES
ENABLING
PATRONS’ SUCCESS
21st century skills for your staff
Rudy Leon
Technology Training & Outreach Librarian
University of Illinois Urbana-Champaign
@rudibrarian
rudy.leon@gmail.com
Digital Libraries Symposium -- Elsevier
ALA Midwinter January 2012, Dallas
3. Everything’s changing
Who keeps the staff current?
How do libraries support skill development in
their own people?
What skills are we talking about?
4. 21st century skills
Our staff needs them
as much and more than our
patrons, students and scholars
9. How do we develop these skills?
They can’t be taught
They must be
Fostered
Mentored
Made room for
Allowed
10. Facilitates the learning of its members
Continuously transforms itself
Is better situated for change
Implications for leadership and
organizational culture
The 5 Disciplines:
Systems thinking
Personal mastery.
Mental models.
Shared vision.
Team learning.
A Learning Organization
13. Active training program
Deep history, rarely revisited
Email fatigue
So much more to share
And, and, and…
A solid, steady foundation
Growing People
15. Practical conversations
Chutes & Ladders
A brownbag series about
library services in the digital
branch
Conversations
Build community
Build trust
Build expertise
16. 23 Things. modified
Make learning part of every day
Manageable
Ongoing
Self-guided + hands-on
Archived
Allows for conversation
1 Thing
at a Time
17. Group blog
Skills inventory/Experts list
New Hire orientation
Recording training
opportunities
For the future
Growing
People, part
2
New hire
orientation
Skills
Inventory
18. Bullying
Wellness
Diversity
Supervisory training
Vendor training
Productivity software
Etc.
Training
“Training”
19. “Training”
Growing
People, part 2
1 Thing
at a Time
Chutes & Ladders
Professional
Development
Growing People
New hire
orientation
Soft Skills
Training
Skills
Inventory
20. Digital Services Enabling Patron
Success
21st century skills for your staff
Rudy Leon
Technology Training & Outreach
Librarian
University of Illinois Urbana-Champaign
@rudibrarian
rudy.leon@gmail.com
Editor's Notes
Highly skilled staffEnabling the success of the researcher. Libraries have staff dedicated to building and managing digital services, putting content into the services, making them findable in the services. Libraries have staff devoted to ensuring that students have the skills they need to do research in these services
Half life of a given skill is under 5 years. It used to be 10-15 years.Stability is changing meaning. What is stable is more meta, more pattern based. Stability is generally shifting to flow. Small changes, constant changes, non codified knowledgeSurfing this flow, having tacit knowledge to allow navigation is the most prized skill
Is better situated to respond to the unexpected as well as get ahead of the curveSystems thinking – Big L library, campus as a whole, highered, etc. See the bigger pictures (Context!), make connections, prepare for what’s comingPersonal Mastery – individual skills growingMental models – Individual and organizaitonal. For successful learning environment, develop an open culture, inquiry and trust. Sometimes need to unlearn history, move away from “we’ve always done that” Develop organizational action plans (and assess!)Shared vision – cannot be instituted top down, must be grown from the inside outTeam learning – bringing it out to the whole. The theory has has some criticism in terms of actual attainability, but the challenges of changing leadership and org culture are no reason not to emply the principles
SO much to do. SO much need. Time is relativeThink in different time scales.
The Staff development BlogImmediate change, but with built in potential over time Some successes, some failures. Again, patience, time, flexibilityThere was so much that had been introduced and never mentioned again. Paper handouts given and lost and unfindable. Selected a platform with multiple push and pull options, sent out emails to announce blog posts initially and still occasionallyEmails get archived on to the blogPoll: do you have staff training blogs? Or newsletters or communication?
Professional development collectionItems not held by the library
Came out of conversation with becky, changed how I planned to do thisDigital branch servicesFacebookTwitterGoogle analyticsReference servicesCollectionsWeb design best practices
It’s all about building a solid foundation. And then building on that foundation, patientlyBuilding communityBuilding trust
Highly skilled staffEnabling the success of the researcher. Libraries have staff dedicated to building and managing digital services, putting content into the services, making them findable in the services. Libraries have staff devoted to ensuring that students have the skills they need to do research in these services