The Workshop Workshop - UX Week 2013
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This document provides an overview of workshops, including types of workshops, planning and preparation, activities, workshop environments, handling questions, the role of the facilitator, and measuring success. It discusses kickoff, exploratory, and decision-making workshops. It emphasizes the importance of preparation, such as creating detailed agendas and practicing. Effective facilitation techniques are outlined, like establishing question rules and knowing the topic. Measuring the workshop's success through feedback is also recommended. The overall message is that workshops require planning and facilitation skills to be effective events for collaboration.
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The Workshop Workshop - UX Week 2013
- 1. Brad Nunnally - @bnunnally Russ Unger - @russu | Perficient XD | GE Capital The Workshop Workshop
- 2. Today’s Agenda • Introduction • Why Workshops? • Types of Workshops • Planning & Preparation • Activities • Workshop Environments • Practicing • People & Personalities • Handling Questions • Role of the Facilitator • Post-Workshop • Additional Resources
- 5. -Russ Unger “We are all event planners now.”
- 6. Sound Familiar? Let’s whiteboard this out... I’ll schedule a quick brainstorm... We’ll plan a working session... Can we sketch out some ideas together?
- 10. Exploratory
- 11. Decision-Making
- 12. Team-Based Activities Teams can be as small or as large as necessary
- 14. Agendas Define Workshop Structure
- 15. Every Workshop Deserves an Agenda "I've often found, though, that deserving and happening don't always necessarily go together." -Tasslehoff Burrfoot
- 17. Agenda 101 • High level Activities • Topics To Be Covered • Time Table • Break Times • Communicate Purpose • Introduce Yourself • Define Outcomes • Additional Background • Additional Roles
- 18. Example
- 19. Example
- 21. Be Prepared
- 22. Orchestration is Key • What, When, Where, Etc. Prepare the workshop-specific details • Follow-Up Collecting & distributing outcomes • Structure & Timing Planning the Activity / Activities • Organize the Attendees Getting the right people, place, time
- 23. -Russ Unger “We are all event planners now.”
- 24. - Russ Unger - Scott Berkun How to Prepare • UX-Type methods; rapid prototyping • Rough outline & slides; practice • Iterate at challenge areas • Repeat until no changes needed - Christina Wodtke • Get your content out quickly • Fix the things that are vague • Remove needless content • Tighten up; get the story right • Get ideas out without a filter • Assess; add where necessary • Cut without mercy • Repeat. Repeat. Repeat.
- 25. Elements of a Workshop • People • Timeline • Agenda • Environment • Materials • Supplies • Presentation (if needed) • Goals • Outcomes • Samples
- 26. So What? How does this all relate to the larger picture? • What do we accomplish? • What do we gain/save? • Why did we spend this time together? - Dr. Arthur P. Doederlein
- 27. ThisIsHowWeDoIt
- 28. Project Overview
- 30. Your Agenda
- 31. Your Turn!
- 33. MVW Minimum Viable Workshop WORDS WORDSwords WORDS WORDSwords WORDS WORDSwords WORDS WORDSwords WORDS WORDSwords WORDSWORDSwords WORDS WORDSwords WORDS WORDSwords WORDS WORDSwords WORDS WORDSwordsWORDS WORDSwords WORDS WORDSwords WORDS WORDS words WORDS WORDSwords WORDS WORDSwords WORDSWORDSwords WORDS WORDSwords WORDS WORDSwords WORDS
- 34. Know Your Stuff. The Stuff That is YOURS.
- 35. Your Stuff • Computer, Software, Files, Etc. • Cables & Connections • Remote Control • A/V • Supplies • The Internet • Reference Materials • Food & Snacks
- 36. Know Their Stuff. The Stuff That Is NOT YOURS.
- 37. Their Stuff • The Room • Their Computer?! • Audio Quality • Video / Projector & Settings • Microphones • The Internet • No Internet?!
- 38. No Tools. No Problem. - Nathan Shedroff “Know your [content] and be prepared to tell it no matter what happens with the technology.”
- 39. Practicing
- 40. Preparing is • UX-Type methods; rapid prototyping • Rough outline & slides; practice • Iterate at challenge areas • Repeat until no changes needed - Scott Berkun - Christina Wodtke • Get your content out quickly • Fix the things that are vague • Remove needless content • Tighten up; get the story right • Get ideas out without a filter • Assess; add where necessary • Cut without mercy • Repeat. Repeat. Repeat.- Russ Unger Practicing
- 41. Practicing Secrets Note CardsResearch Notes/Outline PracticeSlides Practice Practice PracticePra Practice
- 42. -Russ Unger “The only wrong way to practice is to not practice.”
- 44. Patterns of Personalities Every person is unique, but we share a lot of similar attributes
- 46. Position of Arms Closed Arms Protective of “Core” Closed Off Resistant or Challenging Open Arms Showing Trust Accepting or Welcoming
- 47. The Cowboy Sizing Someone Up Aggressive Stance Could be Good or Bad
- 48. Laid Back Showing Off Confidence Ready To Act/Move On Ready For Their Turn
- 49. Edge of Seat Excited and Passionate Wants The Floor Ready to Contribute
- 51. Learning Control There is no spoon. Nope. No spoon. None. See ya later, spoon.
- 53. No More Words
- 54. Do Do Do! • Establish Q&A Rules Upfront • Know Your Topic • Repeat the Question • Incentivize • Be Aware of the Time • Continue the Conversation Later Do Not Not Not! • Fear Not Knowing an Answer • Relinquish Control • Answer Everything RIGHT NOW • Fight, Argue, Battle, Rage • Feel Forced to Do Q&A • Fear Owning a Mistake
- 56. Facilitators Do These Things: • Define the Teams • Define the Goal(s) • Define the Task(s) • Keep the Task on Track • Keep the Task on Time • Provide Guidance • Provide Focus • Avoid Contributing Unless Required; Guides Through Group • Provides a Framework • Follows Agenda
- 57. Asking“Why?”
- 58. What’s in a “Why?” It’s probably the most under-used question in all of business
- 60. Post-Workshop
- 61. Measuring Success How’d You Do?
- 62. -Adam Polansky “The most successful companies in history and entire communities of practice emerged from a single, astute, shared observation.”
- 65. Thank You! Brad Nunnally - @bnunnally Russ Unger - @russu | Perficient XD | GE Capital