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A View On Business Process Outsourcing

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A View On Business Process Outsourcing

  1. 1. Introduction to BPO and Tech Support<br />
  2. 2. What is BPO?<br />BPO is the process of hiring another company to handle business activities for you.<br />Many of these BPO efforts involve offshoring -- hiring a company based in another country -- to do the work. India is a popular location for BPO activities.<br />Various forms like KPO, LPO, ITES, Data Processing, RPO, BTO -- business transformation outsourcing etc.<br />
  3. 3. How the process goes?<br />Trapping the clients in India or Overseas for the projects.<br />Promoting Self.<br />Explaining the Concepts to the clients.<br />Promoting self with proper negotiations.<br />Sending proper promotions and explanations.<br />Prospects and Feedback.<br />Set the deadlines and phases.<br />Implement it and Service.<br />
  4. 4. TECHNICAL SUPPORT<br />Technical Support means resolving issues related to the technical domain of products, it includes<br />LIVE CHAT- real time, round the clock assistanceEMAIL SUPPORT– answer all your clients' queries TICKET MANAGEMENT– effortless, effective business monitoringFORUM MANAGEMENT– discuss all matters.<br />
  5. 5. Technical issues require technical expertise – both in software and hardware, and a commitment to be available round the clock. Outsourcing offshore Technical Support certainly requires a great deal of teamwork and utmost professionalism. In plain words, it needs highly skilled and dedicated personnel to take care of all your clients' computer related queries.<br />
  6. 6. Ways to give good tech support…<br />Don’t patronize- Have Patience to solve the respected query.<br />Don’t give the answer before the person looking for help – The imagination may be wrong.<br />Listen to people.<br />Treat other as you would like to be treated.<br />Make yourself available.<br />
  7. 7. Thank You…<br />