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A House Divided - MX '08

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A HOUSE DIVIDED
Two Perspectives on Managing the Customer Experience




Ryan Freitas | ryan@adaptivepath.com

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“Ideas from Neighboring Fields.”

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“I stick with subjects I'm passionate about and
avoid any article or subject where I'd have to
adopt the pose of ‘expert’ ...

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A House Divided - MX '08

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My talk from Adaptive Path's MX Conference on April 22nd, 2008 in San Francisco. I cover the lessons service and customer experience designers can learn from how restaurants are run - merging the needs and capabilities of the front and back of the house to deliver compelling experiences.

My talk from Adaptive Path's MX Conference on April 22nd, 2008 in San Francisco. I cover the lessons service and customer experience designers can learn from how restaurants are run - merging the needs and capabilities of the front and back of the house to deliver compelling experiences.

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A House Divided - MX '08

  1. A HOUSE DIVIDED Two Perspectives on Managing the Customer Experience Ryan Freitas | ryan@adaptivepath.com
  2. “Ideas from Neighboring Fields.”
  3. “I stick with subjects I'm passionate about and avoid any article or subject where I'd have to adopt the pose of ‘expert’ or ‘authority’.” - Tony Bourdain

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