1. Warranty
 You'll save money -- many vehicle dealerships offer extended warranty plans at retail prices,
which can be quite a bit more than the plans you'll find with a third party provider. By purchasing
your extended vehicle warranty direct from a warranty provider, you'll cut out the middleman and
save money!
.Expertise is also a factor. While car dealerships are knowledgeable in the area of selling vehicles, they're
not necessarily the most informed provider of extended warranties. By dealing directly with a warranty
company, you'll get the benefit of expert advice from people whose job it is to know about extended
warranties.
 Special features are also a benefit. Often, the extended warranties offered by car dealerships are more
limited than the ones you'll find from a direct warranty provider. Some warranty providers simply offer
better coverage and features like roadside assistance, which you may not get from a car dealership.
 Variety is another feature of dealing with a direct warranty provider. There will most likely be a larger
assortment of plans to choose from than you would get with your vehicle dealership. Some warranty plans
charge deductibles, some don't. Some cover parts only, some cover parts and labor. Still others cover both
mechanical breakdown as well as wear and tear. This is the kind of plan you want -- with the rising costs of
labor, you'd end up spending quite a bit if labor was not covered under your plan!
 Convenience is another benefit of dealing directly with an automotive warranty company, especially if
you happened to purchase your vehicle out of town. There are warranty companies that exist at physical
locations, and warranty companies that are strictly online. By purchasing a plan online, you can save
yourself a lot of time and hassle. After all, who doesn't enjoy the convenience of shopping for a warranty
plan from the comfort of their own home? Plus, with online providers, you won't be dealing with pressure
from salespeople.


2. Customer Service
 Less Costs Needed to Attract New Customers
 Quality customer service relieves pressure on the organization to attract new customers.
Statistics show that it costs more to gain new customers that it is to retain existing ones.
The benefit of customer service comes into play here. A thorough customer service
program will help maintain an existing customer base rather than lose a percentage of it.
 Satisfied Customers & Customer Relationship Management
 The first benefit of customer service is obtaining customer retention. Happy customers
become repeat customers. This means competent, well-trained customer service
representatives are needed to handle questions and issues; if the company doesn't have
this it often looks for a cmr solution that will reassure customers that their needs will be
met. Representatives who excel at listening to the customer go a long way with the
customer’s resolution of an issue. Support desk representatives that strive to help the
customer can ultimately lead to better customer satisfacCustomer Loyalty & Loyalty
Marketing
 A key indicator of quality customer service is customer loyalty. Customer loyalty means
what it says. Customer retention occurs when a product or service is consistent in what
it’s supposed to do.

3. Fast and Reliable Delivery
 A delivery service is one of easiest businesses to start. Many people do
not have the time or resources to run simple errands and would
appreciate the assistance of someone who could handle certain tasks
on their behalf.
 A delivery service can pick up groceries or other goods and deliver
them to any desired location. It can even work together with stores and
deliver their goods for a set price.
 Our customer satisfaction is based on flexible customer-specific
service, excellent delivery accuracy, warehousing services, own
material production, ability to manufacture rubber products fast,
and on the experience and know-how of the oldest rubber
manufacturing company in Finland. I
 f there are problems, our own top experts in the rubber
laboratory, technical design unit, tool machining shop, production
unit, and sales department solve them fast and efficiently.

4. Friendly After-Sales Service
 Commercial Service overseas offices. Commercial Service officers can prepare International
Company Profiles or help with background reports on foreign firms.
 CONDUCTING BUSINESS INTERNATIONALLY
 Companies should be aware of basic business practices that are essential to successful
international selling. Because cultures vary, there is no single business code. The following
basic practices transcend culture barriers, though, and will help your company conduct
business overseas.
 Keep promises. The biggest complaint from foreign importers about U.S. suppliers is failure
to ship as promised. A first order is particularly important because it shapes the customer’s
image of a firm as a dependable or an undependable supplier.
• Be polite, courteous, and friendly. It is important to avoid undue familiarity or slang, which
may be misinterpreted. Some overseas firms feel that the usual brief U.S. business letter is
lacking in courtesy.
 Personally sign all letters. Form letters are not satisfactory.

5. Financing and Hire Purchase
 The hire purchase company buys the equipment on your
behalf before leasing it back to you for hire. Your business will
then own the asset once the contract is over, although you will
be responsible for its maintenance throughout the hire
purchase agreement.
 Hire purchase reduces the impact of an investment on your cash flow
by avoiding purchasing the asset outright, instead allowing you to pay
the hire purchase company for the equipment in manageable
instalments.
 The interest on a hire purchase agreement is typically lower than the
interest accompanying a bank overdraft or a business loan.
 The combination of these two factors allows instant access to
equipment carrying a higher specification through hire purchase.
 Because you are treated as the asset’s owner, it is possible to claim
capital allowances against tax on commencement of the hire purchase
agreement.