Personal Information
Entreprise/Lieu de travail
Lahore, Pakistan, Punjab Pakistan
Profession
Head of Automation & Reporting
Secteur d’activité
Telecom / Mobile
Site Web
www.saadiqbal.me
À propos
Around 13 years of diversified and progressive experience of customer service and marketing functions in telecom sector
Worked in all domains of customer care including call center, training, walk-in centers, and back office.
Learning, creativity and challenge are my core work values
Specialties:
- Customer experience
- Service automation & self-service (Digitalization)
- Team management
- Strategy planning
- Budget planning and management
- Project management
- Business process re-engineering
- Vendor/partner management
- Complaint management
- Cost optimization
- Loyalty management
- Planning/implementing proactive procedures and systems
- Quality management
- Resource & capacity pl...
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Personal Information
Entreprise/Lieu de travail
Lahore, Pakistan, Punjab Pakistan
Profession
Head of Automation & Reporting
Secteur d’activité
Telecom / Mobile
Site Web
www.saadiqbal.me
À propos
Around 13 years of diversified and progressive experience of customer service and marketing functions in telecom sector
Worked in all domains of customer care including call center, training, walk-in centers, and back office.
Learning, creativity and challenge are my core work values
Specialties:
- Customer experience
- Service automation & self-service (Digitalization)
- Team management
- Strategy planning
- Budget planning and management
- Project management
- Business process re-engineering
- Vendor/partner management
- Complaint management
- Cost optimization
- Loyalty management
- Planning/implementing proactive procedures and systems
- Quality management
- Resource & capacity pl...