Emotional IntelligenceEmotional Intelligence
andand
LeadershipLeadership
Emotional IntelligenceEmotional Intelligence
andand
LeadershipLeadership
Presented ByPresented By
YYousefousef AA AlAl SSaayedaayed
Presented ByPresented By
YYousefousef AA AlAl SSaayedaayed

When It Comes ToWhen It Comes To
Emotional Intelligence...Emotional Intelligence...
HOW self-confidentHOW self-confident
ARE YOU?ARE YOU?

A discussion between you and your colleague hasA discussion between you and your colleague has
escalated into a shouting match. You are both upsetescalated into a shouting match. You are both upset
and in the heat of the argument, start makingand in the heat of the argument, start making
personal attacks which neither of you really mean.personal attacks which neither of you really mean.
What is the best thing to do?What is the best thing to do?
A.A. Agree to take a 20-minute break beforeAgree to take a 20-minute break before
continuing the discussion.continuing the discussion.
B.B. Go silent, regardless of what your colleague says.Go silent, regardless of what your colleague says.
C.C. Say you are sorry and ask your colleague toSay you are sorry and ask your colleague to
apologize too.apologize too.
D.D. Stop for a moment, collect your thoughts, thenStop for a moment, collect your thoughts, then
restate your side of the case as precisely asrestate your side of the case as precisely as
possiblepossible

You have been given the task of managing a teamYou have been given the task of managing a team
that has been unable to come up with a creativethat has been unable to come up with a creative
solution to a work problem.solution to a work problem.
What is the first thing that you do?What is the first thing that you do?
A.A. Draw up an agenda, call a meeting and allot aDraw up an agenda, call a meeting and allot a
specific period of time to discuss each item.specific period of time to discuss each item.
B.B. Organize an off-site meeting aimed specifically atOrganize an off-site meeting aimed specifically at
encouraging the team to get to know each otherencouraging the team to get to know each other
better.better.
C.C. Begin by asking each person individually forBegin by asking each person individually for
ideas about how to solve the problem.ideas about how to solve the problem.
D.D. Start out with a brainstorming session,Start out with a brainstorming session,
encourage each person to say whatever comes toencourage each person to say whatever comes to
mind, no matter how wild.mind, no matter how wild.

What is Emotional Intelligence?
Emotional intelligence is not about being nice all the time.
• It is about being honest.
Emotional intelligence is not about being “touchy-feely.”
• It is about being aware of your feelings, and those of
others.
Emotional intelligence is not about being emotional.
• It is about being smart with your emotions.

“We are being judged by
a new measure; not just
how smart we are, or by
our training and expertise,
but also how well we handle
ourselves and each other.”
Daniel Goleman, Ph.D.
Working with
Emotional Intelligence

BUT!
This conclusion is more
a function of
belief and values, than based on
traces of what we can see today.
Emotional intelligence will be an
important key to leadership in the future.

Fundamental QuestionsFundamental Questions
1.1. What emotional resources do leadersWhat emotional resources do leaders
need to prosper amidst disorder andneed to prosper amidst disorder and
unstable change?unstable change?
2.2. How do leaders create an emotionalHow do leaders create an emotional
organizational climate that promotesorganizational climate that promotes
creative innovations, changes,creative innovations, changes,
performance, or lasting relationships?performance, or lasting relationships?

Today’s business/public
environments and people issues are
far too complex to
return to a top-down, power based
style leadership.

But we still tend to useBut we still tend to use
the old language tothe old language to
describe leadership:describe leadership:
 bold,bold,
 bravebrave
 toughtough
 a strong sense of purpose anda strong sense of purpose and
resolve.resolve.

These Attributes Do Not FitThese Attributes Do Not Fit
Today's NeedsToday's Needs
 Today’s workforce does not accept theToday’s workforce does not accept the
autocratic style often adopted by leadersautocratic style often adopted by leaders
following historical models of leadership.following historical models of leadership.
 Leadership has to evolve to match a growingLeadership has to evolve to match a growing
sense of democracy and independence in thesense of democracy and independence in the
workforceworkforce
 Employees now have far more options andEmployees now have far more options and
choices than the foot soldiers of yesterdaychoices than the foot soldiers of yesterday

Leaders now need to manage andLeaders now need to manage and
lead anlead an empoweredempowered workforce andworkforce and
go beyond the consultative,go beyond the consultative,
co-operative and democratic stylesco-operative and democratic styles
of today.of today.

Consultation and involvementConsultation and involvement
but leadersbut leaders stillstill get criticized for notget criticized for not
having and communicatinghaving and communicating
a compelling vision and purpose.a compelling vision and purpose.
Leadership demandsLeadership demands

Autonomy And FreedomAutonomy And Freedom
but leaders arebut leaders are stillstill expected to takeexpected to take
full responsibility when things gofull responsibility when things go
wrong.wrong.

Opportunities For Growth,Opportunities For Growth,
Challenge And GloryChallenge And Glory
but leadersbut leaders mustmust be on hand tobe on hand to
coach and mentor us so that wecoach and mentor us so that we
develop our potential.develop our potential.

Inclusion And Team SpiritInclusion And Team Spirit
but webut we stillstill want our leaders towant our leaders to
give us individual recognitiongive us individual recognition
and acknowledgement.and acknowledgement.

Remember!
Emotional intelligence is not about being nice all the time.
• It is about being honest.
Emotional intelligence is not about being “touchy-feely.”
• It is about being aware of your feelings, and those of
others.
Emotional intelligence is not about being emotional.
• It is about being smart with your emotions.

Leaders need more
than ever to appear nice, and
renewed leadership agendas
are needed.

The Five Essential Competencies of
Emotional Intelligence
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy
• Effective Relationships
Relate to ourselves
Relate to Others

Personal Benefits of
Emotional Intelligence
• Greater career success
• Stronger personal relationships
• Increased optimism and confidence
• Better health

Professional Benefits of
Emotional Intelligence
• Effective leadership skills
• Improved communication
• Less workplace conflict
• Better problem solving skills
• Increased possibility of promotion

Any Question
THANKS