As a food and beverage manufacturer, do your current KPIs drive a culture of food safety as well as deliver on results? Watch the full presentation: https://info.safetychain.com/food-safety-kpis

1. Beyond Compliance
Webinar & Podcast Series for Process Manufacturers
Food Safety KPIs:
Are Yours Driving the Right Behaviors?
Mary Hoffman
Director, Food Safety

2. BEYOND COMPLIANCE
• 18+ years of experience in food safety/quality program development and continuous improvement
• Leads proactive initiatives to ensure food safety, (including supply chain risk mitigation, allergen control,
environmental controls & monitoring, and behavior-based food safety culture programs)
• BS (Biology) from Carroll University, Master of Agriculture and Life Sciences with an emphasis in Food
Safety and Biosecurity from Virginia Polytechnic Institute and State University
Mary Hoffman
Director, Food Safety
Food Safety KPIs Driving the Right Behaviors: Meet the Speaker
BEYOND COMPLIANCE

3. BEYOND COMPLIANCE
● You can’t improve what you don’t measure.
● Human beings adjust behavior based on the metrics they’re held against.
● Anything you measure will impel a person to optimize their score on that
metric.
● What gets measured gets done.
● Measurement eliminates argument.
● What you measure tells a story about what is important.
You are what you measure

4. BEYOND COMPLIANCE
Food Safety Culture
Establishing and communicating
objectives and KPIs related to
food safety can influence a
facility’s food safety culture!

5. BEYOND COMPLIANCE
Objectives vs KPIs
● Objectives
○ The results the organization seeks to achieve
○ e.g., Reduce customer complaints by 5% from previous year
● Key Performance Indicators (KPIs)
○ Measurements that tell you if you are on your way to achieving your objective.
○ e.g., Pick-Pack Accuracy Rate

6. BEYOND COMPLIANCE
Objectives vs KPIs

7. BEYOND COMPLIANCE
Food Safety Programs - What can you measure?
Facility sanitation
and cleanliness
Proper storage and
handling
Following policies
procedures and
documentation /
record keeping
Monitoring
temperatures and
relative humidity
Personnel practices Ensuring no cross
contamination from raw to
finished goods
Ensuring no cross
contact of allergens
The fundamentals of food
safety: HAZARD ANALYSIS AND
PREVENTIVE CONTROLS

8. BEYOND COMPLIANCE
Unintended Consequences

9. BEYOND COMPLIANCE
Food Safety Program Performance Measurements:
Environmental Pathogen Monitoring Program
●Objective: <5% Pathogen Positives per Month
○ Potential unintended consequence: selective evaluation to obtain passing results.
○ Desired Behavior: Seek and Destroy! If pathogens are present, find them so they
can be eliminated.
●Key Performance Indicators:
○ Program execution
○ Investigation into positive results
■ Root Cause Analysis, Corrective and Preventive Actions
○ Reduction in repeat positive locations
○ Training/competency: Personnel understand environmental conditions, where to
look, how to perform their tasks and why it is important

10. BEYOND COMPLIANCE
Food Safety Program Performance Measurements:
Sanitation Program
● Objective: Verification Activity Results (Pre-op pass rate >95%)
○ Potential unintended consequence: Incentive to record passing results.
○ Desired behavior: Effective completion of sanitation tasks to maintain an
environment to support the safe production of food. Utilize data to identify and
implement program improvements.
● Key Performance Indicators:
○ Program execution: Adherence to Master Sanitation Schedule
○ Response to undesirable results or trends
○ Training/competency: Personnel understand how to perform their tasks

11. BEYOND COMPLIANCE
Food Safety Program Performance Measurements:
Nonconformance/Deviations
● Objective: <5 Food Safety Incident Reports per Month
○ Potential unintended consequence: personnel may hesitate to report incidents
○ Desired behavior: Identify, investigate, and resolve food safety issues as they
occur and prevent recurrence
● Key Performance Indicators:
○ Near miss reporting and follow-up
○ Incident Investigation: RCA, CAPA
○ Repeat issues or issue types
○ Cross-functional involvement in problem solving

12. BEYOND COMPLIANCE
Food Safety Program Performance Measurements:
Third-Party Audits
⮚Objective: Third-Party Audit Score >90%
• Potential unintended consequence: complacency based on score.
• Desired behavior: Utilize findings to identify program improvement opportunities.
⮚Key Performance Indicators:
• Internal audit program execution
o Participation and results
• RCA and CAPA
• Repeat issues
• Focus on continuous improvement

13. BEYOND COMPLIANCE
Food Safety Program Performance Measurements:
Food Safety Training
● Objective: Training schedule completion rate >90%
○ Potential unintended consequence: complacency based on completion of formal
training
○ Desired behavior: Personnel understand their role in food safety and why it is important
● Key Performance Indicators:
○ Training comprehension (quiz, interviews, observations)
○ Supplemental coaching opportunities (team huddles, Food Safety Topic of the Month)

14. BEYOND COMPLIANCE
MAKE IT COUNT!

15. Questions?
BEYOND COMPLIANCE
Mary Hoffman
Director, Food Safety

16. White Papers & Surveys
Webinars & Videos
Product & Partner Info
Solution Consultation
BEYOND COMPLIANCE
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