Resume: Senior Test Manager with 20+ Years Experience

Resume: Mick Grigg
Phone: 0419557390
Email: sagesilver@live.com.au

• Preferred Name: Mick Grigg
Personal
• Full Name (for probity): Michael Richard Wayne Grigg
Information • Age: 42 years, current drivers license
• Managing Director: SageSilver Pty Ltd trading as TestInternals.com™
• 20 years in software and hardware testing within various industries
• A senior resource who manages with a ‘top-down’ approach. Able to build and
lead but also take a hands-on approach - keeping technology skills current. Possess
a wide range of test-related skills but mostly specialise in establishing/managing
test teams or efforts that are required to deploy mature functional, technical and
performance testing services.

Employment Summary1
Position Held Duration
(07/11-Now) Technical Test Lead – NextGen NFT Team – IBM 11mths
(01/09 – 06/11) Test Manager – Network Engineering/Security – Telstra 2.5 yrs
(07/08 – 12/08) Performance Testing Consultant (AIS) – Australia Post 6mths
( 11/07– 06/08) Senior Performance Testing Consultant (Infrastructure/Security) – GSJBW 6mths
( 06/05– 10/07) Test Manager – Infrastructure Testing Services (nabCapital – SD&I) – NAB 2.5 yrs
( 01/05– 05/05) Infrastructure Test Lead – Project Eden (nabCapital) – NAB 6 mths
( 01/05– 02/06) Practice Lead – Test Automation (nabCapital) – NAB 14 mths
( 08/04– 01/05) Test Automation Consultant – CIB (Horizon and Merchant) – NAB 6 mths
(03/04– 07/04) Lead System Integration and Performance Tester – NCS (VMWare ESX Project) – NAB 6 mths
(11/03 – 02/04) Performance Test Consultant – CIB (Project Exodus) – NAB 3 mths
(04/03 – 10/03) Test Manager – Mail Redirection System (MRS) - Australia Post 6 mths
(11/02 – 03/03) Lead Acceptance Tester – Mail Redirection System (MRS) - Australia Post 5 mths
(09/02 – 10/02) Test Analyst – Triad – ANZ 2 mths
(07/02 – 08/02) System Test Consultant - Office of State Revenue (OSR) 2 mths
(03/02 – 06/02) Test Automation Consultant - Paysys International 4 mths
(11/01 – 02/02) Test Automation Analyst – Triad - ANZ Bank 5 mths
(08/01 – 10/01) Senior Test Consultant - GE MIS – Business Solutions Team 2 mths
(03/01 – 07/01) Senior Test Engineer - Redflex Traffic Systems – IT Department 6 mths
(07/00 – 02/01) Test Manager – QTC/PMO – GECFA – Project Management Office 8 mths
(02/00 – 06/00) Test Automation Consultant – QTC – GECFA – Project Management Office 4 mths
(11/99 – 01/00) Test Manager – October Project – GECFA – Systems and Technology 2 mths
(03/98 – 10/99) Test Manager – Y2K Project – GECFA – Systems and Technology 18 mths
(08/97 – 02/98) Lead System Tester – Y2K Project (CardPac) – GECFA – Systems and Technology 6 mths
(02/97 – 07/97) Lead System Tester – PEGA – GECFA – Systems and Technology 5 mths
(03/96 – 01/97) Development Analyst/QA Test Manager (AO4) Telstra – MCS Information Systems 10 mths
(12/95 – 02/96) Lead System Tester – IBM – MICA Development Team 2 mths
(07/92 – 11/95) Lead QA Tester – Telstra – MCS Information Systems 3.5 yrs
(11/91 – 06/92) Service Officer (AO3) – Telstra – MCS Information Systems – Melbourne 7 mths

References
Anthony Davies, Technology Manager, F5 (M) 0450352989
Michael Weiner, Testing Services Delivery Manager, IBM (M) 0428797106
Shadi Abouhaila, Technology Manager (Nexus), Telstra Network Security, (E)
shadi.abouhaila@team.telstra.com
Nicholas McPhee, Director, VEROTest Pty Ltd, (M) 0412646852 (E) nmcphee@test.com.au
Gavin Best, PCMS Program Manager, Australia Post, (E) gavin.best@auspost.com.au
1
Italicised entries denote Test Management positions.

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Resume: Mick Grigg
Phone: 0419557390

Steve Rowbottom, PVT Manager. GSJBW IT, (E) srowbottom@hotmail.com
Michael McCarthy, Manager App Services, ATS, (M) 0438055297, (E) michael_mccarthy@nab.com.au
Steve G Ball, Manager App Services, SD&I, nabCapital (M) 0405507841, (E) steve_g_ball@nab.com.au
Kirsten Kiefer, Manager TQA, nabCapital (M) 0404882011 (E) Kirsten_kiefer@nab.com.au
Ai Wei Lew, Application Services Manager, BPAT, NAB – (M) 0414248766 (E) ai_wei_lew@nab.com.au
Justine McDowell, Senior PM, Technology, ANZ Bank, (B) 0396851723, (M) 0401012096

Employment Details
(07/011– Current) – IBM/NAB – Melbourne
Technical Test Lead – NextGen Project

• Led a team of 11 technical infrastructure/operations testers examining a number of non-functional
requirements for NAB’s NextGen platform (R2A). Responsibilities included putting together use case
(scenario) requirements and testing strategy to satisfy testing of approx. 1000 NFR requirements
examining platform topics such as security compliance and audit, backup and restore, failure, failover
and recovery, DR, usability and accessibility (WCAG2.0), logging , SCM and CM, test environment
management and other infrastructure-layer considerations.
• Assisted team to complete over 2500 test cases across 1000 NFR’s using HP’s ALM (v11) –
Requirements, Test Plan, Test Lab and Defect modules. Team raised 1600 defects (assisting resolution of
over 1000 by end of release).
• Using team of testers:
o Changed requirements analysis process during test phase to incorporate concept of ‘use case
scenario’s’ to better manage/understand the testing of NF requirements. Managed sign-off for
this with over 30 business stakeholders.
o Managed liaison with application service provider – Oracle – on all NFT technical requirements.
o Managed and provided all testing deliverables for the team (MTP, Test/Use Case Specs, Test
Cases, Defects and TSR).
• Project technology exposed to during this engagement:
• HP’s ALM v11,
• Oracle Security Stack
• Oracle OVM, OEM
• NAB’s NextGen Platform

(01/08– 06/11) – Telstra – Melbourne
Test Manager/Security Analyst – Telstra Network Security

• Dual role senior consulting (to Network Engineering team) and hands-on performance and network
security analysis in the Telstra Engineering - Hosting and Edge Security group. Responsibilities included
deploying a structured test management process/model and mentoring network engineers on how to
apply testing to large network infrastructure projects. Role also included mentoring and introducing
performance engineering management including analysis, load testing, device and component capacity
analysis and troubleshooting of various performance issues for multiple platforms such as Nexus and
tcxf2 network gateways.
• Rolled out HP Quality Centre 9.2 and (Requirements, Test Plan and Lab, Defect) modules and processes
to over 200+ network engineers across Analysis, Design, Testing (on and offshore) and Operations
departments.
• Using team of engineers:
o replaced approx. 30 EOL Cisco IDS devices in various networks with Endace Ninjaprobe IDS
devices.
o Managed ALL onshore and offshore testing programs for 4 x releases of Rearchitecture of
Nexus gateway platform.
o Managed all testing deliverables for Technology Lifecycle Team (TLM)
• Compiled detailed RFQ and Statement of Work (SoW) tender documents for multi-million dollar

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Resume: Mick Grigg
Phone: 0419557390

offshore design, test and delivery efforts.
• Test Managed onsite and offshore elements of Nexus Program Drop 1, Drop 2, Drop 2.1, 3 (in progress)
and 4 (in progress).
• Project technology exposed to during this engagement:
• Crossbeam (XoS 8.1.1. and 9.0) and Checkpoint Firewall (VSX NGX R65 and R71),
• McAfee IPS
• Endace IDS Ninjaprobes,
• Juniper SSL-VPN SA6500
• Spirent Avalanche 3100’s for load testing
• Cisco routers and switches (including NAT) – Multiple IOS version deployments
• HP proliant servers
• Dell G6 servers (Provider-1 platform)
• Micrsoft Sharepoint for change management systems as well as a number of custom MS-SQL
applications for config. management.

(07/08– 12/08) – Australia Post – Melbourne
Performance Test Consultant – PCMS Project (AIS)

• Dual senior consulting (to Steering Committee) and hands-on testing role in the systems management
space for Australia Post performing load testing, system and business analysis and troubleshooting of the
Parcel Contract Management System (PCMS eParcel) project - an enterprise J2EE/Weblogic application
using EJB’s, Struts framework, JMS and Tibco middleware, LDAP authentication, Hibernate persistence
to Oracle 10g DB back-end.
• Using LoadRunner 9.1, and Wily Introscope - built a performance regression test suite of 40+ scripts
with 4000 concurrent Vusers submitting combination of 25 online and batch functions emulating
benchmark, typical, peak, stress and SOAK load scenario's.
• Used Introscope triage and diagnostic tool to help analyse results and to recommend over 30 potential
changes to the system to improve performance, culminating in the contents of the PCMS Release 4
project.
• Project technology utilised included:
• LoadRunner v9.1, VuGen scripting protocals SOA, HTTP
• Wily Introscope
• DB Visualizer 4.2.2, Oracle 10g
• Redhat Linux AS4 (IOSTAT/VMSTAT/TOP)
• Weblogic 8.1 (Admin Console)
• Tibco EAI Administrator
• Hibernate persistance layer

(11/07– 06/08) – Goldman Sachs JBWere – Melbourne
Performance Test Consultant – Infrastructure Technology Services

• Dual strategic and hands-on role assisting with deployment of HP’s LoadRunner/Sitescope/Diagnostics
toolset and establish centralised PVT testing capability for Infrastructure and Business Divisions of
GSJBW.
• Project (hands-on) testing role involved me as prime Performance consultant on 2 core projects: APAMA
Phase 1, and Coldfusion 8 Upgrade.
• APAMA is an automated algorithmic trading engine interfacing to the ASX, IRESS brokeware and
internal GSJBW Direct Market Access (DMA) and ordering platforms. Requiring benchmarking and
tuning to support multiple engines each processing up to 50k events per second to support sub-second
decision making and trading response activities with the ASX. Phase 1 Performance testing involved
building a custom harness utilising load injection via COM (MS Access) automation, a performance test
harness as well as a performance log data analysis utility for multiple runs, and the HP monitoring toolset
for evaluating infrastructure performance. Tuning and monitoring recommendations were also provided

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Phone: 0419557390

in preparation for Phase 2.
• The GSJBW internet/intranet team upgraded their infrastructure platforms from NT4 to Win2K3, as well
as upgrading web platform from Coldfusion 5 to CF8. In addition, implementing 4 new multi-method
Web Services deployed in Enterprise Middleware servers, and 2 x BIG-IP F5 hardware load balancers.
My brief was (using LoadRunner 9.0) to benchmark total application round trip response times for suite
of Advisor Desktop applications (web/middleware) providing breakdowns of each core transaction leg,
measure stress and throughput limits of the web services, test load balancing via BIG-IP F5and to
produce future load and capacity estimates and recommendations for the web platform.
• Other responsibilities included ownership/management of Sitescope V8.6 and v9.0, Diagnostics v9.0,
LoadRunner v9.0 (VuGen, Controller, Analysis and Load Generators) and server acquisition, build, test
and administration/deployment in PVT team. Close liaison with HP.
• Project technology utilised included:
• LoadRunner v9.0, VuGen scripting protocals SOA, RTE, HTTP
• Sitescope 8.6 and v9.0
• Diagnostics v9.0
• Wireshark, Sausage Framework, Redhat Linux AS4 (IOSTAT/VMSTAT/TOP)
• Coldfusion 8
• FusionReactor

( 06/05– 11/07) – National Australia Bank – Melbourne
Test Manager – Infrastructure Testing Services (nabCapital – Service Delivery & Infrastructure)

• Role involved establishing Infrastructure Testing Services team of specialist, non-functional testers and
coordinating the testing of many SD&I/ATS-initiated changes, as well as supplementing projects with
technical/infrastructure testing expertise. This involved testing rollout of new systems (end-to-end),
hardware refreshes, OS-upgrades, establishment and changes to SOE, changes to Infrastructure (network,
storage, middleware, infrastructure management, database, server [such as build, config, and failover]
and desktop) hardware and applications. Role involved forming a department-wide acceptance testing
and approval process, and introducing harness-based automation around technical regression [regular]
artifacts such as SOE, server build verification [and comparison] and OS patches. Also involved
introducing and maturing Performance Testing capability into SD&I based around Mercury’s
Performance Centre (7.8 and 8.1), Compuware’s QALoad and an ‘Earlv vs Late’ precept performance
model.
• Established a service-oriented team, allowing projects to ‘buy’ in to a ‘catalogue’ of testing services and
products. Produced testing ‘products’, estimates, resources, maintained toolsets and regression test [case]
suites, processes, engagements [including model] as well as organisation ‘sell’ of teams capabilities and
‘value add’.
• With approx. $2m budget - Established and managed the E2E Test Environments Project – a project that
saw approx. 300 servers forming a shared Systems and Integration (SIT) and Staging (STG) environment
for the various nabCapital testing teams (approx. 90 testers) to perform a range of testing types. Included
overseeing budgeting, delivery and build, testing, QA and forming (within ITS) a Test Environment
Management team with ongoing support responsibilities.
• Role also saw me as the Practice Lead – Performance and Technical Testing for approximately 10
months prior the role was made into a full-time position.
• To-date the team (of approximately 14 testers) have successfully been involved in over 70 successful
infrastructure and technical-level testing efforts, with approximately ½ of these being performance-
related.
• New project technology acquired includes:
• Citrix Metaframe 1.8 and XP (including ICA and Program Neighbourhood)
• BMC Patrol and SiteScope (monitoring tools)
• VMWare (ESX and GSX Server) and Virtual Centre Application (virtualization platforms)
• SQL 2005

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Resume: Mick Grigg
Phone: 0419557390

• Performance Centre v8.1, VuGen, Analysis
• Sitescope v8.6

Infrastructure Test Lead – Project Eden (nabCapital)

• Project Eden involved rolling out/deploying Active directory to the nabCapital Fleet, and upgrading to a
core Windows Server 2003 backbone (from NT).
• Role involved establishment and running with the overall Master Test Strategy for all phases of the
project including coordination of all design, prototyping, and application compatibility testing.

Practice lead – Test Automation (nabCapital)

• Role involved department’s specialist lead in test automation. Mentor to many projects/staff on test
automation techniques, tools, and methods.
• Design and implementation of overall Competency Roadmap, Strategy, best-practice and process web-
site for Test Automation.
• Role overlapped with test manager – ITS role.

Test Automation Engineer – Corporate and Institutional (Automation Project – Horizon and
Merchant)

• Using Compuware’s TestPartner application to build automated regression test suite (approx. 60 scripts
of various complexity) for 2 financial GUI applications - Horizon and Merchant Trading Systems.
• Automated Test harness front-end built for non-technical test staff to run automation.
• Also utilized virtual test environments (VMWare Servers)

Lead Integration Tester – National Custodian Services (ESX Server Project)

• Role involved performance and integration testing the new VMWare ESX Server deployment of server
farms within both the NCS development/test and production environments.
• Integration testing composed examining the ESX server software deployments on hosts (directly in Linux
and remotely via web service console), hardware configuration of Dell 2650 and 6650, with SAN,
backup strategy, virtual machine setup and configuration, and VirtualCentre.
• VMWare VirtualCentre is the core management system to manage a virtualised ESX environment. Full
functional testing of this product and associated performance on its dedicated server and VM’s was
performed.
• Testlog was the test case repository used for this project. Other tools used were, Fresh Diagnose,
Passmark Software’s Performance Test, WinSCP, Putty, SiSoft Sandra (2004). Test types included
Functional, Integration, Performance, VLAN Network utilisation, server CPU, Memory, Network
Utilisation and HBA/NIC failover testing.
• Test Design and Test Summary Report documents were formally produced.

(11/03 – 02/04) – National Australia Bank – Melbourne
Performance Test Consultant – Corporate and Institutional Banking (Project Exodus)

• Role involved consulting on Load testing issues to National Custodian Services department on Project
Exodus – the move of a large number of internal NAB applications to a thin-client Citrix platform.
• Developed tests for Load and Sociability performance testing of approx. 15 different applications

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Resume: Mick Grigg
Phone: 0419557390

(ranging small to large) across different base OS and application platforms using Compuware’s QARun
and QALoad (5.1.0 beta 3).
• Scope was to examine application behaviour (system robustness and transaction response time) on
selected transactions whilst also assessing Citrix server farm CPU and Memory utilization, obtaining
server stress limits, examining network interface (utilization and bandwidth) across 100mb and 1GB
network links.
• Regression test types involved system, performance, load and stress, f functional.
• Testing Systems utilized were Compuwares suite of testing tools (QARun, and QALoad), Windows XP
Conductor and Player machines, Citrix Metaframe XP (1.8) and Citrix Program Neighborhood (7.1),
Performance Monitor, Network Monitor.
• Applications-under-Test were: HiPortfolio (Pervasive DB and engine), CRIS (funds management system
VB front-end, FoxPro backend), UPAM (similar system to CRIS), Tower Imaging (document
management system), STAROM, NCS Workbench (an application management portal/console with
access to: RGViewer, HiPortfolio, PALMscripts, CHIPS, ISLRECO, VTEC, SMART, TRAP,
PERFORMANCE).

(04/03 -09/03_ - Australia Post – Melbourne
Test Manager – Mail Redirection System (MRS)

• Role involved leading and managing System and User Acceptance test effort using 8 resources through 4
maintenance releases (1.2.1, 1.2.2, 1.2.3, 1.2.4) for the Australia Post MRS system. Also included testing
upgrade of database type from SQL 7 to SQL 2000.
• Developed System and performance level regression test suite and associated test strategy using manual
(NT system and performance monitoring tools) and automated (Compuware’s QARun, QALoad and
Application Vantage) methods.
• Developed repeatable load and performance test of web-based architecture using Java and VBA (front-
end) scripts (to emulate transaction load at both web and database interface layers), and performance and
automated testing tools for middleware and back-end database transaction throughput analysis.
• Regression test types involved system, performance, load and stress, functional, and network sociability
assessment of the MRS system from a system AND user/business acceptance perspective.
• Systems utilized were MRS (web-based front end to SQL Server database backend). SQL Enterprise
Manager (Query Analyser, Query Profiler), TextPad (file comparison), MS-Access (Defect Management
and Test Case Management), NetMeeting for remote server access. First Logics Address Matching Tool
(AMT).

(11/02 - 03/03) Australia Post – Melbourne
Lead Acceptance Tester – Mail Redirection System (MRS)

• Role involved forming, leading and managing User Acceptance Team through 5 maintenance releases for
the Australia Post MRS system.
• Developed UAT regression test suite and associated test strategy using manual and automated
(Compuware’s QARun, QALoad and Application Vantage) methods.
• Regression test types involved functional, load, performance, and network sociability assessment of the
MRS system from a user/business acceptance perspective.
• Systems utilized were MRS (web-based front end to SQL Server database backend). SQL Enterprise
Manager (Query Analyser, Query Profiler), TextPad (file comparison), MS-Access (Defect Management
and Test Case Management), NetMeeting for remote server access. First Logics Address Matching Tool
(AMT).

(09/02 - 10/02) ANZ Bank – Melbourne
Test Analyst - Triad

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Resume: Mick Grigg
Phone: 0419557390

• Continuation of previous TRIAD Test Analyst role.
• Executed test cases confirming scenario allocation for Delinquent module for Australia (functional and
regression test) and New Zealand upgrade to TRIAD Version 6.
• Developed automated scenario (and collection actions) volume test in VBA/Elite Extra! to assess and
report test results (for review and audit purposes).
• Also developed mainframe report import programs (in VBA) for VisionPlus O46, R21 and 22, D02
reports to allow testers to find test data more efficiently.

(07/02 – 08/02) Office of State Revenue (OSR) – NSW State Government – Sydney
System Test Consultant

• Role involved consulting on improving regression and integration test infrastructure for automated
regression test suite tax collection system using Winrunner (7.01) and Test Director.
• Applied Test Automation Guidelines based on SageSilver’s Training course in Test Automation, as well
as SageSilvers Training Module: Introduction to Software Testing.
• Evaluated and recommended changes to regression and integration test process which was then presented
to and accepted by IT department managers.
• Designed and deployed end-to-end Testing Methodology incorporating Test Effort Estimation, System
and User Acceptance Test Processes, Test Environment Management (over 60 databases in test systems),
Change and Defect Management Processes, Release and Production Monitoring Processes.

(02/02 – 06/02) Paysys International – Melbourne
Test Automation Consultant

• Role involved assisting setting up test infrastructure for automated regression test suite of various
VisionPlus Modules using Winrunner (7.01) and Test Director.
• Applied Test Automation Guidelines based on SageSilver’s Training course in Test Automation.
• Designed and integrated data-driven Winrunner scripts using Winrunner for various Smoke/Build
Verification tests, Critical Functions and data setup.
• Converted (from VBA to Winrunner TSL) and integrated tests and concepts designed in previous
contract (TRIAD) into Paysys regression suite.
• Wrote Master Test Plan strategy for team to continue along path of test automation

(10/01- 02/02) ANZ Bank – Melbourne
Test Analyst - Triad

• Test Analyst role executing test scripts against the Triad (Fair Isaac) financial scoring package. Package
managed collection strategies for the VisionPlus system deployed at ANZ Bank, Collins St, Melbourne.
• Executed test cases confirming scenario allocation for Delinquent, Behaviour Score, Overlimit, Reissue
and Credit Line Management modules.
• Developed automated screen dump utility in VBA/Elite Extra! to record test results (for review and audit
purposes) for all executed tests in Triad test team.
• Also developed automated test in VBA/Elite Extra! verifying Behaviour Score calculation for volume
number of VisionPlus accounts.

(08/01- 10/01) GE Mortgage Insurance Services – Business Solutions Team Sydney
Senior Test Consultant

• Initial Role as Test Consultant in establishing Test Infrastructure within mortgage insurance arm of GE
Financials company. Established the Quality Assurance Team as test center for GEMIS systems.
• Developed/introduced Test Infrastructure to Level 4 of TMM, including establishing Regression Test

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Resume: Mick Grigg
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Database, defect management database together with formal procedure documents and process User
Guides. Process included high-level software development lifecycle (SDLC) to CMM standards,
modification/improvement of existing Business Analysis processes (including business review processes,
and introduction to UML concepts), Development Processes (introducing Conceptual vs Actual System
design document processes, functional vs business system models, and advanced defect management
concepts).
• Role was predominantly a consulting role, with formal presentations to the entire Business Solutions
team, as well as mentoring testing concepts to the Business Analysis, Development and Testing
departments.

(02/01 – 07/01) Redflex Traffic Systems – IT Department South Melbourne
Senior Test Engineer/Test Consultant

• Initial Role as Test Consultant in establishing Test Infrastructure within software and hardware
manufacturing company producing vehicle Speed and Redlight traffic infringement solutions.
• Developed Test Infrastructure to Level 3 of TMM, including establishing Regression Test Database,
defect management process/database together with formal procedure documents and process User
Guides. Testing types included hardware and software performance, volume and load testing (including
scalability projections), memory leak testing, functional and ‘error-trap’ testing.
• Assisted in establishing repeatable Regression Test Suites (including hands-on execution) for:
• SMARTCAM™ Redlight and Speed Camera System (camera’s and software);
• SMARTview™ - Infringement Notice Generator software;
• Evidence Management System (EMS) for Lockheed-Martin-Tenex (back-office infringement
management system) Release 7.5.1 and 7.5.2;
• Queensland Police System (QPS) Kodak Scanner Upgrade and Integrated Traffic Camera
System (ITCS) back-office management system;
• SMARTOps™ – integrated camera system and infringement management system at various
‘intersection’ locations in 8 US cities each connected to infringement generation systems
(mixture of local court systems and central back-office database situated in Australia).
• Lokheed-Martin-Tenex (LMT) – Traffic Division testing and deployment of SmartdipLMT
application for offence file image processing.
• Role evolved to include Business Requirements Analysis and documentation for the above systems,
including the re-engineering of Technical Specifications for some software.
• Camera systems consist of VB and C++ applications hosted locally connected to Site Domain Controllers
(SDCM), accessible remotely using PC-Anywhere from Central Controller system.
• Back-office solutions are typically VB or C++ applications with either Oracle or CA-Ingres back-end
schema’s/databases. Communication mediums are typically COM and DCOM.
• Software deployment sites were multiple US states, Bahrain, Hawaii, Saudi Arabia, Melbourne (Citylink
and Tunnel), New South Wales (RTA) and Sydney Harbour Tunnel, and Queensland (QPS).
• (Systems/software used: MS-Access, Rational’s Visual Test (Version 4.0r), Windows 2000, Windows
NT (SP6), Photoshop 5, MS Visual SourceSafe).

(01/01) GECFA – Portfolio Management Department Melbourne
Lead Test Analyst – QTC – Intrinsic Campaign Management System (ICMS) Project

• Role as Senior Lead Test Analyst on rollout of ‘data mining’ solution to produce product campaign
strategies.
• Was in charge of testing logistics (strategy, DTP and automated testing solution) with test teams spread
out over Australia and England. Led team of testers from GCF UK, GCF India, UK-based Axium and
Intrinsic (third-party developers) to produce repeatable and portable automated UAT test solution for
upcoming rollout to number of different GCF sites worldwide.
• ICMS is a campaign management (data mining) package with a VB front-end sitting on an Oracle back-

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Resume: Mick Grigg
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end database
• (Systems/software used: MS-Access, Compuware’s QA Run (configured to use Oracle objects))

(06/00) GECFA – E-Commerce Department Melbourne
Technical Test Analyst – QTC – BEST/Service.com Project

• Role as Technical Test Analyst on E-Commerce project introducing web-based front-end for various
mainframe (CardPac and VisionPlus) account enquiry and update functions.
• Was also Technical Tester on Buyers Edge Sales Transactions (BEST) internet applications website
project.
• Assisted in evaluating and deploying RSW’s e-Tester - automated testing tool - for QTC department.
Used tool to produce repeatable test suite for both BEST and Service.com projects. Suite integrated into
QTC’s Regression Test System.
• (Systems/software used: CardPac, VisionPlus, ISPF, TSO, OMCS, MS-Access, Word, Excel, Project,
RSW’s e-Test, HTML, HTTPS, Windows 95, 98 and NT, Visual Basic for Applications))

(06/00) GECFA – Project Management Office (QTC) Melbourne
Test Manager – QTC/PMO - Various Projects

• Managed and worked on various test projects – Automated script for removing redundant block codes
from customer accounts – Constructed GUI interface system for Helpdesk with automated [robot] scripts
performing LAN, Lotus Notes and Remote System access maintenance (in MS-Access and QA Run) –
Constructed automated script extracting a series of financial fields from mainframe OMCS output reports
to generate ‘Balancing’ program in MC-Access to help ‘balance’ the VisionPlus system – Designed
similar script for mainframe reports download to LAN
• Managed team of 5 testers in multi-phased project merging two versions (Avco’s and GECFA’s) at both
the code and data level of the mainframe cards processing system – VisionPlus. Produced Master Test
Plan and Test Schedule (for all phases), coordinated publishing Detailed Test Plans and Test Results
Report (7 months).
• Concurrently led team of 2 system testers on CardPac Annual Percentage Rate (APR) increase project (6
weeks).
• Concurrently led team of 2 system testers on Mastercard Compliance Release Ver. 01/00 (3 weeks).
• Concurrently led team of 3 system testers on VisionPlus Buyers Edge Annual Percentage Rate (APR)
increase project (5 weeks)
• (Systems/software used: CardPac, VisionPlus, ISPF, TSO, OMCS, MS-Access, Word, Excel, Project,
Compuware’s QADirector, QARun, QA Hiperstation (and Hiperstation+), File-Aid RDX, Data Ager,
File-Aid Compare, Windows 95, 98 and NT, Visual Basic for Applications (VBA))

01/00 GECFA – Project Management Office (QTC) Melbourne
Test Consultant – Quality Test Centre

• Assisted with building Production Verification Test System (PVT) for Y2K event, developed test
infrastructure procedures, high level infrastructure plan for portable Quality Test Centre, compiled White
Paper on Test Infrastructure within GECFA, enhanced automated test tools and processes, enhanced test
management systems for test users and reporting back-end for test execution and results management,
consulted to AVCO on integration project, consulted to Business Analysis on CSM project
(Systems/software used: CardPac, VisionPlus, ISPF, TSO, OMCS, MS-Access, Word, Excel, Project,
Compuware’s QA Director, QA Run, QA Hiperstation, File-Aid RDX, Data Ager, File-Aid Compare,
Windows NT, Visual Basic for Applications (VBA))

10/99 GECFA – Systems and Technology (QTC) Melbourne
Lead Test Coordinator – October Project

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Resume: Mick Grigg
Phone: 0419557390

• Managed team of 15 testers in functional release of CardPac and VisionPlus card processing systems and
interfaces, used automated, repeatable Regression Test Suite (RTS) for CardPac and VisionPlus,
successfully prototyped test infrastructure developed during Y2K Project in parallel development
environment, enhanced automated test tool deployment and test management systems, liaised with
Business Analysis team on test progress, began work on prototype Production Verification test System,
consulted to SDI (SDLC) project on test initiatives and processes, and QTC Test System
(Systems/software used: CardPac, VisionPlus, ISPF, TSO, OMCS, MS-Access, Word, Excel, Project,
Compuware’s QA Director, QA Run, QA Hiperstation, File-Aid RDX, Data Ager, File-Aid Compare,
Windows NT, Visual Basic for Applications (VBA))

02/99 GECFA – Systems and Technology Melbourne
Test Coordinator – Y2K Project

• Managed team of 24 testers in building automated, repeatable Regression Test Suite (RTS) for CardPac
and VisionPlus card processing systems, internal interfaces, developed test infrastructure based on
business function model for S&T Technology Solutions, deployed automated test tools, developed test
management systems for test users and reporting back-end for test execution and results management,
consulted to Client/Server and External Interface test teams (Systems/software used: CardPac, MS-
Access, Word, Excel, Project, Compuware’s QA Director, QA Run, QA Hiperstation, File-Aid RDX,
Data Ager, File-Aid Compare, Comparex, Windows NT)

Lead System Tester – Y2K Project (CardPac)

• Acceptance and system test Y2K upgrade to the CardPac mainframe card processing system, managed
team of 12 testers in building automated, repeatable Regression Test Suite (RTS), developed test
infrastructure for S&T Technology Solutions, deployed automated test tools, developed test management
systems for test users and reporting back-end for test execution and results management
(Systems/software used: CardPac, MS-Access, Word, Excel, Project, Compuware’s QA Director, QA
Run, QA Hiperstation, File-Aid RDX, Data Ager, File-Aid Compare, Comparex, Windows NT)

Lead System Tester – PEGA

• Acceptance and system test upgrades to the GUI PEGA frontware system to the CardPac mainframe card
processing system, led small team of (3) business testers on 15 upgrades to PEGA, setup test
infrastructure for GUI systems within GECFA, developed test scripts, plans, and test strategies, liaised
with Business and Workflow Analysts, developed Problem Management system and process for S&T
department (Systems/software used: Windows 95, PEGA, Ms-Word, Excel, Access, Lotus Notes,
CardPac, GEXT, PEGA-Ace workflow language)

02/96 Telstra – MCS Information Systems Melbourne
Development Analyst/Lead QA Tester (AO4)

• Led team of 8 staff in acceptance and system testing 21 (in total) upgrades to the MICA billing system,
including interfaces and related system databases; provided work instructions and functional
specification overview documents on new functionality to systems support, national trainers, and relevant
policy and procedure areas; introduced and maintained quality checkpoints within the SDLC for the
MICA project, beginning with business requirements through to user acceptance and systems support
(Systems/Software used: Time Share Options (TSO), ISPF, MS-Visual Basic, MS-Access, MS-
Powerpoint, Batch Work Station (BWS), Product Catalogue, Product Managers Workbench (PROM),
Princeton Softech’s Access for DB2, Compare for DB2, Move for DB2, CICS, Composer, Texas
Instruments’ IEF, Cobol (Batch), Job Control Language (JCL), Control-M, M-Queue, Texas middleware,

10

Resume: Mick Grigg
Phone: 0419557390

PIPES middleware, Intersolv’s PVCS Tracker, IBM’s TPNS)

11/95 IBM – MICA Development Team Melbourne
Lead System Tester (AO4)

• Led team of 6 people to System Test the MICA 1.12 Release. Reported to Development Manager Telstra
Mobilenet. Assisted with development and deployment of the GUI Product Catalogue system/database,
tasks included business requirements gathering, system specifications design, system and acceptance
testing. Assisted with development of automated TPNS functional, stress and volume (load) tests.

06/92 Telstra – MCS Information Systems Melbourne
Lead QA Tester (AO4)

• Acceptance and system test upgrades to the MICA billing system, including interfaces and related system
databases; provided work instructions and functional specification overview documents on new
functionality to systems support, national trainers, and relevant policy and procedure areas; introduced
and maintained quality checkpoints into the SDLC of the MICA project, beginning with business
requirements through to user acceptance and systems support (Systems/Software used: Time Share
Options (TSO), ISPF, MS-Visual Basic, MS-Access, MS-Powerpoint, Batch Work Station (BWS),
Product Catalogue, Product Managers Workbench (PROM), Princeton Softech’s Access for DB2,
Compare for DB2, Move for DB2, CICS, Composer, Texas Instruments’ IEF, Cobol (Batch), Job Control
Language (JCL), Control-M, M-Queue, Texas middleware, PIPES middleware, Intersolv’s PVCS
Tracker)

11/90 - 06/92 Telstra – MCS Information Systems Melbourne
Service Officer (AO3)

• Resolution of customer disputes, network faults, network coverage testing, exchange interface testing,
mobile phone testing, process improvement projects (Systems/software used: MICA, AOM, RACE,
ISPF, Digital and Analogue RAM, XtreeNet, ABC Flowcharter)
• Credit management tasks, debt collection and handling, service and account reconciliation, dispute
resolution, service suspension and deactivation, liaison with Information Services on reporting
requirements, compile Business Requirements, liaison with CRL (formerly CRAA), fraud detection and
escalation (Systems/software used: CABS, FLEXCABS)
• Supervised 16 customer service representatives; daily management reports, phone statistics, performance
reviews
• Service activation of Telstra customers in New Zealand, Hong Kong, Singapore, USA and Malaysia.
Began process strategies with Marketing and international carriers (System/software used: MS-Project)

Professional Training
2005-7
Refresher – Mercury’s Winrunner
Refresher – LoadRunner 7.8
Refresher – Performance Centre 8.1 (including VuGen)
Refresher – Mercury’s Quality Centre 8.1

2004
Compuware – Testpartner
QALoad refresher with Citrix and Java protocals
Mercury’s Quality Centre (7.8) – including Administrators Module
11/03 Compuware Corporation Melbourne
QALoad (Technical) – 2 day course

11

Resume: Mick Grigg
Phone: 0419557390

TrackRecord (Technical) – 1 day course
Application Vantage – 1 day course
03/02 Flash Foundation Melbourne
Flash 6 MX – ½ day course
01/01 Flash Foundation Melbourne
Flash 5 – ½ day course
06/00 GECFA – Service Central Melbourne
HTML/ASP Authoring and Publishing – ½ day course
Xpediter Plus – ½ day course
File-AID – ½ day course (refresher)
QA Hiperstation Plus – 1 day course
QA Hiperstation – 3 day course
QA Run – 3 day course
QA Director – 3 day course
File-AID RDX – 1 day course
File-AID Data Ager – 1 day course
07/97 Simsion Bowles and Associates Melbourne
Advanced Data Modeling – 2 day course
06/97 Simsion Bowles and Associates Melbourne
Practical Data Modeling – 1 day course
03/97 Consultancy Workshop – Geoff Quentin Melbourne
Quality Acceptance Workshop – 3 day course
06/96 Consultancy Workshop – Geoff Quentin Melbourne
Acceptance Testing – Overview – 1 day course
05/96 ASI Security Support Melbourne
Application Security Infrastructure (ASI) – 2 day course
03/96 RMIT – Computer Science Department Melbourne
Introduction to Algorithms – 1 semester P/T
07/95 RMIT - Technisearch Melbourne
Introduction to MS-Access (Ver 2.0)
06/95 Telstra Learning Melbourne
Integrated Systems Programming Facility (ISPF) – 5 day course
04/95 RMIT – Technisearch Melbourne
Visual Basic Programming – (Ver 3.0) – 5 day course
09/94 MCS Course Melbourne
GSM Network Operations – 1 day course
Messagebank – 2 days
05/94 Mast Consultants Melbourne
Business Development Writing Skills – 5 day course
Quality Adviser Development Program – 5 day course
Mobiles Integrated Customer Accounts (MICA) – 5 day course

12

Resume: Mick Grigg
Phone: 0419557390

Conducting Job Reviews – 1 day course
11/93 Mt Eliza Business School Melbourne
TQM Supervisor’s Course – 5 day course
06/93 Swinburne University of Technology Melbourne
Bachelor of Arts (Psychology/Literature) - Completed 3 yrs f/t
04/93 Mt Eliza Business School Melbourne
TQM Introduction – 1 day course
02/93 Franklin Collins Melbourne
Microsoft Excel (Ver 4.0) – Introduction – 1 day course
10/86 Maitland TAFE, N.S.W
PC Hardware, Installation and Maintenance Course – 18 week course P/T
08/85 Maitland TAFE, N.S.W
Introduction to Microcomputers – 18 week course P/T

13

Resume: Senior Test Manager with 20+ Years Experience

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