1. Soft Skills
 It refer to the cluster of personality traits,
social graces, and personal qualities that
makes someone a good employee
 Soft skills are intrapersonal and
interpersonal skills that determine a
persons ability to adapt and fit in a social
structure

2. Why is Soft Skills Training Required?
• To Handle Interpersonal Relations
• To Take Appropriate Decisions
• To Communicate Effectively
• To have good Impression and Impact to Gain
Professional Development

3. Common soft skills
• Strong work ethic
• Positive attitude
• Good communication skills
• Time management abilities
• Problem-solving skills
• Acting as a team player
• Self-confidence
• Ability to accept and learn from criticism
• Flexibility/adaptability
• Working well under pressure

4. Work Ethics
Professionalism
Professionalism is defined by
o who you are (inner character),
o what you do(behavior exhibited) and
o how others perceive you (image projected).
Appearance
Teamwork
Attendance
Character
Respect Co-operation
Productivity
Attitude

5. Work Ethics Classification
• Work ethics have two types:
1. Personal (i.e. Sincerity, respect for the job,
regularity, punctuality, seriousness)
2. Specific to a work situation –
Keeping certain information confidential ,
Maintaining cordial relation with clients and
agencies ,
 Being prepared to take up new tasks

6. Positive Attitude
• Demonstrating a positive attitude
• Appearing self confident
• Having realistic expectations for self

7. Body Language
Body language means:
• How you stand
• How you move
• How you appear to people
• How you look at people
• How you sound.

8. • How you stand
 Stand straight.
 Stand on both legs.
 Don't lean against anything.
• Stand where everyone can see you.
Face the audience directly.
 Don't obstruct the foils.
• Stand by the screen when pointing to foils.
• Stand away from it when talking about them.

9. • How you move
Avoid nervous movements.
Don't walk up and down.
Keep your hands down except for gestures.
Don't fidget, scratch, jiggle your legs, etc.
Use gestures for emphasis.
Practice appropriate gestures.
Don't overdo it.
Avoid arm-waving.

10. • Look energetic
Why?
Energy holds people's attention. Lack of energy puts people to sleep.
How?
 Stand straight.
 Put energy into your eyes, voice, and movements.
• Look relaxed
 If you relax people will have more confidence in you.
 If you are not relaxed people cannot focus on the content
How?
 Smile.
 Make it informal.
 Use humor-enjoy yourself!
 Slow down.
 Breathe slowly.
 Let your arms hang loose.
 Don't make nervous movements

11. Good Communication Skills
We must always treat others as we would like others to
treat us
Verbal or nonverbal must be clear
To the point
Empathetic

12. COMMUNICATION PROCESS

13. Time Management
“The way you manage your time can influence the type of day
that you will have”
Cutting Things Short
1. “I’m in the middle of something now…”
2. Start with “I only have 5 minutes” – you can always extend
this
3. Stand up, stroll to the door, complement, thank, shake hands
4. Clock-watching

14. Trigger Questions
When using time management to plan your day, ask
yourself a few key questions:
• What is the goal I’m trying to accomplish?
• What is the deadline for that goal?
• What are the outcomes of not achieving this
deadline?

15. -Crisis
-Pressing Issues
-Deadlines
-Meetings
-Preparation
-Planning
-Prevention
-Relationship
-Interruptions
-Some mail
-Many Popular Activities
-Trivia
-Some Phone Calls
-Excessive TV/Games
-Time wasters
Urgent Not Urgent
ImportantNotImportant
Time Management Matrix

16. Problem-solving skills
Be proactive
Begin with the end in mind
Put first things first
Think win/win
Seek first to be understanding, then to be understood
Synergize
Sharpen the saw

17. Acting as a Team Player
Qualities of a Team Player
Demonstrate Reliability Communicate Constructively
Listens Actively Participates Actively
Shares Openly and Willingly Cooperates and Help
Exhibits Flexibility Commitment
Works as a Problem-Solver Treats others respectfully
A Team Player is a reliable person, someone you can count on, he gets
work done and does his fair share to work hard and meet commitments

18. Self Confidence
• Be patient with yourself
• Find a mentor
• Be open to new Ideas
• Be positive
• Never Accept the Un-acceptable
• Be well groomed
• Cherish your accomplishments
Believe in yourself and others will too…

19. Ability to Accept
and Learn from Criticism
Accepting criticism gracefully can be done in
four steps:
1. Listen openly
2. Consider the source
3. Discuss the feedback
4. Measure the results Create Goals
Listen
Laugh
Focus on
Strengths
Reflect on
Conversation
Welcome
Failure
Ask
Questions

20. Flexibility/ Adaptability
Are you able to adapt to new situations and challenges? Will you embrace change
and be open to new ideas?
Face The Loss-
Define and acknowledge what is over and what is not. Honor those feelings of loss.
Identify Opportunities-
Identify the positives for yourself and the company, and then set your focus on them
Engage Sooner, Rather than Later-
Jump on the bandwagon early. Those who engage sooner, rather than later, will be
noticed and remembered
Take Initiatives-
Acquire new skills and knowledge that change necessitates. Read, take classes and
seek opportunities to learn on the job
Share-
Share with colleagues why the sudden change presents opportunities. Support peers
by exploring with them ways that they can benefit from the change and help them
take advantage of potential opportunities

21. Working well under pressure
Complete Tasks.
Try to finish one task first before starting on the next
one. Starting on different tasks without getting
anything done will only make you miss deadlines.
When you have a list of things to do, you’ll be able
to focus more on important things.
Relax.
Getting stressed out will only make you
panic more. Don’t push yourself to finish
your work if you’re too tired. Give yourself
time to rest. Deep breathing exercises
are effective in releasing tension in your
body. This also clears your mind so you
can think and concentrate better

22. Or email at sakshiserene@gmail.com
For further Information or in
need of a trainer contact
Ms. Sakshi via Slideshare or
below mentioned email id.
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