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A call center is all about 
talking and making 
calls 
CRM For Call Center : How to Handle Inquiries In Call Center
Challenges of Call Center Process 
1. How to handle agent First Time Query Resolution? 
2. How to Use efficiently agent lo...
Benefits of CRM for Call Center 
CRM For Call Center : How to Handle Inquiries In Call Center
Quick access to 
customer’s profile and 
entire interactions 
CRM For Call Center : How to Handle Inquiries In Call Center
Save time and increase efficiency 
No duplicate information, no confusion 
CRM For Call Center : How to Handle Inquiries I...
Call routing facility 
Manage auto response 
Auto call back 
Capture call log Information 
CRM For Call Center : How to Ha...
Multiple channel to get 
notifications like Emails and SMS alerts 
CRM For Call Center : How to Handle Inquiries In Call C...
Get 
comprehensive view 
pending task on 
dashboard 
CRM For Call Center : How to Handle Inquiries In Call Center
Track / Monitor 
Issue resolve time and 
manage SLAs 
CRM For Call Center : How to Handle Inquiries In Call Center
Set Automatic 
Reminders for task 
and activities. 
To provide exceptional customer service time delivery is must. 
CRM Fo...
SalesBabu CRM for Call Centers 
specially designed to Manage and Maintain daily transaction & 
communication record with t...
CRM For Call Center : How to Handle Inquiries In Call Center
SalesBabu CRM 
CRM For Call Center : How to Handle Inquiries In Call Center
Call Center CRM - Contact Center CRM | SalesBabu
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Call Center CRM - Contact Center CRM | SalesBabu

SalesBabu CRM for Call Centers specially designed to Manage and Maintain daily transaction & communication record with the customers and enables sales, marketing and calling staff to manage entire customer database on single computer screen. It can streamline entire Call Centers processes and call center agent can update and retrieve the data easily which maintain cordial customer relationship with Clients and enable them to provide Best and Fast services to Clients. CRM for call centers can be integrate with the dialers or virtual cloud telephony systems, and enable call centers to identify inbound callers and allow making outbound calls from single platform

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Call Center CRM - Contact Center CRM | SalesBabu

  1. 1. A call center is all about talking and making calls CRM For Call Center : How to Handle Inquiries In Call Center
  2. 2. Challenges of Call Center Process 1. How to handle agent First Time Query Resolution? 2. How to Use efficiently agent login periods? 3. How to Increase Agent Average Handling Time? 4. How to do agent call monitoring? 5. How to set Quality Monitoring Parameters? 6. How to Maintain Service Level Agreement? 7. How to check Agent Call Accuracy Rate? 8. How get Task Reminder on Single Screen? 9. How to improve TAT -Turn Around Time solution parameter? 10. How to Manage KPI’s? 11. How to increase Loyalty and enhance relationship? CRM For Call Center : How to Handle Inquiries In Call Center
  3. 3. Benefits of CRM for Call Center CRM For Call Center : How to Handle Inquiries In Call Center
  4. 4. Quick access to customer’s profile and entire interactions CRM For Call Center : How to Handle Inquiries In Call Center
  5. 5. Save time and increase efficiency No duplicate information, no confusion CRM For Call Center : How to Handle Inquiries In Call Center
  6. 6. Call routing facility Manage auto response Auto call back Capture call log Information CRM For Call Center : How to Handle Inquiries In Call Center
  7. 7. Multiple channel to get notifications like Emails and SMS alerts CRM For Call Center : How to Handle Inquiries In Call Center
  8. 8. Get comprehensive view pending task on dashboard CRM For Call Center : How to Handle Inquiries In Call Center
  9. 9. Track / Monitor Issue resolve time and manage SLAs CRM For Call Center : How to Handle Inquiries In Call Center
  10. 10. Set Automatic Reminders for task and activities. To provide exceptional customer service time delivery is must. CRM For Call Center : How to Handle Inquiries In Call Center
  11. 11. SalesBabu CRM for Call Centers specially designed to Manage and Maintain daily transaction & communication record with the customers and enables sales, marketing and calling staff to manage entire customer database on single computer screen. CRM For Call Center : How to Handle Inquiries In Call Center
  12. 12. CRM For Call Center : How to Handle Inquiries In Call Center
  13. 13. SalesBabu CRM CRM For Call Center : How to Handle Inquiries In Call Center

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