Resume

1. Resume
SAMEER ANAND MALLICK
WZ 13/1 Second Floor, Street No – 18
Krishna Park Extension Tilak Nagar
New Delhi 110018
Mobile No: +91-9958337849
Sam.mallick86@gmail.com
OBJECTIVE:
Seeking a challenging growth oriented opportunity, where I can utilize my skills, put forward a
conscious effort, investing time and energy in the team spirit, to meet the challenges and rise with
and for the organization.
KEY SKILLS:
• Team Player
• Strategic, creative and analytical thinking
• Ability to meet multiple deadlines and multitask
Software Skills
Expertise in MS office (Excel) and Power Point
Tools Experience
Lotus Notes, TBA, Seibel, SAP, SAP CRM, Advance Table Editor (ATE)
ACADEMIC QUALIFICATION:
 2008: B.COM (P) from Delhi University Correspondence, Delhi
 2004: Class 12th with 68%
 2002: Class 10th with 63%
 Pursuing Supply Chain Management Certification from International Academy for Certification &
Training.

2. ORGANIZATIONAL EXPERIENCE:
 Agilent Technologies: Customer service coordinator : Aug’13 till date
Agilent Technologies: Working as ICA-Career for the Installation, Part ordering and invoicing of US
and Latin America region.
Key Responsibilities:
 Installation :
 Review of new orders and checking eligibility for Agilent FSE
 Creating service order and routing calls to Scheduling Coordinator
 Tracking of Orders shipped
 Coordinating with FSE for smooth Installation of Agilent products
 Providing additional information to Customers if required
 Closure of Service orders once the services are delivered.
 Parts Ordering:
 Creating and Processing Service orders for Parts team via Email and Phone call.
 Analyzing Customer Contracts, Warranty, Bench and trade for parts required for
Service.
 Checking inventory database worldwide and placing orders accordingly.
 Generating Purchase Orders in CRMand releasing the same to Warehouse for
shipment.
 Tracking and follow up with FSE and Logistic department for priority delivery.
 Updating customer with Order confirmation of Pricing, delivery dates and mode of
shipment.
 Proactive follow for smooth delivery of Parts to FSE’s.
 Arranging return of defective or wrong parts shipped to warehouse.
 Managing WIP inventory with the help of warehouse team
 Invoicing:
 Invoice services bought along with Instruments for US, Canada, Puerto Rico, Brazil &
Mexico.
 Tracking services due and schedule with Scheduling coordinator, FSE’s and DM’s.
 Maintaining database for all orders not yet invoiced
 Follow ups for Invoicing with FSE and DM’s.
 Timely invoicing of orders once Services orders are closed.
 Additional Responsibilities:
 Auditor for Installation team
 Regular audits and sharing feedback with Team members
 Identifying areas of improvements to bring down Error percentage
 Maintaining SOP’s and updating them with new updates regularly.
 ISO Audits : Maintains database for AFO-CSO documents for external audits

3.  MRS Access : Super user for MRS, Race/Clairvoyance and LSCA portal access
 Training and mentoring new Joiners.
 AON Hewitt: Team member: Feb’2012 to July’2013
Key Responsibilities:
 Managing pension accounts for US employees for different companies
 In depth analysis of Personalize Communication Statements, Death Overpayment, Death
Match, Death Processing and Payment setup for Beneficiaries
 Making Blueprints for Maestro’s, Handovers and Volume tracking of monthly work
 Mentoring new joiners and provided trainings to inter-location team for auditing process to
maintain 100% accuracy
 Email communication on new transitions and work allocation
 Creating Standard Operating Procedure
ACHIEVEMENTS:
 Rewarded with Performer of the year award in 2012
 Received ‘Tier 1 Award’ for Q1’13.
 Star Award for Q1’15.
 3 Lean ideas submission
PROJECTs:
 MAESTRO PROJECT: Worked on Macro enabled project for identifying TAT miss opportunities
 Thank You Letter: Sending complete Order information to End Customer directly.
 SAP CRM: Pilot Team member for Agilent in its Global network to Work on SAP CRM
transition.
PERSONAL DETAILS:
Date of Birth : 1st October 1986.
Marital Status : Single
Nationality : Indian
Languages : English & Hindi
Hobbies : Singing, Photography & Reading Novels.
Strengths : Optimistic, Result-Oriented and Dedicated towards work
DECLARATION:

4. I certify that the information furnished above is correct and complete to the best of my knowledge
and belief.