1. PORTFOLIO
SATU MIETTINEN
h0p://www.satumie=nen.com
h0p://www.servicedesignthinking.com
Miettinen, Satu and Koivisto, Mikko (Eds.):
Designing Services with Innovative Methods.
Publication series University of Art and Design
Helsinki B 93. Kuopio Academy of Design.
Taitemia Publication Series 33. Otava. Keuruu.
2009
http://www.ellibs.com/fi/book/9789525018424

2. EXPERIENCING WELL‐BEING: NEW SERVICE PLATFORMS AND
USER INTERFACES FOR LEISURE AND WELL‐BEING 2008‐2010
Working as a research lead and project manager in a
research project funded by TEKES (Finnish Funding
Agency for InnovaYon and Technology)
Project goals were:
a) Create new service pla[orms and user interface
concepts that uYlize new technologies
b) Create a service development model for the area of
well being
c) Produce technological and service soluYons for
accessible leisure and tourism
Research funding: 170 000 €
Project partners:
NOKIA Oyj h0p://www.nokia.com
VTT h0p://www.v0.fi
HUDLE Oy h0p://www.hudle.com
Kuopio InnovaYon
h0p://www.kuopioinnovaYon.fi
Finnish AssociaYon for RehabilitaYon (FARR)
h0p://www.kunnonpaikka.fi
Experience prototyping and
concept development for Hudle
mobile marketing service
for Kuopio tourism, service
launch summer 2010:
http://www.kuopioinfo.fi/finnish/
perussivut/tapahtumat/
tapahtumat.php
Pictures and concept:
Olli Happonen

3. EXPERIENCING WELL‐BEING: NEW SERVICE PLATFORMS AND
USER INTERFACES FOR LEISURE AND WELL‐BEING 2008‐2010
Co‐creaYon workshop with users, concept design for
children’s outdoor’s safari
Developing children’s wellbeing services and products
for FARR
Pictures and concept: Niina TalaslahY
Developing new service experience for Cumulus Hotel lobby
Pictures and concept: Anette Hiltunen

4. EXPERIENCING WELL‐BEING: NEW SERVICE PLATFORMS AND
USER INTERFACES FOR LEISURE AND WELL‐BEING 2008‐2010
• FacilitaYng NOKIA workshop at Bagalore
satellite studio in India
• Teaching design based scenario work and
future studies methods for the workshop
parYcipants of the ShrisY School of
Design, Art and Technology School
h0p://srishY.ac.in/
Pictures from the fieldwork and the class

5. HITAUS ‐ service design project with Nilsiä city and
Tahko24 2008
• Member of the project
steering group
• Goal was to design a new service
product for winter season of the ski
resort
• Project lead for service concepYng
and experience prototyping
Service scenario for a new winter service produt for
Tahko, h0p://www.tahko.com
Pictures and concept: Kuopio Academy of Design
Picture from a service product launch at Tahko ski resort: snow
experience with music, fire and silence produced with the Kuopio
Design Academy, http://www.tahko24h.fi/ and http://www.nilsia.fi
Photo: Kari Ikonen

6. Service Design for Elderly: New ways of service
producYon 2010‐2013
Working as Research Lead and Project
Manager in a research project funded by
TEKES (Finnish Funding Agency for
InnovaYon and Technology)
Project goals are:
a) Create new services/service producYon models to
support independed living of the elderly and the
handicapped elderly
b) Create new services/service producYon models for
rehabilitaYon of the elderly
c) Create new services/service producYon models for
the assisted living of elderly
Research funding: 201000 €
Co-creation with the elderly at Viretori
Project partners:
the Finnish Association of Regional Authorities http://www.kunnat.net/
Kuopio University Hospital http://www.kys.fi
the City of Kuopio http://www.kuopio.fi
Kuopio Evangelical Lutheran Parish http://www.evl.fi
the Association of Kuopio Handicapped
http://www.savokarjalaninvalidit.net/
Alina Hoivatiimi Oy http://www.alinahoivatiimi.fi/

7. ”Lost in Katutura” –
capacity building project in
Namibia 2010
• Working as a project lead for Lost in Katutura –
project
• Goal of the project is to develop capaciYes in
the areas of design
• Running a social media workshop with
Penduka:
h0p://pendukasocialmedia.blogspot.com
Workshop poster:
Niina Turtola

8. Service Design Network Conference in Berlin
11.‐14.10.2010
Working as a planning committe member for SDN
Conference in Berlin. Participating both in tutoring
a student workshop with T-labs and co-ordinating
a workshop on Public Services
with Sylvain Cotton (servicedesign.lu),
Jussi Sorsimo (Culminatum) and Toke Stub Barter
(Copenhagen Innovation lab).
Tutoring a student workshop for the T-labs (Deutche
Telekom)

9. Developing new services for diabetes paYents
at Cape Peninsula University of Technology
INDEHELA (Informatics Development for
Health in Africa), http://www.uku.fi/indehela
is a long term North-South-South partnership
in research, development and education to
improve healthcare services in Africa
through the development of appropriate
organizational information systems.
Goals of the service design workshop at the
Cape Peninsula University of in February
2010 were to teach service design methods,
participate the users in the service
development and develop new solution for
home-based care of type two diabetes.
Sofia, Muniba and Anton working with community
mapping

10. SERVICE DESIGN NETWORK CONFERENCE AMSTERDAM
24.‐26.11.298: GET WELL SOON WORKSHOP
Workshop leaders: Kuopio Academy of Design, Finland and
thinkpublic, UK
Target group: industry, Service Designers and those interested
deepening their knowledge in this field
short descripWon:
This Workshop focuses on new ways to design health/public
services. We’ll engage the workshop parWcipants in co‐
creaWon process where they and their services will get beZer!
Workshop aimes: Understanding of the complex issues to be
considered when designing health service, to get parWcipants
designing innovaWve soluWons to individuals' needs outside
exisWng health services and to design imaginaWve new
soluWons to key social challenges
Workshop methods: User centered design methods (co‐
creaWon, personas)
PHOTOS OF THE WORKSHOP:
hZp://www.flickr.com/thinkpublic
Paul Thurston thinkpublic
Ivo Gormley thinkpublic
Satu Mieanen Kuopio Academy of Design
Mikko Koivisto Ego Beta
SDN Workshop 2008: Get Well Soon, Health and Wellbeing thinkpublic / Kuopio Academy of Design

11. CADIP WORKSHOP, Centro Avanzado de Diseño e Innovación de
Productos, Universidad Metropolitana de Chile 2008
Lectures and consultancy of the
CAPID Chimparongo product
design and innovaYon project
‐ Project start‐up workshop with
CADIP team in Chimbarongo
(SME companies working with
willow producYon)
‐ Lectures at UTEM
‐ Project co‐operaYon on the
development of mobile learning
pla[orm
h0p://www.cadip.cl/
Picture from Chimbarongo fieldwork visit

12. DESIGNING THE CREATIVE TOURISM EXPERIENCE ‐ A SERVICE DESIGN
PROCESS WITH THE NAMIBIAN CRAFTS PEOPLE
Doctoral Thesis at the University of Art and Design, Helsinki
in 2007

13. NOKIA ONLY PLANET &
AFRICAN DESIGN INSTITUTE 2007
‐ Consultancy in the co‐ordinaYon of
Nokia Only Planet Namibia
‐ Preliminary research and consept
design for Nokia African Design
InsYtute project
hZp://onlyplanet.nokia.com/php/public/
Pictures from Only Planet Namibia workshop

14. POTENTIALS‐PROJECTS 1 & 2, WORLD DESIGN RESEARCH GROUP
AT THE UNIVERSITY OF ART AND DESIGN HELSINKI 2006‐2007
Project co‐ordinaYon for PotenYals‐ Design
in the Field and Design Your AcYon
projects
‐ Social design research projects focusing
onpracYcal product development projects
with arYsans and design policy
development work in developing contries
‐ PotenYals team is internaYonal including
members from: Finland, Colombia,
Indonesia, Mexico, Brazil and Namibia.
Team has exhibiYons in Finland and
Namibia, 2 publicaYons and several
workshops. Goal of the project is to
develop theory and tools for social design
Pictures from PotenYals 1 & 2 exhibiYons

15. PAMBILI ASSOCIATION NAMIBIA 2005‐2007
Establishing Pambili AssociaYon with
Melanie Harteveld Becker. Pambili
AssociaYon promotes Namibian Crap
Design and MarkeYng
‐ Working as a markeYng director
‐ PromoYon of Namibian craps products
at FORMA and HABITARE tradefairs in
Finland
‐ Designing a webshop for the Pambili
products together with Designvector ky
‐ Product development workshops in
KaYma Mulilo with woodcarvers and
basketweavers as well as Ibenstein
felters
‐ Craps policy process for the City of
Windhoek
Pictures: Pambili collecYon for Forma trade fair
Basket weaving and woodcarving workshop in KaYma
Mulilo

16. CRAFTS ROUTE, EASTERN FINLAND 2003‐2005
Working as a project
manager for the South
Ostrobothnian Craps
AssociaYon
‐ Designing a craps travel
route for the region
‐ Producing funcYonal
souvenir products with
desiner arYsan partnership
‐ Organising training
‐ Working with craps and
tourism promoYon
hZp://www.taitoep.net/
Craps Route service developed during
the project
A new craps shop concept and linen
pa0ern developed during the project

17. AZERBAIJAN CULTURAL HERITAGE SUPPORT PROJECT 2004
‐ Working as a consultant in a
Cultural Heritage Support
‐ Working with Sheki ArYsan
AssociaYon with product
development
‐ MarkeYng Sheki Craps products
at FORMA tradefairs, exhibiYons,
through webshop and through
sales visits to retailers
hZp://web.worldbank.org/
external/projects/main?
menuPK=228443&theSitePK=4094
1&pagePK=233757&piPK=233763
&Supplierid=11954
Silk scarves developed during the projectHand weaving of a kno0ed silk carpet

18. EUROTEX‐ PROJECT, LAPLAND 1997‐1999
Working as a project co‐ordinator for
the Lappish Craps AssociaYon in
European Union pilot projects for
Cultural development and InnovaYon
‐ Developing products for texYle tourists
‐ Working with arYsans’ skills assessment
and development
‐ Working with promoYon of texYle
tourism
hZp://www.taitolappi.fi/
hZp://www.atlas‐euro.org/pages/content/
pgeurotex.htm
hZp://ec.europa.eu/regional_policy/
innovaWon/innovaWng/culture/081.htm Kaija Paltto’s ateljee, a Lappish craftswoman
developed a new tourism service related as a result of
the project