The Art of Giving Feedback Illustration by Krishna Kumar T

“ God grant me the serenity to accept the things I cannot change, the courage to change the things I can, And the wisdom to know the difference”

Constructive Feedback Positive Developmental Constructive feedback improves Interpersonal relationships Feedback must be honest , based on facts , observable behaviour Honesty promotes TRUST amongst groups Feedbacks are results of perceptions. Before giving the Feedback one needs to prepare. This helps to bring Adult to Adult conversation.

Two dimensions to feedback Challenge Support

Two dimensions to feedback High Challenge High support Low support Low Challenge “ Good, carry on, seems to be working ”

Two dimensions to feedback High Challenge High Support Low Support Low Challenge In passing, Unspecific, Dismissive

Two dimensions to feedback High Challenge High Support Low Support Low Challenge “ That was great, you’re obviously trying hard ”

Two dimensions to feedback High Challenge High Support Low Support Low Challenge Patronising, General, Safe

Two dimensions to feedback High Challenge High support Low support Low Challenge “ Well that could have been done better – why did you not focus more, early on..?”

Two dimensions to feedback High Challenge High support Low support Low Challenge Critical, Induces defensiveness, Paralysing

Two dimensions to feedback High Challenge High support Low support Low Challenge “ A good effort. I could see how you were drawing the feelings out – I wonder if you got to the crux of the matter…?”

Two dimensions to feedback High Challenge High Support Low Support Low Challenge Focused, Attentive, Threatening?

Making Changes What’s easy and what’s not Difficult Easy Job Skills Time & Work Management Knowledge Attitude Habits Personality Characteristics Source: Harvard Business Review

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