1. EXECUTIVE SUMMARY
Welfare of employee and his family members is an effective
advertisinga n d a l s o a m e t h o d o f b u y i n g t h e g r a t i t u d e a n d l o y a l t y o f e m
p l o y e e s . Employee welfare is a comprehensive term including various servi
c e s , benefits and facilities offered by the employer.The basic purpose of labour welfare is to enrich
the life of employees andkeep them happy and contented. Welfare facilities enable workers to have
aricher and more satisfying life. It raises the standard of living of workers byindirectly reducing the
burden on their pocket.W elfare means im proving, faring or doing well. It is a
comprehensiveterm, and refers to the physical, mental, moral and emotional well-being of an
individual. Further, the term welfare is a relative concept, relative in timeand space. It therefore,
varies from time to time, region to region and from country to country
Labour welfare is an important aspect in every organization with someadded
incentives which enable the work ers to lead a decent life. There
ares e v e r a l a g e n c i e s i n v o l v e d i n t h e l a b o u r w e l f a r e w o r k n a m e l y t h e c e n t r a l
governm ent, em ployer’s trade union and other social service organization.Welfare
services may broadly be classified into two categories:-1 ) I n t r a m u r a l 2 ) E x t r a m u r a l In
order to get the best out of a work er in the matter of production,working condition is
required to be improved to large extent. The work placeshould provide reasonable amenities for
the worker’s essential need.Today various m edical services like hospital, clinical and
dispensaryfacilities are provided by organizations not only to the employees but also totheir family
members. Normally welfare and recreational benefits includescanteens, housing,
transportation, education etc.Som e large organizations set up welfare organizations with a
view toprovide all types of welfare facilities at one centre and appointed welfarebenefits
continuously and effectively to all employees fairly.
W . C . L . N a g p u r a r e a h a s r e c o g n i z e d t h a t w e l f a r e o f e m p l o y e e s b y improving
their quality of life and their family’s well being in general will helpthrust to the objectives of
W .C.L. directly and indirectly thereby increasingand improving production and productivity.
This task is carried
on ceaselesslyb y i n v o l v i n g e m p l o y e e s , w o r k e r s , r e p r e s e n t a t i v e s a n d m a
n a g e m e n t representative.W . C . L . i s s p e n d i n g l o t s o f m o n e y o n t h e e m p l o y e e
w e l f a r e . W e l f a r e facilities provided by this organization are unique for all the employees. Theonly
difference is that the top level officers receive some additional facilitiesalong with routine one.W ith
the help of the project an attem pt is made to study the welfaremeasures provided to
em ployees, what is the procedure, time required forsanctioning welfare facilities and such
other basic policies of the organization.The study is based on the information collected from
respondents through questionnaire. The data analyzed is presented in the form of
grapha n d o n t h e b a s i s o f t h a t c o n c l u s i o n s a r e m a d e . A t l a s t t
h e r e q u i r e d suggestions are given.After analyzing the data it is found that the employees are
satisfied withthe welfare facilities provided to them by the area office W.C.L.
INTRODUCTIONLabour welfare:-
L a b o u r w e l f a r e w o r k a i m s a t p r o v i d i n g s u c h s e r v i c e f a c i l i t i e s a n d amenities
which enable the workers employed in an organization to performtheir work in healthy congenial
surrounding conductive to good health and high
morale.Labour welfare is a comprehensive term including various services,benefits and
facilities offered by the employer. Through such generous fringebenefits the employer m akes
life worth living for employees. The welfareamenities are extended in additional to
norm al wages and other economic rewards available to employees as per the legal
provisions.Welfare measures may also be provided by the government, trade unionsand non-
governm ent agencies in addition to the employer. “InternationalLabour Organization efforts
to make life worth living for workers” Accordingto the Oxford dictionary “Welfare is fundamentally an
attitude of mind on thepart of management influencing the method by which management activitiesare
undertaken.
Objectives of labour welfare activities:-
Following are the objectives of the voluntary labour welfare services byemployer-1)To win over
em ployees loyalty and increase their morale.2)To develop efficiency and productivity

2. am ong work ers.3)To reduce of threat of future governm ent intervention. 4 ) T o m a k e
r e c r u i t m e n t m o r e e f f e c t i v e . 5)To earn goodwill and enhance public
im age.6 ) T o b u i l d u p s t a b l e l a b o u r f o r c e t o r e d u c e l a b o u r
t u r n o v e r a n d absenteeism.
Importance of labour welfare activities:-
Labour welfare in India has a special significance as the constitutionprovides for the
prom otion of welfare of the labour for human conditions of work and securing to all workers.The
various welfare measures provided by the em ployee will haveimmediate im pact on the
health, physical and mental efficiency, alertness, morale and overall efficiency of the workers
and thereby contributing to thehighest productivity.Social security measure provided by employer will
act as a protection tothe workers. Labour welfare means activities designed for the promotion of the
economic, social and cultural well being of the employees. Labour welfareincludes both statutory as
well as non-statutory activities undertaken by theemployers, trade unions and both the central and
state governments for thephysical and mental development of the workers.Labour welfare enables
workers to have richer and more satisfying life. Itraises the standard of living of workers by indirectly
reducing the burden ontheir pocket. Welfare measures improve the physical and physiological
healthof the employees, which in turn enhance their efficiency and productivity.Labour welfare
prom otes a sense of belongings am ong the work ers,preventing them from
resorting to unhealthy
practices lik e absenteeism,l o b o u r u n r e s t s t r i k e , e t c . w e l f a r e w o r k i m p r o v e s t h e
r e l a t i o n s b e t w e e n employees and employers. It promotes a real change of heart and a
changeof outlook of the part of both the employers and employees.
Reasons for the labour welfare activities in India:-
1)Increase in efficiency of employees:
Labour welfare activities increases in efficiency of employees to work. These facilities
help in developing the feeling of dedication amongt h e m . D u e t o t h e i n c r e a s e i
n e f f i c i e n c y t h e p r o d u c t i o n a n d t h e productivity of the enterprise increase
considerably.
4
2)Helpful in reducing the state of poverty among employees:
Most of the work ers in our country are unable in providing for
basen e c e s s i t i e s f o r t h e m s e l v e s a n d t o t h e i r f a m i l y m e m b e r s . T h i s i s
because of the extreme poverty am ong Indian work ers. Provision
of l a b o u r w e l f a r e a c t i v i t i e s p l a y s a n i m p o r t a n t r o l e i n r e d u c i n g s u c h poverty
and in providing essential amenities to the workers.
3)Establishment of Organizational peace:
Labour welfare activities help in establishing sound relations betweenem ployees and employers.
W hen the employees of the organizationfeels that they are getting all the possible facilities and
the employersare very caring to them, then such good feeling increases enthusiasmamong
employees which will establish peace in the organization.
4)H elpfu l in reduci ng t he rate of ab se n teeis m
a n d l a b o u r turnover:
The rate of absenteeism and labour turnover is much higher in India asc o m p a r e d t o t h a t o f
d e v e l o p e d c o u n t r i e s o f t h e w o r l d . P r o v i s i o n o f labour welfare activities help in
reducing this because the workers feelthemselves well settled at one place.
CHAPTER- 2COMPANY PROFILEAbout Coal India Limited (CIL)

3. Coal India Limited (CIL) is a public sector organization. It is a centralgovernment undertaking
company. Before 1973 it was a private block andafter 1973 it was considered as a government sector
since its initializationwas done in this year.C o a l i s t h e b a c k b o n e o f e n e r g y
s e c u r i t y o f o u r n a t i o n a n d i t w i l l continue to occupy a dom inant position in the
decades to come on the energy scenario of India. CIL contributes 54 percent of coal to the
energyneeds of the nation and sky is the limit of increase in the demand of coal.Maintaining the
highest growth in coal production CIL cross 400 m illion tones mark in 2008-
09.C o a l p l a y s a v i t a l r o l e i n p o w e r g e n e r a t i o n , c o n s i d e r i n g t h i s a l l subsidiaries
of CIL are taking hard efforts to produce required quantity of coal. All should untidily work to fulfill the
demand of power. The Vidarbharegion has abundant reserves of coal that would try to fulfill the
demand.WCL depends on land to carry out its operations.CIL has 7-8 subsidiaries which are situated
in different states of India. Ithas 10 divisions which are also k nown as areas out of which 3
areas aresituated in Madhya Pradesh and 7 in Maharashtra. All these areas
look b e h i n d m i n i n g a c t i v i t i e s . C o a l p r o d u c t i o n i s t h e i m p o r t a n t s o u r c e o f ener
gy of this organization. Presently, there 10,122 employees working inthese 10 areas.
Coal India is playing a strategic role in the economy of the country
bym a k i n g d o m e s t i c i n d u s t r y c o m p e t i t i v e a t g l o b a l l e v e l . C I L h a s b e e n providing
50% to 60% cheaper coal in comparison to internationalm arket to power plants. Total requirem ents of
thermal power plants aremet by three different modes - Coal India, Captive Coal Blocks and
Import.India stands third in the world in the production of coal.
•
Highest production of coal in India is in Jharkhand.
6
•
In India, Thermal Coal Sector uses the maximum coal.
•
C o a l I n d i a L i m i t e d ( C I L ) h a s 8 3 % o f p a r t n e r s h i p i n w o r l d i n t h e production of
coal.
•
In India, Singrauli.Co.Company.Ltd (M.P) is the oldest coalp
roducing Government Company.
•
C o a l I n d i a i t s e l f d e c i d e s t h e c o a l r a t e p r o d u c e d b y C o a l I n d i a Limited.
•
In India, 70% of electricity is produced with the help of coal.
•
1 3 % o f c o a l i n t h e w o r l d i s p r o d u c e d b y t h e u n d e r g r o u n d c o a l mines.
•
India’s oldest coal area is Raniganj
India’s oldest coal area is Raniganj.
•
CIL operates 86 coal mines in Central India, feeds Power
Stationsl o c a t e d i n t h e s t a t e s o f M a h a r a s h t r a , M a d h y a P r a d e s h , G u j a r a t , U t t e
r P r a d e s h a n d H a r y a n a a p a r t f r o m m a n y o f t h e c o a l b a s e d industries.
HISTORY OF CIL:
1971/73: Nationalization of coal mines
in India.1 9 7 3 : C e n t r a l i z a t i o n o f C o a l M i n e s A u t h o r i t y L i m i t e d ( C M A L ) i n three
divisions East, West and Central.1 9 7 4 : C e n t r a l i z a t i o n o f h o l d i n g c o m p a n y
c o a l I n d i a l i m i t e d ( C I L ) six supporting companies. In west Western coalfieldlimited (WCL) was
established which has its coal areas inMaharashtra, Madhya Pradesh &
Orissa.1 9 8 6 : R e o r g a n i z a t i o n o f c o a l c o m p a n i e s u n d e r c o a l
I n d i a l i m i t e d . Thereafter coal mines of WCL in Madhya Pradesh (exceptChindwara and Baitul
Distt) and Orissa were considered inthe supporting company South Eastern Coalfield Limited(SECL).
Therefore, the coal areas of WCL weredecreased and remained only in Maharashtra and in
someparts of Madhya Pradesh.2 0 0 7 : W C L h a s i n c r e a s e d t h e p r o d u c t i o n o f
c o a l f r o m 2 1 m i l l i o n tonnes in 1985-86 to 43.51 million tonnes in 2007-08.

4. 2 0 0 7 : I n d i a n g o v e r n m e n t d e c l a r e d W C L a s a M I N I R A T N A Company.2 0 0 8
: C o a l p r o d u c t i o n , o f f t a k e , p r o d u c t i v i t y , s a l e s r e a l i z a t i o n a n d turnover during
the year reached a new peak the highestever in the history of the company.Concerted progress in
rationalizing manpower has resulted in reductionof manpower by 1439 between 2006-07 and 2007-08
inspite of productiongrowth of 0.300 mt. during the same period.Coal India Limited TypePublic sector
undertakingGovernment-
ownedF o u n
d e d 1 9
7 5 H e a d q u a r t e r s
K o l k a t a , W e s t B e n g a l K
e y p e o p l e P a r t h a S B h a t t a c h a r y y a , C h
a i r m a n I n d u s t r y C o
a l a n d l i g n i
t e ProductsCoal net income =▲INR 85.16 billion (2006)(USD 2.15
billion)E m p l o y e e s 4 9
2 0 0 0 ( 2 0 0 6 ) W
e b s i t e c o a l i n
d i a . n i c . i n Coal India Limite
d ( C I L ) i s a p u b l i c s e c t o r u n d e r t a k i n g o f t h e I n d i a n Governm ent. It is the
world's largest coal m iner [1]. It is owned entirely bythe Union Governm ent, under the
adm inistrative control of the Ministry of Coal. It is involved in coal mining and production
industry.C o a l I n d i a L i m i t e d w a s f o r m e d i n 1 9 7 5 a s a h o l d i n g c o m p a n y
w i t h f i v e subsidiaries:

Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)

Central Coalfields Limited (CCL) (Ranchi, Jharkhand)

W estern Coalfields Limited (W CL) www.westerncoal.gov.in(Nagpur
Eastern Coalfields Limited (ECL) (Asansol, West Bengal)

Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)
8

9. Several years later, three more subsidiaries were added:

Mahanadi Coalfields Limited (MCL) (Raulkela)

South Eastern Coalfields Limited (SECL) (Bilaspur)

North Eastern Coalfields Limited (NECL) (directly under control of coalIndia limited)

Northern Coalfields Limited, Singrauli (NCL,Singrauli)Coal India Ltd (CIL) will extract coal from 18
abandoned underground
mineso w n e d b y t h r e e o f i t s s u b s i d i a r i e s i n p a r t n e r s h i p w i t h p r i v a t e p
l a y e r s . Underground mining would be revived in 6 abandoned mines of Eas
t e r n Coalfields, 8 mines of Bharat Coking Coal, and 4 mines of Central Coalfields. These 18 mines
have an approximate reserve of 1,647 million tonnes of coal.C I L
c o n t r i b u t e s a r o u n d 8 5 % o f c o a l p r o d u c t i o n i n I n d i a ; i t i s t h e l a r g e s t company
in the World in terms of coal production. Employs nearly 4.25 Lakhpersons and is the largest
corporate employer in the country. It is one of thelargest Companies in the country, turnover being
around Rs. 386.31 billion in2007-08. It is one of the largest tax payers (Corporate Tax Rs.35.75
billion) in2007-08 and has paid Dividend of Rs17.054 Billion to the Govt. of India in2007-
08.
Mission of coal India
“The mission of coal India limited is to produce and market, the
plannedquality of coal and coal products efficiently and economically, with
d u e regard to safety, conservation and quality.”
ABOUT WESTERN COALFIELD LIMITED (WCL)
Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of Coal India Lim ited
(CIL) which is under administrative control of Ministry
of C o a l . T h e C o m p a n y i n c o r p o r a t e d u n d e r t h e C o m p a n i e s A c t , 1 9 5 6 h a s i t s r
egistered office at Coal Estate, Civil Lines, Nagpur–440001.
The Company has contributed about 9.5% of the national coal
productiond u r i n g 2 0 0 7 -
0 8 . I t h a s m i n i n g o p e r a t i o n s p r e a d o v e r t h e s t a t e s o f Mahara

10. shtra (in Nagpur, Chandrapur & Yeotmal Districts) and MadhyaP r a d
e s h ( i n B e t u l a n d C h h i n d
a w a r a D i s t r i c t s ) . The Company is a major source
of supplies of coal to the industries located inWestern India in the States of Maharashtra, Madhya
Pradesh, Gujrat and alsoin Southern India in the States of Andhra Pradesh, Tamil Nadu, Karnataka
andK e r a l a . A l a r g e n u m b e r s o f P o w e r H o u s e s u n d e r M a h a r a s h t r a , M a d h y a Pr
adesh, Gujrat, Karnataka, Punjab and Uttar Pradesh - Electricity Boards
arem ajor consumers of its coal along with cement, steel, chemical, fertilizer,paper and
brick Industries in these states.WCL as the highest corporate tax payer of Vidarbha region has
contributed tothe state exchequer during 2008-09 approx. Rs. 897 crores by way of royaltyand taxes
and approx. Rs. 438 crores as corporate tax.WCL a MINIRATNA Company (Government of India)
Nagpur based subsidiaryof Navratna Public Sector Undertaking- Coal India Limited, has posted a
heftyprofit of Rs. 516.12 crores on equity base of Rs. 297.10 crores as per auditedaccounts for the
year ended 31
st
March 2009.WCL has retained its flagship status among 7 coal producing subsidiaries of coal India
lim ited by recording highest percentage of achievem ent against target in OB removal, coal
off-take and 2
nd
highest in coal production.WCL received the award and gold medal for best corporate performance
on8
th
October 2009.WCL is one of the subsidiaries of coal India limited (CIL). Tree plantation on yearly
basis is being undertaken in and around the minesas per the availability of land and on the reclaimed
site and dead OB
dumps. T h e p l a n t a t i o n p l a y s v e r y i m p o r t a n t r o l e i n i m p r o v i n g t h e e n v i r o n m e n
t
10
around the villages in the vicinity of m ines. Species of plants planted are teak, siwan,
sisoo, casia, awala, imli, jamoon etc.
The pride of place Miniratna W CL
o c c u p i e s i n c o a l I n d i a i s b e c a u s e t h i s company has the finest of workers, supervisors
and executives ever ready torespond and race ahead of others in achieving the desired goal. No
challengeis insurmountable and no target is too high for such a team.WCL formally launched on 24
th
March 2008, Forward e-Auction scheme underthe new coal distribution policy of government of India.
The objective of thes c h e m e , i n t r o d u c e d f o r t h e f i r s t t i m e i n t h e c o u n t r y ,
i s t o h e l p g e n u i n e industrial consumers under power and other sectors that can source a part
of their requirement through this mode.After achieving the target of 1.11million tonnes additional coal
is produced int h e y e a r 2 0 0 7 -
0 8 . W i t h w o r k e r s s w e a t a n d t o i l & c o m m i t m e n t t o w a r d s progress, WCL team has to
its credit the best ever performance in the historyof the company during this year- highest coal
production, coal supplies to theconsumers, productivity and turnover, thereby earning estimated net
profitbefore tax of Rs.1176 crores substantially higher than the budgeted Rs.676crores and last year’s
Rs.1054 crores. The company is the highest corporatetaxpayer in the in Vidarbha region. The future
plan of the company is to maintain its present level of productionand increase it to 45 million tonnes
by:1 . O p e n i n g
new mines2.Mechanization, introduction of new technology suitable
t o t h e c o n d i t i o n s t o i n c r e a s e c a p a c i t y o f e x i s t i n g , o n g o i n g a n d f u t u r e project
s.3.Im proving efficiency of operations.In addition to 26 ongoing and future projects (22OC &
4UG), 34 moreprojects, (24OC & 10UG) are planned to be started in coming years. Of
11
these 34 projects 4 are already approved, 12 have been formulated and remaining 18 are
yet to be formulated.

11. Events celebrated:
Every year W CL’s Jankar W omen’s club celebrates International W omen’sday. On this
occasion all the members of this club help poor and needy byproviding food, clothes, fruits
and games & rides to small children. They alsohelp handicapped
people.Sports com petition, summer camps for children, blood donationc a m p s , h e a l t
h c h e c k u p c a m p s , s e m i n a r s o n s a f e t y , s c h o l a r s h i p s t o talented students,
independence day, republic day, worker’s day, nurses day,environment week, mining events, Hindi
rajbhasha week etc. are celebrated.
WCL AT A GLANCE:
Coal Mines (01.04.08) - 84(37OC, 42UG, 5MIXED)Coal washries - 1Manpower (01.04.08) -
64,199Productivity (2007-08) - 43.51 million tonnesOff take (2007-08) -
44.90 million tonnesOutput per man shift (2007-08) - 2.52 tonnesGross Turnover (business) -
5681 croresClear profit - 930 croresCapital investment (2007-08) -
2846 croresRoyalty & Tax to government - 757 croresCorporate Tax Payment -
509 croresAnnual investment - approx. 176 crores
12
LAST FIVE YEARS OF WCL
Y E A R S 0 3 - 0 4 0 4 -
0 5 0 5 - 0 6 0 6 -
0 7 0 7 - 0 8 0 8 - 0 9 Coal
Production(million
tones)3 9 . 5 3 4 1 . 4 1 4 3 . 2 0
4 3 . 2 1 4 3 . 5 1 4 3 . 0 3 Off
take(million
tones)3 9 . 2 0 4 0 . 3 2 4 1 . 7 5
4 2 . 1 7 4 4 . 9 0 4 4 . 9 8 Turnover
business(in
crores)3 8 8 2 4 5 0 5 4 9 8
6 5 0 1 2 5 6 8 1
-
Clear profit(in
crores)7 4 4 9 3 5 1 4
4 7 1 0 5 4 9 3 0
1 0 4 7 (budgeted)Corporate tax(in
crores)3 4 7 4 2 4 4
6 1 6 0 8 5 0
9
-
Royalty and taxpayment(in
crores)5 2 3 5 7 2 6
2 0 6 2 0 7 5
8
-
ABOUT NAGPUR AREA OFFICE WCL
Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies
inN a g p u r d i s t r i c t w h i c h i s l o c a t e d i n n o r t h s i d e o f N a g p u r c i t y . I t h
a s 9 underground (UG) mines and 2 opencast (OC) mines, located in the five sub-areas i.e.
Kamptee, Silewara, Pipla, Saoner and Gondegaon. Projects/mines of Nagpur area are located in the
three tahsils- Kamptee, Parsconi and Saonerof Nagpur district. Area head quarter (HQ) office
of Nagpur area is situated at Jaripatka, Nagpur.NAGPUR AREA comprises of the following projects/mines:
A.ONGOING PROJECTS/MINES:
i ) P i p l a U / G i i ) S i l e w a r a U
/ G i i i ) A B I n c l i n e U / G Silewara Sub-
Areai v ) S a o n e r U / G v ) P a t a n s
a o n g i U / G S a o n e r S u

12. b - A r e a v i ) K a m p t e e U G C o n v e r s i o n to
OCvii) Inder U/GKamptee Sub-
Areav i i i ) G o n d e g a o n O C G o
n d e g a o n S u b - A r e a
B.NEW PROJECTS:
i)
Adasa U/G of Saoner Sub-Area
ii)
Bhanegaon O/C of Silewara Sub-Area
iii)
Singhori O/C of Silewara Sub-Area
iv)
Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area
v)
Inder U/G to O/C of Kamptee Sub-Area
vi)
Gondegaon O/C (Extension) of Gondegaon Sub-AreaPresently there are 250 employees working in
Nagpur area office of WCL.In June 2007, Government has granted status of MINIRATNA to the
companyand now the motto of the c ompany is to achieve the status of a
NAVRATNAcompany in the days to come. In order to achieve this goal, the company hast o p u t
i n t h e i r b e s t e f f o r t s a n d w o r k a s o n e c o h e s i v e u n i t w i t h f o c u s e d attention on:-
1 ) S o u n d c o r p o r a t e G o v e r n a n c e 2)Tim ely completion of new projects and advance
planning for openingnew mines.
3)
Efficient utilization of all available resources with more trust on humanresource, the most precious
one.4)High priority to consumer satisfaction. 5 ) E c o n o m i z i n g c o s t a n d
M a x i m i z i n g p r o f i t a b i l i t y a s a t r u e c o m m e r c i a l organization.
14
6) Ac hie vin g hi gh s tandar ds o f s af et y of m en, m ater ial
a n d v i t a l installations.
7)
Diversification of activities and exploring new avenues as businessstrategy in the form
of joint ventures etc. The first quarter of 2008 had been of glorious achievementswhere targets were
surpassed and performance of the company in terms of achievements against assigned targets was
highest among all subsidiaries of Coal India. The credit of this, undoubtedly, goes to each one in WCL
family.(Workers, staff, officers, trade union leaders and directors) who are providingsound corporate
governance in achieving the organizational goal. There are 11 major departments in area
office named as:1 ) F i n a n c e d e p a r t m e n t 2 ) S a l e s a n d M a r k e t i n g
department3 ) P e r s o n n e l
d e p a r t m e n t 4 ) M i n i n g d e p a r t m e n t 5)Material management department
6 ) E x c a v a t i o n d e p a r t m e n t 7 ) C i v i l d e p a r t m e n t 8)E & M department
(Electrical &
M e c h a n i c a l ) 9 ) P l a n n i n g d e p a r t m e n t 10)Training department11)Security depa
rtmentOut of all these departments m ining is the m ain department of

13. thisorganization. Beside these there are also many m inor departments. The main and
basic facilities provided to the employees of area officeare: - medical, housing, education, community
development, etc.
MISSION
The mission of the company is to become a “NAVRATNA” company byachieving its target goal.
b) House rent allowances:The area office is providing house rent allowances to
theem ployees who are not using the housing facility provided by the company. Such
employees stay in the house of their choice by payingrent. For that they get HR allowance depending
on their basic. Thesepeople get some proportionate share of their basic as house
rentdecided by the company.
School Bus Facility:
The children of the employees who are studying inschools andcolleges gets school bus facility so that
they can reach totheirDestination properly.
Education facilities:
The talented students / children of the workingemployees
getscholarship for their performance. The company also providesloan for higher education. They also
motivate children byconducting competitions and by distributing prizes to them.Funds are also given
to the corporation school for the schoolbuilding and for the upliftment of the children.
Rehabilitation:
Company needs land for mines (where the coal ispresent) sothe land owners are requested to
hand over their land togovernment and in its place company provides job to one of the
familymember according to his/her qualification. Besides this they also getssome compensation
according to the government policies.
Sports and Cultural Activities:
Ever y year sports and other events are organized for
thee n j o y m e n t o f t h e w o r k e r a n d t h e i r f a m i l y m e m b e r s . C u l t u r a l activitie
s are also conducted on many occasions.
Funds for Community Development:
20
The company provides funds for the community developmentsuch as electricity, water supply, roads,
street lights etc…
Canteen:
A good and well maintained clean canteen facility is available atthe area office premises, for the
employees.
SC/ST PLANS:
Organization provides scholarship to children of employees of SC/ST. The percentage to avail
benefit is com paratively low thanthe open category. Also, the organization helps the
schools andlibrary which belongs to SC/ST’s.
Good working conditions:
The working conditions in the area office are excellent. Theenvironm ent is neat and clean. Lots
of greenery is present in the office premises such pleasant environment keeps employees
fit andfine.Besides these major facilities there are many more facilities likemini LTC and major LTC.
Plants are distributed to the employees inenvironm ent week ;
Ganesh Utsav, New Year, Independence day,republic day etc are celebrated for the
enjoyment of the employeeand his family.
Perks and allowance:
Common Perquisites:1 ) I n f r a s t r u c t u r e 2 ) L T C F a c i l i t y 3 ) S u b s i d i z e d
e l e c t r i c i t y Domestic & Residential:1 ) D o m e s t i c a s s i s t a n c e 2 ) E l e c t r i c i t y
allowance3 ) F u e l a l l o w a n c e Education
Allowance:1 ) S t u d y i n s c h o o l s 2 ) S t u d y i n c o l l e g e s

14. 21
3)Study in UG/PG Professional Institution4 ) H o s t e l
a l l o w a n c e 5)Professional development
a l l o w a n c e Transportation AllowancePersonal allowance etc.
Welfare programmes in Area Office WCL
1)Revenue W elfare
Budget T h e b u d g e t p r o p o s a l a s p e r A c t i o n P l a n i s p r e p a r e d b y t h e
A r e a Welfare Committees at Area Level and submitted to Welfare Deptt. fordeliberation in the
welfare board. The welfare board then examines theproposals areawise, headwise
and recommends for approval to thechairman welfare board and Director Finance and
CMD. Finally after approval the Rev. Welfare budget is communicated to the areas for
itsimplementations.2)Monitoring by the welfare board The welfare board visits the areas as
per the calendar prepared tom onitor the activities of the area and see the
im plem entation of the budget/expenditure. The welfare board interacts with the area
welfarecommittees at area level.
3)
15
th
August Awards The welfare board distributes the awards to the awardees on this dateevery year. The
proposals based on the norms prepared by the welfareb o a r d a r e c a l l e d f r o m t h e
areas. The
same is compiled by welfaredepartment and awardees list finalized by the
w e l f a r e b o a r d a n d approved by the chairman welfare board and CMD and the awards
ared i s t r i b u t e d o n t h e 1 5
th
August Independence day functions at W CLHead
quarter.4)W elfare Fortnight Inspection To improve the standard of living and quality of life, of
employees thewelfare board has formulated norms on all welfare activities for which
22
areawise/inter area competitions are
held at company level. At thea r e a l e v e l t h e I s t p h a s e I n t e r S u b A
r e a s w e l f a r e f o r t n i g h t l y com petitions are held. The IInd phase inspection
is conducted by
thew e l f a r e b o a r d . A f t e r t h e i n s p e c t i o n t h e r e s u l t i s c o m p i l e d a n d t h e p r i z e s
a r e d i s t r i b u t e d a t a g r a n d f u n c t i o n w h i c h i s g r a c e d b y t h e Hon’ble Coal Minister
5)
Areawise Union Representation (check off system every year) in the area welfare
committee The criteria has been prepared by the welfare board. Every year
basedo n t h e c h e c k o f f s y s t e m f i g u r e a n d t h e m a n p o w e r a s o n
¼ t h e calculations are work ed out on the basis of the approved criteria forwork ing
out the union representation in the area welfare comm ittee and approved by the competent
authority and circulated to areas
forn o m i n a t i o n s o f m e m b e r s b y t h e w e l f a r e b o a r d , f o r f u n c t i o n i n g o f welfare
committee.6)Community & Peripheral Development
ProgrammeV a r i o u s d e v e l o p m e n t a l a c t i v i t i e s f o r t h e c o m m u n i t y r e s i d i n g i n & a
round its various mining areas for the benefit of its employees,
theirwards, and the local populace are undertaken. Such developm entalactivities are also
undertaken in the town and villages, adjoining coalm i n i n g b e l t , g e n e r a l l y w i t h i n a r a d i u s
o f 8 k m s . F o r t h e b e n e f i t o f general popular. For which the budgetary provision is made at
the rateRs.1/- per tonne of coal produced during the previous year.While planning the activities, to be
undertaken in each financial year,requests and recommendations from village Panchyat, Local
DistrictAuthorities and Peoples Representatives are considered. Theactivities undertaken include: 1)
Construction of approach
roads.2 ) T a r r i n g o f r o a d s . 3 ) D i g g i n g o f B o r e w e l s . 4 ) P r o
v i d i n g & Installation of hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines.7) Providing
and Fitting Street Lights. 8) Construction/ Installation of W ater Tanks. 9) Construction

15. of additional rooms in existing
schoolb u i l d i n g . 1 0 ) P r o v i d i n g s c h o o l f u r n i t u r e a n d o t h e r L a b . I t e m s . 1 1 ) Provi
ding book s, alm irah etc. for libraries. 12) Construction of check dams. 13) Construction of
Community Centers. 14) Village sports. 15)
23
M e d i c a l c a m p s . 1 6 ) C o n s t r u c t i o n o f C r e m a t i o n P l a c e / S h e d s . 1 7 ) Assi
stance to various social organization/NGO’s for the development of physically/mentally handicapped
persons, cultural/sports
activities etc. T h e i m p l e m e n t a t i o n s o f t h e s e a c t i v i t i e s a r e m o n i t o r e d b y t h e a r e
a welfare comm ittee at area level and welfare board at the companylevel.7)Sports
and Cultural Activities T h e w e l f a r e b o a r d m o n i t o r s t h e a c t i v i t i e s o f s p o r
t s a n d c u l t u r a l activities of all the areas. The function of sports & cultural activities areh e l d
o n t h e b e h a l f o f t h e w e l f a r e b o a r d i n e a c h a r e a s . T h e w e l f a r e board monitors the
activities of sports and cultural activities of all theareas.
Western Coalfield Limited Nagpur Welfare Budget(Rs. In lakhs)
P A R T I C U L A
R S 0 4 -
0 5 0 6 -
0 7 0 8 -
0 9 S c h o o
l a n d
E d u c a t
i o n 2 7 3
0 2 2 M e d
i c a l S
e r v i c e
s 2 7 0 3 4
5 5 4 4 R e s i
/ W e l f a r e /
C o l o n y R o a d
s 1 9 5 2 0 6 4 7 2 S
p o r t s / R e c r
e a t i o n / C u l
t u r e : 1 1 1 5
3 0 M a
h i l
a M
a n d
a l 1
1 1 O
t h e r
E x p
e n s e
s 5 6 1
5 S C
/ S T
P l
a n s
1 8 5
6 3 8
W a t e
r S u
p p l y
7 2 7 0
1 0 5 C o
m m u n i t y
D e v e l o p
m e n t 1 6 3

16. 3 6 1 S p e c i a
l S a n c t i o n /
W e l f a r e B o a
r d 7 5 2 8 -
G R A N D
T O T A
L 6 9 0 7
9 0 1 2 8
8
CHAPTER- 4RESEARCH METHODOLOGY
AN INTRODUCTION
:Research is the process of systematic and in-depth study or search for
anyp a r t i c u l a r t o p i c , s u b j e c t o r a r e a o f i n v e s t i g a t i o n , b a c k e d b y c o l l e c t i o n ,
24
c o m p i l a t i o n , p r e s e n t a t i o n a n d i n t e r p r e t a t i o n o f r e l e v a n t d e t a i l s o r d a t a . Rese
arch methodology is a way to systematically solve the research
problem.I t m a y b e u n d e r s t o o d a s a s c i e n c e o f s t u d y i n g h o w r e s e a r c h i
s d o n e scientifically
necessary. The information collected through research methodologymust be accurate and
relevant. The data collection method can be classified into two methods:-
-
Primary Data
-
Secondary Data
-
Primary Data:D a t a c o l l e c t e d b y a r e s e a r c h e r i s k n o w n a s p r i m a r y d a t a .
I t i s collected by a person for his own use obtained from findings. This
isc o n s i d e r e d a s f i r s t h a n d i n f o r m a t i o n . T h i s i s t h a t d a t a w h i c h i s c o l l e c t e d
b y u s t o m e e t o u r o w n s p e c i f i c p u r p o s e . T h e d a t a i s collected by the means of
questionnaire filled in by the
employeesa t d i f f e r e n t p o s t s o f N a g p u r a r e a o f f i c e . T h i s m e t h o d o f d a t
a collection is very popular particularly in big organizations. THE RESEARCH APPROACH:Survey
Method THE RESEARCH INSTRUMENT
:
Questionnaire THE RESPONDENTS: The employees of the organization.
-

17. Secondary Data:Secondary data means data that are already available ie, they referto data which
has already been collected and analyzed by som e o n e e l s e . T h i s t y p e o f d a t a
i n f o r m a t i o n c a n a l s o b e u s e d b y t h e researcher for his use as second hand information
sources throughwhich secondary data can be collected.Secondary data may either be published data
or unpublished data.Published data used here is from:-
i ) M a g a z i n e s i i ) A n n u a l r e p o r t s o f
t h e c o m p a n y
iii)
Newspapers etc. The sources of unpublished data are diaries, letters, unpublished internal
records made available by staff members etc.
29
Thus, the primary source of data collection was the interview andquestionnaire methods. The
secondary data was collected throughmagazines, annual reports of the company, internal records of
theorganization and through websites.
ANALYSIS OF DATA
Once the collection of data is complete, it should be analyzed andprocessed through classification
tabulation etc in accordance withthe subject matter. A careful planning of the analytical
frameworkshould therefore be done by the researcher. Data analysis is carriedout by arranging
the data received by the em ployees in an excelsheet. This data is then converted into
graphical forms. Pie chartshave also been used for the tabulation and interpretation of
datacollected.
HYPOTHESIS TESTING
After analyzing the data hypothesis testing is done. It will result ineither accepting the hypothesis or
rejecting it.
INTERPRETATION
A f t e r t e s t i n g t h e h y p o t h e s i s t h e r e s e a r c h e r c o m e s o u t w i t h h i s conclusions.
The explanation of theory ca n also be considered as interpretation.
QUESTIONNAIRE PREPARATION
The basic requisite of any research study is the appropriate
dataw h i c h c a n b e c o l l e c t e d w i t h t h e h e l p o f a s c h e
d u l e o r a questionnaire. With the help of questionnaire it is easy to determinethe satisfaction
level of so many employees in the organization.SAMPLING SIZE The sampling size on which the
analysis is based is 72.
30
SAMPLING TECHNIQUES The sampling technique used for carrying out this study is
RANDOMsampling technique.
P R E P A R A T I O N O F R E P O R T A N D P R E S E N T A T I O N O F REPOR
T
F i n a l l y t h e r e s e a r c h e r h a s t o p r e p a r e a f i n a l r e p o r t a l o n g w i t h conclusion and
suggestions.
PREPARATION OF A BIBLIOGRAPHY
At the end of any research report a bibliography is generally added. This is the list of books,
publications, periodicals, journals,reports, etc which are used by the researcher in
connection withthe study
Q.11) Kindly suggest the m ethods of improving or adding special welfare facilities?
17%75%8%Noimprovemeearlyactionshouldbetakeproper timeshouldbetake
Q.12) Does welfare benefits provided by the organization plays as
a motivational factor?
53%45%2%highl y agreagreedisagree

18. Conclusion:- 53% employees are highly agree that the welfare benefitsprovided by the organization
plays a motivational factor.
37

20. Q.13) Do you get medical reimbursement on time?
53%30%2%15%yesandwithfreimbursemeyesbutwithreducedreimbursemeNoNot applicabl
Conclusion:- 53% employees agree that they gets full medicalreimbursement.Q.14) Briefly explain the
procedure of availing routine welfare facilities inpoints?
25%70%5%makingappli,submit pr n imme sanconly applicationis required just an approac
Conclusion:- 5% employees says that just an approach is required to avail theroutine welfare facility
while 25% employees says that to make the
38

22. application submit the proof and the 70% employees says that onlyapplication is required
.
Q.15) Briefly explain the procedure availing the special welfare facilities inpoints?
75%5%20%lengthyprocesnotavailedapply takeapprovalnshoproof

23. Conclusion:- 5% of the em ployees of organization says that they had not availed any
special welfare facility 75% says that the procedure is apply theapproval and show proof and the
other 20% says that the procedure is toolengthy process
CHAPTER-6OBSERVATION AND CONCLUSION
The employees of the organization are found to be satisfied with
thefacilities provided to them by the company.They still want more focus on family welfare. They want
that the timeperiod for sanctioning special welfare facility should be reduced.- M o r e t h a n 7 0 % o f
the employees agree that the welfare facilities
a r e p r o v i d e d t o t h e m a n d t h e y a r e a v a i l i n g s p e c i a l w e l f a r e f a c i l i t i e s according
to their need.- A n e a t , c l e a n a n d p e a c e f u l e n v i r o n m e n t o f t h e o r g a n i z a t i o n
h e l p s i n maintaining satisfaction and enthusiasm to perform work among theemployees.- T h e
e m p l o y e e s o f t h e N a g p u r A r e a O f f i c e o f W C L a r e h i g h l y s a t i s f i e d with the
routine welfare facilities which they are availing on a regularbasis.-
The routine welfare facilities are availed by each employee in
t h e organization by simply filling an application, without any proof and the time required is
also nominal.- T h e t i m e r e q u i r e d f o r s a n c t i o n i n g t h e s p e c i a l w e l f a r e f a c i l i t i e s i s
2 - 3 week.- T h e p r o c e s s o f a v a i l i n g s p e c i a l w e l f a r e f a c i l i t y i s v e r y
l e n g t h y a n d hence it can be availed by following simple process.
40
CHAPTER- 7SUGGESTIONS AND LIMITATIONSSUGGESTIONS
1)Sanctioning time of special welfare facility should be reduced.2 ) N e w f a c i l i t i e s s h o u l d b e
a d d e d t o t h e e x i s t i n g o n e s b y e a r l y a c t i o n taken
by management.3 ) M e d i c a l r e i m b u r s e m e n t s h o u l d a l s o b e c o n t
i n u e d a f t e r t h e retirement.
LIMITATIONS
1)The study does not cover the entire work for as sample size is 72.2 ) T h e s t u d y i s b a s e d o n
a p a r t i c u l a r c l a s s o f e m p l o y e e s i . e . O f f i c e r , clerk etc.3)The result depends on the
answers received from respondent which may be biased.
41
BIBLIOGRAPHY
v.s.p rao – human resource
k ashwathappa- human resource & personnel mngt
company magazine
rAnnual Reports of Organization
Internal Records of Organization
Websites:-www.westerncoal.nic.in www.coalindia.nic.in
QUESTIONNAIRE
PLEASE TICK 1)How m any facilities provided by the com pany to you? Canteen
HousingEducation Medical2)How m any special facilities have you
availed?2 to 5 5 to 6 6 and above3)How m any facilities are you availing on routine
basis?1 to 5 5 to 10 10 and above4)How m any facilities are provided for education of
children toemployees?Bus FacilitiesSchool FacilitiesEducational loan facilities 5)Are you getting
wages as per basic m inim um criteria allotted by Government?Yes No No Suggestions6)How
much time it will take for sanctioning special welfare facility?1-2 week 2-3 week 3-4 week7) Is there
suitable ventilation and good environment in the work place?Yes No No Suggestions
43

24. 8)Is the work place regularly cleaned? Yes No9)How m uch are you satisfied by the
procedure of availing ro utinewelfare facilities?Highly satisfiedSatisfiedPartly satisfiedNot
satisfied10) How much are you satisfied by the procedure of availingSpecial welfare facilities?Highly
satisfiedSatisfiedPartly satisfiedNot satisfied 11)Kindly suggest the methods of improving or adding
specialWelfare facilities?No improvementEarly action should be takenProper time should be taken 12)
Does welfare benefits provided by the organization plays as aMotivational factor?Highly
agreeAgreeDo not agree 13) Do you get medical reimbursement on time?Yes and with full reimbursement
44
Yes but with reduced reimbursementNo reimbursementNot applicable14) Briefly explain the procedure of
availing routine welfare facilities inpoints.Making an application, submit proof and immediate
sanction.Only application is required.Just an approach.15) Briefly explain the procedure availing the
special welfare facilities inpoints.Lengthy processNot availedApply take approval and show proof. 16)
Your comment
and suggestion……………………………………………………………………………………………………………
…