How SAP Business One
Paved the Path for
Prestige Food & Wine to Grow
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Overview
Several established enterprises in the UK still use old, outdated ERP to
manage their business, and, although these legacy ERPs may have
performed well in the past, many couldn't keep up with the evolving
technological scenario. As a result, legacy ERPs are holding back the
companies’ digital transformation efforts and constraining the
efficiency of internal processes and entire teams—unseen pounds
are lost every day due to software inefficiencies, calculation errors,
and creating spreadsheets or paperwork to compensate for missing
functionalities.
Read how Silver Touch Technologies enabled Prestige Food & Wine to
embrace the exciting new world of modern ERP and brought solutions
to all their business challenges.
One of Silver Touch’s customers, Prestige Food & Wine, faced a similar
issue, being trapped in an outdated legacy ERP. They desperately
needed a scalable system that could support its multichannel sales
process, integrating its inventory into a centralised system.
Additionally, they required an implementation partner capable of
doing a smooth transition from the legacy systems into the new
software, and that could provide support even if they had a critical
issue in the middle of the night.
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Name:
Company Profile
Prestige Food & Wine is a Hounslow-based B2B company that caters
to restaurants, hotels, small and large cafes, institutions and more. It
supplies a wide assortment of wine and drinks, meat and dairy
products, and fruits and vegetables - most of them Italian. The
company further adds value to its services by providing customised
pizza boxes to resellers, wine bottles of different sizes, catering
equipment, and napkins
Established in 2001, the food and beverage company offers a
centralised online platform from where its clients can onboard
themselves and order products to resell. As a business that’s been
there for more than two decades now, Prestige Food & Wine boasts a
sizable base of loyal customers. It is on the path of growth and
expansion.
Company
Prestige Food and Wine
Industry:
Food and Beverage
Headquarters:
HOUNSLOW, London

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The Problem
In summary, these were the problems caused by
Prestige Food & Wine’s legacy ERP:
Critical failure to manage stocks and sales cohesively and to
keep trustable stock information
Siloed business process
No support for modern technologies and processes
No support for e-commerce integration
Poor information flow from one department to another
Unnecessary manual work
Lack of visibility into the business analytical information and KPIs
Prestige Food and Wine was using an old, outdated ERP system whose
modules were not tightly integrated and the information inside it
could not be trusted, turning decision making into a laborious task. All
critical business processes were isolated in silos, and business
information did not flow smoothly from one department to another.
Most importantly, Prestige Food and Wine found the legacy system
incapable of handling modern processes that leveraged cloud
technology and API-powered support for external services and
integrations. As the company needed an ERP with accurate inventory
levels and integrated it to their e-commerce platform, they had no
choice but to look for an alternative ERP—after a long time managing
online orders manually, resulting in unnecessary workload and poor
revenue visibility.

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heavy on the pocket
Requirement Analysis
Any successful implementation of ERP must start with requirement
analysis, and this was our first endeavour when Prestige Food & Wine
requested our assistance to help them migrate into a powerful,
modern ERP. After an initial analysis, we recommended SAP Business
One as the ideal solution for our customer, and this decision came
from the following factors:
The company was big and mature enough to implement a
360-degree ERP solution, although not so big to afford a
cost-intensive, large ERP solution. SAP Business One is perfect for
small and medium-sized enterprises to achieve great
functionality and amazing integration capabilities without being
Although most of the company’s employees had a good level of
technology understanding, they required an easy-to-use and
easy-to-maintain software—enabling them to focus on their core
business without having to worry about changing, configuring, or
customising their ERP. As an experienced SAP partner, we could
provide Prestige Food & Wine with a software ready for their needs
and train them on how to use it efficiently.
They needed a system that could easily integrate their
e-commerce platform into the core processes. SAP Business One
has one of the most advanced integration platforms and can
integrate to almost any software or solution.

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Prestige Food & Wine required a low-maintenance software—both
in terms of time and money. With SAP Business One, they don’t
have to worry about the software being down or being unable to
upgrade to a most recent version, as all new versions are available
to all customers and our team is always ready to help.
Above all, as Prestige Food & Wine can’t stop their operations for
even a single day to not let their customers down, they couldn’t
afford downtimes during the implementation process. We always
work closely with our customers to ensure a smooth transition
between their legacy systems and their new ERPs, and our team is
there to help with everything a customer needs when going live.
Prestige Food & Wine Decided for
SAP Business One
Based on their requirements, Silver Touch Technologies and Prestige
Food & Wine mutually decided for SAP Business One. This ERP software
appeared to be the perfect match for the company, solving all their
past challenges and addressing their future ambitions. SAP Business
One provided the company with a perfect combination of features
and value for money.

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SAP Business One offered Prestige Food & Wine with unparalleled
flexibility. According to Prestige Food & Wine, the company did not feel
like getting “trapped” into a solution. SAP Business One offered them
every option they needed to feel confident while implementing the
solution. Prestige Food & Wine especially liked the fact that SAP
Business One can be easily tailored to address any custom
processes or requirements, enabling them to implement
non-standard functionalities without having to look for additional
solutions.
Unparalleled Flexibility
One of the reasons behind the company’s decision to replace its
legacy ERP system was the fact that it was not scalable. SAP Business
One is extremely scalable and can serve companies from one to
hundreds of users, harnessing power from SAP’s exclusive HANA
database for instant processing of analytical data. Its ability to handle
huge amounts of data and hundreds of users means that Prestige
Food & Wine will not outgrow SAP Business One for years to
come.
Scalability
SAP Business One comes with in-built integration platforms that can
be used to integrate it to almost any external systems or platforms.
Additionally, SAP Business One also features out-of-the-box
ecommerce integrations, making the process even easier. With SAP
Business One, Prestige Food & Wine could easily streamline both their
online and offline sales processes.
Ecommerce Integration
Here are the reasons why Prestige Food & Wine Chose
SAP Business One-

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SAP Business One can tie various departments together, providing a
single source of truth—especially in terms of inventory, accounting,
and finance management. Using it, Prestige Food & Wine achieves
up-to-date stock information at every transaction, so both internal
users and online users (through their e-commerce platform) can
access inventory data in real-time—data that can be trusted and that
won’t let customers down once they place an order.
Efficient Stock Management
Although it is true that any system has a learning curve, using SAP
Business One feels like a walk in the park after the initial training
sessions - the menus are intuitive, easy to access, and screens are
designed to make the user feel familiar regardless of what they are
accessing. Prestige Food & Wine wanted an ERP that enabled their
people to do their best without having to waste time with useless
menu navigations or several clicks to achieve a desired result, as well
as bringing down the times to train new employees.
Ease of Use
The Outcome
considerable amount of money with expired stock.
After implementing SAP Business One, Prestige Food & Wine could
resolve all the process-related problems they were facing. The
company’s multichannel sales data is now visible in a centralised
way, fused with offline sales data in real-time analytics for fast
decision-making. Having a centralised process management,
Prestige Food & Company gained the power to proactively control
inventory and forecast sales and purchases according to historical
data. Besides, SAP Business One also enabled their teams to release
first the products that are going to expire first, saving them a

Why Did Prestige Food & Wine
Choose Silver Touch Technologies
As Its Implementation Partner?
As an SAP Business One implementation partner, Silver Touch
Technologies has a track record of 100% successful implementations,
giving our clients the confidence that their implementations will also
be successful. One of our fundamental values is that we dedicate
ourselves to help our customers to be successful, during and after
their implementation processes, helping them on their paths to
growth even after they are alive for many years.
Prestige Food & Wine’s business runs 24-hours a day, with new
customers’ orders coming in day and night, and all of them must be
prepared to ship by the next morning. In such a situation, Prestige
Food & Wine can’t afford to partner with a company who won’t
support them if they have an urgent problem at 2 or 3 AM. At Silver
Touch, we never let our customers down, and the business structure,
covering several time zones, enables us to respond immediately to
urgent issues regardless of which time they happen.
We assigned a dedicated account manager to Prestige Food & Wine
so that the company always has a direct contact to talk to, avoiding
long wait times to resolve their issues and keep their business running.
Besides, when implementing SAP Business One, we made it a priority
to keep their existing systems up-and-running until the new ERP was
ready to take over.
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Bottom-line
SAP Business One perfectly suited the needs of Prestige Food & Wine.
Credit to the company’s decision makers for thinking about the future
while deciding which ERP software would take over their legacy
systems and give them a powerful framework to manage their
business. After a successful implementation by Silver Touch
Technologies, SAP Business One gave Prestige Food & Wine agility and
resilient processes.
If you are unsure about which ERP to implement to enable your
business to take a giant leap towards digital transformation, contact
us for a one-to-one, free consultation.
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info@silvertouchtech.co.uk
www.silvertouchtech.co.uk
+44 203-872-5140