2. We see our customers as invited guests to a party, and we are the
hosts. It’s our job every day to make every important aspect of the
customer experience bit better.”
Jeff Bezos, CEO of Amazon.com
“
4. Do what you do so well
that they will want to see it
again and bring their
friends.”
Walt Disney, Founder of Disney
“
5. Customers don’t expect you to be perfect.
They DO expect you to fix things when
they go wrong.”
Donald Porter, V.P. Of British Airways
“
6. Always do more
than is required
of you.”
George Patton, Former General
of the United States Army
“
7. Well done is better than well said.”
Benjamin Franklin, one of the Founding Fathers of the United States of America
“
8. The more you engage with customers,
the clearer things become and the easier
it is to determine what you should be
doing.”
John Russell, President of Harley Davidson
“
9. We are what
we repeatedly
do.
Excellence then, is
not a single act, but a
habit.”
Aristotle
“