session about managing a change project for Office 365 at O365&SP Connect in Haarlem on 15 November 2018.

1. Facebook never needed adoption, why does Office 365?
Sasja Beerendonk| 15 November 2018 | Philharmonie Haarlem
© Copyright & proprietary Silverside B.V.1 @sbeerendonk

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3. Introduction
3 © Copyright & proprietary Silverside B.V.
Sasja Beerendonk
Change consultant @ Silverside
s.beerendonk@silverside.com
@sbeerendonk
https://www.linkedin.com/in/sasjabeerendonk
‘Work is expending effort on things we don't want to do. Passion is
expending energy on things we love to do. The goal is to do no work’
– Simon Sinek
I help organisations to become a more collaborative business.
The PACE methodology helps to make change easy.
Some international, national, large and small clients Sasja worked with include SES,
Omron, Saxion University, SKG, NN Group, Belastingdienst, Flanderijn, Attero, LIPS+.
@sbeerendonk

4. 4
Technology
Governance
Set the right
PACE
Culture &
Behaviour
4
People
@sbeerendonk

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https://www.youtube.com/watch?v=6lILHsx_IkM

9. User Adoption Strategies
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10. 10
2,5%
13,5%
34%
34%
16%
I don’t need all that!
Things are fine the
way they are
OK, so we are oing
to use this.
Just tell me how!
Let’s make solid
agreements about what
and how we do things.
Cool! I’m going
to use that!
I’m curious how I can
apply this to my work?
@sbeerendonk

11. 11
P A EC
25% specialism
75% tooling or ‘extra resources’
2,5%
13,5%
34%
34%
16%
@sbeerendonk

12. Run the PACE Plan
PACE Sequences activities for the project
Prepare Activate Capitalise Enhance
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13. Finding your Champions
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14. Finding your Champions
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15. Finding your Champions
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16. Finding your Champions
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17. Illustrate your scenario
Name Target audience
Goal
Need for Change
WIIFM
Description Behaviour/ agreements
Tools
Who are involved, and in what role?What is the context, issue, task, etc.?
What is the necessary outcome?
Keep the ‘Why’ in mind!
What advanteges are there for me?
Desctibe work processes, in more detail.
Describe:
• Actions employees do, with whom
• Communication-matrix
• Document types
• Workflows
What agreements, guidelines, etiquette are important?
‘ Stop with / Start doing’ patterns
What tools are used?
What problem will it solve?
WIIFU
What advantageS are there for other people involved / the team / the organisation?
17 © Copyright & proprietary Silverside B.V.@sbeerendonk

18. Me – We - Key
18
Personal productivity Daily collaboration in groups
Structured and formal information
for the entire organisation
1:1 collaboration & personal choice Top-down & formal governanceCommunity of peers & flexibility
Outlook, OneDrive, Chat,
OneNote, Office, To-Do
SharePoint Communication Hubs,
Knowledge Centers, BI, Reporting
Teams, Planner, OneNote, Flow
@sbeerendonk

19. Me – We – Key Scenarios
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Online and offline access to my files Collaborate as a team Sharing knowledge
Mobile access to my files Co-authoring documents Running formal & complex projects
Finding expertise Smarter meetings Smarter decisions
Personal Email / Calendar productivity Running a project Onboarding employees
General Office productivity Smarter actions Profiling Expertise
@sbeerendonk

20. Training for:
⌾ Productivity: WE
⌾ Target: Ambassadors
⌾
Training Collaborate as a team
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WHY HOW WHAT
@sbeerendonk

21. Training for:
⌾ Productivity: ME
⌾ Target: Knowledge workers
⌾
Training Outlook
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WHY HOW WHAT
@sbeerendonk

22. Transform from email to a more collaborative culture
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23. Transform from email to a more collaborative culture
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24. Teaching a dog to switch the light
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Click
Treat

25. Success
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What we think How it really is
@sbeerendonk

26. Find more
If you would like to know more about Silverside’s PACE methodology for change:
PACE whitepaper
Ebooks
26 © Copyright & proprietary Silverside B.V.
Workshops
Meet us at ESPC
@sbeerendonk

27. Are you experienced in user adoption?
Are you running IT Change projects?
27
s.beerendonk@silverside.com
+31653289966
@sbeerendonk
https://www.linkedin.com/in/sasjabeerendonk
Join our 2-day exclusive PACE workshop

28. Propose a journey
of transformation
for the firm – why
business change is
essential
Advise on the best
platform / tools,
and acquire /
deploy. Assemble
an adoption
framework.
Create new ways of
working by putting
the adoption
framework into
practice
Enhance the
journey, and
evaluate changing
business,
technology and
market conditions
Business Change Technology Change Work Practice Change Ongoing Change
PREPARE ACTIVATE CAPITALISE ENHANCE
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29. PACE methodology
Recruit the Core
Project TeamProject Guidance Form Steering Committee
Align with
Governance Channels
Embed into Wider
Planning Cycles
Scope the
Business CaseOutcomes and Results
Shape Early
Usage Patterns
Capture Momentum
Cadence
Report and
Benchmark KPIs
Prepare Activate Capitalise Enhance
Learn from Spotlight People
and TeamsScope and Scale
Enable
Controlled Release
Extend to
General Availability
Make Collaboration
a Shared Habit
Experience
Productivity ScenariosProcess Impacts
Select Target
Situations
Broaden Target Situations
Push the
Boundaries
Create a Heatmap
of the CultureCulture & Behaviour
Develop Collaboration
Competencies
Cultivate Team
Collaboration Practices
Champion New
Cultural Practices
Understand Vendor Product
CapabilitiesTechnology
Align Internal
Technology Delivery
Coordinate Capability
Demands
Leverage Changing
Capabilities
Identify Actors and Work
RolesPeople Equip Support Accelerators
Facilitate Shared Learning
Opportunities
Share the Journey
Beyond your Firm
Explore
Adoption StrategiesAdoption Approaches
Create and Test Adoption
Resources
Execute Learning &
Development Program
Monitor Ongoing
Applicability
OutputofthePreparePhase=PACEPlan
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