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Ensuring Accountability in SOCOM Operations
Final presentation | 05 June 2018 | Hacking for Defense | Stanford University
...
2
At the outset, we imagined this was about emergency exfil, running onto the helicopters under fire
Given Problem
“Build ...
3
We conducted 96 interviews with a range of stakeholders
- Systems Engineering
- Design accountability
information flow
- Product Design
- Solving bulk processing of
inputs
- Prod...
5
“We’ve never
left a man
behind”
- SOCOM Troop Sergeant Major
“Accountability
is never really
a problem”
- SOCOM Team Lea...
6
The real pain is in time and mental bandwidth
7
The pain is in time and mental bandwidth
At night
8
The pain is in time and mental bandwidth
Noise & dust
9
The pain is in time and mental bandwidth
Radios chatter
10
The pain is in time and mental bandwidth
CasualtiesLocal forces Detainees
11
We tested our first Minimal Viable Product with commanders
12
We quickly realized that tech alone wouldn’t solve the problem...
“A pencil mark cross hair on
my windshield never runs...
13
We quickly realized that tech alone wouldn’t solve the problem...
“Even if this works,
paper isn’t going
away”
- Army S...
14
We quickly realized that tech alone wouldn’t solve the problem...
“Even if this works,
paper isn’t going
away”
- Army S...
15
“If things go haywire, the
last thing anyone should
be doing is looking at a
screen.”
- Navy SEAL
We quickly realized t...
16
“If things go haywire, the
last thing anyone should
be doing is looking at a
screen.”
- Navy SEAL
We quickly realized t...
17
They want a tech
solution
18
They want a tech
solution
19
Big lesson
They want a tech
solution
They want to
do their current
process more easily
20
So, who is doing what?
21
Enter the beneficiaries
Operators
22
Troop Sgt Major
23
Officers
24
“More than half of a [TSM’s] time is
spent on accountability”
- Army NCO
The Troop Sergeant Major is the key beneficiary
25
Cognitive load is high
● Significant time costs
● Hundreds of other things
going on...
26
“I remember carrying up to 18
physical bump plans before”
-SOCOM Team Leader
“Executing bump plans is not
uncommon”
- N...
27
Current tool is a piece
of paper
● Physically printed out
● Used at night
● Changes
communicated over
radio
28
So let’s look at the workflow...
Infiltration ExecutionPlanning Exfil
29
“We don’t call the helos
until everyone is accounted
for”
- TSM
Exfiltration
His workflow: Exfil is his call
“When I am...
30
Exfil
Execution
“His job is to monitor the
radios and communicate
up / down”
- SOCOM Officer
“If anything goes wrong
in...
31
ExfilExecution
Infiltration
“Infil is complicated -- and
we often enter in a
different manner than we
leave”
- TSM
“We’...
32
▪ Chalks
▪ Weights
Infiltration Execution Exfiltration
Planning
“Version control is a problem. We
constantly have to up...
33
Infiltration ExecutionPlanning Exfil
house
Little bird
Text
▪ Chalks
▪ Weights
So TSM is key at every stage, not just 3...
34
Value Proposition Canvas for our Key Beneficiary
Typical user
The beneficiary
Jobs to do
At present
Benefits of current...
35
So, what have we come
up with?
36
Planning
37
InfiltrationPlanning
38
Infiltration ExecutionPlanning
39
Infiltration ExecutionPlanning Exfiltration
40
So we tested it
down at Fort Bragg
41
42
“Even without the hardware, I want this for planning”
- SOCOM Officer
43
So what’s next?
SOCOM
Whole Army
Airborne divisions
Rangers, Green
Berets, SEALs
TOMORROWTODAY
In-house development tea...
44
Our work would not have been possible without the incredible support and sponsorship of the SOCOM
organization, namely ...
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We tested our first Minimal Viable Product with commanders

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