HR Leader's Playbook for Digital Transformation

Dan Falvey
Executive Advisor, HR Strategy
June 15, 2017
HR Leader’s Playbook for Digital Transformation
Business Value of moving to the Cloud and Top Five Ways to Start

© 2016 SAP SuccessFactors All rights reserved. Public 2
Topics
Workforce challenges are increasingly industry agnostic
Defining ‘Digital Transformation’ and its business value
Top five ways to drive Digital Transformation

VRVirtual Reality
AIArtificial Intelligence
The future is cominghere
ARAugmented Reality
Drone
TechnologySensor
Intelligence
Machine
Learning

52% of the Fortune 500 firms
since 2000 are gone. – Ray Wang,
Constellation Research

Are you ready to transition to the digital economy??
Technology shifts
Speed of innovation
Globalization
Shifting demographics

Digital Transformation – Defined
“Transformation is a more caterpillar to
butterfly process, moving gracefully from one
way of working to an entirely new one,
replacing ways of functioning completely to
capture far more value than was possible.”
Dion Hinchcliffe
Technologist strategist
Infoworld, Jun 14 2016, “What Digital Transformation Really Means”

Digital Transformation doesn’t equal “Automation”
More is needed to move beyond automation and begin digital transforming
?
Repeatable
Often Easier
“Self-Service”
Faster, But Often Outdated
Fragmented and Disconnected
AUTOMATION
DIGITAL
TRANSFORMATION
“All-In” Workforce
Improved Business Agility
More Competitive/ Effective
Automated/ Intelligent Services
Diverse and Included Workforce

New Cloud HCM solutions capabilities
are required to digitally transform
IntelligentContinuous Extensible

Why It Matters……
Digitally transformed organizations enhance their success
More likely to report
strong financial
performance
Oxford Economics, Leaders 2020, 2016
38%
Have more
mature strategies
for succession
1.5x more likely to invest
in diversity at all levels
(except board)
72%

Employees said most organizations are not cultivating leadership within their
organizations
40%
their organization makes it
easy for them to collaborate
37%
their company is
committed to diversity
19%
management values leadership
ability in employees
31%
Get the feedback on their performance that they
want
Oxford Economics, Leaders 2020 2016

Your opportunity as an HR Leader: Close the Leadership Gap
Of organizations are
digital leaders
Say their
organization devotes
resources to
developing future
leaders
Say decisions are
informed by data
Only
16%
Say it’s easy to
make fast decisions
Only
46%
Only
55%
Only
15%

You can impact the success of your organization

Top five ways to drive Digital Transformation
and close the leadership gap
Engage
Employees
Promote
Learning
Culture
Simplify
HR
Operations
Manage
Total
Workforce
Make
Data-Driven
Decisions

1. Engage employees
Ÿ Make sure the right people are
in right roles with the right
capabilities
Ÿ Identify and develop next
generation talent
Ÿ Provide easy systems that
connect people, with
consumer-like experiences
66%
of employees are
not engaged
Improved
Employee sentiment and engagement

2. Promote a culture of learning
Ÿ Create a culture of continuous
learning and collaboration
Ÿ Embrace collaboration and
mentoring to share and spread
knowledge
Ÿ Offer incentives (gamification)
Reduction in labor for
compliance training; can now focus on
talent development
Only 34%
of employees say
they get the
training they need
”

3. Manage the total workforce
Ÿ Get one view of workforce
planning across all employee
types
Ÿ Manage skills and certifications
across all worker types
Ÿ Provide consistent engagement
opportunities during employee
lifecycle for all worker types
100%
Of staff covered for full performance and
development visibility
50%
of U.S.workers
will become
“independent”/
self-employed
”

4. Simplify HR operations
Ÿ Leverage standards and best
practices
Ÿ Optimize HR service delivery
model with easy-to-use tools
Ÿ Remove complexity and
reallocate resources to
strategic initiatives
One Digital Platform
for HR IT; Replace multiple disparate
systems for a single view of workforce
87%
agree technology
is a key
enabler for HR
simplification
”

5. Make data-driven decisions
Oxford Economics, Leaders 2020, 2016, Sierra-Cedar 2015 HR Systems Survey
Ÿ Gain insight when and where
it’s needed
Ÿ Provide business guidance
faster, and more accurately
Ÿ Benchmark against other
organizations
+5%
Women in management since 2011
-3,500
Ad hoc requests for data each year
With SAP SuccessFactors Workforce
Analytics, we are able to be much more
calculated in our strategic approach
toward diversity and inclusion.
Anka Wittenberg,
Chief Diversity and Inclusion Officer, SAP SE
”
“
70%
higher return
on equity for
companies with
HR analytics

How SAP SuccessFactors Helps
Sergio Godinez

The Value of SAP Consulting for HCM Cloud
§ Best practices
§ Packaged Integrations
§ Direct access to product and solution teams
ACCELERATED
IMPLEMENTATION:
PRODUCT KNOWLEDGE
§ Responsible for delivery of our software
§ Your success is critical to our brand
§ Accountability of outcomes
PREDICTABLE
OUTCOME:
DELIVER PROJECT
CERTAINTY
§ Pre-configured, best practice based solutions
§ Relevant, viable solution with zero to minimal
customization
§ Reduced TCO, highly scalable
LONG TERM FOCUS:
SOFTWARE ASSET LIFE
5,500+
Customers
500+
HCM
Resources
40+
Years HR
Experience
10,000+
HCM Delivered
Projects
GLOBAL SCALABILITY
Worldwide Expert Resources

SHORTEN TIME TO
VALUE AND REDUCE
COSTS
REDUCE RISKS,
WHILE MOVING
FORWARD
Big-Bang
Incremental Approach
FLEXIBILITY AND
CHOICE
On premise
Business Transformation
On cloud On premise
MobileHybrid
Cost Time to Value
Cost Time to Value

RDS - Innovation Adoption Made Simple!
with SAP Best Practices™
• Get a jump-start for your implementations with SAP pre
packaged solution
• Deploy SAP innovations fast, simple and flexible
• Reduce implementation costs
• Use SAP’s tested and proven methodology with
prescriptive guidelines
• Leverage preconfigured business content
• Ability to install module by module
• Start your journey anywhere
• Ability to have a hybrid approach with some
applications in the cloud and some on premise
Fast time to value
Predictable results
Simple on-boarding
to cloud
https://www.youtube.com/watch?v=VyZ7uJBQ5qs

Cloud Deployment Models
Cloud
On-Premise
Full Cloud HCM
Talent Solutions
Workforce Planning & Analytics
Talent Hybrid
Talent Solutions
Cloud Core HR
For Subsidiaries
For Headquarters
For All
Employees
Side-by-Side HCM
Delivered and Maintained Integrations
Cloud HR
Core HR (Employee Central)
Talent Solutions
SAP ERP
SAP ERP HCM
SAP ERP SAP ERP
SAP ERP HCM

SAP Digital Workforce Transformation Workshop
• Executive alignment,
commitment, common
understanding and
agreement on objectives,
scope and deliverables
Initialization
1 day remote
Success Factors
Use Case Workshop
1 to 2 days onsite
Analyze and
Recommend
1.5 days onsite
Advance Data
Collection
2 days remote
• SAP on premise and
Success Factors assets
gathering by industry and
peers
• Customer Success Factors
maturity analysis
• Review of proven industry
success cases
• Understand critical customer
pain points
• Determine prescriptive
course of action
• Review most relevant
Success Factors use cases
• Create Roadmap
• Create POV
• Prepare Investment
Summary
• Initial calls with SWAT Team
leader and customer
• Plan logistics
• Confirmed workshop and
readout dates
• Confirmed customer owner /
participants
• Leverage existing industry
use case libraries
• SWAT Team discussions
• CCO analysis
• Customer fills out
questionnaire
• Conference call to discuss
questions.
• Prioritized next actions
driven on value and effort
and supported by actual
success stories
• Confirmed
recommendations and
prescriptive actions
• Present back to LoB
stakeholders summary of
prioritized action lists and
next steps
• On site workshop
• Discussions with key LoB
executives / stakeholders
Task
Method
SAP
SAP & Customer
Deliverable

Simple to Use
Consumer-style experience
Built-in decision support
Intelligent Services to re-imagine HR

Simple to Run
Better technology for a better cloud
Deployment options –
start anywhere, go everywhere
Easy to maintain

Unmatched solution breadth and depth
Local compliance and global best practices
Empowerment and support
Simple to Succeed

Thank you
Contact information:
Dan Falvey
Executive Advisor, HR Strategy
Daniel.Falvey@sap.com
@danfalv (twitter)
410-299-3577

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HR Leader's Playbook for Digital Transformation

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