2. State of business…
Today more than ever the competitive edge in business is most likely gained not
through products and services, but human capital. Fact is employees drive your
business through a myriad of complex processes. Their efficiency, productivity
and performance will impact business outcomes. Consider why companies with
a great product under perform in the marketplace.
Major trends impacting business today (1)
Rising health care costs and number of individuals and families without coverage
Greater use of outsourcing and off shoring
Demand for work/life balance
Increased production, delivery and consumer costs
Advancement of technology and vulnerability to threat
Retirement of large numbers of baby boomers at around the same time
Identity theft issues
Reduced workforce with static or increased productivity demands
More regulatory oversight
Declining or competitive revenue bases
Human capital and its management – Key to success
o Many companies do not align key talent management practices such as
performance management, career development and succession planning with
their Employee Value Proposition (“EVP”).
o Organizations are attempting to use total rewards programs to attract and retain talent, but
haven’t correctly targeted these programs for diverse employee populations.
o Most performance management is appraisal-based instead of developmental and often are
not directed toward helping poor performers improve.
o Keeping employees engaged, present in the workplace and retaining the best talent must be
tied to business goals.
How is your organization positioned to address these major trends? At
iSolutions we have the experience to partner with your organization to ensure it
is prepared to address these trends and be competitive in its market.
(1) Source: Society for Human Resources Management Workplace Forecast (2008)
3. Who we are…
iSolutions, founded in 1995, is a solutions-based human resources consulting practice. We
provide services in most functional areas of human resources within diverse industries. Our
experience includes work in the health care, media, entertainment, transportation, technology,
and retail industries.
We partner with organizations in assessing, planning and improving its human capital,
organizational effectiveness and increase performance while achieving its key business goals.
We understand the complexity and unique challenges that confront businesses today and seek
to improve operational effectiveness and performance. Our ideal client include start-up ventures,
small and mid-sized companies and multi-site businesses. We have worked with global Fortune
50 companies as well, albeit not a niche market for us.
Experience that counts
We have worked with businesses in the following areas:
Training & Development: We can develop a variety of curricula based upon the needs of
your organization, its culture, available resources and customers’ needs.
Performance management: Developing your talent to ensure they are equipped to meet
the performance standards and expectations your organization have established while
driving your business forward.
Workplace Effectiveness and Engagement: Have you considered how process impacts
performance and drive outcomes? We evaluate existing processes, implement best
practices and align human capital with strategy.
Talent Acquisition & Management: Hiring, managing and retaining the best talent to get
the job done. We can show you how to structure talent without hurting your business.
o Benefits Analysis, Planning & Design: Looking to implement a new benefit program,
make changes to an existing or get the competitive edge – we can help. We can even
provide supplemental benefit programs at no cost to you.
Human Resources Essentials: Geared toward the transitional business whether as a
result of start-up, merger or growth and expansion. We lay the essential foundation for a
solid HR operation.
Because iSolutions is a multi-disciplinary human resources consultancy we can address many of
your organization’s human resources needs on a broader spectrum. Our HR Partners are
professionals who posses the knowledge, ability and experience to do so.
4. Our accomplishments…
At iSolutions we are proud of our accomplishments. Most importantly, we
are pleased at our ability to address our clients’ needs, adding value to
their organization and improving performance. With almost 14 years of
experience we believe our past performance is an indicator of future
performance results! Here is some of our achievements.
Acquired 52% of management talent internally directly as a result of performance
management initiatives implemented.
Promotions increased more than 60% due to leadership development we managed.
Introduced 360-degree feedback and peer evaluation resulting in greater team collaboration.
Ultimately created a significant reduction in customer complaints.
Extensive training and development facilitation in Time management; Organizational
effectiveness; EEO compliance; Disciplinary proceedings; ADA, FMLA, Title 7 Compliance;
Supervisory skills, Change Management, HR for non-HR managers, Coaching,
Performance Appraisals, Customer Service and other key business areas.
Provided developmental coaching of leadership and executive teams, including C-level
Restructured business reducing both project life cycle almost 38% and operating
expenditure approximately 22 percent.
Obtained 100% favorable rulings in 25 labor relations matters during a 2 year period
Reduced health care expense $1.3M in one year partially in bargaining environments.
Administration of retirement plans with assets in excess of $100M; benefit plan analysis,
design, administration and reporting & disclosure.
Developed comprehensive financial literacy program for employee resulting in increased
enrollment, deferrals and diversification of asset allocation.
Applied broadly defined policies and procedures to evaluate and construct solutions
Independently negotiated individual collective bargaining agreements in excess of $3.5M
Provided change leadership fostering awareness, understanding and engagement relative to
business change events.
Advisor to retirement plans' Boards of Trustees, including mergers and bankruptcy.
Facilitated outplacement services for diverse employee populations, including professionals.
Designed extensive library of documents, forms, handbooks and manuals.
Managed VCR filings with favorable rulings.
Let us include your achievements amongst ours.
5. Training & Development
Now more than ever the competitive edge is achieved not through services
or products, but a company’s ability to manage and develop the
knowledge and skills of its people.
Training has the potential to penetrate every aspect of the customer cycle. It
transforms knowledge, skills and ability into performance. iSolutions training
approach is based on competency development. Our process involves the
following critical steps:
• Identifying the strategy and business goals.
• Evaluating the job tasks and those that are essential.
• Determining the performance standards established.
• Assessing employees’ skills gaps and learning methodology.
• Implementing and facilitating curricula based upon analytics.
• Providing feedback, assessment, measurement and follow up.
Our training process works! It facilitates learning, engagement,
development, and improved performance. We focus on improving
performance of employees by helping them better understand their role
and overcoming barriers. Your employees will be better equipped to meet
the expectations and become a “value contributor” within the
6. Performance Management
Key Research findings: These factors directly impact
performance and business
Goleman and Boyatzis: Key
indicator of failure for young iSolutions goes beyond performance
executives is their inability to appraisals. We enable employees’
develop empathy. understanding of the organization’s
goals, key strategies and align their
performance in order to achieve the
desired business outcomes by:
Gartner Group: Key factor in
retaining high quality employees is
• Clarifying causes of behavior
having a favorable relationship
• Developing competencies
with their supervisor and
opportunity to develop and grow.
• Demonstrate more effective skills
• Improve performance
• Better communication
• Enhance Leadership capability
Metrix Global: Coaching generated • Support succession planning
69% improvements in retention,
cost savings, productivity and We use a multi-step performance
work output. management process focused on
competencies. Our approach
Initial investment in coaching is assessments, 360-degree feedback,
recaptured 5.7 times through coaching, action learning with
performance improvement. measurement and follow up.
7. Workplace Effectiveness & Engagement
Worker dissatisfaction is one of the leading reasons why employees are
leaving companies. This is considered amongst all levels of employee
within an organization and across industries.
Challenges to Effectiveness and Engagement
Organizational direction and goals
Leadership and management
Understanding and awareness
Motivation and engagement
Rewards and recognition
Organization, priorities and goals
iSolutions will partner with your organization’s leadership to perform critical
assessments, benchmark and determine desired outcomes using various
analytics and performance tools. Outcomes produce measurable results in:
- Increased accountability - Empowerment
- Teamwork and collaboration - Growth & development
- Support & recognition - Motivation to learn
- Value contributors - Adapt to and support change
Decision making inclusion, reassessing and streamlining process can address
ineffectiveness and contribute to employee engagement, improved performance
and reduced stress and overall better all-around outcomes.
8. Employee Relations
Many companies similar to yours pay thousands of dollars – and
sometimes even millions in legal expenses, fines and settlements due to
oversights in compliance and day-to-day issues involving:
- Labor union grievance - Refusal to hire
- State Human Rights complaints - Wrongful termination
- EEOC Charges - Age discrimination
- Title VII - Civil Rights discrimination
- DOL charges - Workplace safety
- Sexual harassment and hostile work - ADA, FMLA, PWA charges
If you have ever dealt with any of these issues you know how costly and
detrimental it can be to your business. Having never had to deal with a charge
could mean the issue simply has not surfaced as yet.
Our services include:
Investigation and response to claims
Labor and management disputes and forums
Employee and HR policy manuals
Extensive legal representation (2)
Training focused on day-to-day issues
Employee incentive programs
Managing collective bargaining to ensure flexibility and NLRA compliance
iSolutions work with organizations in managing employee relations activities
through proactive communication and policy and procedure development. We
can evaluate, develop, implement and communicate various policies that will
ensure your organization’s compliance with prevailing rules and regulations.
Additionally we can provide updates when changes occur.
(2) Services are provided through our HR Partners who are licensed attorneys admitted to the State’s bar association.
9. Talent Acquisition
It is widely agreed the average cost of a bad hire is
generally between 1 to 3 ½ times the annual salary – Can
your organization afford this?
Employers and employees are generally in alignment with what attracts
employees to an organization. This usually includes:
Responsibilities and type of work
Employer reputation and branding
Work and life balances
Total rewards package
Ability to develop and acquire skills
Opportunities for advancement
A reduction in workforce, don’t have the resources for additional staffing, new
start up or newly merged - let us show you how to leverage your human capital
to meet the needs of your business without sacrificing those of its customers.
iSolutions will partner with your organization to analyze, plan and meet its
staffing needs. We can even work with you to effectively acquire and
manage talent – all in a timely and cost effective manner while ensuring
increased performance and retention.
10. Benefits Analysis, Planning &
Most employers recognize the value of providing a comprehensive benefit package to
attract, reward and retain employees. However, with all of the competition amongst
vendors, changes, administrative burdens, regulatory compliance and costs the
undertaking can be difficult. At iSolutions we can help you navigate through the complex
maze of options and help you meet your objectives.
Analyze your business and employees needs based upon demographics and key metrics
Consider generational needs and values in attracting, rewarding and retaining employees
Use our experience to survey vendors finding the best fit for your organization
Prepare extensive plan design, adoption, amendments and terminations
Provide up to date plan documents and annual disclosures
Advise Trustees on the complex regulatory and fiduciary requirements
Facilitate benefit committees
Manage vendor relationships and analytics
With our assistance your company can provide a wide range of benefits that are
cost effective to you and your employees making them contributory, non-
contributory or blended.
- Health & welfare benefits - Flexible Spending Accounts
- Supplemental benefits - Disability plans
- Retirement plans - Wellness, fitness and nutritional plans
- Simplified retirement plans for small - Time and Leave
businesses - Legal & Identity Theft protection
The fact is very often one’s employment decision is based heavily upon
the benefits offered through an employer. Our goal is to give your
business a competitive edge and position it as an employer of choice.
11. General HR Services
As a full service (“generalist”) human resources consultancy, we offer
expertise in most functional areas of HR. We can partner with your
organization to augment and existing HR department; provide consultancy
and advice on a variety of issues; or serve as an external human resources
organization to meet your company’s needs.
Too often the complex and difficult human resources responsibilities are left to individuals with
limited experience or those lacking the necessary support to function effectively. As the role of
human resources changes, more and more companies just like yours realize the professional
responsibilities and return on investment of competent and knowledgeable HR professionals.
Fact is, you want to run your business and not be distracted by workplace issues that adversely
affect your bottom line and performance.
iSolutions tailor all of its services to meet your organization’s needs and
budget. We establish long-term client relationships that are based truly
upon a committed partnership.
We provide an initial 45 minute free-consultation..
An in depth analysis of your organization, mission, goals and strategy is determined at
various discussion levels.
Your organization’s objectives are summarized with a written proposal for review.
You determine when the client relationship is commenced upon signing of an written
We offer monthly retainer, 30-day billing, advance payment or payment upon completion of
services – based upon the scope of engagement.
Let iSolutions put its years of experience and expertise to deliver a
successful and competitive advantage to your business today and
12. Contact information
For more information please contact us today. We
welcome the opportunity to provide you with a
complementary consultation and a free business
Chicago New York
1720 S. Michigan Avenue 244 Fifth Avenue
Unit 1418 Suite C248
Chicago, IL 60616 New York, NY 10001