Some would say quality service is like good art: we know it when we see
it. With
Some would say quality service is like good art: we know it when we see it. With some
training and experience, however, our sense of quality and value can be refined. This week’s
discussion topic aims to gather a variety of examples of both good and not-so-good service
experiences to help us distinguish the defining attributes of the supply chain that lead to
quality customer service events. Have fun with this one as you share details of your most
memorable service encounters!Describe a customer service event (negative or positive) you
have experienced within the past few months. Tell the story of what happened and then
address the following questions.How did the service event affect your opinion of the
company or organization involved?What aspect of the organizational supply chain was most
relevant to your experience?In what ways, if any, could the organization have changed its
logistics methods to make your customer experience more positive?