Watch the video of this talk here: http://ow.ly/DJOrQ
Other SDGC14 talks (videos, slide-decks, sketch-notes etc.): http://ow.ly/DJvLJ
Wim Rampen from Delta Lloyd Group
Most successes in business are presented as if they’re a clear result of good thinking, planning and execution. By (Service) Design some might say. I think reality is exactly the opposite. Success, progress and transformation even, are messy processes that are mostly a result of chance and luck. So what can you do to still drive the change you want? I give you five strategies to increase your luck of being successful.