The pecha-kucha style winner presentations on November 3 were a big hit with the audience, consisting of service design practitioners, enthusiasts and professionals, revealing key insights into the process, learnings, challenges and outcomes of 5 award-winning, world class service design projects. We look forward to sharing the footage of these best practice cases in the coming weeks and are proud to congratulate and showcase the 9 finalists and the 5 winners for their exceptional projects.
3. This is the title of my presentation:
Here is the subtitle of my presentation
Name | Company
www.service-design-network.org/winners-and-finalists
5 International, Award Winning Projects
Bridgeable | Canada
Ella Walding | Malta
Muzus | Netherlands
Shera Hyunyim Park,
Culainn Boland-Shanahan,
Jaehyun Park | UK
DMA | Australia
#ServiceDesignAward2017 @SDGC17 @SDNetwork www.service-design-network.org/winners-and-finalists
4. Award Category:
Professional,
Commercial
WINNER FOR BEST COMMERCIAL PROJECT
Redefining the TELUS Renewals Experience
Bridgeable
Client: TELUS
Chris Ferguson | @chrisferg
Everton Lewis | @evertonsquill
Marie Serrano
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC17 @SDNetwork
Dan Epstein
Willy Morgan
Josh Greenhut
8. www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC17 @SDNetwork
30 years of passion with
literacy and inquiry...
SORTING OUT
Analysing information, looking for
patterns, reviewing thinking, making
meaning, expressing new understanding
GOING FURTHE R
Personal and small group
pathways of investigation taking
learning further, personalising
SYNTHESISING
& REFLECTIN G
Reviewing earlier thinking, identifying changes in
understanding, making connections between ideas,
identifying what has been learned
ACTING & APPLYING
Sharing new learning with others, making a
creating/constructing/doing
TUNING IN TO
STUDENTS’ THINKING
Establishing the ‘known’, connecting to
students’ lives, sense of purpose for inquiry first
thinking, first invitation for questions
FINDING OU T
Gathering information from a range of sources,
working as researchers, continuing to raise
questions, learning skills of investigation
PHASES OF
INQUIRY
EXPLORE
people, experience
& information
SYNTHESISE
analysis, data,
insights & concepts
results, solutions &
recommendations
CLARIFY
intent, scope &
approach
With
Our Clients
Stakeholders
The best available evidence
To
Confirm & understand
Generate, explore, uncover
Create themes & innovate
Through
Collaboration
Prototyping
Iteration
For
Discussion & consideration
Planning & testing
Implementation & evaluating
DEFINE
...meets 20 years of
service design practice
35. www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC17 @SDNetwork
Veeleisende Zorgvrager
Bij deze doelgroep is sprake van
mentale, fysieke en zintuiglijke
beperkingen. Door de meervoudige
Rechtlijnige
Denker
Gehinderde
Zelfstandige
Prikkelbare
Structuur
behoeftige
Impulsieve
Avonturier
Veeleisende
Zorgvrager
onzelfstandig
in het vervoer
zelfstandig
in het vervoer
regelmaat variatie
MATRIX VAN VERVOERSBEHOEFTEN 18-
Gehinderde Zelfstandige
Deze doelgroep is door een
lichamelijke of zintuiglijke beperking
niet in staat om zich zonder
Impulsieve Avonturier
Deze doelgroep vind het erg leuk
om anderen te ontmoeten maar
is ook snel afgeleid en impulsief.
Prikkelbare
Structuurbehoeftige
Voor deze doelgroep is het
volgen van een vaste structuur
De matrix toont de behoeften van
kinderen en jongeren met betrekking
tot het doelgroepenvervoer, alsmede
die van hun ouders. Deze zijn
gebaseerd op diepte-interviews met
de doelgroep. De behoeften zijn
samengevat in het model hiernaast,
waarin vijf persona’s op twee assen
zijn uitgezet.
De horizontale as geeft aan in
hoeverre de doelgroep behoefte heeft
aan structuur en regelmaat in het
vervoer. Aan de linkerkant bevinden
zich de doelgroepen voor welke een
vast stramien van essentieel belang is,
aan de rechterkant is er meer ruimte
en zelfs behoefte aan variatie.
De verticale as geeft aan in hoeverre
de doelgroep zelfstandig is in het
vervoer. Onder in de matrix bevinden
zich de doelgroepen die (zeer) veel
begeleiding behoeft. Bovenin de
matrix bevindt zich de doelgroep die
het een en ander zelf kan en slechts
op bepaalde vlakken / momenten
ondersteuning nodig heeft.
Hieronder is een eerste introductie van
de persona’s te lezen. De complete
persona’s worden op dit moment
(april 2017) ontwikkeld.
38. Award Category:
Student
Flo:
Smarter Black Cabs
Hyunyim Shera Park
Jaehyun Park
Culainn Boland Shanahan
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC17 @SDNetwork
STUDENT WINNER FOR BUSINESS
INNOVATION IN THE PRIVATE SECTOR
39. www.service-design-network.org/winners-and-finalists
Congratulations Shera Hyunyim Park,
Culainn Boland-Shanahan and
Jaehyunyim Park
2017 Student Winner for Business
Innovation in the Private Sector
Shera Hyunyim Park
PhD Researcher
MA Graduate, RCA
Culainn Boland-Shanahan
Freelancer
MA Graduate, RCA
#ServiceDesignAward2017 @SDGC17 @SDNetwork www.service-design-network.org/winners-and-finalists
42. Double diamond @ Design Council
Discover Define Develop Deliver
AGREEING
THE PROJECT
UNDERSTANDING
THE PROBLEM
DISRUPTING
CURRENT
THINKING
CO-DESIGNING AND
IMPLEMENTING
SOLUTIONS
LEARNING
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC17 @SDNetwork
Process
43. Interviews Observation
CITIZENS SERVIZZ.GOV
GOVERNMENT
OF MALTA
Departments
Call centre
Head Office
One stop
shop agents
Director
General
Principal
permanent
secretary
Permanent
secretary
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC17 @SDNetwork
Research
45. Mission
How might we develop the tools and
skills needed for servizz.gov and
departments to work together to
improve quality and outcomes for
citizens and staff?
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC17 @SDNetwork
55. #ServiceDesignAward2017 @SDGC17 @SDNetwork www.service-design-network.org/winners-and-finalists
Congratulations Ella Walding
2017 Student Winner for
Organisational Impact in
Government
Ella Walding
Service Designer
Innovation Unit
MA Graduate, RCA
#ServiceDesignAward2017 @SDGC17 @SDNetwork www.service-design-network.org/winners-and-finalists
56. Thank you to the 2017
Service Design Award Winners!
Award Sponsor
www.service-design-network.org/winners-and-finalists#ServiceDesignAward2017 @SDGC17 @SDNetwork