Ce diaporama a bien été signalé.
Le téléchargement de votre SlideShare est en cours. ×

Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs

Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Chargement dans…3
×

Consultez-les par la suite

1 sur 11 Publicité
Publicité

Plus De Contenu Connexe

Plus par Service Design Network (20)

Publicité

Veterans, VA and Customer Experience: Busting Stereotypes - Sarah Brooks & Julia Kim, Dept. of Veterans Affairs

  1. 1. Sarah Brooks | Veterans Affairs | @sarahbbrooks Julia Kim | Veterans Affairs | Busting Stereotypes Veterans, VA and CX October 3rd, New York City
  2. 2. Credit: Metropolitan Transit Authority
  3. 3. Veterans Experience
  4. 4. Veterans Experience Predictable Be transparent, set expectations Consistent Have systems in place to achieve minimum standards Easy Make it easy to be a customer
  5. 5. Credit: Metropolitan Transit Authority
  6. 6. Veterans Experience 9
  7. 7. Sarah Brooks | Veterans Affairs | @sarahbbrooks Julia Kim | Veterans Affairs | Thank You October 3rd, New York City

×