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DOOR to DOOR, 내가 만드는 교통정보제공서비스 - 대구광역시

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DOOR to DOOR, 내가 만드는 교통정보제공서비스
대구광역시
2015 정부3.0 국민디자인단 지자체 집중육성과제

[현황 및 문제점]
о 행정의 최일선 현장인 교통서비스 분야에서의 서비스 개선으로,시민이 직접 체감할 수 있는 성과 창출 및 시민편의
증진 필요
о 시민이 주인이 되는 정부3.0 실현을 위해 주민과의 소통과 참여로 정책을 만들어가는 공공정책 설계 과정 추진
[목표]

□ 정책 공급자(공무원 등)와 수요자(일반시민) 간 소통을 통해 인식차이 해소
о (수요자) 시 제공 교통정보 서비스 품질 및 효용성에 회의적 태도
о (공급자) 수집 가능한 다양한 교통정보 제공 및 지속적인 리뉴얼로 시민 만족 극대화 추구
□ 정부 제공 교통정보서비스 이용률 제고 및 시민 불편사항 해소
о 각종 교통정보가 자세히 제공되고 있으나 이용 실적이 저조한 원인을 시민의 입장에서 분석하여 문제점 진단 및 해결방안 도출
о 서비스 접근성, 디자인, 제공되는 교통정보 컨텐츠 구성 등 다양한 각도에서 시민 불편사항 발굴 및 해결안 모색

[국민디자인단 참여자]
서비스디자이너
- 김정아(계명대학교)
전문가(교수 등)
- 한근수 박사(대구경북연구원)
- 하정현 교수(영남대)
정책공급자
- 전준홍 주무관(교통정책과)
정책수요자시 민(일반국민, 대학생, 업계・단체등)
- 이종원 부장((주)위니텍)
- 장우익(계명대학교 학생)
- 김정미(<멀티애드>대표)
- 정미영(홍보전문가,큐레이터)
- 김소희(주부)

http://cafe.naver.com/govservicedesign/411

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