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How the Canton
of Geneva
innovates in
digital projects
The brand new
website of the
cantonal
administration
WHO AM I ?
 37 years old (and a mother of 2 girls)
 Senior Business Analyst
 17 years of experience
 I worked for more...
We want to modernize
the website and
improve the SEO1996
Realization of the project
In Oct. 2017, the new site
is official...
AN IN-DEPTH REFORM
USER CENTRIC
Bring back the user at the center of the website service offer
01
New ways of working, bes...
Living lab01
Living Lab - Implementation01
Collaborative Workshop - Gamification01
Get the best of your project stakeholders !
Benefits:
• Get business needs without...
Collaborative Workshop - Implementation01
Get feedback …
… and creativity
PARADIGM SHIFT02
Before
www.ge.ch
Dpt A
Orga. info
Serv. 1
Serv. 2
…
Dpt B
Orga. info
Serv. 1
Serv. 2
…
… Dpt Z
Orga. info...
PARADIGM SHIFT02
Before After
I go on the www.ge.ch
I have a question concerning a service
delivered by the Cantonal Admin...
Lean startup03
Product
DataIdeas
The website has been created following
the lean startup method :
1. We gathered the main ...
Agility03
 a monitoring committee 4 pers.
 a technical team 1,8 FTE,
 16 departmental respondents
& site admins,
 346 ...
Results / lessons
learned
Starting with this ….
… to create that !
The new www.ge.ch
Less costs
from 264'000 CHF (2016)
to 210'000 CHF (2018)
Unique, highly available internet platform
Resi...
LESSONS LEARNED
Keys of success :
1. Involve as soon as possible your
internal and final users
2. Simplify as much as poss...
ANY QUESTION ?
CONTACT ME
https://www.linkedin.com/in/nadege-faralli/
https://www.creativminds.ch/
https://twitter.com/nad...
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How the canton of Geneva innovates in digital : The brand new website of the cantonal administration

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September Women In Digital Switzerland meet-up presentation. Rex on the creation of the new website of the cantonal administration of Geneva

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How the canton of Geneva innovates in digital : The brand new website of the cantonal administration

  1. 1. How the Canton of Geneva innovates in digital projects The brand new website of the cantonal administration
  2. 2. WHO AM I ?  37 years old (and a mother of 2 girls)  Senior Business Analyst  17 years of experience  I worked for more than 30 different clients  Through 8 companies ABOUT ME MY CAREER MY EDUCATION Switching to supervision development 20162004 20092001 Working in Cantonal admin. as a Senior Business Analyst Started my career as an automation developer Moving to be an expert in collaborative software as well as Business Analyst Nadège FARALLI
  3. 3. We want to modernize the website and improve the SEO1996 Realization of the project In Oct. 2017, the new site is officially up and running The website of Geneva Cantonal administration is created An ergonomic study is performed by an external company. The renovation is launched in October 2015 HISTORY OF CANTONAL ADMINISTRATION WEBSITE 2010 2013 – 2013 2015 – 2015 2018 – Tomorrow Continuous improvement 01 02
  4. 4. AN IN-DEPTH REFORM USER CENTRIC Bring back the user at the center of the website service offer 01 New ways of working, best practices, innovative technics internally SHARE 03 SIMPLIFY And order the digital offer of the Cantonal Administration 02
  5. 5. Living lab01
  6. 6. Living Lab - Implementation01
  7. 7. Collaborative Workshop - Gamification01 Get the best of your project stakeholders ! Benefits: • Get business needs without asking • Innovate without even noticing • Identify Ideas & priorization • Have fun, while working on complex scenarios
  8. 8. Collaborative Workshop - Implementation01 Get feedback … … and creativity
  9. 9. PARADIGM SHIFT02 Before www.ge.ch Dpt A Orga. info Serv. 1 Serv. 2 … Dpt B Orga. info Serv. 1 Serv. 2 … … Dpt Z Orga. info Serv. 1 Serv. 2 … Marketing website 1 Marketing website … After www.ge.ch A votre service Serv. 1 Serv. 2 … Themes Marketing campain 1 Marketing campain 2 … Publications News Docs … Autorités Dept 1 Dept 2 …
  10. 10. PARADIGM SHIFT02 Before After I go on the www.ge.ch I have a question concerning a service delivered by the Cantonal Administration I use the FAQ (menu A votre Service) to find my answer I have my answer ! I go on the www.ge.ch I have a question concerning a service delivered by the Cantonal Administration OK … which department of the Cantonal Administration is delivering this service ? Let’s try this one ! Oups … wrong site …. Let’s try another one …
  11. 11. Lean startup03 Product DataIdeas The website has been created following the lean startup method : 1. We gathered the main questions / issues of the citizens from : 1. the different offices (desks / phone) 2. the helpdesk 3. our internal SEO 2. We created a product to respond to these main questions / issues; 3. We implemented it; 4. We tested it in live on internet parallel to the existing site.
  12. 12. Agility03  a monitoring committee 4 pers.  a technical team 1,8 FTE,  16 departmental respondents & site admins,  346 contributors et reviewers Meet the team …
  13. 13. Results / lessons learned
  14. 14. Starting with this ….
  15. 15. … to create that !
  16. 16. The new www.ge.ch Less costs from 264'000 CHF (2016) to 210'000 CHF (2018) Unique, highly available internet platform Resistant to peaks of consultations Monitored 24/7
  17. 17. LESSONS LEARNED Keys of success : 1. Involve as soon as possible your internal and final users 2. Simplify as much as possible 3. Try Fast To Innovate Faster 4. Don’t underestimate the Change Management 5. Create the dream team
  18. 18. ANY QUESTION ? CONTACT ME https://www.linkedin.com/in/nadege-faralli/ https://www.creativminds.ch/ https://twitter.com/nadegefaralli https://www.pinterest.fr/creativminds/ Thank You !

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