This is the material that I presented the major conference of Logistics news paper.

1. 고려대학교 Ph.D/PMP Lee Seouk Joo KPI 지수 선정과 운영 Version 0.9

4. 물류 환경의 변화

8. Outbound Logistics Inbound Logistics Integrated e-Logistics (Danzas 사례 ) Sales and Marketing (customer) Production (customer) Storage Demand Forecasts Materials Planning Monitoring the Suppliers Monitoring the Orders Deliveries to Customers Customer service Monitoring the speed of circulation The Control of Recycled Material Product Development and Planning (customer) Information flow Monetary flow

9. “ Achieving operational excellence in the supply chain is a journey, not a destination… The only way to maintain the level of operational excellence needed to survive in this environment is through continuous improvement.” Manufacturers Wholesale Distributors Suppliers Customers Contract Manufacturers Logistics Providers Supplier Exchanges Customer Exchanges Logistics Exchanges Virtual Manufacturers Retailers Steve Banker and Sid Snitkin, “ Continuous Improvement: A Foundation for Operational Excellence, ” Supply Chain Management Review , March/April 2003. 물류부문의 Operational Excellence 부터 Goods Flow Information Flows Financial Flow

10. 프로세스 개선

11. 잘하고 있는 건가 ? 다 잘한다고 생각한다 .. 얼마나 ? 대충 !!! 아주 !!! 잘 !!! 조직의 수익에 효율적 일까 ? 글쎄 ? 내 업무는 ?

18. The Value of Measurement

19. IRS – 세금관련 업무 / 공공분야 SIGMA (with ±1.5 Sigma Shift) 2 3 4 5 6 7 100K 10K 1K 100 10 1 (233 ppm) Best in Class 부품입고검사 비행기 이착륙 (0.43 ppm) 급여계산 Journal Vouchers 이동통신업 항공화물 취급 주문 업무 평균 식당 요금계산 의사처방 (6210 ppm) (3.4 ppm) 6 시그마로 본 우리의 업무 수준 (66810 ppm)

21. 75% of ‘process’ projects provide benefits. 75% of application development projects fail Process orientation works Process Orientation Works

22. 지수선정의 의미

26. Strategic Learning Loop Initiatives & Programs test the hypotheses Output (Results) reporting Management Control Loop funding Input (Resources) update the strategy PERFORMANCE 85% of management teams spend less than one hour per month on strategy issues 92% of organizations do not report on lead indicators 60% of organizations don’t link strategy & budgets 78% of organizations lock budgets to an annual cycle 20% of organizations take more than 16 weeks to prepare a budget STRATEGY BALANCED SCORECARD BUDGET MAKE STRATEGY A CONTINUOUS PROCESS

27. KPI 기본개념

28. Business Process Architecture

29. Process Hierarchy Systems Skills SUB - PROCESS ACTIVITY BUSINESS PROCESS Standards Instructions Forms TASK

30. Process Architecture

32. KPI 선정방법

33. KPI 수행 방법론

34. KPI 운영의 기대효과

35. CSF/KPI 도출

37. KPI 도출방안

38. KPI framework

39. KPI 방법론

40. 비전과 전략파악

41. KPI Framework

42. KPI 란

43. 어떤 KPI 가 기업에 필요한가 ?

44. 다양한 KPI 도출

45. 어떤 KPI

46. KPI 도출시 유의할 점 .

47. 지표 설계 및 확정 프로세스

48. KPI 상세방법론

68. BSC 설계

70. KPI 사례소개

71. Any Questions

72. 감사합니다

74. KPI 추진시 주요 이슈와 문제점