Self-service has become a must-have, given the time spent by technicians in handling tickets that can be self-solved by end users. ServiceDesk Plus self-service portal makes it easy for your end users to create and track their tickets or self-solve common issues by reading the solutions without having to pick the phone or send emails. Empower your end users with self-service portal and reduce the workload on your IT help desk.

1. How to be a
S
Vinit Tibrewal
Marketing Analyst, ServiceDesk Plus
by using a self-service portal

2. There are two types of IT service
requesters in this world...

3. The DIY (Do it yourself) people

4. And the help desk callers (HDCs)

5. The HDCs hardly
solve issues
themselves

7. “Hey Stark, reset my
password, will you? I
can hardly work like
this.”
Simple, he'll
call the help
desk.

8. Then,
he'll relax
with a cup
of coffee
and wait
for the
password
reset

9. At the IT service desk
office, Stark, the IT
admin, is busy restoring a
business email service.

10. Stark recieves John's SMS..

11. While Stark works on restoring the email service, he gets
calls from other end users…
"Hey Stark, how do
I convert my doc
into pdf?"
"Stark, I cant find
the power switch on
the printer."

12. These help desk
callers cost their
companies almost
100 thousand
dollars every year
because they make
service desk do tasks
that they can do
themselves.

13. The Alternative?

14. The self-service portal

15. The self-service portal is a
platform where requesters
can log their service
requests.

16. You can track your ticket status
and communicate with the IT
person.

17. Search the solutions
(Knowledge Base) for simple
IT information.

18. So, skip running to your
IT even for petty issues.

19. Start using a self-
service portal and
become a smart user
today!

20. Issued in the interest of service desk teams worldwide!

21. www.servicedeskplus.com
The IT help desk solution that comes with a free self-service portal for end users.