Susan Etlinger

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Susan Etlinger is an industry analyst with Altimeter Group where she focuses on social data intelligence, analytics and strategy. She conducts independent research on these topics and is the author of several related research reports available for download at altimetergroup.com, on her blog, susanetlinger.com, and on SlideShare. Susan works with global 2000 clients to incorporate social data analytics into organizational culture and practice. She helps organizations develop frameworks and process that enable them to extract insights from the social web and act on them in a practical, repeatable and scalable manner. Susan also works with technology vendors to refine product roadmaps and ...

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Susan Etlinger

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Social Data Intelligence: Integrating Social and Enterprise Data for Competitive Advantage

Shiny Object or Digital Intelligence Hub? Evolution of the Social Media Command Center

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A Framework for Social Analytics