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The Hidden Value of Desktop Support Technicians

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San Francisco Bay Area
San Francisco Bay Area

SF HDI Chapter presentation given by Nenita Rozzi.

Carrière
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The Hidden Value of Desktop Support Technicians Nenita Rozzi, Marsh & McLennan Cos.
Quick facts about me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topic Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why not just Desktop Support? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What we can bring to the party ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Else Can We Bring? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What we’ve achieved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What we’ve built within IT ,[object Object],[object Object],[object Object],[object Object]
For you to do next ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep this in mind ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: HDI 2010 Practice & Salary Report
Keep this in mind ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep this in mind Collaborating with Desktop Support can’t be a bad thing, but there does need to be a balance.
Desktop Support Transformed What they thought we did…
Desktop Support Transformed What they learned we could do … ,[object Object],[object Object],[object Object],[object Object]
Now it’s your turn ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?
Thanks for attending! ,[object Object],[object Object],[object Object],[object Object]

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The Hidden Value of Desktop Support Technicians

Notes de l'éditeur

  1. What skill sets do technicians bring? How can those be translated to other IT positions? What’s Broadview troubleshooting? Seeing a bigger picture & having ideas of where the problem lies – hardware, operating system, application, network, server Closest to the real environment – we know what’s in place, we have some history