NextGen - App Driven Service Management

Steven Gomolka
Steven GomolkaClient Partner - Infrastructure Services Outsourcing à Dimension Data

The application drives the process. In today's world, apps are so far more sophisticated and the ability to integrate has never been easier. We use to say "process drives application" but now my view is we have completely flipped the paradigm

Organizations are digitally optimizing business operations to better enable employees as well as enhance
customer experiences to boost client value and their bottom line. They are not transforming simply to transform,
rather it is most commonly for a specific strategic benefit or to resolve a particular challenge. These drivers are
compelling IT and Business leaders alike to look beyond their legacy norms to what “could be”. Unfortunately,
digital optimization and transformation doesn’t occur overnight. It is a journey that organizations embark on and
progress through over time.
Optimize and Transform Business Operations
As you decide to move along the path to become more “digital”, what does it mean for your organization? What
processes can be optimized? What benefits can be derived? How do you build a plan to get there?
Regardless of where you happen to be on your path to digital transformation, Emtec can help facilitate your
progression through digital enablement, optimization and transformation.
PATH TO DIGITAL ENABLEMENT AND TRANSFORMATION
Infrastructure
Services
Process Mapping
Do we understand all our
business processes and know
they are working properly? Are
there legacy processes which
are ripe for optimization or
automation?
Awareness1
Reduce Inefficiencies
How do we help ensure processes are
completed accurately and consistently?
What do we need (processes, platforms,
policies) to better enable the task?
Enablement2
Reduce Repetitive Effort
How do we improve accuracy
and consistency of
cross-departmental processes
via connected systems?
Integration4
Reduce Manual
Effort and Time
How do we proactively guide
processes through better
workflows and communication
across siloed systems and teams?
Orchestration3
Reduce Decision
Making
How do we reduce
manual intervention and
accelerate process
efficiency through digital
automation?
Automation5
For more information, please visit https://www.emtecinc.com or email us at information@emtecinc.com
USA / CANADA / INDIA
Emtec, an IT consultancy, is dedicated to helping organizations drive optimization, transformation and growth by
employing the latest enterprise technologies and innovative business processes to empower their employees, accelerate
innovation and deliver results.
We provide a wide range of advisory, implementation, integration and managed support services for cloud and on-premise
platforms in the application, infrastructure and analytics landscape.
Empower your Digital Experience with
Emtec's IT Infrastructure Services
Emtec provides a comprehensive suite of enablement, transformation and sustainment services that
empower your internal employees and provide an optimized digital experience to your clients.
EXTENSIVE DOMAIN EXPERTISE
Emtec has extensive experience across the following technology domains to enable the digital enterprise.
Enable
Awareness, Planning and
Advisory Services
Foundation services and platforms
that prepare organizations to
deliver a digital experience
Transform
Adoption, Implementation and
Migration Services
Services and platforms that realize
an organizations vision of an
optimized digital experience
Sustain
Management, Maintenance
and Support
Lifecycle services and platforms
that ensure the quality of the digital
experience over the long term
IT Requirements, Planning and Design
• Assessment, Platform Recommendations,
Security Modeling
Data Center, Networking and Security
• IT and Network Equipment Configuration
and Deployment
• IT Resource Sourcing
• Hosting, Cloud Migration, Security Testing
End User Computing
• Lifecycle Management
• MDM and Identity Management
• Collaboration and A/V
• Hardware Break-Fix Services
• Outsourced Managed Support Services
Enterprise Software
• On-Premise and Cloud Software (ERP, HCM,
CRM, EPM)
• Custom Application Development and
Integration
Enterprise Analytics
• Data Governance
• Business Intelligence and Data Visualization
• Reporting and Analytics
Digital Experience
• Mobility- UI/UX, App Development, Testing
and Maintenance
• Intelligent Automation - Robotic Process
Automation and Chat Bots
For more information, please visit https://www.emtecinc.com or email us at information@emtecinc.com
USA / CANADA / INDIA

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NextGen - App Driven Service Management

  • 1. Organizations are digitally optimizing business operations to better enable employees as well as enhance customer experiences to boost client value and their bottom line. They are not transforming simply to transform, rather it is most commonly for a specific strategic benefit or to resolve a particular challenge. These drivers are compelling IT and Business leaders alike to look beyond their legacy norms to what “could be”. Unfortunately, digital optimization and transformation doesn’t occur overnight. It is a journey that organizations embark on and progress through over time. Optimize and Transform Business Operations As you decide to move along the path to become more “digital”, what does it mean for your organization? What processes can be optimized? What benefits can be derived? How do you build a plan to get there? Regardless of where you happen to be on your path to digital transformation, Emtec can help facilitate your progression through digital enablement, optimization and transformation. PATH TO DIGITAL ENABLEMENT AND TRANSFORMATION Infrastructure Services Process Mapping Do we understand all our business processes and know they are working properly? Are there legacy processes which are ripe for optimization or automation? Awareness1 Reduce Inefficiencies How do we help ensure processes are completed accurately and consistently? What do we need (processes, platforms, policies) to better enable the task? Enablement2 Reduce Repetitive Effort How do we improve accuracy and consistency of cross-departmental processes via connected systems? Integration4 Reduce Manual Effort and Time How do we proactively guide processes through better workflows and communication across siloed systems and teams? Orchestration3 Reduce Decision Making How do we reduce manual intervention and accelerate process efficiency through digital automation? Automation5 For more information, please visit https://www.emtecinc.com or email us at information@emtecinc.com USA / CANADA / INDIA
  • 2. Emtec, an IT consultancy, is dedicated to helping organizations drive optimization, transformation and growth by employing the latest enterprise technologies and innovative business processes to empower their employees, accelerate innovation and deliver results. We provide a wide range of advisory, implementation, integration and managed support services for cloud and on-premise platforms in the application, infrastructure and analytics landscape. Empower your Digital Experience with Emtec's IT Infrastructure Services Emtec provides a comprehensive suite of enablement, transformation and sustainment services that empower your internal employees and provide an optimized digital experience to your clients. EXTENSIVE DOMAIN EXPERTISE Emtec has extensive experience across the following technology domains to enable the digital enterprise. Enable Awareness, Planning and Advisory Services Foundation services and platforms that prepare organizations to deliver a digital experience Transform Adoption, Implementation and Migration Services Services and platforms that realize an organizations vision of an optimized digital experience Sustain Management, Maintenance and Support Lifecycle services and platforms that ensure the quality of the digital experience over the long term IT Requirements, Planning and Design • Assessment, Platform Recommendations, Security Modeling Data Center, Networking and Security • IT and Network Equipment Configuration and Deployment • IT Resource Sourcing • Hosting, Cloud Migration, Security Testing End User Computing • Lifecycle Management • MDM and Identity Management • Collaboration and A/V • Hardware Break-Fix Services • Outsourced Managed Support Services Enterprise Software • On-Premise and Cloud Software (ERP, HCM, CRM, EPM) • Custom Application Development and Integration Enterprise Analytics • Data Governance • Business Intelligence and Data Visualization • Reporting and Analytics Digital Experience • Mobility- UI/UX, App Development, Testing and Maintenance • Intelligent Automation - Robotic Process Automation and Chat Bots For more information, please visit https://www.emtecinc.com or email us at information@emtecinc.com USA / CANADA / INDIA