Analyze how an organization’s design influences organizational behavior.
Contrast the characteristics of "tall" vs. "flat" organizations, and how each type of
organizational structure responds to change.
Solution
Answer: The structure of business organizations can be described as either tall or flat, which
refers to the levels of management in the organization's hierarchy and the corresponding
distance between front-line or entry-level employees and top management. Whether a business
has a tall or a flat structure can have important impacts on a variety of elements within the
organizational culture. The difference between tall and flat organizational structures is the layers
of management. In a flat organizational structure, there may be just one top manager who is an
owner or CEO of the company, overseeing a handful of other employees, all with equal levels of
authority.In a tall organizational structure, by contrast, there are multiple layers of authority
between the CEO and low-level employees. For example, an entry-level employee may report to
a supervisor, who reports to a manager, who reports to a director, who reports to a vice president,
who, finally, reports to top management.