本文件是源自於Acumen+網站上的MOOCs課程「設計工具組：以人為本設計的課程（Design Kit: The Course for Human-Centered Design）」備註中的更多資源「設計技巧：問答集——受訪者隱私權（ https://novoed.com/design-kit-q2-2015/course_info_pages/3804 ）」，歡迎與我聯絡討論設計思考，文中翻譯有建議也請不吝告知，謝謝。

1. Q: What’s the best way to disclose to
interviewees how pictures, recordings,
and answers they may grant us will be
used, to what extent, and by whom?
A: When in doubt, think about how you
would feel if the roles were reversed,
and always err on the side of protecting
someone’s privacy. It’s an important part
of the trust-building process when you are
conducting your Inspiration phase research.
Sequence is important. It’s often best to
interview first, and then ask to take photos
at the end. Many interviewees—especially
those who are new to the process—may be
nervous or wary up front. Giving them an
opportunity to get to know you a bit through
the time you spend interviewing is a better
foundation for the conversation about
privacy and photography.
Also, be sure to explain how you will share
the photos or information in a clear, easy-
to-understand way. You want someone to
understand what they are agreeing to.
Q: Should we be providing legal
documents when doing interviews (i.e.
non-disclosure agreements)?
A: As part of this course, we don’t require
you to draft any sort of NDAs for your
research but you should adhere to the
following norms while conducting and
reporting back on your research.
• Always ask permission of a person
before taking their photo.
• Do NOT take photos of children under
age 13 unless you get a parent’s consent.
Please adhere to the following norms
with respect to names and photos when
submitting assignments:
• Do NOT use REAL NAMES of people,
companies, or schools;
• Do NOT use PHOTOS of people you
interviewed on the NovoEd platform
You may use other images to represent
them (for instance, a Google image search
of public photos, creativecommons.org, or
this list of websites for free images).
Q: What if I’m working on a project
where photos are not allowed for
privacy purposes, is there a good way
to still document the process?
A: At times, photography is limited due
to privacy, but there are still other ways
to capture the essence of your research.
For instance, photographing faces is not
an option for projects on healthcare in the
United States due to HIPAA regulations.
For this, design teams find creative ways of
capturing photographs. It may be the way
a person sits in the waiting room or their
hand reaching for a form. These can still
convey the feeling that interviewees may
encounter while waiting to be seen by the
doctor without breaking privacy rules.
Q & A: Tips on Confidentiality
This team working on a healthcare project in Boston had to get creative in how they
captured photos as privacy regulations prevented photographing interviewees’ faces.
1The Course for Human-Centered Design
Class 2
Inspiration Phase
It’s always important to be respectful of the individuals and communities when conducting
your research. You’ll want to avoid capturing photos or personal information if you have
not gotten explicit permission from the those you’re interviewing.
以⼈人為本的設計——第⼆二章：靈感激發
中⽂文翻譯：上官良治
shangkuanlc@gmail.com
如有翻譯上的建議或其他想法，歡迎來信！
問答集：關於保密與個⼈人隱私
在波⼠士頓進⾏行公共衛⽣生計畫的團隊拍照時必須發揮創意，以遵守避免拍攝受訪者臉部的訪談規範。
問：向受訪者說明我們如
何運⽤用採訪中收集的相
⽚片、錄⾳音、以及答案的最
佳時機是什麼？（說明中
我們會解釋這些資料會⽤用
在哪裡、哪些⼈人會看到訪
談中得到的資料。）
問：我們採訪時應該提供
法律⽂文件（也就是保密協
議）給對⽅方簽署嗎？
問：如果我進⾏行專案的地區
（可能因為隱私權相關的法
規或⾵風俗習慣）無法拍照，
還有什麼其他紀錄專案過程
的好⽅方法嗎？