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Prepared for                                 by<br />How airlines dealt with the ash cloud crises through social media: 15...
$1.7 billion<br />Is what airlines lost due to the volcano eruption, in a week<br />
Twitter to rescue, when call center fails<br />
airBaltic starts getting refund requests…<br />
And customer service moves to Twitter<br />
KLM starts resolving situations on Twitter<br />
Travelers who made it back get help too <br />
Virgin Atlantic updated Facebook regularly<br />
Eurocontrol stole the show on Twitter…<br />
…Calmed nerves on Facebook…<br />
…and even updated relevant LinkedIn groups<br />
Eurocontrol’s Twitter followers doubled<br />Chart created using: http://www.twittercounter.com<br />
Hashtags guide travelers to right resources<br />Designed using: http://www.neoformix.com/Projects/TwitterVenn/<br />
#ashtag becomes a trending topic<br />Designed using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ash...
#ashtag gets over 55,000 mentions in 7 days<br />Chart created using: http://wthashtag.com/<br />
#icerupt is combined with multiple hashtags<br />Chart created using: http://wthashtag.com/<br />
About this slideshow<br />compiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the...
About us<br />
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How airlines dealt with the ashcloud crisis through social media

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15 charts and screenshots capture the collective efforts of airlines on social media to rescue and help stranded passengers, when the Icelandic volcano erupted in April 2010, causing major disruptions

Publié dans : Business

How airlines dealt with the ashcloud crisis through social media

  1. Prepared for by<br />How airlines dealt with the ash cloud crises through social media: 15 charts and screenshots<br />
  2. $1.7 billion<br />Is what airlines lost due to the volcano eruption, in a week<br />
  3. Twitter to rescue, when call center fails<br />
  4. airBaltic starts getting refund requests…<br />
  5. And customer service moves to Twitter<br />
  6. KLM starts resolving situations on Twitter<br />
  7. Travelers who made it back get help too <br />
  8. Virgin Atlantic updated Facebook regularly<br />
  9. Eurocontrol stole the show on Twitter…<br />
  10. …Calmed nerves on Facebook…<br />
  11. …and even updated relevant LinkedIn groups<br />
  12. Eurocontrol’s Twitter followers doubled<br />Chart created using: http://www.twittercounter.com<br />
  13. Hashtags guide travelers to right resources<br />Designed using: http://www.neoformix.com/Projects/TwitterVenn/<br />
  14. #ashtag becomes a trending topic<br />Designed using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ashtag<br />
  15. #ashtag gets over 55,000 mentions in 7 days<br />Chart created using: http://wthashtag.com/<br />
  16. #icerupt is combined with multiple hashtags<br />Chart created using: http://wthashtag.com/<br />
  17. About this slideshow<br />compiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the crisis. Each of the graphs and charts have a URL to the original tool used to create it.<br />Special thanks to @sparksheet and @flyingwithfish for help with some of the screenshots.<br />http://www.simpliflying.com<br />
  18. About us<br />

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