1. The Effect of Job Stress on Police Officers’
Job Burnout- Generation as a Mediator
Advisor: Dr. Yu- chih Lin
Presenter: Fei-yu Chang
Date: Jan 13, 2014
1

2. Content
Introduction
Introduction
Literature Review
Literature Review
Methodology
Methodology
2

3. Introduction
•
•
•
•
•
•
•
Background
Motivation
Job Characteristics
Research Question
The Purpose of Study
Research Gap
Contribution
3

4. ▲ Background
警察局
人口數
Introduction
現有員額
現有警察官
警民比
平均每 一分局所
分局數
人數
維護治安人數
總計
23,315,822
54,252
51,700
--
159
--
台中市
2,684,893
6,298
6,071
442
14
191,778
彰化縣
1,299,868
2,764
2,685
484
8
162,484
南投縣
520,196
1,385
1,315
396
8
65,025
資料來源：內政部警政署
1 police officer → 431 citizens
1 police officer → 431 citizens
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5. Introduction
▲ Research Motivation
The effects of job stress on job burnout
at fire station
(Mitani, Fujita, Nakata, & Shirakawa, 2006)
The effect of job stress on job
burnout
at police station
→ generation as a mediator
5

6. Introduction
▲ Job Characteristics
unscheduled
over workload
dangerous
unstable working hour
various work
6

7. Introduction
▲ Research Question
Which generation is a mediator to interfere
the effect of job stress on police officers’ job
burnout?
7

8. Introduction
▲ Research Purpose
to explore the effect of job stress on
police officers’ job burnout, generation
as a mediator
8

9. Introduction
▲ Research Gap
 Previous researchers regarding job stress and
job burnout
 Few researcher regarding generation to
job stress and job burnout
9

10. Introduction
▲ Research Contribution
 To distinguish
the specific generation interfering the effect of job
stress on police officers’ job burnout.
10

11. Literature review
•
•
•
•
Job Stress and Burnout
The Definition of Generations
Hypotheses
Research Framework
11

12. Literature Review – Job Stress and Burnout
Stress is recognized as a complex process that consists
of three elements:
Emotional
reaction
Work
environment
appraisal
(Vagg & Wasala, 2003)
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13. Literature Review – Job Stress and Burnout
Burnout is a syndrome
characterized by
Burnout
(Maslach, Schaufeli, & Leiter, 2001)
Emotional
Emotional
exhaustion
exhaustion
Depersonalization
Depersonalization
(cynicism)
(cynicism)
Reduced personal
Reduced personal
accomplishment
accomplishment
(inefficacy)
(inefficacy)
13

14. Literature Review – Job Stress and Burnout
Stress and burnout have been recognized as serious
problem, particularly for human service professionals.
(Maslach, 1982, 1993)
Fire service worker who suffers from acute or chronic
stress feels emotional exhaustion and depersonalization.
(Mitani, Fujita, Nakata, & Shirakawa, 2006)
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15. Literature Review – Job Stress and Burnout
The hotel supervisors’ job stressor are found to have
significant effects on depersonalization, Emotional
exhaustion and personal accomplishment.
(Hu & Cheng, 2010)
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16. Literature Review – Job Stress and Burnout
Police work is also a service job and thus
vulnerable to burnout.
(Maslach, 1982, 1993)
(Maslach, 1982, 1993)
H1 : The job stress of police officer has
significant influence on job burnout.
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17. Literature Review - Generation
Generations are recognizable groups of individuals
that share a common history and significant life
events at critical developmental stages.
(Lancaster & Stillman, 2002)
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18. Literature Review - Generation
The work stress of civil servants are differ
according to the generational difference.
(Tien, 2003)
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19. Literature Review
▲The generation is
the 40s – base on agriculture
 the 50s – base on industry
 the 60s – base on industry and
commerce
 the 70s – base on international trade

(Tu, 2007)
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20. Literature Review - Hypotheses
H2: Generation significantly interferes the effect of job stress on
police officers’ job burnout.
• H2-a: Generation-40s significantly interfere the effect of job stress
on police officers’ job burnout.
• H2-b: Generation-50s significantly interfere the effect of job stress
on police officers’ job burnout.
• H2-c: Generation-60s significantly interfere the effect of job stress
on police officers’ job burnout.
• H2-d: Generation-70s significantly interfere the effect of job stress
on police officers’ job burnout.
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21. Literature Review - Research Framework
Generation
H2
Job Stress
H1
Job Burnout
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22. Methodology
•
•
•
•
Participants
Procedure
Instrument
Data analysis
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23. Methodology - Participants
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24. Methodology - Procedure
• Revise the questionnaire
• Distribute the questionnaire
• Collect and analyze the
questionnaire
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25. Methodology
Instrument-Part I Personal information
1 、您的性別 □(1) 男
Wang, 2010
□(2) 女
2 、出生年代 □(1) 民 國 40 年 □(2) 民國 50 年 ~59 □(3) 民 國 60 年
~49 年民 國 70 年 年
□(4)
3 、教育程度 ~79 年
□(1) 高中 ( 職 )
□(2) 專科
~69 年
□(3) 大學
□(4) 研 究 所 ( 含 )
4 、婚姻狀況 以上 未婚
□(1)
□(2) 已婚
5 、工作年資 □(1)5 年以下
□(2)5-10 年
□(4)15-20 年
□(5)20 年以上
6 、工作勤務 □(1) 內勤工作
□(2) 外勤工作
□(3)10-15 年
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26. Methodology
Wang, 2010
非
Instrument-Part II
Job Stress- 22 items
不
無
同
非
常
同
意
意
常
不
意
見
1. 我的工作時間不固定，需 24 小時輪流服勤， 同
體力負荷過大。
2 、我的工作常要應付危險性的突發狀況。
同
意
意
3 、我常因工作負荷過大，感覺身心俱疲。
4 、我常因上級要求績效而感到壓力。
5 、我常因工作時犯錯而遭受上級的處分。
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27. Methodology
Instrument-Part III
Job Burnout- 15 items
1
2
3
4
5
Wang, 2010
非
不
無
同
非
常
同
意
意
常
不
意
見
我對我的工作有挫折感。
同
我覺得自己過度努力的工作快被工作融化
意
了。
工作一整天後，我感到精疲力竭。
同
意
晨起，想到又要面對一天的工作，我覺得
疲累。
我對工作感到心力交瘁。
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28. Methodology - Data Analysis
• Descriptive Statistics analysis
To examine demographic information of the
participants
• Regression analysis
To explore the relationships among generation, job
stress and job burnout
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