This presentation was from a very interactive workshop that was presented for American Century Fund's Retirement Roadshow Series. (for 401k advisors)

1. DEFINING
SUCCESS
A division of fi360, Inc.
Copyright 2013 – Present FSS, a division of fi360, Inc.

2. fi360 promotes a culture of investment fiduciary
responsibility through education, technology,
knowledge, support, and thought leadership to improve
fiduciary decision-making.
fi360 Overview and Mission

3. • Co-Founder, Managing Director, FSS
• 17 years of financial industry experience
• Formerly licensed as an insurance and investment
professional
• Ran successful investment office in Pittsburgh for 6+ years
• Served 4 years active duty Army
• Active in Rotary, Chamber of Commerce and other civic
organizations
Sharon Pivirotto, AIFA®, PPC™

4. Sharon Pivirotto
"Information is overrated, and information without
implementation is useless.“
- Danny Iny

5. Activity - Reflection
Defining A Successful 401(k) Practice

6. Let’s Go!

7. Marriage Isn’t For You…
Defining A Successful 401(k) Practice

8. Defining A Successful 401(k) Practice

9. Year End Planning
Worksheet
Defining A Successful 401(k) Practice
Three ways to increase
your opportunity for
success:
1. Set goals
2. Include participant wins
3. Articulate the BENEFIT

10. “You make a living by what
you get; you make a life by
what you give.”
Defining A Successful 401(k) Practice

11. Activity – Describe your
most successful plan…
Defining Plan Success

12. Defining Plan Success
ERISA INDUSTRY BEST
PRACTICES
6 KEY ISSUES

13. Six Key Issues
1. Defining Plan Success
2. Understanding Fiduciary Responsibilities
3. Prudent Investment Selection & Monitoring
4. Provider Due Diligence Documented
5. Effective Participant Communications
6. Plan Administration Compliance

14. Demonstrating
Prudence
Checklist
Defining Plan Success
Three ways to use this
checklist:
1. Checklist of services
offered
2. Identify gaps when
prospecting
3. Enhance your process

15. “If you do what you've
always done, you'll get
what you've always
gotten.”
– Tony Robbins
Defining Plan Success

16. Activity – Describe your
service process…
Defining a Successful Service Model

17. Defining a Successful Service Model

18. Defining a Successful Service
Model
Fiduciary
Responsibilities
Provider Review
Participant
Education
Annual Review Investments
Q1
Q2
Q4
Q3

19. Defining a Successful Service
Model
Activities List Excel Calendar Timeline
Jan Enrollment Mtng
Committee Mtng
Feb Participant
Statements
IPS Review
Mar Newsletter
Benchmarking
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
1
2 2
3 3
4 4 4 4
5 5 5 5
6 6 6 6 6 6 6 6 6 6 6 6
7 7
First Quarter Second Quarter Third Quarter Fourth Quarter

20. Success Calendar
Worksheet
Defining a Successful Service Model
Three reasons to develop a
success calendar:
1. Define and Scale your
Service Model
2. Articulate your Process
3. Define your Value