1. CASE STUDY :

2. C HARACTERS

Nitish, the principal protagonist

Arvind & Vidya, Nitish’s friends

Mr Kapoor, Director Marketing (DM)

Venkat, Assistant Operations Officer (AOO)

Meena, Operations Officer (OO)

Mr Khurana, Associate Director Marketing (ADM)

Mr Alagu, Director Operations (DO)

Manish Chawla, Managing Director (MD)

Madhumita, Associate Director Finance (ADF)

3. S ITUATION A NALYSIS

Nitish, the principal protagonist has an illustrious academic and
professional past.

Prefers job profile over pay package.

His career had reached a point of stagnation.

Referred and selected at Solutions unlimited.

Isn’t offered the job profile & pay package commensurate with his
qualifications.

Mr Kapoor’s intervention settles the issue; creates bad blood between
Meena & Nitish.

4. S ITUATION
ANALYSIS

Nitish rushes for the orientation at Amsterdam on Meena’s behest.
Interacts with the MD.

Not compensated fully for his expenses as promised by Venkat.

Gets a mouthful from Mr Alagu.

Not sent for the testing assignment at NewZealand. Removed from
another project as well.

Starts working on a confidential project with the MD.

Appreciated for his work amidst interpersonal issues.

Moves to Nagpur – happy to maintain distance with Meena.

5. P ROBLEM L EVELS
Problems
Individual
Group
Organizational

6. Gullible & naïve.
Carrying baggage of previous
organizations
Mr Kapoor
Authoritative.
Meena
Easily offended and egoist
Venkat
Making promises on company’s
behalf without awareness
Mr Alago
Unacceptable corporate behavior
Manish Chawla
Lack of involvement
Factionalism has
led to bitterness
amongst
employees
Organizational
Nitish
Group
Individual
P ROBLEM A NALYSIS
Lacks concrete
structure.
Key positions
vacant.
KRAs not defined
explicitly.
Flexibility has
become their
undoing.

7. D ECISION A NALYSIS
Maintain the
status quo
• Problems have percolated deep down to be
tackled on their own
Change the
system
• The organization is already going through a
transitional phase. Further changes will make it
difficult for employees to cope up
Modify the
system
• Based on our analysis, making appropriate
modifications within the organization is the best
possible alternative

8. P LAN
OF ACTION
An organizational structure with well defined roles & responsibilities must be set
up. Fill up senior positions at the earliest.
Mr Chawla must set the house in order and take control so that alternative
power centres are not created.
Training sessions on interpersonal skills, corporate behavior and company
policies.
To break factionalism
• the company in addition to referrals, needs to advertise about the job opportunities.
• Regular team activities for better group dynamics

9. T HANK Y OU