SGA Talent Presents Who’s Who Amongst ServiceNow Key Players... Highlighting Wo

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SGA Talent Presents Who’s Who
Amongst ServiceNow Key Players…
Highlighting Women
www.sgatalent.com 518 843-4611

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Table of Contents
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Male & Female Statistics: Slides 4 - 6
ServiceNow Women Leaders You Need to Know: Slides 7 - 126
ServiceNow Competitors: Slide 127
ServiceNow U.S. Elite Technology Partners: Slides 128 - 129
ServiceNow: Slides 130 - 132
ServiceNow’s Global Elite Partners: Slides 133 - 222

Male
Female
Stats
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*Total CEOs & Presidents: 37
Males: 29
Females: 8
Chief Executive Oﬃcers & Presidents
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*Total CFOs: 22
Males: 15
Females: 7
Chief Financial Oﬃcers
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7
ServiceNow
Women Leaders You
Need To Know

Lara Caimi: Chief Strategy Oﬃcer ServiceNow
Lara Caimi joined in December 2017 and currently serves as
ServiceNow’s Chief Strategy Oﬃcer. Prior to joining ServiceNow, Lara
spent 14 years at Bain & Company. As a Partner at Bain in San Francisco,
Lara spent her time advising technology companies on topics of growth
strategy, performance improvement, go-to-market strategy, M&A and
merger integrations.
Prior to business school, Lara also worked as a private equity analyst at
Halpern, Denny & Co.
Lara holds a B.A. in Economics and English Literature from St. Olaf
College, earned a M.I.B. at The University of Sydney as a Fulbright
Scholar, and received her M.B.A. from Harvard Business School.
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Gina Mastantuono: Chief Financial Officer ServiceNow
Gina joined ServiceNow in November 2018 and brings more than 20
years of financial experience to ServiceNow, including in the cloud, IT
and mobility solutions industries. Prior to ServiceNow she served as
CFO of Ingram Micro, a leading provider of global technology and
supply chain services.
Prior to Ingram Micro, Gina was Revlon’s SVP, chief accounting officer,
controller and international CFO from 2007 to 2013. Gina also held
various executive finance roles at InterActiveCorp, and Triarc
Companies. She began her career at Ernst & Young in the entrepreneurial
services group. Gina has also been honored as one of CRN’s “Power
100” and twice listed on the National Diversity Council’s Top 50 Most
Powerful Women in Technology.
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Pat Wadors: Chief Talent Officer ServiceNow
Pat Wadors serves as Chief Talent Officer for ServiceNow, the digital
workflow company making work, work better for people. That purpose, as
well as Pat’s longtime focus on building healthy companies that scale, drives
her vision to create amazing employee experiences for ServiceNow’s
10,000+ people around the world.
Prior to joining ServiceNow in September 2017, Pat was the Senior Vice
President, Global Talent Organization at LinkedIn where her focus was on
recruiting and developing top talent, driving organizational transformation,
supporting a highly engaged workforce, and growing LinkedIn’s global
footprint.
Pat received her BS in Business Management, Human Resources
Management from Ramapo College of New Jersey.
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Sam Loveland: Vice President, Customer Success
Throughout her career, Sam has always been committed to post-sale customer
success and laser-focused on ensuring customers redrive the greatest possible
value. Currently at ServiceNow Sam works with a Customer Service teas all
across the globe, were they are dedicated to providing their customers with
expert guidance to achieve the best business outcome possible as they deploy
of the Now Platform.
Before her current role, Sam was at HelloSign’s VP of Customer Operations
where she worked to drive the adoption and usage of the HelloSign product
line. Before that, Sam held positions at xMatters, FinancialForce.com, and
Findly. At the outset of her career at Deloitte Consulting focusing on CRM
and its impact to industry.
Sam has a BA in Quantitative Economics from UCSD and an MBA from
Columbia University.
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Christine Ehrenberger: Vice President, Solution Consulting, Americas
Christine is the Vice President of Solution Consulting, Americas for
ServiceNow. Christine started with ServiceNow in May 2019.
Christine has spent her entire career selling in the technology
industry, with the leadership abilities that span multiple cloud
applications. She has a strong management and leadership ability to
assemble diverse national teams driving successful customer
engagements and strategic wins with Fortune 500 ﬁrms as well as
small general business markets.
Christine holds a BA in Materials and Logistics Management from
Michigan State University.
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Liz Du: Director, Employer Brand & Talent Marketing
Liz Du is the Director of Employer Brand and Talent Marketing for
ServiceNow. Liz started with the company in 2016 and assumed her
current position in February 2019.
Liz is a marketing leader with a reputation built on developing and
executing strategic marketing programs that deliver on business
goals She is a highly eﬀective team manager and partnership
builder with a specialization in aligning teams to produce optimal
results.
Prior to joining ServiceNow, Liz held positions of increasing
responsibility at Adobe, Seagate Technology and SanDisk.
Liz holds a BA in Liberal Arts from The College of New Jersey.
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Julie Sweet: Chief Executive Officer
Julie Sweet is chief executive officer of Accenture and serves on the company’s board
of directors.
Prior to becoming CEO in September 2019, Julie served as chief executive officer of
Accenture’s business in North America, the company’s largest geographic market.
Previously, she was Accenture’s general counsel, secretary and chief compliance officer
for five years.
Outside of Accenture, Julie is a leader on topics including innovation, technology’s
impact on business, and inclusion and diversity. She is a member of the World
Economic Forum's International Business Council, the Business Roundtable and the
TechNet Executive Council. Julie also serves on the board of directors for Catalyst, the
board of trustees for the Center for Strategic & International Studies and the board of
trustees for the Marriott Foundation for People with Disabilities - Bridges from School
to Work. In 2019, she was named to FORTUNE’s list of “Most Powerful Women” for
the fourth consecutive year.
Julie holds a Bachelor of Arts degree from Claremont McKenna College and a Juris
Doctor from Columbia Law School. 14

Amy Fuller: Chief Marketing Officer & Communications Officer
As Accenture’s chief marketing & communications officer, Amy Fuller leads a global
team of approximately 2000 marketing and communications professionals focused
on strengthening the Accenture brand in the marketplace and helping to grow the
business. Amy is responsible for brand, advertising and research, content and digital
marketing, social media, corporate and financial communications, industry analyst
and media relations. She is a member of Accenture’s Global Management Committee
and the Accenture Diversity Council.
Prior to joining Accenture in 2017, Amy served as senior managing director of global
brand at Deloitte. Amy headed global consumer marketing for MasterCard which
entailed developing the iconic “Priceless” campaign across all channels and markets.
Her particular experience is in leading multidisciplinary marketing efforts for
complex global businesses and leading teams across specialties and geographies. In
reinvigorating the Accenture brand, Amy is currently presiding over the company’s
largest-ever growth in brand value. 15www.sgatalent.com 518 843-4611

KC McClure: Chief Financial Officer
KC McClure is Accenture’s chief financial officer with responsibility for the
company’s corporate controllership, treasury, tax, investor relations, financial
reporting and analysis, strategic planning and analysis, and corporate
development functions. She is a member of Accenture’s Global Management
Committee.
Prior to her appointment as CFO in January of 2019, KC was senior managing
director – Business and Commercial Finance and was responsible for all of
Finance’s work across Accenture’s markets and services. In addition, she was
responsible for our Commercial Management and Finance Strategy &
Enablement functions. During this time, she represented Finance on
Accenture’s Operations Council.
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Ellyn Shook: Chief Leadership & Human Resource Officer
Ellyn Shook is Accenture’s chief leadership & human resources officer,
responsible for helping the 505,000 people of Accenture succeed both
professionally and personally. Her global team of HR experts is re-imagining
leadership and talent practices to create the most truly human work
environment, fueling Accenture’s differentiation in the market and ability to
improve the way the world works and lives.
Ellyn is a member of Accenture’s Global Management Committee. She is a
strong advocate for diversity and equality, and Accenture has been widely
recognized externally as an employer of choice and for its equality efforts.
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Amy Giovannucci: Managing Director, ServiceNow Lead, Federal
Amy is a Managing Director, and ServiceNow Lead for the Federal Practice
at Accenture.
She is a consulting executive specializing in Service Management across
industries with global experience. She specializes in Service Management
Operations and Transformations across Enterprise organizations.
Amy started with Accenture in 2007, coming to the company from Sprint,
where she was a Program Manager.
Amy holds a Bachelor of Business Administration degree from James
Madison University and holds a certiﬁcation as a ServiceNow Systems
Administrator.
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Amy Shaw Feirn: Deputy CEO, Partnerships & Offerings
Amy is the deputy CEO-Partnerships & Offerings for Deloitte
Consulting LLP, in her current role, she is responsible for scaling and
delivering the world-class capabilities of Consulting’s six offering
portfolios-including the integration of solutions, assets, and talent across
technology, human capital, strategy, and operations services to help
organizations address their most complex, heart-of-the-business
challenges. Amy has more than 25 years of experience advising and
teaming with clients to identify and implement strategic, long-term
solutions to difficult, multifaceted issues. She also serves on Deloitte’s
US Board of Directors and US Consulting’s Executive and Management
Committees.
www.sgatalent.com 518 843-4611 19

Christina Bieniek: Chief Commercial Officer
Christine is a principal in Deloitte Consulting and Chief
Commercial officer.
In this role, she is responsible for driving profitable growth across
all of Deloitte Consulting offerings and industries. She oversees
Client Excellence, Sales & Pursuit Excellence, and Marketing.
These are three essential areas that fuel the organization’s business
strategy. They also empower Deloitte account leaders and
engagement teams to win and differentiate in the marketplace with
greater ease and consistency.
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Suzanne Kounkel: Chief Marketing Officer
Suzanne is a principal in Deloitte Consulting and the chief marketing
officer of Deloitte US, where she leads Marketing & Sales Integration
across businesses to create powerful results for clients and drive
growth. She also serves as the chief marketing officer for Deloitte
Consulting, where her work emcompasses the full suite of marketing
and communications services to support the US consulting business,
including sub-branding and positioning, content marketing, public
relations, and internal communications.
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Nishita Henry: Chief Innovation Officer & Platforms
Nishita is Deloitte Consulting’s Chief Innovation Officer and leads
the Deloitte Platform business. In this role she drives the firm’s
innovation agenda by working with cutting-edge technologies,
engaging the startup community and driving the transformation of
next generation technologies into practical solutions for Deloitte’s
clients.
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April Slovensky: Principal, Enterprise Technology & ServiceNow
April leads Deloitte Consulting’s Enterprise Technology oﬀering, focusing
on the Business of Technology and Enterprise Service Transformation using
ServiceNow. She has more than 25 years (19 with Deloitte) of experience
leading large-scale technology-enabled business transformations and
working with IT and business teams to deliver value-added solutions to
customers and employees. She has experience across technology strategy,
ideation, and build operations for customers, supply chain, manufacturing,
human resources, and ﬁnance.
She has served clients in a number of industries, including travel, hospitality
& services, consumer products, retail, industrial products, energy, and
engineering and construction. April has previously served as the client lead
for a major transformation organization, the North Texas managing director
of Consulting and the global leader of Delivery Excellence.
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Karmen Major: Senior Manager
Karmen is a charismatic leader with a 20-year career of inspiring multicultural
workforces for Fortune 100 leaders within varying industries. She heightens
business agility through innovative human capital initiatives. Offer a holistic
approach to operational development, propelling positive work cultures and
building strong leaders in fast-paced and performance-driven corporate
environments.
Karmen currently leads development of Deloitte’s ServiceNow products for the US
market. By leading Deloitte’s exciting work in this space, she influences and
drives Deloitte’s operational direction. She collaborates with other leaders on
building the right talent capability and culture for this newer Deloitte practice.
Through her role she is able to focus on reimagining work of the future and
redefining the customer and employee experience.
Karmen holds a BS degree in Finance from the University of Missouri-Columbia.
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Lynne Doughtie: Chairman and Chief Executive Officer, KPMG US
Lynne Doughtie is U.S. Chairman and CEO of KPMG and a member of KPMG’s
Global Board and Executive Committee.
From 2011 to 2015, Lynne served as vice chair of KPMG’s Advisory business,
establishing Advisory as the firm’s fastest growing business. She also oversaw the
expansion of KPMG’s capabilities in innovative services and solutions, including
information security, strategy, digital/mobile, and transformation. Lynne began her
career in KPMG’s Audit practice in 1985 and has served in a number of national,
regional, and global leadership roles, including lead partner for several of KPMG’s
major clients.
Lynne has received numerous accolades, including Fortune magazine’s Most
Powerful Women in Business, Accounting Today magazine's Top 100 Most Influential
People, the National Association of Corporate Directors’ 100 most influential people
in the boardroom, and “Woman of Achievement” by the National Association of
Female Executives.
Lynne is a graduate of Virginia Tech, where she earned a Bachelor of Science degree
in accounting. In 2007, she was awarded the Distinguished Alumnus Award for
outstanding career accomplishments and contributions to the college.
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Christine Norton: Global Alliance Director, ServiceNow
Christine is the Global Alliance Director for ServiceNow. In her role, she is
responsible for leading global alliance activities across KPMG member firms.
Christine has extensive knowledge and global experience in technology account
management, managed services, and business development. Her experience in
technology and services enable the continued growth of KPMG’s go-to-market
offerings across ServiceNow’s leading platform technology. Christine is also
responsible for overseeing strategic alliance initiatives, such as global strategic
planning, cross-functional alliance enablement, development of new solutions, and
go-to-market programs. In Christine’s 15 years of distinguished industry
experience, she has led numerous global projects supporting Fortune 500 and 1000
companies with back-office digital transformations and managed services.
Community Involvement: Christine is a social justice advocate for inter-social
issues related to race, gender, age, sexual orientation, religion, nationality,
education, and mental or physical ability.
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Michelle Perkins: Director, Technology Advisory
Michelle joined KPMG in April 2018 as Director of our ServiceNow ecosystem
since 2011 and has led numerous successful ServiceNow engagements. She has
spent over 15 years in Technology and ITSM and has extensive consulting and
operational experience.
Michelle is passionate about building strong partnerships with clients to help
ensure their success. She works closely with clients to align their overall IT
strategy to the IT Operating Model to help deliver tangible improvements at
tactical and operational levels. Through years of experience working with
organizations across sectors including banking, education, media, legal and
health, she brings a deep understanding of the challenges IT organizations face
in a fast-pace change environment.
In addition to her experience with IT organization, Michelle has worked with
HR and Risk to enable them get the best value for the ServiceNow platform.
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Carla Christofferson: Executive Vice President, Chief Risk Officer
As Executive Vice President, and Chief Risk Officer for DXC Technology, Carla leads the
company’s risk and security efforts. She is focused on risk management, including the ethics
and compliance function, cybersecurity preparedness, resilience and security, brand protection
initiatives and asset protection.
Carla also works to advance DXC’s enterprise-level resilience strategy to enable leaders to
respond to security and business disruptions in an efficient and consistent manner, keeping the
safety and security of employees at the forefront while protecting company assets.
Carla brings significant experience in senior leadership roles. Prior to joining DXC she was at
AECOM, where she served as executive vice president and chief legal officer. Carla also led
AECOM’s risk management, IT security, physical security and safety, health & environment
departments. She oversaw the company’s legal organization globally, including litigation,
government affairs, ethics & compliance, SEC reporting, and transaction-related legal activities.
In 2015, Carla was managing partner at O’Melveny & Myers, a Los Angeles law firm. Carla is
active in Los Angeles community affairs and has served on the boards of the Los Angeles
Library Foundation and the Metropolitan YMCA. She received a law degree from Yale
University and a Bachelor of Arts in communications from the University of North Dakota.
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Mary Finch: Executive Vice President, Chief Human Resources Officer
As Executive Vice President, and Chief Human Resources Officer for DXC Technology, Mary
leads all aspects of Human Resources and employee engagement globally, including talent
development and training; employee retention and recruitment; policy, benefits and
compensation; workforce development and organization effectiveness; staffing and training; along
with global inclusion and diversity.
A member of DXC’s senior leadership team, Mary joined DXC from AECOM, where as CHRO
she was responsible for all aspects of AECOM’s global human resources organization.
Prior to AECOM, Mary served as senior managing director and chief operations officer for
Global Human Resources at Accenture, where she drove global delivery of HR services,
overseeing operations supporting approximately 320,000 employees across 56 countries and
multiple Accenture businesses.
Mary holds a B.S. degree in accounting & business/management from Miami University. She
received the California Diversity Council’s Most Powerful & Influential Women Award (2016)
and a Tribute to Women Award from YMCA Silicon Valley (2015). She is a founding member of
Her Story, an organization committed to improving the lives of people living in survival mode
around the world, especially single mothers.
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Maria Pardee: Senior Vice President, General Manager
Maria Pardee is DXC Technology’s Senior Vice President and General Manager for the
Workplace and Mobility offering. Before that, Maria was CSC’s vice president and
general manager of Global Infrastructure Services (GIS) Workplace and Services
Management.
Maria has held a number of management positions in global IT and consulting
companies. Most recently, she held the position of chief information officer at BT
(Retail Division) and senior vice president of global account at Alcatel-Lucent
(Enterprise Division). She has also held senior-level positions in customer
management for American Management Systems (now CGI) and KPMG
Consulting/Bearing Point. Her areas of emphasis were balance sheet transformation,
business alignment of IT and core business, and global delivery of large-scale IT
programs.
Maria holds a BA in international affairs and an MS in telecommunications from the
University of Colorado, Boulder. She spent the first 5 years of her career as a systems
analyst at Digital Equipment Corporation (DEC) and is a frequent speaker on the IT
transformation circuit. She has been recognized as an IT leader in Computerworld and
listed in the Financial Times as one of the leading women in IT.
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Kristin Slattery: Vice President, Corporate Operations
As Vice President of corporate operations for DXC Technology, Kristin Slattery is responsible
for driving improvements in company performance and eﬃciency, with a goal of enabling
DXC employees to focus more squarely on serving customers. Her focus is on streamlining
processes, optimizing operational execution and leading key cross-functional and
cross-regional initiatives.
A member of DCX’s senior leadership team and reporting to DXC President and CEO Mike
Salvino, Kristin spent 26 years at Accenture as a global technology and business leader. After
10 years in technology consulting, she ran operations in several of Accenture’s global and
regional businesses.
This included serving as managing director North America Geographic Operations, with
responsibility for facilities, services and digital solution - enabling 50,000 employees in the
U.S. and Canada to serve Accenture’s North America leadership committee.
An advocate for technology and culture at Accenture, Kristin led transformational programs
that showcased innovation to customers and improved the employee experience.
Kristin holds an MBA from the University of Chicago Booth School of Business and a B.S.
degree in math and computer science from Bucknell University. 31

Lou Hunnebeck: Principal Advisor, ServiceNow Practice
Lou is the Principal Advisor for the ServiceNow Practice at DXC
Technology, a position she has held since April, 2017 and has been with the
company since February 2016.
Lou is a results-oriented specialist with over thirty years of experience in
service industries, and the last twenty in IT Professional Services.
Lou is a frequent speaker in IT Service Management (ITSM) events
including itSMF and HDI. She has served on the ITIL Senior Examiners’
Panel, developing and improving certiﬁcation examinations in the global
ITIL qualiﬁcation scheme.
Lou earned a Bachelor of Fine Arts degree from New York University.
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Vini Harbola: Senior Technical Lead, ServiceNow
Vini is the Senior Technical ServiceNow lead at DXC Technology, a position
she assumed in September 2016. Before coming to DXC, Vini held the same
position at Accenture.
Vini has 9 plus years of experience in ITSM and ServiceNow development
and administration with multiple end-to-end implementations at a large global
level. She has a deep understanding of the application architecture and
development lifecycle process, and has an expertise in ServiceNow tasks.
Vini holds a Bachelor’s degree in Electrical, Electronic and Communications
Engineering from Uttar Pradesh Technical University and is certiﬁed in
ServiceNow Implementation and is a certiﬁed ServiceNow Systems
Administrator.
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Penny Stoker: Global Leader of HR Services
Penny is a high-performing Global Human Resources Executive with
record of leading major HR functions in complex international
organizations, start-ups, and consulting ﬁrms.
A business manager, with P&L and operational leadership experience, able
to implement change while establishing functional excellence aligned to
business objectives.
A strategic and decisive leader providing eﬀective counsel and creative
solutions requiring initiative, risk taking, and decisiveness, while balancing
the interests of a global workforce and business.
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Suzanne Bouhia: Chief Communication Officer, Americas
As EY Americas Chief Communications Officer, I lead internal and external
communication for the Americas including the United States, Canada, Latin America
and Israel, working across the Regions, service lines and functions. I serve as a member
of the global communication team to build the EY brand and enhance reputation
management and employee engagement across internal and external stakeholders. I
also oversee our leadership/Chairman communication and corporate executive
positioning, reporting to our US Chairman and Managing Partner and Americas
Managing Partner and working closely with our Americas Operating Executive and US
Executive Committee on all areas of our communication strategy and execution.
Throughout my approximately 15 years with EY, I’ve served on the Region Leadership
Team of two of our largest Regions as Brand, Marketing and Communication (BMC)
Leader. I also served as US Layer Leader, Americas Communication &
Engagement/Talent BMC Leader, and Region Business Development Operations
Leader. An EY boomerang, I re-joined the Firm in 2008, after five years leading
Marketing and Communication for another leading professional services firm.
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Toni Clayton-Hine: Chief Marketing Officer
Toni Clayton-Hine is the chief marketing officer for EY Americas, the $15-billion professional
services firm globally known as Ernst & Young LLP. Ms. Clayton-Hine is a seasoned B2B
global marketing executive who has helped companies of all sizes create revenue streams from
new markets, new offerings and new channels of distribution by combining creative ideas with
data and analytics to unlock opportunities in highly competitive markets.
Joining EY in January 2019, she is responsible for defining and implementing a strategic
marketing vision across industry sectors, geographies and service lines to drive revenue,
relationships and reputation for the firm. This includes creating and executing an integrated
marketing strategy that encompasses branding, media, experiential and digital marketing.
Prior to EY, Toni was the senior vice president and chief marketing officer of Xerox,
responsible for creating a holistic strategy, from brand to demand, to deliver profitable growth
in untapped B2B and B2B2C market segments. Her work at Xerox earned her a spot as one of
Brand Innovators’ “Top 100 Women in Brand Marketing” by creating the seven-time
award-winning “Set the Page Free” rebranding campaign that improved brand perception by
20% while capturing tens of thousands of prospects for demand generation.
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Ellen Daley: Chief Executive Oﬃcer
Ellen brings more than 25 years of broad technical and management experience
across software, research, and services to Acorio. As an industry leader, Ellen’s
past ﬁrms include Deloitte, ArcStream Solutions, and Forrester Research, where
she sat on the Executive team and led their Business Technology Practice,
providing consulting and research for IT leaders globally in Asia, Europe, and
North America. Her enthusiasm for clients, Service Management and
ServiceNow is the driving force behind the team’s passion and excellence.
Ellen holds a B.S. in Physics from RIT and a M.S. degree in Electrical
Engineering from George Mason University.
37

Juliet Acuﬀ: Vice President, Strategic Initiatives
Juliet serves as the Vice President of Strategic Initiatives at Acorio
responsible for driving key Acorio priorities, including leading the
Acorio Virtual Assistance (AVA) program, serving as the key executive
sponsor for strategic client accounts, as well as creating, enhancing and
analyzing business and IT processes. She has 20+ years’ experience in
IT strategy and ServiceNow experience, including prior management
roles in Global Software Asset Management Operations at CSC.
Juliet holds a Bachelor’s degree in Business Administration from the
University of Kansas.
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Christine Dostal: Vice President, Finance
With over 20 years of ﬁnance and operations experience, Christine
has broad expertise in all aspects of corporate accounting and
ﬁnancial management. Her direct experience is with real estate and
venture capital with specialities in contract administration,
purchasing, cash management, corporate acquisitions, and
diversities.
Christine holds a B.S. in Elementary Education from the University
of Providence.
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Meghan Lockwood: Vice President, Strategic Marketing
As the Vice President of Strategic Marketing at Acorio, Meghan
is responsible for setting both strategic vision and tactical
execution plans for the team’s global marketing footprint. She
bring 18 years’ experience working with business owners and
C-level executives to the Acorio team, with prior roles at
MarketingSherpa, HubSpot, and The Boston Globe.
Meghan holds a B.A. in Government, Economics, and
International Relations from Cornell University.
40

Jen Miller: Vice President, People
Passionate about targeting, energizing great talent, and enabling
innovative cultures, Jen Miller is a People and Culture strategy
leader for startup and high growth technology companies. With
over 20 years’ experience in Talent Management, Jen heads up
Acorio’s end-to-end Employee Experience strategy and execution
including talent, performance, engagement, learning and
development, and total rewards.
Jen holds a B.A. degree from the University of Maryland College
Park.
41

Marci Parker: Vice President, Client Delivery
With over 20 years of IT experience, Marci has a special talent for
marrying technical implementation and operational functionality. Prior to
joining the ServiceNow ecosystem as an Engagement Manager, Marci
served as the America’s Region Director of Asset Management at CSC,
where her global team of 120 asset professionals delivered to 35 Fortune
500 companies. Today at Acorio, she runs the client delivery program,
supporting 80+ active projects each month.
Maric holds a BBA in Finance from Stephen F. Austin State University
and an MBA from American Intercontinental University.
42

Stacey Prezel: Practice Lead, HR Service Delivery
Stacey specialized in deﬁning services and processes that provide value
and improve transparency for customers. With over a decade helping
organizations transform their IT and enterprise processes, Stacey uses
her expertise to help customers align with best practices and ensure
successful adoption. She has also assisted organizations with
developing implementation roadmaps, balanced scorecards and
continual service improvement plans.
Julie holds a B.A. degree from the University of Texas at Arlington.
43

Janeen Osselborn: ITBM Practice Leader
Janeen has 20 years’ experience leading all facets of global IT
Governance, including Financial Management, Portfolio
Management, PMO leadership, Business Services, and IT
Quality, for Fortune 500 companies.
44

Leanne Bartkus: Senior Consultant
Leanne has deep knowledge across the platform in incident,
problem, request, change, Project Portfolio Suite, CMDB, demand
and HR. She has excellent communication, diagnostic skills, and
process improvement experience, allowing her to quickly and
consistently solve problems and provide innovative solutions.
Leanne has 40+ successful ServiceNow implementations over the
last 5 years.
Leanne holds a Bachelor’s degree in Computer Science from Aurora
University and a MSc degree in Information Systems from the
University of Phoenix. 45

Monisha Singh: Principal, Shared Services
Monisha has a rich overseas & indigenous experience of over 20
years in managing Global Sales & Marketing across various
industry spaces. Her strengths are focused on Product Management
and Development, Competitive Market Research and Strategic
Alliances. She has previously served in sectors such as
Pharmaceuticals, Biotechnology, Clinical Research and the Medical
Devices Industry.
Monisha holds a BS and MS in Microbiology from Delhi
University as well as an MBA from Lal Bahadur Shastri Institute of
Management. 46www.sgatalent.com 518 843-4611

Sheetal Kale: Director, Marketing
Sheetal is an incisive, resourceful, self-initiating professional with
experience in Online Marketing Strategy, Digital Outreach, Social
Media Marketing, Online Branding, Content Marketing, Website UX
Consultancy and Website QA in global scenarios for over 15 years.
She has an intuitive understanding of marketing and sales concepts
applicable to niche markets in global settings. A constant learner
who believes that experiences help you grow and make you a richer
person in thought and actions.
Sheetal holds a B.S. degree from the University of Pune.
47

Sushma Aithal: Senior Manager, Consulting HR Service Delivery Practice
Sushma is the Senior Manager for Consulting in the HR Service
Delivery Practice at Alcor Solutions, a position she started in January
2020. Sushma brings 18 years of experience in IT product and
services business with expertise on product, program/project
management and PMO.
Sushma holds a Bachelor’s degree in Engineering from the University
of Pune and is a ServiceNow Certiﬁed System Administrator.
48

Jennifer van Ommen: Senior Manager, Consulting Security Risk Privacy
Practice
Jennifer is the Senior Manager for Consulting in the Security
Risk Privacy Practice at Alcor Solutions, a position she was
promoted to in January 2020. Jennifer joined the company in
2018.
Jennifer earned a Bachelor of Science degree in Organizational
Management from the University of La Verne and holds
multiple ServiceNow Certiﬁcations.
49

Christine Nuessle: CEO and President
Christine co-founded Bravium in the summer of 2010. She leveraged more
than 10 years experience working for Accenture, managing large-scale IT
implementations and operations in the public sector, to establish a company
that combines the deep knowledge of a big consulting ﬁrm with the agile,
accommodating service available only as a boutique provider.
Christine’s direct, straightforward communication, technical expertise,
enthusiasm, and strategic perspective are at the core of Bravium’s culture and
drive for excellence. Her passion for solving technical challenges and
personable approach encourage collaboration and engagement with
consultants and clients.
Christine holds a B.S. degree in Decision and Information Systems from the
University of Maryland College Park.
50

Valerie Morris: Senior ServiceNow Developer
Valerie is a Senior ServiceNow Developer for Bravium, a position she
started in October 2018. Before Bravium, Valerie held various
ServiceNow positions at Lithium, Development Dimensions International,
and invivodata.
Valerie earned a Bachelor of Arts degree in Political Science from the
University of Pittsburgh and is currently pursuing her Master’s degree
from Harvard University. Valerie holds ServiceNow certiﬁcations as an
Implementation Specialist, Application Developer and System
Administrator.
51

Carole Ferrand: Chief Financial Officer
Prior to joining Capgemini in 2018, from 2013 Carole held the position of
Financial Director at Artemis Group, the holding company of the Pinault family,
where she was also in charge of strategic and financial support for certain
investments. Carole is a director of FNCA and sat on Capgemini’s board of
directors from May 2016 to May 28. 2018.
In 2011, Carole became Group Chief Financial Officer of the Europacorp Group.
Prior to this Carole spent over a decade at Sony: in 2000, she joined Sony France,
as Financial Director before becoming Secretary General in 2002. Carole started
her career at PriceWaterhouseCoopers in 1992.
Carole is a graduate of the Ecole des Hautes Etudes Commerciales.

Nive Bhagat: CEO, Cloud and Infrastructure Services
Nivedita Krishnamurthy Bhagat is on the board of MITIE
Group Plc and Chief Executive Oﬃcer, Infrastructure Services
at Capgemini SE.
Nive previously occupied the position of Head, London
Development Centre at Infosys Ltd.
53

Shobha Meera, Chief Corporate Social Responsibility Oﬃcer
Shobha is the Chief Corporate Social Responsibility Oﬃcer at Capgemini.
Before her current position Shobha was the Executive Vice President and
Global Head of Sales and Marketing for Financial Services SBU at Capgemini,
and was a member of the Capgemini FSSBU Executive Leadership team.
She is an employee-centric business leader with a strong focus on innovation,
agility and business outcome. She has been a part of various corporate
initiatives that have helped organizations to improve mind share, achieve
business growth, improve & digitalize processes, launch new functions and
create new ways to engage with clients. She is also a prominent speaker on
various industry platforms.
Shobha is an IIM-Ahmedabad Alumni.
54

Maria Pernas: Group General Counsel
Maria was appointed Group General Counsel of Capgemini in September 2017.
After starting her professional career working as external legal advisor at Price
Waterhouse in Madrid, Maria joined Sema Group (now Atos), where she was
appointed to the role of General Counsel Iberia and South America, and
worldwide General Counsel for the Major Events and Entertainment business unit in
charge of, among others, the Olympic project. In 2004 Maria took over the position of
Vice President, General Counsel South Europe, Middle East, Africa and South America at
the Rome oﬃce while keeping her previous responsibilities. In 2008, she moved to Paris
to take responsibility for the legal support to Major Contracts and, afterwards, Corporate
Legal Aﬀairs, Compliance & Litigations at worldwide level. In 2013 Maria was appointed
Deputy Group General Counsel at Atos.
Maria is a member of the Madrid Bar Association. She also collaborates as professor at
the “Master in Digital Economy and IP Law” at HEAD in Paris. 55

Virginie Regis: Chief Marketing and Communications Oﬃcer
Virginie has been in her current position since June, 2017.
Virginie holds a Master’s degree in Finance and Economics from
Universite Pantheon Assas in Paris.
56

Rosemary Stark: Global Sales Oﬃcer
Rosemary was appointed Global Sales Oﬃcer (GSO) and joined the Group
Executive Committee in May 2017. Prior to this Rosemary led Capgemini’s
Financial Services business in the UK and Ireland from 2015.
During her 20+ years at Capgemini, Rosemary has held various leadership roles
including heading Capgemini’s US banking business and prior to that, Capgemini’s
Application Management and Financial Services business in Scotland. Throughout
this time Rosemary and her team have delivered a number of large programs
covering retail banking, multi-channel sales performance, product development,
post-merger integration and customer service improvement. Rosemary specializes in
developing senior client relationships and ensuring the delivery of complex programs
to support business transformation.
Prior to joining Capgemini Rosemary was an economic analyst in the UK public
sector.

Jill Weber: Director, Global Head, Service Integration and ServiceNow
Practice
Jill leads a global competency of over 800 certiﬁed process
consultants and ServiceNow experts who help accelerate
customer’ digital transformation journeys to service
excellence. Jill has over 25 years’ experience in service and
enterprise management consulting, including digital SIAM
and tools transformation strategy, planning and deployments.
58www.sgatalent.com 518 843-4611

Judy Dunn: Global Partner, Senior Manager, ServiceNow
With over 20 years of sales, partner marketing, ﬁeld enablement,
business development experience, and notable accomplishments along
the way, Judy knows what it means to bring people, process, strategy
and vision together to drive exceptional results.
Judy is focused on providing engaging leadership, impactful strategic
planning, marketing solutions, and identifying growth opportunities.
With a global perspective, Judy successfully led large cross-functional
teams across continents and time zones to achieve business
objectives.
Judy holds a BA in International Marketing from Western
Washington University, and an MBA in Technology Management
from the University of Phoenix. 59

Trish Bakker: Chief Executive Officer
Trish co-founded Computer Design and Integration LLC in 1995 with her husband,
Eric, in their garage in Tappan, New York, and helped drive the hybrid IT solutions
provider into the $300M+ organization it is today.
Soon after the company was launched, CDI’s rapid growth enabled it to add
professional sales, technical consultants and acquire “real” office space. CDI’s for
major client was Quest Diagnostics, which was will always be a guarded customer, and
served as the foundation for CDI’s extensive client base in healthcare. This account was
nurtured out of Trish’s extensive experience of 12+ years as a registered nurse for two
major hospital systems in the New York metropolitan region.
Today, CDI has more than 250 employees and operates out of its corporate headquarters
located in Teterboro, New Jersey, with offices along the east coast. As CEO with
responsibility for sales, marketing and operations, Trish will continue to drive this
privately held IT consulting and reselling organization in pursuit of its future milestone -
increasing revenue over the next few years to $500 million. To get there, she notes, “CDI
can’t do it alone; we need to have true partnership relationships with our people, vendors,
and most importantly, our customers.
60

Holly Brooks: IT Project Manager
Holly currently serves as a Information Technology Project
Manager at Computer Design & Integration, LLC (CDI)
and has been with the company since June of 2019.
Holly recently received her certiﬁcation as a ServiceNow
Systems Administrator.
Holly holds a Bachelor’s Degree in Psychology from
Norfolk State University and an MBA from Louisiana State
University.

Ashley Haglin: Managing Consultant, Service Delivery
Ashley is the Managing Consultant, Service Delivery for
Crossfuze, a position she assumed in June 2019. Prior to
joining Crossfuze, Ashley served in diﬀerent ServiceNow
capacities at Virteva.
Ashley holds multiple ServiceNow certiﬁcations along with a
BBA Degree in Management Information Systems from The
University of Minnesota Duluth.

Patti Maikish: Senior Engagement Manager
Patti was recently promoted to Senior Engagement Manager
from Engagement Manager, ServiceNow at Crossfuze. Patti
joined Crossfuze in May 2018, joining Crossfuze from QEP
Resources.
Patti holds multiple ServiceNow certiﬁcations and received
her education from Montana State University Billings.

Ginni Rometty: Executive Chairman
Virginia M. (Ginni) Rometty is Executive Chairman of IBM. She was previously Chairman,
President and Chief Executive Oﬃcer.
Ginni became Chairman, President and CEO of IBM in 2012. During her tenure she made
bold changes to reposition IBM for the future, investing in high value segments of the IT
market and optimizing the company’s portfolio. Under Ginni’s leadership, IBM built out
key capabilities in hybrid cloud, security, quantum computing, industry expertise, and data
and AI, both organically and through acquisition. IBM acquired 64 companies during
Ginni’s tenure as CEO, including Red Hat, the largest acquisition in the company’s history.
Beginning her career with IBM in 1981, Ginni held a series of leadership positions across
the company and led the successful integration of PricewaterhouseCoopers Consulting,
creating a global team of more than 100,000 business consultant and services experts.
Ginni holds a Bachelor of Science degree with high honors in computer science and
electrical engineering from Northwestern University.
64

Michelle H. Browdy: SVP, Legal & Regulatory Affairs, General Counsel
Michelle Browdy is IBM’a Senior Vice President, Legal and Regulatory Affairs, and General
Counsel. She is responsible for IBM’s global legal, security, corporate governance and
compliance activities and policies, as well as IBM’s environmental and government and
regulatory affairs functions.
Since coming to IBM, Michelle has served as a Board member of the Pro Bono Partnership, VP
of the Executive Committee of the Yale Law School Association and was appointed by the Chief
Judge of New York State to the Commercial Division Advisory Council in 2013. She is
currently a member of the Board of Directors of the US Chamber of Commerce, and previously
she acted as a Special Assistant Attorney General for the State of Illinois and taught Trial
Advocacy as an Adjunct Professor at Northwestern University School of Law.
Michelle received a BSE, summa cum laude, from Princeton University; and SM in Applied
Mathematics from Harvard University; and a JD from The Yale Law School. She is admitted to
the bar in Illinois and New York State, and is registered to practice before the United States
Patent & Trademark Office.

Diane Gherson: SVP, Chief Human Resources Officer
Diane was named an officer of IBM and CHRO in 2013. Diane is responsible for the people
strategy, leadership, skills, careers, engagement, employee services, labor cost, diversity and
inclusion of the more than 350,000 person workforce covering 170 countries.
Diane has been an external advocate for social issues affecting employees, such as DACA,
transgender inclusion, and addressing bias in AI. Under Diane’s leadership in stewarding
diversity and inclusion, IBM received the prestigious 2018 Catalyst Award for advancing women
in business. Diane also holds a US patent in the field of predictive analytics. In 2018, was
named HR Executive of the Year by HR Executive, and was elected as Fellow of the National
Academy of Human Resources (NAHR), the highest honor granted in the human resources
profession. She serves on the board of directors of the HR Policy Association and the American
Health Policy Institute.
Diane joined IBM in 2002 from consulting firm Willis Towers Watson where she led the global
pay and performance management practice. Diane earned a Bachelor of Arts with honors from
Trinity College, University of Toronto, and a master’s degree in Industrial and labor Relations
from Cornell University. She is all but disertated in the PhD program at the Sloan School of
Management.

Christina Montgomery: VP, Chief Privacy Officer
Christina Montgomery is IBM’s Chief Privacy Officer and an IBM Vice President. As
Chief
Privacy Officer, Christina oversees IBM’s AI Ethics Board, a multi-disciplinary team
responsible for the governance and decision-making process for AI ethics policies and
procedures.
Prior to her current role, Christina spent more than 4 years as Secretary to IBM’s
Board of
Directors and led the legal support for many of the company’s headquarters functions.
From 2013-2018, Christina served as IBM’s Managing Attorney, overseeing the Law
Department. From 2013-2015, Christina provided senior support to cross-IBM teams
in the cybersecurity area, including on the legislative and regulatory fronts.
Christina joined IBM in 1994 as an attorney supporting IBM Sales and served in a
variety of other positions throughout the Law Department.
Christina received a BA from Binghamton University and a JD from Harvard Law
School.
67

Michelle Peluso: SVP, Digital Sales, Chief Marketing Officer
As SVP of Digital Sales and Chief Marketing Officer, Michelle oversees all global marketing
and brand initiatives, strategy, response lead management, customer relationship
management and executive for the IBM company. Her team includes thousands of marketing
professionals and digital sellers located in 100+ countries worldwide. Michelle brings to
IBM, deep customer-centric marketing, sales and leadership experience, as IBM accelerates
its transformation to an AI & Cloud platform company.
Prior to IBM, Michelle was CEO of Gilt from 2013 until the sale of Gilt to Hudson’s Bay Company
in February 2016. Michelle was the Global Consumer Marketing and Internet Officer of Citigroup
from 2009 until 2013. Michelle was a White House Fellow and Senior Advisor to Labor Secretary
Alexis Herman and worked as a case leader for The Boston Consulting Group in New York and
London. She serves on the Board of Directors for NIKE, Inc., nonprofit TechnoServe, and
Tech:NYC.
Michelle received an MA in Philosophy, Politics and Economics from Pembroke College at Oxford
University, where she was a Thoroun Scholar, and her BA from the University of Pennsylvania’s
Wharton School of Business. 68www.sgatalent.com 518 843-4611

Bridget van Kralingen: SVP, Global Markets
Bridget van Kralingen in SVP, IBM Global Markets, responsible for IBM’s revenue, proﬁt,
business development and client satisfaction worldwide.
Previously, Bridget led Industry Platforms. Prior to this appointment, Bridget was SVP of
IBM’s Global Business Services, a consulting business with 150,000 professionals.
Previously, Bridget was General Manager, IBM North America and before that led Global
Business Services in Northeast Europe, Middle East, and Africa.
Bridget brings more than 25 years of business experience to her current role. She joined IBM in April
2004 as global Managing Partner of the Financial Services Sector, following her tenure at Deloitte
Consulting, where she was Managing Partner of the Financial Services Sector.
Bridget began her career as a researcher and trained psychologist at the South African Council for
Scientiﬁc and Industrial Research. She holds a Masters of Commerce degree from the University of
South Africa and Bachelors of Commerce degree from the University of Witwatersrand.

Niki McKenna: Workplace Support Services Strategy and Oﬀering
Manager
Niki has been with IBM since 2001, has held position of increasing
responsibility to her current position, which she has held since January 2020.
Susan holds a Bachelor of Engineering degree in Communication Systems
Engineering from Coventry University.

Susan Kastrinos: SMI ServiceNow Business Leader
Susan has been with IBM since 1999 and in her current position
since July 2017.
Susan holds a Bachelor of Arts degree in Economics and
Religion from Sewanee, The University of the South; and a
Masters of Science in Computer Information Systems from The
University of Phoenix.

Dana Voelzk: Lead, Operations and Communications, ServiceNow
Dana is Lead of Operations and Communications for the ServiceNow
Practice at IBM. She started in her current position in January 2020,
coming to IBM from LoanDepot.
Dana holds a Bachelor of Arts degree in International Studies from
American University.

Pamela Parker: ServiceNow Lead Consultant
Pamela is a ServiceNow Lead Consultant at Infosys. She
began her career with the company in June 2018.

Miruna Sriram: Senior ServiceNow Consultant
Miruna is a Senior ServiceNow Consultant for InSource. Miruna
joined the company in September 2017, bringing more than 15 years of
technical experience with her.
Miruna holds a Bachelor of Engineering degree from Cummins
College of Engineering.

Jennifer Leslie: Director, People Services
As ITS Partners’ ﬁrst full-time human resources employee, it is Jennifer’s
privilege to help grow that company’s strategy of engagement and positive
impact by empowering employees to solve problems. Jennifer works with
a group of amazing, passionate, and intelligent people, and she loves
interacting and communicating with the team so employees can achieve
their career aspirations.
Outside of work, Jennifer is involved as a Habitat volunteer and a member
of SHRM, and she enjoys career coaching for family and friends, as well.
Her free time is often spent outside boating, bicycling, or snowmobiling.
Jennifer is also an avid reader and a history buﬀ.

Yvette Mathews: Vice President, Services
Yvette has 20+ years in Information Technology, a SACM
specialist/practitioner, public speaker, and certiﬁed trainer. Yvette
stated with ITS Partners in July 2014 and advanced to her current role
in February 2020. She came it ITS Partners from Dow Corning.
Yvette holds a Bachelor of Arts degree from Baker College of Flint
and earned an MBA from Quantic School of Business and
Technology.

Meghan Reed: Director, Operations
Meghan has been in the business world since 2011 and started at
ITS in 2014. Meghan has thoroughly enjoyed her time doing she
loves the most as a self-proclaimed “data nerd!” Meghan started
as a sales associate and eventually grew her skills within ITS into
Director of Operations. Using her love of data and tables,
Meghan helps ITS implement company processes and is the
system owner to several of the company operational platforms.
77

Leslie June: Director, Business Process Development
Leslie has three decades of Business Process consulting, with the
past 15 in the SACM/ITSM space including nine with the
ServiceNow platform. She is currently leading a team of Business
Process Consultants to maximize customer success while achieving
personal professional goals.
78

Kathleen Bailey: Senior Business Process Consultant
Kathleen is a Senior Process Consultant with ITS Partners.
She holds a BS degree in Computer Science from Oklahoma
Christian University.

Dorothy Herman-Sanchez: Business Process Consultant
Dorothy is a Process Consultant with ITS Partners starting with the
company in December 2019.
She holds a ServiceNow certiﬁcation in Conﬁguring CMDB.

Sally Brandtneris: Chief Financial Officer
Sally is the Chief Financial Officer for Logicalis in the United States.
Sally has 35 years of financial leadership in a variety of industries including the
IT industry. She has held positions with Eaton Corporation, Ingersoll-Rand, Sun
Microsystems, Apollo Computer, and IBM.
Before joining Logicalis, Sally served as VP, CFO for Stefanini IT Solutions. In
2015, Sally was named a finalist for the “Crain’s CFO of the Year Awards” annual
competition conducted by Crain’s Detroit Business.
Sally holds an MBA in Finance from Accounting from Cornell University and a
BA in Economics and French from the University of Michigan.

Nancy Saltzman: SVP, General Counsel, Corporate Secretary
Nancy is Logicalis’ SVP, General Counsel & Corporate Secretary. She provides
leadership, strategy and direction to the company and oversees all legal activities
including compliance and regulatory aﬀairs.
Nancy joined Logicalis in January 2020, with over 25 years of legal experience and
15 years in executive leadership. She has held several executive-level counsel
roles, including SVP, General Counsel & Corporate Secretary for Westcon Group,
Inc., a sister company to Logicalis.
Nancy earned her JD from Hofstra University School of Law, and holds a BA
degree from Amherst College in Economics and Political Science. Nancy is on the
Advisory Board of iMentor and Women Owned Law, as well as on the Board of
Governors of WRCC, where she is chairman of the Audit and Social Impact
Committees. 82www.sgatalent.com 518 843-4611

Michelle Andreas: VP, Marketing
Michelle is the VP of Marketing for Logicalis US. She is an IT veteran with nearly two
decades of experience. At Logicalis she oversees the US-based marketing organization
where she is responsible for the overall go-to-market strategy including public relations
and communications, customer and employee events, as well as regional marketing
strategy.
Prior to joining Logicalis US, Michelle served as Director of Vendor Marketing for Tech
Data’s Cisco and IoT vendors where she led a team of brand managers. Prior to her
marketing role, Michelle was a Supplier Business Executive for NetApp solutions
business within Technology Solutions, Americas. Michelle has also worked as a Brand
Marketing Manager for HPE.
Based in Tempe, Arizona, the Chicago native earned her BA degree from Northern
Illinois University.
83

Jan Pennel: ServiceNow Practice Lead
Jan is the ServiceNow practice lead for Logicalis and started with the
company in August 2019.
Jan earned her Bachelor of Science degree in Audio Engineering from the
State University of New York at Fredonia and an MBA from DePaul
University.

Diane Hahn: Team Lead, ServiceNow Solutions Architect
Diane is the Team Lead, ServiceNow Solutions Architect for Ness Digital
Engineering. Diane started with the company when it acquired Linium.
Diane manages a team of ServiceNow Solution Architects and Senior Developers
who create the architectural and design level detail and develop the technical
solutions that align with their client’s business needs using ServiceNow
Implementation Best Practice.
Diane holds a Bachelor of Business Administration from the University of Iowa and
a Master’s of Science in Telecommunications Systems Management from Southern
Methodist University.

Robin Laulainen: Technical Consultant, ServiceNow Developer
Robin is a Technical Consultant, ServiceNow Developer for Ness Digital
Engineering. Robin came to Ness by way of the acquisition of Linium.
Robin holds a Bachelor of Business Administration degree in
Management Information Systems from Washington State University and
holds multiple ServiceNow certiﬁcations.

Laura Bottino: Vice President, Finance
Laura serves as the Vice President of Finance at Nuvolo, a position
she was appointed to in June 2016. Laura joined the company in
July 2015 as Corporate Controller.
Laura holds an Associate Degree in Accounting and a Bachelor of
Science degree in Finance both from Sacred Heart University.

Kelly Sheridan: Chief People Officer
Kelly joined Novolo in November 2019 as Chief People Officer. Kelly leads people operations,
talent acquisition and development, employee experience, diversity and belonging, as well as
workplace environment initiatives for the company globally. Her mission is to ensure that
people strategy is a key component of Nuvolo’s overall business strategy.
Kelly has dedicated her career to creating workplaces where people can thrive. She most
recently served as VP, People at the enterprise recruiting software platform Bullhorn and has
more than 15 years of experience in global talent management, organizational design, HR data
and analytics, culture and employee engagement. Her background includes helping to build
businesses, high performance teams and growth-oriented cultures across multiple industries
including financial services, consumer goods and technology.
Kelly holds a BA degree in English from Syracuse University.
88

Madelyn Yacobucci: Manager, Partner Experience, Central/West
Madelyn was appointed to her current position in December,
2019.
Madelyn holds a Bachelor’s degree in Sociology from the
University of California, San Diego.

Stacey Briggs: Customer Engagement Manager
Stacey just recently started as Customer Engagement Manager at
Nuvolo. She is a performance driven project management professional
with over 13 years of experience planning and implementing project,
program and process solutions in the internet sector. Stacey excels in
identifying and removing impediments in order to maintain project
momentum and has a demonstrated acemen leading and collaborating
with cross-functional teams, clients and senior management.
Stacey holds an AAS degree from the University of Phoenix.
90

Jodi Shaw: Vice President, Finance, Operations & Product
Development
Jodi brings 12+ years of leadership and management experience in
operations, ﬁnance and data analysis. She is also a Certiﬁed Project
Manager with expertise in Software/Application, Project
Development, Life-Cycle Management, Implementation and
Software integration.
At Stave, Jodi has a wide range of responsibilities; overseeing
Accounting, Product Development, Finance, Contracts, Payroll;
General Administration; Annual Budget process; and reporting on
Key Company metrics from SaaS Metrics to Company/Department
OKR’s.
91

Heather Brewington: Senior Account Executive
Heather began her career with Stave in August, 2019. As an
accomplished sales professional having over 20 years of
progressive sales experience, she has worked for such
companies as Pitney Bowes, ServiceNow and Microage just
to name a few.
Heather holds a Bachelor’s degree in Business from Siena
College in Loudonville, New York.

Patty Dodds: Account Executive
Patty is an Account executive and began her career with Stave in
October, 2019.
Patty earned Bachelor’s degree in Business from Greensboro State
College and a Master’s degree in Human Resources Management
from Fairleigh Dickinson University.
93

Vidisha Bhasin: Director, Operations and Human Capital
With exceptional communication and management skills Vidisha is accountable
for building teams ground up as well as to develop and nurture great working
relationships. She has the ability to execute well thought out people strategy,
prioritize HR deliverables and drive leadership development initiatives. She has
over 9 years of experience with core expertise in execution focus, process
improvement and managing HR operations for global teams in diﬀerent
industry domains like IT, Telecom and ITES Services. She has worked across
multiple geographies including USA, Singapore and UK.
Vidisha has an MBA in HR from Indian Institute of Planning & Management.

Archita Gupta: Senior ServiceNow Developer
Archita is a ServiceNow Consultant and Developer with more than 8
years of professional experience in ServiceNow. She began with
abhra, Inc. in October 2017, having previously worked for Atos
Syntel.
Archita holds a Bachelor of Engineering and Technology degree is
certiﬁed as a ServiceNow Administrator and ServiceNow
Implementation Specialist.

Manisha Biyyam: Software Developer
Manisha is an experienced Business Systems Analyst with a
demonstrated history of working in the Hospital & Healthcare
and Insurance industries.
Manisha is a strong information technology professional with
an undergraduate degree from the University of New Orleans
and a Master’s from Southern University at New Orleans.

Kristine Martin Anderson: Executive Vice President, Civilian
Services Group Lead
Kristine serves as Executive Vice President and leads the civil health business.
She is recognized as a thought leader for her expertise in health information
technology (HIT), HIT-enabled quality measurement and improvement, payment
reform health data exchange and interoperability. She served as Vice President of Consulting at
CareScience Inc. At CareScience, she oversaw the launch of several innovative products, including
the nation’s ﬁrst web-based clinical decision support system for hospitals and the nation’s ﬁrst
health information exchange. She helped launch CareScience, Inc. in 1992 and took it public in
2000. She is a frequent speaker and has authored several published articles. She serves on the
Quality Committee for the Mercy Health System board of directors as well as eHealth initiative’s
board of directors. She also serves of the Cost and Resource Use Standing Committee of the
National Quality Forum and the Quality and Safety Committee for the Healthcare Information and
Management Systems Society.
Kristine earned her BS from the University of Pennsylvania and MBA from the Wharton School of
Business.

Karen Dahut: Executive Vice President, Global Defense
Group Lead
Karen is an accomplished business leader who thrives on energizing organizations and
building businesses by enhancing innovation solutions for a broad base of clients. With
nearly 2 decades of experience in a private company and a publicly traded corporation,
Karen brings extensive business strategic and technical expertise. Her distinctive leadership
approach - focused on breaking down complexity to identify new ways to create value and
integrate technologies - enables organizations to unlock growth and gain critical competitive
advantage during periods of growth and contracting market conditions.
Karen earned a BS in Finance from Mount Saint Mary’s University and a MS in Systems
Management from the University of Southern California.

Judi Dotson: Executive Vice President, National Security Group
Lead
In April, 2020 Judi was appointed by Booz Allen Hamilton to lead the firm’s
National Security business and join the leadership team.
Throughout her 31 years at the firm, Judi has developed market strategies, built teams
and shaped business with a wide variety of federal defense and civilian clients.
Judi is part of a diverse leadership team that is already majority female. She has
extensive experience serving clients at the intersection of national security and
technology, including cybersecurity, analytics, digital services, and workforce
management. Under her leadership, the firm has delivered essential programs to clients
that include the US Department of Treasury, the Internal Revenue Service, the
Environmental Protection Agency, the US Army, Air Force, and Navy, and the Defense
Acquisition University.
Judi holds a bachelor of science degree in computer science from the University of
Maryland.

Nancy Laben: Executive Vice President, Chief Legal Officer
Nancy is an EVP and the chief legal officer at Booz Allen. She oversees ethics
and compliance, and the legal department, as well as corporate affairs, which
spans
a number of functions. She is also a member of the firm’s leadership team and on
the board of the Booz Allen Foundation.
Nancy previously worked as general counsel and in-house counsel in three other
Fortune 500 companies and from three different continents. Given her business
focus, she never worked in a law firm but went straight from law school into a
corporate legal department.
Nancy holds a BA in government and East Asian studies, with honors, from Smith
College and a JD from Columbia University School of Law. She is a frequent
speaker on the law and diversity, Commissioner on the ABA Commission on
Women in the Profession and serves on the board of the Wolf Trap Foundation for
the Performing Arts.

Susan Penfield: Executive Vice President, Chief Innovation Officer and
Strategic Innovation Group Lead
Susan is the firm’s chief innovation officer and a member of the firm’s leadership
team. She drives focused innovation and functional strategies that empower
their
people to change the world.
Prior to her current role, Susan led the firm’s health business, where she drove
technology and transformation initiatives across the federal, commercial, and
not-for-profit health space. Susan provided consulting services for every major
federal health-related organization in the US, and led several high profile
engagements.
Susan holds a BS in technology management from Lock Haven University in
Pennsylvania and a certificate in management from Northwestern’s Kellogg
School of Business.

Betty Thompson: Executive Vice President, Chief People Officer
Betty joined the firm in 2008, bringing more than 20 years of experience
directing
human capital strategy and human resource functions for large corporations.
Prior to joining the firm, Betty most recently served as vice president of human
resources for Fannie Mae. There she was responsible for all aspects of human
resources management and operations.
Prior to her tenure at Fannie Mae, Betty also held several human resources
leadership roles with IBM, after holding key line positions in marketing and
customer service operations.
Betty holds a master’s in human resources and personnel management from
American University in Washington, DC.

Kristin Kalar: Senior Consultant
Kristin is a solution-oriented and versatile professional oﬀering more than
20 years of solid experience in the information technology industry,
specializing in delivering quality business solutions. Kristin is highly
adept in project management, analysis, design, testing, and
implementation of systems and supporting infrastructure.
Kristin holds a Bachelor of Science degree in Business Management from
Point Park University.

Jina Mar: Senior Consultant
Jina is a Senior Consultant at Booz Allen Hamilton starting with the ﬁrm in
March, 2019. Prior to joining Booz Allen, Jina was a Business Systems Analyst
with Accenture.
Jina holds a Bachelor of Science degree in Information Technology and a
Master’s degree in Cybersecurity both from the University of Maryland
Baltimore County.

Karin Maday: Senior Vice President, Customer Success
Karin joined Jade Global in 2019, as the SVP of Customer Success. In this role,
she is the ‘Voice of the Customer’ or ‘Customer Advocate’. She is a key member
of the executive team and works directly with the sales and delivery executives
and their teams to implement programs and processes that continually enhance the
customer’s experience with Jade Global.
Karin is an acknowledged results oriented, customer focused consulting executive with 30
years of experience helping customers address business challenges through
technology-enabled business process changes.
Prior to returning to Jade Global, she held executive positions at KPMG/BearingPoint and
Oracle driving global sales and delivery teams. At Avero Consulting Group, she partnered
with C-level management team members to manage programs that included a range of
strategy, organizational and technology projects.

Elizabeth Geiser: Manager, Human Resources
Experienced Human Resources Manager is responsible for all US employee
engagement and Human Resources support. Elizabeth joined Jade Global in
2016 and has helped develop and enhance the HR department to support the
growing employee base in the US>
Having worked mostly in the areas of IT consulting and technology
corporations, Elizabeth is experienced in implementing HR programs focused
on employee engagement, compliance, and performance management.
Elizabeth earned her Bachelors of Arts in Communication studies from Saint
Mary’s College of California.

Richa Gupta: Lead ServiceNow Analyst
Experienced Human Resources Manager is responsible for all US employee
engagement and Human Resources support. Elizabeth joined Jade Global in 2016
and has helped develop and enhance the HR department to support the growing
employee base in the US.
Having worked mostly in the areas of IT consulting and technology corporations,
Elizabeth is experienced in implementing HR programs focused on employee
engagement, compliance, and performance management. Elizabeth earned her
Bachelors of Arts in Communication studies from Saint Mary’s College of
California.

Varkita Garg: Lead Specialist ServiceNow
Varkita started with Jade Global in April 2016 and was appointed to her
current position of Lead ServiceNow Specialist in July 2018. Jade has over 8
years of experience in ServiceNow working as a Technical Lead/Specialist for
Implementation project, and has been involved in multiple full lifecycle
implementations.
Varkita earned a Bachelor of Technology degree from Vishveshwarya Institute
of Engineering and Technology and is a Certiﬁed ServiceNow System
Administrator and ServiceNow Implementation Certiﬁed.

Yvonne Schroeder: General Counsel
As General Counsel, Yvonne is responsible for building and overseeing the
company’s legal department and providing strategic leadership for mission-critical
initiatives. Yvonne thrives on addressing essential issues and strengthening
LogicMonitor by inﬂuencing decisions, recommending pragmatic solutions and
consistently getting the job done. Previously, Yvonne was Vice President, General
Counsel & Corporate Secretary for Trojan Battery Company, a private-equity
backed manufacturer of deep cycle batteries. Yvonne began her career with
Fujitsu and as an associate of the Federal Regulatory Team at Holland & Knight.
She also held legal and strategic roles at Mobilitie, Passco, and Taco Bell.
Yvonne received an LLM, Magna Cum Laude in International Law from the
Georgetown University Law Center, a J.D. from American University and a B.A.
in Economics from Trinity College.

Krista Damico: Manager, Strategic Alliances
Krista began her career with LogicMonitor in January 20144 and was appointed to
her current position in January 2018. Krista leads a team that creates the
go-to-market strategies with some of the biggest technology companies in the world,
including AWS, Microsoft, GSP, ServiceNow and Cisco.
Krista single handedly built and launched LogicMonitor’s Partner Network (LPN),
shifting the business from direct to indirect sales, creating the LPN program
guidelines, ROE, partner margins, and deal registration.
Krista earned a degree in Kinesiology from The University of Texas at Austin.

Lorraine Corcoran: Vice President, Corporate and Marketing
Communications
As VP of corporate and marketing communications, Lorraine advances the company’s brand,
value proposition and competitive position with critical customers, inﬂuencers and stakeholders.
During her tenure in the public sector, Lorraine has focused on synchronizing external marketing
and communication activities across diverse businesses that engineer and deliver complex solutions
for all branches of the US Armed Forces and other government agencies.
Prior to joining Perspecta, Lorraine was VP of corporate communications at Vencore and served in
management positions at companies located in the DC and Atlanta metropolitan areas, including
DRS Technologies, Inc. and BellSouth Telecommunications.
Lorraine graduated cum laude from Syracuse University with a bachelor’s degree in journalism from
the Newhouse School of Public Communication. She holds an MBA from the Goizueta Business
School at Emory University.
Lorraine serves as a board member for the Washington Ireland Program and is a member of the
Capital Speakers Club.

Tammy Heller: Senior Vice President, Chief Human Resources Officer
As chief human resources officer for Perspecta, Tammy oversees all aspects of human
resources
management, including strategic planning, talent acquisition, policies and operations of her
team.
Previously Tammy was the VP of global human resources at CGI, where she was accountable
for
developing global human resources strategy and solutions covering talent acquisition, talent
management, compensation, benefits, wellness, diversity and inclusion, merger and acquisition
human resources activities and global mobility.
Earlier in her career, Tammy was the human resources leader at Capital One’s card operations
organization, comprised of 16,000 employees. She also served in leadership roles at Freddie
Mac and Bearing Point.
Tammy holds a master’s degree in organizational leadership from Marymount University and a
bachelor’s degree from the University of Virginia.
112

Sherri Engler: Senior Project Manager, Cyber Security
Engineering
Sherri is the Senior Project Manager for Cyber Security Engineering at Perspecta
Enterprise Solutions, a position she started in October 2019. Sherri brings over 15
years of experience to her position in organizational strategy development, business
optimization and project management using continuous improvement through
simpliﬁcation and innovation.
Sherri leads the Enterprise-wide transformation in adoption, conﬁguration and
assimilation of the ServiceNow Business Optimization Platform.
Sherri holds a Bachelor’s degree in Organizational Communications and
Psychology and a Master’s degree in Organizational Information & Learning
Sciences both from The University of New Mexico.

Melissa Adams: Offering Manager
Melissa is the Offering Manager at Perspecta Enterprise Solutions, joining the
company in June 2018 and bringing more than 19 years of IT experience with
her.
Prior to her current role, Melissa was the US Public Sector ServiceNow Officer
Advisor at DXC Technology. Prior to DXC, Melissa held position of
increasing responsibility at HP and Electronic Data Systems.
Melissa holds a BS and Master’s degree from Robert Morris University.

Christine Antonelli: Vice President, Customer Experience & Support
Services
As Solugenix VP of Customer Experience and Support Services, Christine manages the delivery of
customer
support services and customer experience initiatives for clients in the retail and ﬁnancial services
industries.
Christine leverages two decades of experience in leadership role where she has guided both companies and
teams to deliver best-in-class customer support service solutions to global brands like McDonald’s, BMW,
Citibank, Sonic Drive-In, and Jiﬀy Lube.
With proven expertise in contact center solutions development, Christine leverages a combination of
technical understanding, people management/training, customer support services and program
development. This has led to numerous career successes for global brands.
Among them is the development of a successful 500-person rural work@home program for McDonalds’
remote order-taking. Another standout includes team and contact center development of a multilingual
emergency assistance and concierge services call center for BMW drivers across Western Europe.
Christine holds a BJ in Journalism from the University of Missouri and an MBA in Operations
management from DePaul University. As an Executive Council member for Ellevate Network, Christine is
dedicated to the professional development of women in the workforce and ardent supporter of remote
workforce development.
115

Jemma David: Vice President, Enterprise Solutions Support
Jemma is the Vice President of Enterprise Support Services for Solugenix. She
focuses on
delivering quality support center services on Product/Consumable Service Desks, IT
Service Desks and Business Application Support Desks. Jemma has been with
Solugenix for over 19 years and worked in various roles starting in project
management & development to managing entire projects. Her expertise has led to
successful project engagements in the Medical, Financial, Entertainment. And
Geographical Navigation industries. Her other focus areas are PMO strategies and
business process analysis that help drive solutions delivery.
Jemma holds a BS in Computer Science from California State, Polytechnic
University Pomona and is a Microsoft Certiﬁed Professional. She is a huge fan and
supporter of youth sports especially girls’ basketball and volunteers at many
fundraising programs. Jemma is also a supporter of the Project Vietnam
Foundation.

Suneetha Menon: Vice President, Professional Services
Suneetha is the VP of Professional Services and is responsible for managing customer
relationships and overseeing all aspects of delivering custom IT managed services and
staﬃng solutions to some of Solugenix’ largest accounts in the Western US. Suneetha
has been with Solugenix for over 20 years and has worked with clients in the Financial,
Entertainment, HealthCare and Geographical Navigation industries. She holds a
Master’s degree in Computer Engineering from Syracuse University, New York.
Suneetha is passionate about gender equality and the recognition of women in the
workplace. She is a past executive member of NAWBO and is a current member of the
Women in Technology International (WITI) Orange County Chapter.
She actively promotes the participation of girls in STEM and sports programs.

Andrea Butz: Director, Human Resources
As the Sologenix Human Resources Director, Andrea oversees and guides all human
resource programs, policies and compliance function areas corporate-wide. Andrea
brings more than 20 years of experience in pivotal HR roles for several leading global
and regional corporations to her role with Solugenix.
Her career of HR innovation can be seen through her approach to designing, planning,
and implementing HR programs and policies for leading companies across automotive,
software, marketing, transportation development, and consumer credit reporting.
Andrea has managed both small and large HR teams as well as payroll for hundreds of
employees based locally and internationally as a consummate leader, collaborator and
team builder. She also leverages extensive experience in HR technology system
implementation and administration with HRIS and HRMS, system feed maintenance
and HR Metrics reporting.
Andre holds an MBA from the University of California Irvine with an emphasis in
Organizational Behavior and Strategy as well as a BA from UCLA in Environmental
Studies, in addition to SHRM, PHR, CCP, and CBP certiﬁcations.

Marnie Barnhart: Associate Director, OTC Operations
With more than 20 years of experience in order to cash (OTC), Solugenix Associate Director
Marnie helps business customers transform their OTC operations. As a vital member of
Enterprise Support Services, Marnie helps further client relationships by supporting process and
systems improvements, quality assurance, reporting, analysis and Client/Vendor Relationship
Management.
Working in various AT and OTC leadership roles for diﬀerent companies in medical equipment,
medical device, and pharmaceutical environments, Marnie has collectively reduced aging
accounts by millions of dollars and bad debt reserves by as much as 60%. This was driven by
her highly developed expertise in process development, system implementations and integration,
regulatory compliance and data validation.
Marnie holds a Bachelor of Science and MA in Business Administration as well as Associate
Science degrees in Marketing and Small Business Management. 119www.sgatalent.com 518 843-4611

Tessa Rocha: Solutions Consulting Manager
As the lead Solutions Consulting Manager for Solugenix Corp, Tessa applies her deep
expertise in the ServiceNow platform and CMS to help clients across sectors
maximize their benefits and possibilities. She leverages more than a decade in
management consulting for leading enterprises in the area of technology application
and delivery with broad experience across numerous sectors.
Tessa’s passion for helping companies operate more efficiently drives her to fully
understand each client’s business objectives and translate these into system needs.
She highly developed communications, collaboration, and business acumen helps in
building trust and understanding with client stakeholders and the workforce. She
leverages these skills to effectively manage implementation project team performance
to meet client goals and outcome satisfaction.
Tessa graduated Magna Cum Laude from Rhodes University with a Masters Degree in
Industrial Psychology and also holds an ITIL Certification.

Beth Simonetti: Executive Vice President, Chief Human Resources
Officer
Beth has served as EVP, Chief Human Resources Officer since February 2017. In this role,
Beth leads the strategic direction and operations of Tech Data’s worldwide Human Resources
function, including talent management and retention, organizational and performance
management, training and development, succession planning, employee benefits, and
compensation. Beth joined the company in September of 2015 as SVP and Chief Human
Resources Officer.
Prior to joining Tech Data, Beth serviced as SVP, Human Resources and Baker & Taylor, Inc.
since March 2010. Previously, she was an executive search consultant and spent 12 years with
Cardinal Health in various HR leadership positions.
Beth holds a bachelor’s degree from Miami University of Ohio and a Master of Hospital and
Health Services Administration from The Ohio State University.
121

Els Demeester: Chief of Staff
Els has served as Chief of Staff since December 2018. She is an experienced international business
leader with a wealth of knowledge and expertise in the technology distribution industry. Previously,
Els served as Corporate Vice President, Integration.
Els joined Tech Data through Tech Data’s acquisition of Computer 2000, where she started her
career as one of the company’s first employees in 1989. Shortly after joining Tech Data, Els became
Regional Managing Director, Benelux. In 2007, Els became VP and Regional Managing Director,
Benelux/Germany/Austria/Czech, where she drove the turnaround of German operations, while
achieving material growth in Benelux through several acquisitions. In 2012, Els returned to Benelux
as SVP, Benelux to lead the integration of recently acquired companies and innovation in the region.
Els holds a master’s degree in Micro Electronics Engineering, an Executive MBA from EISM
Business School in Brussels and is a Guberna Certified Board Director.

Arlene Quinones: Corporate Vice President, Investor Relations &
Corporate Communications
Arleen has served as Corporate Vice President, Investor Relations and Corporate Communications
since July 2014. In this role, she is responsible for developing and strategically managing the content
and flow of company information to the investment community, as well as oversight of internal and
external communications that enhance Tech Data’s brand and global reputation. Previously, she served
the company as VP, Investor Relations and Shareholder Services.
Prior to joining Tech Data in 2010, Arleen served as SVP, Marketing & Communications for HD
Supply, a diversified wholesale distributor, and as VP, Investor Relations for Hughes Supply, a
wholesale distributor acquired by The Home Depot in 2006. Other positions included Director,
Investor Relations & Shareholder Services for Genuity, Inc., and 16 years in various financial roles of
increasing responsibility at GTE Corp., now known as Verizon.
Arleen holds an MBA from the Goizueta Business School at Emory University and a bachelor’s
degree in Finance from the University of South Florida.
123

Jean Smith: Vice President, Customer Operations
Jean has over 30 years of leadership experience in software product development and
customer service organizations. Since joining Zenoss in 2015 as director of customer
support, she has been instrumental in driving the company’s “Customers for Life” core
value across the organization. Today, as vice president of customer operations, jean
manages the company’s customer support, professional services, training and
documentation departments, working passionately with clients to ensure long-term success
and retention.
Prior to joining Zenoss, Jean held senior management positions at IBM, Initiate Systems,
Vignette Corporation and Computer Associates International (now CA Technologies),
supporting global clients and partners across multiple enterprise verticals and delivery
platforms.
Jean earned a Bachelor of Science degree in Business Administration from Mansﬁeld
University of Pennsylvania.

Kristi Duley: Senior Renewals Manager
Kristi as been with Zenoss since October 2012 and has advanced her
position to those of increasing responsibility to her current position of
Senior Renewals Manager, a position she began in January 2020.
Before Zenoss, Kristi held positions at Ronald McDonald House Charities
of Austin, Asure Software, Austin Children’s Shelter, and Pointserve.
Kristi holds a Bachelor of Science degree from Texas State University
majoring in Business Administration.

Kelly Gani: Manager, Client Success
Kelly is Manager, Client Success at Zenoss, a position she started in
August, 2017. Prior to Zenoss, Kelly spent over 20 years at IBM as
Program Director.
Kelly is a results driven program manager who thrives driving eﬃcient
transformation, strong cultures and positive climates in fast paced
environments. She enjoys organizing chaos and driving large, game
changing projects.
Kelly earned her bachelor’s degree in Business Management and
Business Administration from St. Edward’s University.

ServiceNow
Competitors
127

ServiceNow U.S. Elite Technology Partners
128

ServiceNow U.S. Premier Technology Partners
129

130
ServiceNow is making the world of work, work
better for people. Their cloud- based platform
and solutions deliver digital workflows that
create great experiences and unlock
productivity for employees and the enterprise.
● Founded in 2003 as GlideSoft
● 75+ Offices in 27 countries
● 11,000+ employees
● 5400+ customers worldwide
● 1255 partners across the Globe
“We believe in the power of technology to reduce
the complexity in our jobs. At ServiceNow, we
make work, work better for people with modern
digital workflows”
ServiceNow’s
HQ is located in
Santa Clara, CA

Leadership Team
Bill McDermott: President and Chief Executive Officer
Chris Bedi: Chief Information Officer
Lara Caimi: Chief Strategy Officer
CJ Desai: Chief Product Officer
Russ Elmer: General Counsel
Kevin Haverty: Executive Vice President, Worldwide
Sales
Alan Marks: Chief Marketing and
Communications Officer
Gina Mastantuono: Chief Financial Officer
David Schneider: President, Global Customer
Operations
Pat Wadors: Chief Talent Officer
Dave Wright: Chief Innovation Officer
131

ServiceNow’s Key Players
Jimmy Fitzgerald: Senior Vice President, Global Outcomes
Jeﬀ Margolese: Senior Vice President, Global Solution Consulting
Michael Hubbard: Global Vice President, Global Value Management & Customer Service
Sam Loveland: Vice President, Customer Success
Christine Ehrenberger: Vice President, Solution Consulting, Americas
John Haberland: Director, Strategic Security Technology Alliances
Liz Du: Director, Employer Brand and Talent Marketing
Mark Hooper: Director, Emerging Interfaces
132

ServiceNow’s Global Elite Partners
133

Phone Number: (877) 889-9009
Accenture is a leading global professional
services company, providing a broad range of
services in strategy and consulting,
interactive, technology and operations, with
digital capabilities across all of these
services.
134
“Helping our clients create their future.”

Leadership Team
Julie Sweet: Chief Executive Officer
Jo Deblaere: Chief Operating Officer
Amy Fuller: Chief Marketing Officer & Communications Officer
KC McClure: Chief Financial Officer
Ellyn Shook: Chief Leadership & Human Resource Officer
Joel Unruch: General Counsel & Corporate Secretary
Simon Eaves: Chief Strategy Officer
Paul Daugherty: Group Chief Executive- Technology & Chief Technology
Officer
135

Meet A Few Of Accenture’s Key ServiceNow Players
Lawne Gerhardt: Managing Director, ServiceNow Lead, North America, Latin America, and
Canada
Ciaran Cosgrave: Managing Director, ServiceNow Lead, Europe
Amy Giovannucci: Managing Director, ServiceNow Lead, Federal
Uriah Jacobs: Managing Director, ServiceNow Lead, Asia Paciﬁc
136

Deloitte provides industry-leading audit, consulting, tax
and advisory services to many of the world’s most
admired brands, including nearly 90 percent of the
Fortune 500 and more than 5,000 private and middle
market companies. Their people work across the
industry sectors that drive and shape today’s
marketplace to make an impact that matters - delivering
measurable and lasting results that help reinforce public
trust in our capital markets, inspire clients to see
challenges as opportunities to transform and thrice, and
help lead the way toward a stronger economy and a
healthy society.
137
“Deloitte is proud to be part of the largest
global professional services network
serving our clients in the markets that are
most important to them.”
Phone Number: (212) 492-4000

Consulting Leadership Team
Dan Helfrich: Chair & Chief Executive Officer
Amy Shaw Feirn: Deputy CEO, Partnerships &
Offerings
Forrest Danson: Principal, Technology &
Innovation Leader
Ambar Chowdhury: Chief Strategy &
Transformation Officer
Rich Penkoski: Deputy CEO, Markets
Christina Bieniek: Chief Commercial Officer
Frank Friedman: Chief Operating Officer &
Chief Financial Officer
David Rizzo: Chief Talent & Responsibility
Officer
Doug Shoupp: Chief Operations Officer
Suzanne Kounkel: Chief Marketing Officer
Nishita Henry: Chief Innovation Officer &
Platforms
Nidal Haddad: Ecosystems & Alliances Leader
Ranjit Bawa: US Cloud Leader
Kwasi Mitchell: Diversity & Inclusion Leader
138

Meet A Few Of Deloitte’s Key
ServiceNow Players
Den Roenfeldt: Americas Alliance Leader
April Slovensky: Principal, Enterprise Technology & ServiceNow
Rodney Runolfson: Managing Director, Practice Leader, ServiceNow Lead
Edward Rollins: GPS ServiceNow Alliance Lead
Marcus Walker: Senior Manager
Karmen Major: Senior Manager
139

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