WE ALL WANT EMPLOYEES TO BE FOCUSED AND
SELF-MOTIVATED. WHAT DO YOU DO TO DEVELOP
What gets workers to engage?
How can we build an environment where people are
enjoying and engaging in their work?
Did you know?
Just because a worker is motivated does not mean
that that worker is engaged.
Wait, what? Really?
Similarly, an engaged worker isn’t necessarily
How are YOUR workers motivated?
You need to determine how your workers are
You need to recognize your workers in the way that
meets that person’s needs.
Praise should be spontaneous and genuine!
Saying ‘Nice Job’ or ‘Keep up the good work’ is nice, but doesn’t motivate.
Pro Tip: spend as much time preparing your praise as you would to
Be Specific – explain what you are praising and why.
When you ….
What happened was ….
And the result is ….
For Example, after you presented the team training about customer
service, our customer service ratings increased by 10%. That exceeded our
expectations, so thank you and well done!
Show Genuine Interest
What did they do to prepare?
What steps did they take to complete the project?
How do they feel about the outcome?
Let Praise Stand Alone
Celebrate their success for the success it was.
Avoid mentioning ways to improve until another
Recognize Quickly and Time it Well
For the biggest impact: give your praise as soon
after the event as possible.
Praise for praise sake
Do not do it at a time when it will be tied to a
request or a negative.
Public or Private Praise?
Give praise one-on-one!
Some workers do not want to be singled out.
You can ask if you can share it with their colleagues
(for example, in the next staff meeting).
It is important to give praise generously.
Try to find success in all of your employees
throughout the year.
In addition to the verbal praise, you can also offer any
number of financial rewards.
The financial rewards can be announced or
Free lunch for the staff
When to announce
Bigger rewards will take
longer to earn, creating
an environment of
engagement during the
competition that may or
may not continue after
When to be spontaneous
Smaller Rewards are
Dinner for two
Single Use Gift Cards
There are many inexpensive ways to reward engaged
Extra-long lunch break
An afternoon off
A better parking space
The truth is that you do not need a formal
engagement program to get your workers to engage.
If you are recognizing when your workers are
engaging and succeeding, you will find that most of
your workers will continue to repeat that behavior to
earn that authentic recognition again.
Get the most engagement out of your workers
Workers need to find value in the work that you are asking
them to do.
Workers need to feel valued.
Keep it simple and authentic.
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