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Engage your workers

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Engage your workers

  1. 1. Engage Your Workers WE ALL WANT EMPLOYEES TO BE FOCUSED AND SELF-MOTIVATED. WHAT DO YOU DO TO DEVELOP ENGAGEMENT?
  2. 2. How  What gets workers to engage?  How can we build an environment where people are enjoying and engaging in their work?
  3. 3. Did you know?  Just because a worker is motivated does not mean that that worker is engaged.  Wait, what? Really?  Similarly, an engaged worker isn’t necessarily motivated.
  4. 4. How are YOUR workers motivated?  You need to determine how your workers are motivated.  Recognition  Financial Incentives  Privilege Rewards  You need to recognize your workers in the way that meets that person’s needs.  Praise should be spontaneous and genuine!
  5. 5. Recognizing Success  Saying ‘Nice Job’ or ‘Keep up the good work’ is nice, but doesn’t motivate.  Pro Tip: spend as much time preparing your praise as you would to give criticism.  Be Specific – explain what you are praising and why.  When you ….  What happened was ….  And the result is ….  For Example, after you presented the team training about customer service, our customer service ratings increased by 10%. That exceeded our expectations, so thank you and well done!
  6. 6. Recognizing Success  Show Genuine Interest  What did they do to prepare?  What steps did they take to complete the project?  How do they feel about the outcome?  Let Praise Stand Alone Celebrate their success for the success it was. Avoid mentioning ways to improve until another time.
  7. 7. Recognizing Success  Recognize Quickly and Time it Well For the biggest impact: give your praise as soon after the event as possible. Praise for praise sake Do not do it at a time when it will be tied to a request or a negative.
  8. 8. Recognizing Success  Public or Private Praise? Give praise one-on-one! Some workers do not want to be singled out. You can ask if you can share it with their colleagues (for example, in the next staff meeting). It is important to give praise generously. Try to find success in all of your employees throughout the year.
  9. 9. Financial Rewards  In addition to the verbal praise, you can also offer any number of financial rewards.  The financial rewards can be announced or spontaneous.  Cash bonuses  Gift cards  Free lunch for the staff
  10. 10. Financial Rewards When to announce  Bigger rewards will take longer to earn, creating an environment of engagement during the competition that may or may not continue after the completion. When to be spontaneous  Smaller Rewards are earned day-to-day promotes on-going engagement.  Prizes are:  Dinner for two  Staff Lunch  Single Use Gift Cards
  11. 11. Privilege Rewards  There are many inexpensive ways to reward engaged workers  Extra-long lunch break  Flexible shifts  An afternoon off  A better parking space  A plaque
  12. 12. Engagement Program  The truth is that you do not need a formal engagement program to get your workers to engage.  If you are recognizing when your workers are engaging and succeeding, you will find that most of your workers will continue to repeat that behavior to earn that authentic recognition again.
  13. 13. Engagement  Get the most engagement out of your workers  Workers need to find value in the work that you are asking them to do.  Workers need to feel valued.  Keep it simple and authentic.

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