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March 16, 2016
Orders without borders
Going international is easier than ever

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 2
Forces shaping the world tomorrow

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“You can’t wait for customers to come to you.
You have to figure out where they are, go there and
drag them back to your store.”
─ Paul Graham, Y Combinator

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
How many enterprises in Belgium use E-commerce?
0% - 5%
5% - 10%
10% - 15%
15% - 20%
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
 Belgium with fastest E-commerce growth worldwide (up 15 places)
 Belgian web shops increasing by 5,000 per year or 14 per day
 Expectations are that the number web shops will exceed the number of
physical shops by 2020
Belgium e-commerce market is booming
Source: AT Kearney – Global Retail E-commerce Index
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 6
There are great Opportunities for SMEs out there!
number of exporting SMEs
exporting has grown
by 2% over the last 12 months

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Belgium currently exports 52% of
goods outside of the EU.
With only 14% of those non-EU
exports to the US, there’s plenty
of room to grow.
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
+12%
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
DOMINT1. Overall, what percentage of your online purchases comes from each of the sources listed below?
Most purchases are made from
websites within the consumers’ local country
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Other
Consumers increasingly choose alternative delivery
locations, whereas home deliveries are declining
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81% 68%
12%
20%
9%
10%
Home / Residence
Europe 2013 Europe 2014
Retailers Store or
other authorized pick up location

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Mexico
Number of locations:
303; 700 in 2016
Canada
Number of locations:
813; 1000 in 2016
USA
Number of locations :
6,300
Belgium/Luxemburg
Number of locations : 1,025
United Kingdom
Number of locations :
2,600
The Netherlands
Number of locations : 825
Nordics
Number of locations :
400 in 2016
Poland
Number of locations :
1,400
Italy
Number of locations :
1,500; 2,100 in 2016
France
Number of locations : 3,775
Spain
Number of locations :
1,225
Austria
Number of locations :
145 in 2016
Germany
Number of locations :
2,925
The Kiala / UPS Access Point network is expanding
Present in 17 countries with more than 24,000 points
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 12
UPS customers examples of integrations:
Locator Plugin / UPS Access Points

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 13
UPS customers examples of integrations:
Locator Plugin / UPS Access Points

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 14
UPS customers examples of integrations:
Locator Plugin / UPS Access Points

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 15
UPS customers examples of integrations:
Locator API / UPS Access Points

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 16
UPS customers examples of integrations:
Locator API / UPS Access Points

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
THE TRANSACTION
DOESN’T END WHEN
THE CONSUMER
PLACES THE ORDER
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The actual delivery experience has quite a bit
to do with consumer satisfaction, too.
It can be an untapped way to differentiate your brand.
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
44%
OF SHOPPERS ARE SATISFIED
WITH THEIR ABILITY TO CHOOSE AN
ALTERNATE DELIVERY DATE AFTER
THE ORDER HAS ALREADY SHIPPED.
Source: comScore UPS Pulse of the Online Shopper™, June 2014
ONLY
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
ARE CONTENT WITH THEIR ABILITY
TO REROUTE THEIR PACKAGE
Source: comScore UPS Pulse of the Online Shopper™, June 201443%
ONLY
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
TODAY, CONSUMERS WISH
THEY COULD SEND
PACKAGES TO A LOCATION
OTHER THAN THEIR HOME.
1 in 4
(e.g., carrier retail stores, retail outlets, lockers, office)
Source: comScore UPS Pulse of the Online Shopper™, June 2014
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
INTRODUCING
DELIVERY ON YOUR
CUSTOMER’S SCHEDULE,
NOT OURS.
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Possibility to reschedule or
reroute packages
limit missed deliveries and
resends.
Automatic delivery alerts sent
prior to delivery, letting the
customer know what to expect.
IT’S ON
ITS WAY!
What is it?
These alerts provide customers
with a specific delivery window.
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B2C
Notification
Email example
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
UPS My Choice® gives your customers the control to
re-route or reschedule the delivery
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Global B2C e-commerce
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Global B2C e-commerce sales is booming,
with cross-border opportunities outside of Europe
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
China & U.S. are the top e-commerce countries today in
terms of sales, and also will be in the future
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
DOMINT3. What are some of the problems you have experienced when purchasing from non-[local country] websites?
International shipments: 1 in 4 consumers experienced
an issue with the clearance process
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Increased De Minimis to $800 for US
tax & duty free imports since March 10, 2016
The higher limit will:
• Reduce costs and paperwork for importers.
• Simplify the shipping of goods to the United
States.
• Make accepting returns from U.S. customers
easier for Belgian exporters
• Eliminates competitive disadvantage
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
• Chinese e-commerce company Alibaba will
this year open an 'Alibaba embassy' in
Brussels
• The world's largest online business-to-
business trading platform for small
businesses
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Alibaba coming to Belgium this spring

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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Case study of a start-up web shop in France:
“ChicPlace”
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Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Partner with UPS
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Thank you
Thank You